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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5858 Views
  • 23 replies
  • 2 likes
  • 5858 Views
  • 23 replies
  • 2 likes

Solved!! Can I continue same Premium plan after canceling it?

Hello,Quick question, I have 4,99€ premium plan, if I cancel it for approx. 3 months, can I continue with that plan (4,99€) after the 3 months or it will be 9,99€/month?Thanks,W.

  • Casual Listener
  • Hello, Quick question, I have 4,99€ premium plan, if I cancel it for approx. 3 months, can I continue with that plan (4,99€) after the 3 months or it will be 9,99€/month? Thanks, W.  
  • Billy-J
  • Spotify Star
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes

Solved!! cannot find premium account

PlanpremiumCountryukDevicesamsung galaxy a20eOperating Systemandroid My Question or Issuerecently upgraded my phone,followed all methods to transfer my playlists/albums over to my new phone,but have lost everything and cannot even find my premium pro...

  • Visitor
  • Plan premium Country uk Device samsung galaxy a20e Operating System android   My Question or Issue recently upgraded my phone,followed all methods to transfer my playlists/albums over ...
  • EthanS1
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Spotify Premium with free Hulu: Hulu isn't working (Sep, 2020).

DeviceMacbook Pro, 2019 Operating SystemMohave 10.14.5, using a Chrome browser My Question or Issue:I'm facing an issue where I only just activated the free Hulu that came with my Spotify Premium. Once I sign into Hulu (with the same e-mail even that...

  • Visitor
  • Device Macbook Pro, 2019  Operating System Mohave 10.14.5, using a Chrome browser   My Question or Issue: I'm facing an issue where I only just activated the free Hulu that came w...
  • Billy-J
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Wrong email address for google nest

I have just registered for a google nest but after the confirmation realised that my email address was incorrect. I have since updated it on my account and tried to request another nest but says i have already registered. Will the email to say when i...

  • Visitor
  • I have just registered for a google nest but after the confirmation realised that my email address was incorrect. I have since updated it on my account and tried to request another nest but says i ha...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 1 likes
  • 362 Views
  • 1 replies
  • 1 likes

[Android][Subscription] How to resend the google nest mini email

Hi. I found I had my email set to @spotify.com so when I registered for my google nest mini it said it sent an email there. Is there a way to reset this as I don't want to tie up the phone lines if its going to be easy enough to do myself. I've chang...

  • Visitor
  • Hi.   I found I had my email set to <my accountname>@spotify.com so when I registered for my google nest mini it said it sent an email there. Is there a way to reset this as I don't want...
  • Billy-J
  • Spotify Star
  • 408 Views
  • 2 replies
  • 0 likes
  • Android
    Subscription
  • 408 Views
  • 2 replies
  • 0 likes

Nest Promo - Can't redeem

PlanFree/PremiumCountryUnited Kingdom Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I've been a premium user for a long time and would like to redeem the free...

  • Newbie
  • Plan Free/Premium Country United Kingdom   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 2 replies
  • 1 likes
  • 314 Views
  • 2 replies
  • 1 likes

Not the same price as present.

Hi, before i purchased a premium account on Spotify, i looked on the plans. The individual account indicated 9.99$ (CAN). However, once i paid, my bill was 10.99. Why the extra 1$? Does the price change if i live in Quebec? Thank you

  • Visitor
  • Hi, before i purchased a premium account on Spotify, i looked on the plans. The individual account indicated 9.99$ (CAN). However, once i paid, my bill was 10.99. Why the extra 1$? Does the price cha...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Student premium & hulu

Plan/PremiumCountryUSDeviceIphone, ipad, macbookOperating SystemIos My Question or IssueIt’s about the time to my student subscription be discontinued. What will happen to hulu & showtime? Are they discontinued too? Do i have to cancel hulu and showt...

  • Newbie
  • Plan /Premium Country US Device Iphone, ipad, macbook Operating System Ios   My Question or Issue It’s about the time to my student subscription be discontinued. What will happen to hu...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Premium doesnt work

Hi,I have had premium account for 5 years already- this month I was charged for it, but account turned back to free with ads. How can I solve this issue?

