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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61713 Views
  • 25 replies
  • 5 likes
  • 61713 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36762 Views
  • 19 replies
  • 2 likes
  • 36762 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28050 Views
  • 16 replies
  • 3 likes
  • 28050 Views
  • 16 replies
  • 3 likes

Solved!! Am I forced to pay for family sub?

DeviceHTC u11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can only choose spotift for family, why is that? I used to have normal Spotify premium but now I can't change it, and it says Spotify for family, I don't need ...

  • Casual Listener
  •     Device HTC u11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can only choose spotift for family, why is that? I used to have normal...
  • sviken
  • Casual Listener
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

"All songs" is gone.

PlanPremiumCountryNetherlands DeviceAndroid, Windows, Chrome, android and crapleOperating SystemWindows 7/8/10, android and aple My Question or IssueI want the option to see and shuffel all songs in my library back. 95% of the time I shuffle random s...

  • Music Fan
  •   Plan Premium Country Netherlands   Device Android, Windows, Chrome, android and craple Operating System Windows 7/8/10, android and aple   My Question or Issue I want the...
  • OneByBoo
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Premium Account with Hulu

PlanPremium CountryUnited States Device Operating System My Question or IssueHello, I've had a Premium Spotify account for several years now and have had a Hulu account for about 6 months. Recently, I received an email saying that as a Premium Spotif...

  • Casual Listener
  • Plan Premium   Country United States   Device   Operating System     My Question or Issue Hello,   I've had a Premium Spotify account for several years n...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 3 replies
  • 0 likes
  • 576 Views
  • 3 replies
  • 0 likes

Charged twice on full price AND student price

PlanPremium StudentCountryNew ZealandDeviceiPhone 8+Operating System My Question or IssueMy devices were all logged out on the day that I was supposed to be charged for a full price subscription. I entered all my email addresses into the "forgot pass...

  • Visitor
  • Plan Premium Student Country New Zealand Device iPhone 8+ Operating System     My Question or Issue My devices were all logged out on the day that I was supposed to be charged for...
  • Billy-J
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 618 Views
  • 1 replies
  • 0 likes

Gift Card Redemption Failing for Past Couple Days

So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've tried three different cards to see if maybe the ca...

  • Visitor
  • So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Mid-subscription Change for Student Discounts

I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discount, so I ecstatically subscribed to the discount. Th...

  • Visitor
  • I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discoun...
  • Brunelicia
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment issue

I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India) most successful payment method : UPI (paid throug...

  • Casual Listener
  • I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India...
  • Peter
  • Spotify Legend
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why is my Spotify account premium

Hello everyone! I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to listen without internet and to chose the song I listen to I ...

  • Visitor
  • Hello everyone!  I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to lis...
  • Peter
  • Spotify Legend
  • 2118 Views
  • 3 replies
  • 0 likes
  • 2118 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failed in South Africa

PlanPremiumCountrySouth Africa My Question or IssueI have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help chat and the tech support email, very nice people but unfortunately...

  • Regular
  • Plan Premium Country South Africa   My Question or Issue I have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help...
  • baileyweiss
  • Regular
  • 724 Views
  • 3 replies
  • 0 likes
  • 724 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed with any of my card in South Africa

PlanPremiumCountrySouth AfricaDeviceMacbook Pro Operating SystemOS High Sierra My Question or IssueHello my name is Yann and i'm french.5 Years ago, I moved to South Africa.It's been 6 month that I changed my premium from french account to local Sout...

  • Newbie
  • Plan Premium Country South Africa Device Macbook Pro  Operating System OS High Sierra   My Question or Issue Hello my name is Yann and i'm french. 5 Years ago, I moved to South A...
  • Peter
  • Spotify Legend
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Hulu Account not showing on Account Overview

I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu. The only thing about Hulu that I can find on my account is under apps. Help please? PlanPremiumCountry D...

  • Visitor
  • I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu.  The only thing about Hulu that I can find on my...
  • Billy-J
  • Spotify Star
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

Google assistant keeps telling me i am not a premium user when i tell it to play a song

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It will still play the song but it is very annoying to ...

  • Visitor
  • I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It w...
  • Rene01
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

son yedi aydır hesabımdan iki kez para çekiliyor.

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte.sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonunda) İşletim sistemi (iOS 10, Android Oreo,...

  • Visitor
  • aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte. sen olacaksın Plan Serbest / Prim Ülke   cihaz (iPhone 8, Samsung Ga...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Subscription In different country

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unless u change the region in your profile. I wonder if ...

  • Visitor
  • So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unles...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Twitter, Live Chat & Executive Team

Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What should I do?

  • Visitor
  • Hi all,   I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What shoul...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

2 Charges of 1 dollar each

Hi Spotify, I just would like to know about 2 charges of 1 dollar in my Account. What are those for? My email is brubrulm@gmail.com ThanksBruna de Lima Martins

  • Casual Listener
  • Hi Spotify,   I just would like to know about 2 charges of 1 dollar in my Account.  What are those for?   My email is brubrulm@gmail.com   Thanks Bruna de Lima Martins
  • 32tj5ve5qyg68i7
  • Visitor
  • 550 Views
  • 5 replies
  • 0 likes
  • 550 Views
  • 5 replies
  • 0 likes

Can't login to Hulu

PlanPremium + HuluCountry USA DeviceRoku and android phone My Question or IssueI activated Hulu a while back and now I can't log in. I need to figure out which email is associated with the account. It's not the same as my Facebook account which I use...

  • Casual Listener
  •   Plan Premium + Hulu Country USA   Device Roku and android phone   My Question or Issue I activated Hulu a while back and now I can't log in. I need to figure out which email...
  • Smithity
  • Casual Listener
  • 3264 Views
  • 5 replies
  • 0 likes
  • 3264 Views
  • 5 replies
  • 0 likes

Solved!! How do I connect/make my showtime account?

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a student. When I go to the showtime website it says I ne...

  • Casual Listener
  • So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a stud...
  • Keanu_C
  • Spotify Star
  • 3609 Views
  • 1 replies
  • 0 likes
  • 3609 Views
  • 1 replies
  • 0 likes

Songs are not playing

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5Operating SystemAndroid My Question or IssueI was on a holiday for 2 weeks and about 90% of my downloaded music didn't work. I tried downloading it again a few times, but nothing seemed to work....

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy J5 Operating System Android   My Question or Issue I was on a holiday for 2 weeks and about 90% of my downloaded music didn't...
  • Mario
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for premium failed - Colombia

PlanPremiumCountryColombiaDeviceIPhone 7Operating SystemiOS 10 My Question or IssueHi, I´ve been trying to make the payment for Premium subscription but I keep receiving a message saying "Payment error. Please try again or use a different payment" - ...

  • Visitor
  • Plan Premium Country Colombia Device IPhone 7 Operating System iOS 10   My Question or Issue Hi, I´ve been trying to make the payment for Premium subscription but I keep receiving a me...
  • Peter
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes