Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69507 Views
31 replies
2 likes
Moderator
120331 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
154959 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303611 Views
168 replies
13 likes
These ads have been playing. These ads have been playing when I pay to not have advertisements. How can I let spotify know that there are many other services that I can go to that will not force artist related ads in the middle of my playlist. Any wa...
These ads have been playing. These ads have been playing when I pay to not have advertisements. How can I let spotify know that there are many other services that I can go ...
Community Legend
644 Views
1 replies
0 likes
Can it be possible if I pay my premium for family bill through Bayad Centers?Thank you.
Can it be possible if I pay my premium for family bill through Bayad Centers? Thank you.
Spotify Star
325 Views
1 replies
0 likes
i just got premium on January 10 , then spotify wants me to subscribe again, and the date is January 19
i just got premium on January 10 , then spotify wants me to subscribe again, and the date is January 19
Music Fan
370 Views
1 replies
0 likes
Hi there Please can you Retrieve my password from my username to log into my 3 month trial spotify premium account I also have a receipt to prove I have pay for the subscription. Please Help in any waysThanks you for your kind attention. Steve.
Hi there Please can you Retrieve my password from my username to log into my 3 month trial spotify premium account I also have a receipt to prove I have pay for the subscription. ...
Music Fan
531 Views
1 replies
0 likes
hi all, so my daughter is on my ex-GF's premium account.... awkward!! i want to move my daughter to my own premium account. how do i do that? oh and contacting ex wont be a 'fun' idea...
hi all, so my daughter is on my ex-GF's premium account.... awkward!! i want to move my daughter to my own premium account. how do i do that? oh and contacting ex wont be a 'fun' id...
Spotify Star
374 Views
1 replies
0 likes
Hi im currently registered to spotify premium.One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is there any deduction on my data balance even though i a...
Hi im currently registered to spotify premium.One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is the...
Spotify Star
3002 Views
2 replies
0 likes
I am currently a subscriber for another music subscription service and my plan is set to renew in February. However, I will be moving to Australia in May and the provider I currently use is not available in Australia. I would like to switch to Spotif...
I am currently a subscriber for another music subscription service and my plan is set to renew in February. However, I will be moving to Australia in May and the provider I currently use is not avail...
276 Views
0 replies
0 likes
Forgive me if there is a solution that has already been posted about this but here is the situation...I signed up to Fido (Canadian Mobile) end of November 2017, took advantage of Spotify (6 months free) but have just been charged by using this. I fo...
Forgive me if there is a solution that has already been posted about this but here is the situation... I signed up to Fido (Canadian Mobile) end of November 2017, took advantage of Spotify (6 mont...
201 Views
0 replies
0 likes
My card´ve been charged, but my account still isn´t premium. Why?
My card´ve been charged, but my account still isn´t premium. Why?
Community Legend
300 Views
1 replies
0 likes
Hi there, I’ve moved to New Zealand from Ireland and tried to update my payment details as instructed. However after I entered the payment details for New Zealand they said that Spotify is not yet available in my country. I’m aware that Spotify is av...
Hi there, I’ve moved to New Zealand from Ireland and tried to update my payment details as instructed. However after I entered the payment details for New Zealand they said that Spotify is not yet av...
Casual Listener
547 Views
2 replies
0 likes
Hello, i’m a starbucks partner and with that comes a free subscription to spotify premium. I let my paid billing cycle end so I could hook up my partner codes and when I did my spotify never changed back to premium. any suggestions?
Hello, i’m a starbucks partner and with that comes a free subscription to spotify premium. I let my paid billing cycle end so I could hook up my partner codes and when I did my spotify never changed ...
328 Views
0 replies
0 likes
So I just discovered today that I have two accounts. Let me start by saying my teenager set this up. He opened his account and everything was fine. Then my husband and I wanted it so he was told to change it to a family plan. He said it was $25 a mon...
So I just discovered today that I have two accounts. Let me start by saying my teenager set this up. He opened his account and everything was fine. Then my husband and I wanted it s...
243 Views
0 replies
0 likes
No puedo acceder a mi cuenta, No estoy en el extranjero, mi cuenta es de México soy, pago desde México soy usuario premium, necesito ayuda por favor.
No puedo acceder a mi cuenta, No estoy en el extranjero, mi cuenta es de México soy, pago desde México soy usuario premium, necesito ayuda por favor.
Newbie
1038 Views
1 replies
0 likes
Hi everyone. I'm here again reporting a new issue: Recently, I had to move to another country (From Argentina to Chile) and also I would (hopefully) like to move my music with me ;-). The problem began in two different ways: One was when I tried to c...
Hi everyone. I'm here again reporting a new issue: Recently, I had to move to another country (From Argentina to Chile) and also I would (hopefully) like to move my music with me ;-). T...
293 Views
0 replies
0 likes
Ok so I need some help desperately before I lose my beloved Spotify and it would make me both angry at Spotify and saddened if it turns out there is nothing that they can do. I love my spotify and I have payed premium price for many months now. Durin...
Ok so I need some help desperately before I lose my beloved Spotify and it would make me both angry at Spotify and saddened if it turns out there is nothing that they can do. I love my spotify a...
Not applicable
273 Views
1 replies
0 likes
spotify gave me a link that promised no ADs for 7 days(no creditcard required)....continue with ads!! Big lie!!
spotify gave me a link that promised no ADs for 7 days(no creditcard required)....continue with ads!! Big lie!!
199 Views
0 replies
0 likes
Hello, There are rumours that Spotify will be launched in Romania at the end of this month. It seems that some Spotify users are able to change their country to Romania. There is even a Terms & Conditions page in Romanian, so I hope the rumours are t...
Hello, There are rumours that Spotify will be launched in Romania at the end of this month. It seems that some Spotify users are able to change their country to Romania. There is even a Term...
Newbie
1982 Views
5 replies
0 likes
I had a 12month Unidays £5 spotify premium discount monthly subscription.The 12months had ended, but spotify didnt tell me this, which I couldve renewed the unidays discount had they informed me. They charged me 2 months of full price( £15) subscript...
I had a 12month Unidays £5 spotify premium discount monthly subscription. The 12months had ended, but spotify didnt tell me this, which I couldve renewed the unidays discount had they informed...
237 Views
0 replies
0 likes
Why are you deducting without my knowledge when i check the account a lot of deduction from spotify you think its fair??it was clear when i avail that to avail premium i just need to pay 9pesos.. ur taking advantage spotify..i would like an answer fr...
Why are you deducting without my knowledge when i check the account a lot of deduction from spotify you think its fair?? it was clear when i avail that to avail premium i just need to pay 9pesos.. u...
204 Views
0 replies
0 likes
This is a place for anyone with questions about Spotify premium downloading
This is a place for anyone with questions about Spotify premium downloading
Community Legend
288 Views
1 replies
0 likes
