Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 117064 Views
- 74 replies
- 10 likes
- 117064 Views
- 74 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14118 Views
- 27 replies
- 2 likes
- 14118 Views
- 27 replies
- 2 likes
Family plan annual payment
I wanna pay for the house family plan as part of a Christmas gift, does anyone know can you make it an annual payment like the Spotify solo premium accounts?
- I wanna pay for the house family plan as part of a Christmas gift, does anyone know can you make it an annual payment like the Spotify solo premium accounts?
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- Newbie
- 4214 Views
- 3 replies
- 4 likes
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annual
- 4214 Views
- 3 replies
- 4 likes
Sign offering subscription but old subscription & payment method in account didn't reflect
Hi Support, I signed up monthly subscription plan with direct paid the payment thru my credit card on every 20th month. Last 2 days i received a pop up and offering me to sign up yearly plan with 2 months payment waived hence, I did it on 20th Dec Mo...
- Hi Support, I signed up monthly subscription plan with direct paid the payment thru my credit card on every 20th month. Last 2 days i received a pop up and offering me to sign up yearly...
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- 343 Views
- 0 replies
- 0 likes
- 343 Views
- 0 replies
- 0 likes
¿Como registro a hijo de 12 anios en cuenta Premium y Plan Familiar?
Hola, Tengo plan familiar. Tengo hijo de 12 anios. Le envie invitacion, pero para aceptarla debe crear una cuenta. Al crear una nueva cuenta esa cuenta es Free, por lo tanto el sistema le indica que es menor y no puede crear una cuenta... Estoy en un...
- Hola, Tengo plan familiar. Tengo hijo de 12 anios. Le envie invitacion, pero para aceptarla debe crear una cuenta. Al crear una nueva cuenta esa cuenta es Free, por lo tanto el...
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- 520 Views
- 0 replies
- 1 likes
- 520 Views
- 0 replies
- 1 likes
Got premium and hasn’t gone through
Hi I purchased premium and it hasn’t gone through I have a receipt in my email and everything and I’ve logged out and all and still am getting nothing
- Hi I purchased premium and it hasn’t gone through I have a receipt in my email and everything and I’ve logged out and all and still am getting nothing
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- 180 Views
- 0 replies
- 0 likes
- 180 Views
- 0 replies
- 0 likes
Spotify Family is not working well
Hi, I have a Spotify Family plan but only my daughter account was able to get my plan. We are 4 members living in the same house ( Me, wife and two kids daughter and son). My son tried to get the premiun access but it was impossible. He used his goog...
- Hi, I have a Spotify Family plan but only my daughter account was able to get my plan. We are 4 members living in the same house ( Me, wife and two kids daughter and son). My son tried...
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- 139 Views
- 0 replies
- 0 likes
- 139 Views
- 0 replies
- 0 likes
Cuenta y tarjeta de credito
Hola! Tengo en mi tarjeta de credito el cargo por mi cuenta y el cargo por a cuenta de mi ex pareja, hace ya meses. Lo que estuve intentando y no puedo es quitar su suscripcion de mi tarjeta de credito! Alguien sabe como resolverlo?
- Hola! Tengo en mi tarjeta de credito el cargo por mi cuenta y el cargo por a cuenta de mi ex pareja, hace ya meses. Lo que estuve intentando y no puedo es quitar su suscripcion de mi tarjeta de credi...
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- 131 Views
- 0 replies
- 0 likes
- 131 Views
- 0 replies
- 0 likes
Adds on premium keep turning volume down
I have Spotify Premium and i'm still getting adds. Not videos but picture adds that pop up while phone is locked and when they do the volume auto drops to barely audible and will go back up a bit when i open the phone and close the add (but not to or...
- I have Spotify Premium and i'm still getting adds. Not videos but picture adds that pop up while phone is locked and when they do the volume auto drops to barely audible and will go back up a bit whe...
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- 114 Views
- 0 replies
- 0 likes
- 114 Views
- 0 replies
- 0 likes
What if my credit card and country are not the same? I can't change the country.
Hello: I really need some help. I moved to France to study abroad for a year. Last week, I had my wallet stolen so i had to cancel all my cards.Right now, I can only use a spanish credit card but spotify does not let me change the country: the only p...
- Hello: I really need some help. I moved to France to study abroad for a year. Last week, I had my wallet stolen so i had to cancel all my cards. Right now, I can only use a spanish credit c...
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- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes
Para kesintisi
Hi.I bought spotify but could not give you student document. However it cost 6.99 and i am not premium. And then i give you document but it cost 6.99 again. And i haven't premium still. I lost 13.98. Help!
- Hi. I bought spotify but could not give you student document. However it cost 6.99 and i am not premium. And then i give you document but it cost 6.99 again. And i haven't premium still. I lost 13.9...
