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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69498 Views
31 replies
2 likes
Moderator
120331 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
154957 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303604 Views
168 replies
13 likes
Hello, since yesterday I try to contact Spotify on issue as follows: "Hello Spotify Team, Just a couple of days ago I have opened the above free Spotify account here in Hong Kong where I live since many years. Now I would have been ready for trial of...
Hello, since yesterday I try to contact Spotify on issue as follows: "Hello Spotify Team, Just a couple of days ago I have opened the above free Spotify account her...
Not applicable
523 Views
2 replies
0 likes
The advertisement says that we can try the Premium account for 30 dias and they dont even need the credit card.How do I activate that? any time i try to activate Premium, is asking me the credit card.Is Spotify lying?Thank you.
The advertisement says that we can try the Premium account for 30 dias and they dont even need the credit card. How do I activate that? any time i try to activate Premium, is asking me the credit ca...
Newbie
7146 Views
2 replies
1 likes
I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.
I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.
Spotify Star
777 Views
3 replies
0 likes
My permium accout says that it active when i log in online but when i try to listen to music on my phone it says to buy premium? I have tried to log out and log back in but that didnt work? Need help asap
My permium accout says that it active when i log in online but when i try to listen to music on my phone it says to buy premium? I have tried to log out and log back in but that didnt work? Need help...
Newbie
2036 Views
7 replies
1 likes
Ive tried to access my free trial but it automatically told me I had to pay for it? Everyone gets a free trial and I’d like one too, I’m very dissapointed
Ive tried to access my free trial but it automatically told me I had to pay for it? Everyone gets a free trial and I’d like one too, I’m very dissapointed
Regular
661 Views
1 replies
0 likes
Hi there Please can you help me to Retrieve my email address associated with my username stephenstephens. Iam having problem signing into my account I have a 3 month subscription can anyone help? Thanks in advance Steve
Hi there Please can you help me to Retrieve my email address associated with my username stephenstephens. Iam having problem signing into my account I have a 3 month subscription can an...
298 Views
0 replies
0 likes
I was subscribed to premium but today, it became free. I’m paying my subscription fee every month. Kindly have this fixed.
I was subscribed to premium but today, it became free. I’m paying my subscription fee every month. Kindly have this fixed.
Not applicable
560 Views
4 replies
0 likes
Estou sendo cobrado todo dia 10 de cada mes no valor de R$16,90 por uma assinatura cancelada ha muitos meses.inclusive tenho a tela que comprova que minha conta eh free.gostaria de solicitar o cancelamento e estorno dessas cobrancas.
Estou sendo cobrado todo dia 10 de cada mes no valor de R$16,90 por uma assinatura cancelada ha muitos meses. inclusive tenho a tela que comprova que minha conta eh free. gostaria de solicitar o ca...
321 Views
0 replies
0 likes
Buenas tardes hace dias mi cuenta premium volvio a free, eso paso despues que se me borraran los datos de cache e info desde la app, como hago para ser premium nuevamente segun lo que dice antes de que se borre, la cuenta sigue intacta, tengo miedo q...
Buenas tardes hace dias mi cuenta premium volvio a free, eso paso despues que se me borraran los datos de cache e info desde la app, como hago para ser premium nuevamente segun lo que dice antes de q...
333 Views
0 replies
0 likes
Hi, I am reaching out on behalf of my mom because she does not have an account. She just noticed that her card is being charged for Spotify but as I stated she does not have an account (I do but I pay for my own). She would like to contact someone to...
Hi, I am reaching out on behalf of my mom because she does not have an account. She just noticed that her card is being charged for Spotify but as I stated she does not have an account (I do...
Spotify Star
663 Views
1 replies
0 likes
I tried using Hulu today and my account would not log in (haven't used Hulu in months). After digging around I notice spotify changed my account back to regular premium without ever sending me a notice, this happened 4 months ago. This was 2 months a...
I tried using Hulu today and my account would not log in (haven't used Hulu in months). After digging around I notice spotify changed my account back to regular premium without ever sending me a noti...
764 Views
0 replies
1 likes
hice la prueba de spotify premiem de 30 dias y la cancele antes de los 30 dias y aun asi me han cobrado el spotify primium durante dos meses. me meti a mi cuenta y dice que no tengo el spotify primium y aun asi me lo siguen cobrando.I did the 30-day ...
hice la prueba de spotify premiem de 30 dias y la cancele antes de los 30 dias y aun asi me han cobrado el spotify primium durante dos meses. me meti a mi cuenta y dice que no tengo el spotify primiu...
Newbie
664 Views
1 replies
0 likes
From my bank card Spotify receives payments for premium subscription of uknown user. How to lock this payments?
From my bank card Spotify receives payments for premium subscription of uknown user. How to lock this payments?
Community Legend
393 Views
1 replies
0 likes
HiI have been charged both for 1 year Premium for 2018 and for a monthly charge for January 2018. How/when do you Spotify intend to refund the payment for January 2018? Payment order id: 444516278471072-12/Ricco Boyer
Hi I have been charged both for 1 year Premium for 2018 and for a monthly charge for January 2018. How/when do you Spotify intend to refund the payment for January 2018? Payment order id: 4445...
Spotify Star
324 Views
1 replies
0 likes
Help im having trouble upgrading my account to premium. Im stuck at step 2, whenever im choosing pay by cash/online transfer, it wont push through. Helpppp!!!
Help im having trouble upgrading my account to premium. Im stuck at step 2, whenever im choosing pay by cash/online transfer, it wont push through. Helpppp!!!
Spotify Star
465 Views
1 replies
0 likes
I used to have an premium account but my January payment is late.. So, I was thinking to change my payment methods when my family asked me to upgrade to Family.I just updated my account to Family, but the message says it is be available only in Febru...
I used to have an premium account but my January payment is late.. So, I was thinking to change my payment methods when my family asked me to upgrade to Family. I just updated my account to F...
296 Views
0 replies
0 likes
Hi, I pay Spotify with a french credit card. Now that I live in Spain, I'd like to pay it with my spanish card, especially to go to the Familiar Plan. When I try to change the payment method, it gives me the following error: Parece que tu tarjeta es ...
Hi, I pay Spotify with a french credit card. Now that I live in Spain, I'd like to pay it with my spanish card, especially to go to the Familiar Plan. When I try to change the paym...
353 Views
0 replies
0 likes
hi i paid for 3 months premium by cash a while ago with cebuana lhuiller but my account is still in free subscription i tried logging in and out my account even reinstalling the app but its still the same HEEELLPP
hi i paid for 3 months premium by cash a while ago with cebuana lhuiller but my account is still in free subscription 😞 i tried logging in and out my account even reinstalling the app but its still ...
Spotify Star
348 Views
1 replies
0 likes
I subscribed to Spotify premium on 24th December and it's now changed to the free version. I subscribed while in Brazil and paid with paypal. I've just come back to Barcelona where I live - could this have anything to do with it? My profile country i...
I subscribed to Spotify premium on 24th December and it's now changed to the free version. I subscribed while in Brazil and paid with paypal. I've just come back to Barcelona where I live...
297 Views
0 replies
0 likes
Okay so in December I decided to pay for the whole 2018 year ahead of time for $99 now my girlfriend wants me to get a family plan with her so she can also have spotify. How should I go about this and how much will my payments change and will the $99...
Okay so in December I decided to pay for the whole 2018 year ahead of time for $99 now my girlfriend wants me to get a family plan with her so she can also have spotify. How should I go about this an...
Community Legend
540 Views
1 replies
0 likes
