Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71604 Views

19 replies

97 likes

  • 71604 Views
  • 19 replies
  • 97 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

135271 Views

69 replies

10 likes

Premium for Family
  • 135271 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

74782 Views

89 replies

4 likes

  • 74782 Views
  • 89 replies
  • 4 likes

Cannot subscribe using prepaid load

Ask ko lang po bakit walang globe na lumalabas sa mode of payment? Thanks po

Newbie

Ask ko lang po bakit walang globe na lumalabas sa mode of payment? Thanks po

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Payment not successful

Spotify keeps saying to update my account and that I haven’t payed my subscription when I in fact have. This is the 2nd time this has happened in a row. Please fix

Newbie

Spotify keeps saying to update my account and that I haven’t payed my subscription when I in fact have. This is the 2nd time this has happened in a row. Please fix 

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

I have Spotify premium

I have Spotify premium but it’s telling me I don’t.. I have been playing for it for the last 2 years.. I don’t understand.. I have logged out and logged back in?.. can you help

Newbie

I have Spotify premium but it’s telling me I don’t.. I have been playing for it for the last 2 years.. I don’t understand.. I have logged out and logged back in?.. can you help

DiabeticGamer

Casual Listener

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Hifi beta on ios

Hello spotify team is there any chance to test hifi subscription? Thanks for any answer, Jaroslav

Visitor

Hello spotify team is there any chance to test hifi subscription? Thanks for any answer, Jaroslav  <removed sensible information>

Maxim

Spotify Star

1383 Views

1 replies

0 likes

  • 1383 Views
  • 1 replies
  • 0 likes

Solved!! Transaction pending

I tried getting Spotify for students and it said there was no proof to show I was a student so I made sure everything was correct with my information and it did not let me. So I had 26$ on my debit card and now I have 14$ it took out 5.99$ twice and ...

Newbie

I tried getting Spotify for students and it said there was no proof to show I was a student so I made sure everything was correct with my information and it did not let me. So I had 26$ on my debit c...

Maxim

Spotify Star

1640 Views

1 replies

0 likes

  • 1640 Views
  • 1 replies
  • 0 likes

Solved!! stuck at payment section

Hi, I'm trying to register for premium like I always do for 1 or 2 years now but now I'm unable to pay I'm stuck on this page kindly check attachment. no emails about confirmations or code that from dragon pay. I need help. thank you.

Casual Listener

Hi, I'm trying to register for premium like I always do for 1 or 2 years now but now I'm unable to pay I'm stuck on this page kindly check attachment. no emails about confirmations or code that ...

Hastedday

Casual Listener

964 Views

4 replies

0 likes

  • 964 Views
  • 4 replies
  • 0 likes

Don't receive invite for family account

My mom has a family account and she wanted to add me but even though she had sent it my hotmail ( account i use to login to facebook and spotify) and we retried several times but i recieve nothing.

Casual Listener

My mom has a family account and she wanted to add me but even though she had sent it my hotmail ( account i use to login to facebook and spotify) and we retried several times but i recieve nothing. ...

lukardbri

Newbie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

I'm trying to get the student premium account but I'm logged in with facebook

I followed the instructions that said to change my main email account to my college one on facebook, but my profile hasn't siwtched over to it so I can't get the discount. The FAQ said it would update automatically if I switched it on facebook. If an...

Newbie

I followed the instructions that said to change my main email account to my college one on facebook, but my profile hasn't siwtched over to it so I can't get the discount. The FAQ said it would updat...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

No puedo invitar a mi familia

¿Alguien puede ayudarme? Vengo pagando desde hace 2 meses una cuenta familiar y no puedo invitar a mi familia. Cancele mi cuenta familiar hace unas semanas para inscribirme otra vez y poder ingresar mi direccion nuevamente pero nunca me fue solicitad...

Newbie

¿Alguien puede ayudarme? Vengo pagando desde hace 2 meses una cuenta familiar y no puedo invitar a mi familia. Cancele mi cuenta familiar hace unas semanas para inscribirme otra vez y poder ingr...

