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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48624 Views
  • 21 replies
  • 4 likes
  • 48624 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20979 Views
  • 6 replies
  • 1 likes
  • 20979 Views
  • 6 replies
  • 1 likes

Change account from family to premium

Hi,I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account. I would like to know if I will loose all my playlists, songs in my phone or all my preferences will be remain the same. Thank you ve...

  • Newbie
  • Hi, I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account.  I would like to know if I will loose all my playlists, songs in my phone...
  • Mantisentil
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Double Charge per month Since November

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99.I'm on a premium plan In Australia and Bank through ING with it setup as a direct debit. Can anyone help me as it is very frustr...

  • Casual Listener
  • Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99. I'm on a premium plan In Australia and Bank through ING with it setup as a ...
  • Mantisentil
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

double monthly premium charges

I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibilities. I found this community and I feel that it is unfort...

  • Newbie
  •   I have been double charged monthly for quite some time now. I tried to find a contact number and failed to the point where I eventually gave up and forgot to follow up due to other responsibi...
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Annulation abonnement

Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les playlists que j'ai moi même crées ou téléchargées.Merc...

  • Newbie
  • Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les pla...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Switch off Download option

Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs get grayed out. Do I need to leave the Download swit...

  • Casual Listener
  • Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs g...
  • Billy-J
  • Spotify Star
  • 2452 Views
  • 3 replies
  • 0 likes
  • 2452 Views
  • 3 replies
  • 0 likes

Dúvida sobre código do Spotify

Plano PremiumBrasilMoto G5 plus Gostaria de saber se existe algum código permanente do Spotify Premium.

  • Newbie
  • Plano Premium Brasil Moto G5 plus   Gostaria de saber se existe algum código permanente do Spotify Premium.
  • Brunelicia
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Changing the family account

PlanPremium family CountryGermany DeviceiPhone Se / mac book pro Operating System(iOS My Question or IssueI had a family account with my husband. We now split up and I want to have my own premium/family account. Once I exit the now existing family ac...

  • Visitor
  • Plan Premium family  Country Germany  Device iPhone Se / mac book pro  Operating System (iOS   My Question or Issue I had a family account with my husband. We now split ...
  • Brunelicia
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Fair Pay For Songwriters

The copywrite board just gave songwriters their first raise in 110 years! Awesome! Spotify does not want to honor it. Not awesome! Without songwriters there are no songs. Don't y'all make your living off of songs, Spotify? Unless you honor the raise,...

  • Regular
  • The copywrite board just gave songwriters their first raise in 110 years!  Awesome! 😁   Spotify does not want to honor it.  Not awesome! 😤   Without songwriters there ar...
  • radiostillworks
  • Regular
  • 164 Views
  • 1 replies
  • 3 likes
  • 164 Views
  • 1 replies
  • 3 likes

Can't join Spotify Premium in Egypt

I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get helpAlso i have tried more than one visa card. Any help please? CountryEgypt

  • Casual Listener
  • I'm trying to join the premium subscription but every time i use my visa it says:  Payment failed. Try again, or use a different payment method.  Get help Also i have tried more than one v...
  • Billy-J
  • Spotify Star
  • 806 Views
  • 5 replies
  • 0 likes
  • 806 Views
  • 5 replies
  • 0 likes

Solved!! Unable to redeem Google Home Mini promo

PlanPremiumCountryCanada My Question or IssueI received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the devices or either out of stock or coming soon, but when I go to the...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the...
  • calijayde1989
  • Casual Listener
  • 547 Views
  • 5 replies
  • 0 likes
  • 547 Views
  • 5 replies
  • 0 likes

Google home mini - Can't select a Canadian address only US shows up

I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A. I cannot figure out how to make it for Canada. Frustrating that ...

  • Newbie
  • I am a premium account holder and I am trying to get my Google Home Mini.    I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...
  • Billy-J
  • Spotify Star
  • 1217 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 1217 Views
  • 1 replies
  • 0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

  • Casual Listener
  • $9.99/Month Premium Canada   My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Why is my Family premium subscription being changed?

Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...

  • Newbie
  • Plan Family premium   Country Canada   Device iPhone 8 Operating System Latest   My Question or Issue   why does it say that my plan is going to ...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Family Premium Plan
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Spotifiy premium cant renew

So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it

  • Casual Listener
  • So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...
  • Billy-J
  • Spotify Star
  • 1662 Views
  • 10 replies
  • 1 likes
  • 1662 Views
  • 10 replies
  • 1 likes

[Canada] Final solution to get Google Home Mini

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...

  • Casual Listener
  • Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...
  • Liamarie01
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Out of stock google mini

PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.

  • Newbie
  • Plan Premium Country Canada Device Iphone X Operating System iOS 12   My Question or Issue Got the link for a google mini, followed link says out of stock.
  • KatShay
  • Regular
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Google home mini code

PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for

  • Music Fan
  • Plan Premium Country Canada Device (iPhone 😎     My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have...
  • kelly1997hk
  • Music Fan
  • 715 Views
  • 8 replies
  • 0 likes
  • Google Home Mini
  • 715 Views
  • 8 replies
  • 0 likes

Solved!! 30€ Voucher pin didnt get accepted

PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...

  • Casual Listener
  •   Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10,   My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...
  • Luan
  • Spotify Star
  • 700 Views
  • 5 replies
  • 0 likes
  • 700 Views
  • 5 replies
  • 0 likes

Re: Cancelled premium, has Spotify saved my card info?

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

  • Newbie
  • I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

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