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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125827 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51711 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223044 Views
139 replies
12 likes
salve, ho attivato da cellulare la promozione 3 mesi a 99 cent ma sul cellulare risulta ancora spotify free. ho anche fatto un aggiornamento di spotify ma senza risultato. il mio account da pc risulta attivo con scadenza marzo 2018. che devo fare? gr...
salve, ho attivato da cellulare la promozione 3 mesi a 99 cent ma sul cellulare risulta ancora spotify free. ho anche fatto un aggiornamento di spotify ma senza risultato. il mio account da pc risult...
Community Legend
1368 Views
1 replies
0 likes
hello, I was offered a 6month free trial of Spotify Premium from Fido back in June when i upgraded my phone and my plan. I never took advantage of this, and when i go to the email it dosent load up anything but a blank page, Fido asked me to contact ...
hello, I was offered a 6month free trial of Spotify Premium from Fido back in June when i upgraded my phone and my plan. I never took advantage of this, and when i go to the email it dosent ...
Casual Listener
493 Views
3 replies
0 likes
I signed up for the student premium around early September. I signed in with my old Facebook account that I deleted later on. I have a new Facebook and want to symc my premium to the new account.
I signed up for the student premium around early September. I signed in with my old Facebook account that I deleted later on. I have a new Facebook and want to symc my premium to the new account.&nbs...
253 Views
0 replies
0 likes
I've been receiving emails saying that there has been issues with my payment for my subscription and tells me to update it and pay it... I look at my transaction history and he shows that I paid it on November 20... Don't understand why it's telling ...
I've been receiving emails saying that there has been issues with my payment for my subscription and tells me to update it and pay it... I look at my transaction history and he shows that I paid it o...
Not applicable
255 Views
1 replies
0 likes
I’ve been trying for a few days now and I still can’t get my premium suscription working because it won’t accept any method, I used to pay through apple but now I can’t do it, what can I do ?
I’ve been trying for a few days now and I still can’t get my premium suscription working because it won’t accept any method, I used to pay through apple but now I can’t do it, what can I do ?
Spotify Star
225 Views
1 replies
0 likes
My premium Spotify account has started using my mobile data when listening to my saved music and sometimes won’t even play the next song next up
My premium Spotify account has started using my mobile data when listening to my saved music and sometimes won’t even play the next song next up
Spotify Star
731 Views
1 replies
0 likes
So I tried upgrading to premium for that deal for $9.99 for 3 months, and it said my card wasn't working so I called it and they said I played 2 to 3 times for the college deal, but I only signed up for the 3 months, and I still don't have premium I'...
So I tried upgrading to premium for that deal for $9.99 for 3 months, and it said my card wasn't working so I called it and they said I played 2 to 3 times for the college deal, but I only signed up ...
Roadie
210 Views
1 replies
0 likes
I have signed in and received a receipt showing that I am premium customer yet the app on my phone is not showing that I have premium, I’ve logged out and back in and even done the fb login and it’s still not working.
I have signed in and received a receipt showing that I am premium customer yet the app on my phone is not showing that I have premium, I’ve logged out and back in and even done the fb login and...
Casual Listener
1017 Views
5 replies
0 likes
I am trying to sign up for premium but can't even get to the screen to add payment info. I keep getting a message to check my settings..but doesn't say what ones. I'm just getting to give you money and you won't let me. How stupid is that.
I am trying to sign up for premium but can't even get to the screen to add payment info. I keep getting a message to check my settings..but doesn't say what ones. I'm just getting to give you money a...
Community Legend
482 Views
1 replies
0 likes
I have been paying $4.99 a month for about a year now with my student premium account up until last month, however this months payment charged me $9.99 and nothing has changed? Not sure how to change it back?
I have been paying $4.99 a month for about a year now with my student premium account up until last month, however this months payment charged me $9.99 and nothing has changed? Not sure how to change...
Community Legend
457 Views
1 replies
0 likes
Hello, Is it possible to get a Premium subscription with Spotify and pay for the service on a Yearly basis? Paying the cost of the full year up front and not paying again until the next year?
Hello, Is it possible to get a Premium subscription with Spotify and pay for the service on a Yearly basis? Paying the cost of the full year up front and not paying again until the next year?