568 Views

0 replies

0 likes

  • 568 Views
  • 0 replies
  • 0 likes

No puedo quitar una cuenta de Spotify Familiar

Que tal, hoy quize quitar una cuenta de un plan familiar de Spotify y al momento de dar click a su nombre para dar de baja me manda a una pagina de error 404, por lo cual no tengo otra manera de darlo de baja.Adjunto las fotos para que vean lo que su...

Casual Listener

Que tal, hoy quize quitar una cuenta de un plan familiar de Spotify y al momento de dar click a su nombre para dar de baja me manda a una pagina de error 404, por lo cual no tengo otra manera de darl...

Nasoek

Casual Listener

1644 Views

1 replies

0 likes

  • 1644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help switching from premium to student discount

I already have a premium Spotify account but I'd like to switch to the student discount with Hulu. Do I hve to cancel my current subscription? I just don't want to lose all my music.

Newbie

I already have a premium Spotify account but I'd like to switch to the student discount with Hulu. Do I hve to cancel my current subscription? I just don't want to lose all my music. 

BCN98

Casual Listener

590 Views

4 replies

0 likes

  • 590 Views
  • 4 replies
  • 0 likes

SPOTIFY UNIVERSITY DOESNT WORK!!!

Well, the case is I am a university student, and I want the discount for student, so after some searching I went to this place: https://www.spotify.com/es/purchase/campaign/student-international/#__student-pci-credit-cardand then I filled it with my ...

Casual Listener

Well, the case is I am a university student, and I want the discount for student, so after some searching I went to this place: https://www.spotify.com/es/purchase/campaign/student-international...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

Activation time

I purchased a family subscription how long do i have to wait for it to activate?

Newbie

I purchased a family subscription how long do i have to wait for it to activate? 

Luke

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution 7 day free trial

I just made this spotify account and my mate had a 7 day trial he said I could get but when i open the app there are no options for that, or to just plain upgrade and if I try and do anything premium I just get a message about a 30 day trial which go...

Casual Listener

I just made this spotify account and my mate had a 7 day trial he said I could get but when i open the app there are no options for that, or to just plain upgrade and if I try and do anything premium...

Davey_J

Casual Listener

1229 Views

2 replies

0 likes

  • 1229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription

ive tried logging in and about 5 times. Every time I go on it says free. When will my subscription start ?

Casual Listener

    ive tried logging in and about 5 times. Every time I go on it says free. When will my subscription start ?

kayleighgreen44

Casual Listener

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Gift card doesn't work [No responses from Spotify Support)

Hello, (Google translates) I sent two messages to Spotify I still have not received a reply. I'm trying my luck here.I bought a gift card for my girlfriend in Switzerland for use in Switzerland. But the code does not work, a message appears saying th...

Casual Listener

Hello, (Google translates)   I sent two messages to Spotify I still have not received a reply. I'm trying my luck here. I bought a gift card for my girlfriend in Switzerland for use in Switze...

Tom

Community Legend

516 Views

4 replies

0 likes

  • 516 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family subscription

I pay for Family subscription £14:99 but my account page says I am a premium account. Is this correct? Should it not say family account?

Newbie

I pay for Family subscription £14:99 but my account page says I am a premium account. Is this correct? Should it not say family account?

Melody

Spotify

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still paying for lost account

Hello everyone! Unfortunately, I have lost access to my Spotify premium account. It was on my previous phone and I have lost the log-in information for it, but I am still being charged for it. My question: is there anyway that I can have this account...

Visitor

Hello everyone!   Unfortunately, I have lost access to my Spotify premium account. It was on my previous phone and I have lost the log-in information for it, but I am still being charged for i...

Melody

Spotify

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Changing subscriptions

So I want to change my subscription from premium to the student one. It says I have to first cancel my premium account in order to switch. If I do that will I lose all of my music?

Newbie

So I want to change my subscription from premium to the student one. It says I have to first cancel my premium account in order to switch. If I do that will I lose all of my music? 

Bethany_Dawn

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes