I am paying cannot get premium spotify

[minnad]

I have been charged months now premium spotify charge and logged in my account it is suddenly 3 weeks ago skipped me from premium member ship cannot get it back even doing all tips from this website, do I need to cancell my order really fed up

[MattSuda]

Hey @minnad

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Also check that your Premium isn’t on another account

If you logged into your account on the website and see that the status is not premium or that the payment isn’t pending, you might be logged in to another account you have that doesn't have premium.

Check out the guide to find any other accounts. 

Does that help? Let me know how it goes.

[minnad]

I have used my company email address which I cannot access any more so there MUST be away to contact spotify and cancel my order