Spotify Star
691 Views
1 replies
0 likes
Hi guys and gals got a question. I currently have a membership with Spotify and recently as part of the sign up bonus was a free 6 month trial with Spotify. Now my question is can I add the 6 month trial onto my membership?
Hi guys and gals got a question. I currently have a membership with Spotify and recently as part of the sign up bonus was a free 6 month trial with Spotify. Now my question is can I add the 6 month t...
Community Legend
863 Views
1 replies
0 likes
Hola!Ahora mismo me encuentro en Guatemala, voy a pasar unos dias en Espana y despues voy a Inglaterra (que es donde actualmente vivo) y me gustaria tener una cuenta Premium. Estoy intentando pagarla con una tarjeta espanola y una inglesa y parece se...
Hola! Ahora mismo me encuentro en Guatemala, voy a pasar unos dias en Espana y despues voy a Inglaterra (que es donde actualmente vivo) y me gustaria tener una cuenta Premium. Estoy intentando pagar...
407 Views
0 replies
0 likes
It's silly to post here, I contacted customer care about my subscription and they directed me here. So if a support specialist monitors this, here's the deal. I pay for spotify premium. I was just charged via PayPal on November 9th. I recently starte...
It's silly to post here, I contacted customer care about my subscription and they directed me here. So if a support specialist monitors this, here's the deal. I pay for spotify premium. I was ...
Casual Listener
536 Views
4 replies
0 likes
Bonjour, je suis etudiante a IESEG.J'ai essaye de souscrire il y a 1 mois l'abonnement etudiant, mais cela n'a pas marche je n'ai pas recu de mail confirmant mon ustificatif et je n'ai pas obtenu mon compte premium. J'ai donc reessaye ce soir et spot...
Bonjour, je suis etudiante a IESEG. J'ai essaye de souscrire il y a 1 mois l'abonnement etudiant, mais cela n'a pas marche je n'ai pas recu de mail confirmant mon ustificatif et je n'ai pas obtenu m...
1659 Views
0 replies
2 likes
Ho attivato Spotify family fino a 5 membri ad un costo di euro 14,99 correttamente addebitati. Perche ho ricevuto un addebito ulteriore di euro 9.99? Qualcuno puo aiutarmi?
Ho attivato Spotify family fino a 5 membri ad un costo di euro 14,99 correttamente addebitati. Perche ho ricevuto un addebito ulteriore di euro 9.99? Qualcuno puo aiutarmi?
Community Legend
2019 Views
7 replies
0 likes
When I try to put in all the information, it comes up saying "Payment failed. Try again or use a diffrent payment method." And I've checked all the information on the card, its fine, and I've done everything that spotify has suggested I try but nothi...
When I try to put in all the information, it comes up saying "Payment failed. Try again or use a diffrent payment method." And I've checked all the information on the card, its fine, and I've done ev...
Spotify Star
199 Views
1 replies
0 likes
I'm a disappointed and frustrated as well. As someone new, I grabbed the opportunity with the promo 9 Php for 3 months and see if I liked the service. Everything is perfect for 2 weeks. Until just last week, Spotify started telling me how my account ...
I'm a disappointed and frustrated as well. As someone new, I grabbed the opportunity with the promo 9 Php for 3 months and see if I liked the service. Everything is perfect for 2 weeks...
785 Views
0 replies
0 likes
I keep this notification undismissed to remind me that Spotify refuses to increase the bookmark limit beyond 10k despite thousands of complaints since 2014. Please, do it for the music lovers. You can still redeem yourselves!
I keep this notification undismissed to remind me that Spotify refuses to increase the bookmark limit beyond 10k despite thousands of complaints since 2014. Please, do it for the music lovers. You ca...
Regular
433 Views
4 replies
0 likes
Hi, I already have a Spotify Premium account (£9.99) that was rewened on the 2nd of December. If I sign-up for the £99 account offer, will it starts on the 2nd of January? If not, Will i get reimburse the part of my current Premium subscription I alr...
Hi, I already have a Spotify Premium account (£9.99) that was rewened on the 2nd of December. If I sign-up for the £99 account offer, will it starts on the 2nd of January? If not, Will i get...
Music Fan
777 Views
1 replies
0 likes