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- 114 Views
- 0 replies
- 0 likes
- 114 Views
- 0 replies
- 0 likes
subscription
After the expiration of the monthly subscription I have made the subscription for one year at the cost of 99.00 euro. I checked my account and turned out as a premium subscriber and the deadline is 11/12/2018. But spotify keeps asking me to make the ...
- After the expiration of the monthly subscription I have made the subscription for one year at the cost of 99.00 euro. I checked my account and turned out as a premium subscriber and the deadline is 1...
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- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
My VISA debot card doesn't work when buying premium
I tried paying with my VISA card (checked everthing and works perfectly) but for some reason it says "payment failed".
- I tried paying with my VISA card (checked everthing and works perfectly) but for some reason it says "payment failed".
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- Newbie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Changing from a monthly to annual subscription
I have just signed up for the 12 months for £99 deal on Spotify after having previously been on a monthly deal. Will it automatically transfer me to the new deal when my month ends on my contract and stop the direct debit for the monthly payment? I l...
- I have just signed up for the 12 months for £99 deal on Spotify after having previously been on a monthly deal. Will it automatically transfer me to the new deal when my month ends on my contract and...
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- 335 Views
- 0 replies
- 0 likes
- 335 Views
- 0 replies
- 0 likes
Subscription
I paid for the spotify and Hulu student package but it still shows I’m using a free subscription but Spotify charged my card. What do I do?
- I paid for the spotify and Hulu student package but it still shows I’m using a free subscription but Spotify charged my card. What do I do?
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- Newbie
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Hi.I’ve just got a message from ”Premium” that say that I haven’t activated my 180 days? I just want to check out that the message is really sent from Spotify. I haven’t opened it up yet. Best regards Anna
- Hi. I’ve just got a message from ”Premium” that say that I haven’t activated my 180 days? I just want to check out that the message is really sent from Spotify. I haven’t opened it up yet. ...
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- 197 Views
- 0 replies
- 0 likes
- 197 Views
- 0 replies
- 0 likes
Can't buy a gift card - is it because I'm signed up with a Spotify partner?
I have a premium account which was offered with a subscription to the NY Times. I logged in, went to gift cards, chose one year, entered all the relevant info and was told it wouldnt take my payment. Want to give this for Christmas next week. **bleep...
- I have a premium account which was offered with a subscription to the NY Times. I logged in, went to gift cards, chose one year, entered all the relevant info and was told it wouldnt take my pa...
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- 203 Views
- 0 replies
- 0 likes
- 203 Views
- 0 replies
- 0 likes
Joined family subscription while having premium account
Does my own premium account get canceled automatically or what do I need to do now? At account it says that I have premium from the family thingy so should I be worried?
- Does my own premium account get canceled automatically or what do I need to do now? At account it says that I have premium from the family thingy so should I be worried?
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- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes
Free account > premium > family premium
Hello, I am currently free account, but I would like to become a premium member by taking the offer 3 months for 0,99EUR. After those 3 months, can I upgrade to family premium or will I loose the opportunity to have family premium? Thank you for the ...
- Hello, I am currently free account, but I would like to become a premium member by taking the offer 3 months for 0,99EUR. After those 3 months, can I upgrade to family premium or will I loos...
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- 124 Views
- 0 replies
- 0 likes
- 124 Views
- 0 replies
- 0 likes
Solved!! Acquire a Year Premium offer while actual Premium Monthly Fee is active
Hi. I have an active account wich due date is 18-January-2018. I do want to acquire the year Premium offer that overdues in 31-December-2017. I've already canceled the monthly fee payment (till 18-January-2018) so as to get the year Premium account. ...
- Hi. I have an active account wich due date is 18-January-2018. I do want to acquire the year Premium offer that overdues in 31-December-2017. I've already canceled the monthly fee payment (t...
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- Newbie
- 301 Views
- 2 replies
- 0 likes
- 301 Views
- 2 replies
- 0 likes
I was charged for spotify premium but my account is still a FREE account
I was charged for spotify premium which is the $0.99 (RM 2.00) for 3 months offer but my account is STILL a FREE account. I know its not a lot but I need answers and is spotify scamming me? This is absurd and it bothers me a lot since it may affect o...
- I was charged for spotify premium which is the $0.99 (RM 2.00) for 3 months offer but my account is STILL a FREE account. I know its not a lot but I need answers and is spotify scamming me? This is a...
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Premium member but no offline listening possibilities
Hi dear community, Ive got a problem with my premium membership for a while now. I am only able to listen to spotify music when I am connected to a wifi network or when I have downloaded music on my laptop/phone while having a connection. Is this nor...
- Hi dear community, Ive got a problem with my premium membership for a while now. I am only able to listen to spotify music when I am connected to a wifi network or when I have download...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes