Hola buenas noches me están cobrando la cuenta Premium y no me funciona

[DaianaH]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hola buenas noches quería saber porque me están cobrando la cuenta dé Spotify Premium y no la puedo usar está en pausa 

[Billy-J]

Hey @DaianaH, thanks for reaching out to the Community!

I hope you don’t mind me replying in English.

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!