  • Visitor
  • Hi, I have had premium account for 5 years already- this month I was charged for it, but account turned back to free with ads. How can I solve this issue?
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

premium for Moldova

My Question or Issuewhy premium for Moldova is so expensive, we are not in Europe, meantime in Russia premium is 2x cheaper

  • Casual Listener
  • My Question or Issue why premium for Moldova is so expensive, we are not in Europe, meantime in Russia premium is 2x cheaper
  • iceser1
  • Casual Listener
  • 1149 Views
  • 2 replies
  • 1 likes
  • 1149 Views
  • 2 replies
  • 1 likes

i have spotify premium in the website but not in the app

Planpremium Countrysaudi arabiaDevicelaptop/iphone XROperating Systemboth the latest My Question or Issueso i got a gift card for spotify premium for a month and i redeemed it in the website but when i use the app (in my laptop or my iphone) i still ...

  • Visitor
  • Plan premium  Country saudi arabia Device laptop/iphone XR Operating System both the latest    My Question or Issue so i got a gift card for spotify premium for a month and i...
  • GrifGrif
  • Songwriter
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

“It looks like you’re not eligible for that offer”

PlanPremiumCountryUnited KingdomDeviceiPhone 11 & PCOperating SystemiOS 13.7 & Windows 10 My Question or IssueI’m getting the “It looks like you’re not eligible for that offer, but we found more for you.” message after signing up and subscribing to p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 11 & PC Operating System iOS 13.7 & Windows 10   My Question or Issue I’m getting the “It looks like you’re not eligible for...
  • SmokeyOdinTV
  • Casual Listener
  • 904 Views
  • 2 replies
  • 4 likes
  • 904 Views
  • 2 replies
  • 4 likes

Solved!! Your account is not eligible for a Google Nest Mini

PlanPremiumCountryCanada Device(Iphone 11)Operating System(Windows 10, IOS 14) My Question or IssueHi I just signed up for spotify premium cause of the free google nest mini and it says i'am not eligible for it. Why ?

  • Casual Listener
  • Plan Premium Country Canada   Device (Iphone 11) Operating System (Windows 10, IOS 14)   My Question or Issue Hi I just signed up for spotify premium cause of the free google nes...
  • EthanS1
  • Community Legend
  • 6958 Views
  • 28 replies
  • 0 likes
  • 6958 Views
  • 28 replies
  • 0 likes

Spotify Premium for Samsung

I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press on the Spotify Premium for Samsung it says that I am...

  • Regular
  • I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press o...
  • Nati2
  • Regular
  • 1541 Views
  • 8 replies
  • 0 likes
  • 1541 Views
  • 8 replies
  • 0 likes

Google Nest Mini Google Store Order

PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI am having difficulties linking my google account with my Spotify to place an order for the Google Nest Mini. What do I have to do to complete this...

  • Visitor
  • Plan Premium Family Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I am having difficulties linking my google account with my Spotify ...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Duo - my partner can't log in. He is told that the adress is wrong.

Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adress. But we are... Do you have an idea what we can do...

  • Casual Listener
  • Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adres...
  • Billy-J
  • Spotify Star
  • 2127 Views
  • 3 replies
  • 0 likes
  • 2127 Views
  • 3 replies
  • 0 likes

Eligible for Google Nest with Spotify Premium + Headspace?

PlanPremiumCountryUK My Question or Issue Hi there I originally had Spotify Premium but recently switched to Premium + Headspace. My question is am I eligible for a Google Nest? I’ve never used a code to claim anything with Spotify before but haven’t...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   Hi there   I originally had Spotify Premium but recently switched to Premium + Headspace.  My question is am I eligible f...
  • GrifGrif
  • Songwriter
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Your account is not eligible for a Google Nest Mini

I cannot understand why, it keeps saying I am not eligible for this offerHere are some reasons why your account might not be eligible:You subscribe to Spotify Premium through a partner.No I don't You don’t currently have an eligible Spotify Premium a...

  • Casual Listener
  • I cannot understand why, it keeps saying I am not eligible for this offer Here are some reasons why your account might not be eligible: You subscribe to Spotify Premium through a partner. No I ...
  • GrifGrif
  • Songwriter
  • 1618 Views
  • 7 replies
  • 0 likes
  • 1618 Views
  • 7 replies
  • 0 likes

Nest with Yearly Subscription

PlanPremiumCountryUKDeviceiMacOperating SystemmacOS Catalina My Question or IssueI have a pre-paid yearly subscription (which I purchased through Spotify) & also have my card details for renewal but when I try & claim my free Google Nest it says my a...

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System macOS Catalina   My Question or Issue I have a pre-paid yearly subscription (which I purchased through Spotify) & also have my ...
  • Billy-J
  • Spotify Star
  • 448 Views
  • 8 replies
  • 0 likes
  • 448 Views
  • 8 replies
  • 0 likes