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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152200 Views

69 replies

10 likes

Premium for Family
  • 152200 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98200 Views

89 replies

4 likes

  • 98200 Views
  • 89 replies
  • 4 likes

Superuser Contribution Update plan: does not allow to change to individual from student

PlanPremiumCountry Portugal remotely DeviceOnePlus 9proOperating SystemAndroid My Question or IssueUpdate plan: does not allow to change to individual from student and offers me DUO because it thinks I have an associated account which I don't.

Visitor

Plan Premium Country Portugal remotely   Device OnePlus 9pro Operating System Android   My Question or Issue Update plan: does not allow to change to individual from student and o...

MihailY

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to switch premium individual to premium duo

I'm trying to change my plan from Premium Individual to Premium Duo. However, I am met with error message 'Sorry, you are not eligible for that plan. Here are some other ways to get Premium.' I have tried on both web browser from my laptop, web brows...

Visitor

I'm trying to change my plan from Premium Individual to Premium Duo. However, I am met with error message 'Sorry, you are not eligible for that plan. Here are some other ways to get Premium.' I ...

Elena

Moderator

1853 Views

1 replies

0 likes

  • 1853 Views
  • 1 replies
  • 0 likes

I can’t enter card details to pay for a subscription

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It says “credit or debit cards” with the Visa and Master...

Newbie

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It sa...

user-removed

Not applicable

641 Views

2 replies

0 likes

  • 641 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change my payment from Mobile Bill to Credit Card

PlanPremiumCountryMalaysiaDeviceSamsungOperating SystemAndroid My Question or IssueHi,I am trying to do this switch but Spotify just wont give me a credit card option. I've also tried opening this link in incognito mode to try to change it but it doe...

Newbie

Plan Premium Country Malaysia Device Samsung Operating System Android   My Question or Issue Hi, I am trying to do this switch but Spotify just wont give me a credit card option.&nbsp...

Lyubka

Moderator

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Single person with no friends cant continue premium for individual

PlanPremiumCountryUSADeviceGalaxy s22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is forcing me to switch my plan to a duo and I don't know why. I'm one person who is the only soul that uses my account.

Visitor

Plan Premium Country USA Device Galaxy s22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify is forcing me to switch my plan to a duo a...

Maxim

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MarthaCarranza

Visitor

602 Views

3 replies

0 likes

  • 602 Views
  • 3 replies
  • 0 likes

Charged more than what was expected

Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, but I was just want to know how did they come up with...

Visitor

Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, bu...

Jose_M

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

Visitor

Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message every ...

Jose_M

Spotify Star

312 Views

1 replies

0 likes

Premium
Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Spotify/Hulu problem

I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.

Visitor

I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.   

Jose_M

Spotify Star

577 Views

3 replies

0 likes

  • 577 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription cancelled, but not by me?

PlanPremiumCountryGermany DeviceiPhone 8, PCMy Question or Issue Not really a problem, just a weird thing that bugs me: Got a mail from Spotify this morning (around midnight), telling me that I cancelled my family subscription. First I thought it was...

Newbie

  Plan Premium Country Germany  Device iPhone 8, PC My Question or Issue   Not really a problem, just a weird thing that bugs me:  Got a mail from Spotify this morning (...

Jim97

Visitor

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country change, premium, payment, can't use spotify anymore :(( Help plz

Dear folks, So I have the free version, I traveled from Germany to Japan, and after 14th days of using spotify I get the notification that I should change my country to use it. I change the location, and the advertised music in Japan is soooooo bad t...

Visitor

Dear folks,  So I have the free version, I traveled from Germany to Japan, and after 14th days of using spotify I get the notification that I should change my country to use it. I change the lo...

OscarDC

Moderator

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Not Showing

PlanPremiumCountryIndonesiaDeviceSamsung M52Operating SystemAndroid My Question or IssueHi! I was subscribed to premium mini individual and it was a 1 DAY subscription because i wait for my father to pay. after i bought the family plan my account sec...

Visitor

Plan Premium Country Indonesia Device Samsung M52 Operating System Android   My Question or Issue Hi! I was subscribed to premium mini individual and it was a 1 DAY subscription becaus...

Lyubka

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium even if card is registered in the same country and not blocked

Hi all, I have been a premium user for years, and I have recently moved to Switzerland, where I had to change my region and, consequently, my payment method as well. Both my debit and credit card are not blocked (I mean, I use them daily) and, for so...

Casual Listener

Hi all,   I have been a premium user for years, and I have recently moved to Switzerland, where I had to change my region and, consequently, my payment method as well. Both my debit and credit...

Alex

Spotify Legend

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

Gift card not accepted

PlanPremiumCountryAustriaDeviceMacbook Pro 2022Operating SystemMonterey My Question or IssueHello! I have had a gift card for several month (almost a year) and never used it - now trying to, the code is not accepted. What can I do? Don't want to lose...

Visitor

Plan Premium Country Austria Device Macbook Pro 2022 Operating System Monterey   My Question or Issue Hello!  I have had a gift card for several month (almost a year) and never u...

Maxim

Spotify Star

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

Visitor

  Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...

OscarDC

Moderator

375 Views

1 replies

0 likes

Account
  • 375 Views
  • 1 replies
  • 0 likes

Spotify was connected to Ex Girlfriend's Google Home. How do I remove it?

So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to play this-or-that. When I am in my account settings on the Sp...

Newbie

So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to ...

flowingColt

Newbie

2819 Views

4 replies

0 likes

  • 2819 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

I have been charged for premium and I don’t have premium I just use the free subscription how do I go about getting my money back please

Visitor

I have been charged for premium and I don’t have premium  I just use the free subscription  how do I go about getting my money back please 

Novy

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Premium

i have paid my subscription but still after 24 hours of logging in and out i cannot access premiumPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

Visitor

i have paid my subscription but still after 24 hours of logging in and out i cannot access premium Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...

Bittencourt

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

My student plan was finished and switched to another plan unannounced.

I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I want a refund of the overcharged money. Student premium plan...

Visitor

  I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I w...

Billy-J

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes