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Premium

Premium

i have paid my subscription but still after 24 hours of logging in and out i cannot access premium

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

See above 

Reply
1 Reply

Hi @Dazdemona, and welcome to the Spotify community!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane. Did you get one?

 

If so, please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps!

 

BittencourtSpotify Star
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