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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147216 Views

69 replies

10 likes

Premium for Family
  • 147216 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92925 Views

89 replies

4 likes

  • 92925 Views
  • 89 replies
  • 4 likes

Superuser Contribution why it charged me more than what is says

Good afternoon guys, I just payed for my suscription an ammount but it charged me more than it said it was going to be charged. Why does this happen?

Newbie

Good afternoon guys, I just payed for my suscription an ammount but it charged me more than it said it was going to be charged. Why does this happen?  

Aimee_T

Roadie

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Video Ads in radio with premium?

I queued up "Rock This" radio and every so often I get a video about some idot talking about potato tacos. I went premium to get away from music interruptions what is this?

Casual Listener

I queued up "Rock This" radio and every so often I get a video about some idot talking about potato tacos.  I went premium to get away from music interruptions what is this?

user-removed

Not applicable

887 Views

3 replies

0 likes

  • 887 Views
  • 3 replies
  • 0 likes

Applied for 3 months - £1.99 and can’t go premium

Last year I have applied for the 3 months £1.99 promotion. I have received a code to apply, however there isn’t a visible place at Spotify mobile where I can add it on. Please help? thanks, Erica

Newbie

Last year I have applied for the 3 months £1.99 promotion. I have received a code to apply, however there isn’t a visible place at Spotify mobile where I can add it on.   Please help?   ...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Paying for a gift card online for a friend in the US

I have a good friend in the US and for her birthday I really wanted to buy her a 6 month membership for spotify online through their website. Spotify isn't available in my country at the moment (I live in the Cayman Islands but used to use the servic...

Casual Listener

I have a good friend in the US and for her birthday I really wanted to buy her a 6 month membership for spotify online through their website. Spotify isn't available in my country at the moment (I li...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Student discount

Went to sign up for student discount but my friend was logged in so it gave it to him. He cancelled my card but it still says my name is being used when I try to sign up for a membership on my own.

Visitor

Went to sign up for student discount but my friend was logged in so it gave it to him. He cancelled my card but it still says my name is being used when I try to sign up for a membership on my own.

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

I paid two times and I am waiting for my verfication of being student.

I do not know what to do I just wanted to get premium and I paid two times by mistake and nothing happened yet.

Newbie

I do not know what to do I just wanted to get premium and I paid two times by mistake and nothing happened yet.

user-removed

Not applicable

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Testing "Household" for Family Plan

I'd like to get a family plan for me and my parents, but they don't live in the same house as me. Has anyone tested the boundaries on Spotify's requirements that all members must live in the same household? Is it just a matter of having my parents li...

Regular

I'd like to get a family plan for me and my parents, but they don't live in the same house as me. Has anyone tested the boundaries on Spotify's requirements that all members must live in the same hou...

Maxim

Spotify Star

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

Can't purchase Spotify Premium with PayMaya

I tried going premium but I cant it says it is "Payment failed. Try again, or use a different payment method." Why is that?? Please someone help. Using Paymaya and a newbie

Newbie

I tried going premium but I cant it says it is "Payment failed. Try again, or use a different payment method." Why is that?? Please someone help. Using Paymaya and a newbie

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Superuser Contribution Credit Cards Doesn'T Work

Hello all;I have been trying to pay for my premium but since two weeks I can not get my credit cards to work. I tried waiting also. Have been trying all the time but still no success in payment. I am a musician and Spotify is so important for me; now...

Casual Listener

Hello all; I have been trying to pay for my premium but since two weeks I can not get my credit cards to work. I tried waiting also. Have been trying all the time but still no success in payment. ...

r4inmaker

Casual Listener

332 Views

2 replies

0 likes

  • 332 Views
  • 2 replies
  • 0 likes

I think (I know) I paid too much.

Just found out that the£.99 I thought I was paying for 3 months turned out to be £9.99.

Newbie

Just found out that the£.99 I thought I was paying for 3 months turned out to be £9.99.

nuttella72

Casual Listener

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Payed 99 Euros and Still Got Monthly Charged

Hi,I payed for the one time yearly offer of 99 Euros but still just got charged 9.99 for the next month. I found no way to contact Spotify directly without Twitter. I wonder if it is a recurring problem here

Visitor

Hi, I payed for the one time yearly offer of 99 Euros but still just got charged 9.99 for the next month.    I found no way to contact Spotify directly without Twitter.   I wonder...

nuttella72

Casual Listener

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Subscription cha need from basic to free

I have been a basic user paying $11.99, and suddenly when I opened the app this morning, I noticed my subscription had changed from basic to free. Can anyone tell me why this has happened? Do I need to re-subscribe? Please advise.

Casual Listener

I have been a basic user paying $11.99, and suddenly when I opened the app this morning, I noticed my subscription had changed from basic to free.    Can anyone tell me why this has happe...

Ness04

Casual Listener

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Offline Device Limit counts wrong

I read that the offline device limit for per account is 3. I have 3 devices offline: Laptop (Windows + Linux) and Android Smartphone. But everytime spotify deletes one device when I sync offline musics. I sync Linux and Windows and after logged in An...

Regular

I read that the offline device limit for per account is 3. I have 3 devices offline: Laptop (Windows + Linux) and Android Smartphone. But everytime spotify deletes one device when I sync offline musi...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Subscription

I did the 60 day free trial with the spotify + starbucks promotion and at the end of the my 60 days, I received an email and I clicked unsubscribe through the email, but it did not unsubscribe me. Now I am being charged $10. Then I came to website an...

Newbie

I did the 60 day free trial with the spotify + starbucks promotion and at the end of the my 60 days, I received an email and I clicked unsubscribe through the email, but it did not unsubscribe me. No...

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Did not get free Trial. Wish to upgrade to Family Subscription

Hi. I am happy with the subscription. But got 2 problems. 1. I thought I got 1 mth free trial but I didn't. 2. I wish to upgrade to Family subscription. I paid for 12 mths apparently. Can help to give me the 1 mth free trial and change to Family. I c...

Casual Listener

Hi. I am happy with the subscription. But got 2 problems.  1. I thought I got 1 mth free trial but I didn't.  2. I wish to upgrade to Family subscription. I paid for 12 mths apparently.&n...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Spotify/Hulu students help?

If I have a Hulu NO commercial plan, can I merge that with the $4.99 deal? Thx.

Visitor

If I have a Hulu NO commercial plan, can I merge that with the $4.99 deal? Thx.

user-removed

Not applicable

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Premium But Not?

Hi all! I recently remebered the student spotify and hulu promotion and wanted to start watching some shows. I go to the hulu page and login, it says I don't have an account and directs me to the spotify website. The website is trying to have my sign...

Newbie

Hi all!  I recently remebered the student spotify and hulu promotion and wanted to start watching some shows. I go to the hulu page and login, it says I don't have an account and directs me to ...

user-removed

Not applicable

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Charged 5 times for spotify premium student

Hello please help! I just got spotify premium for students and was charged a total of 6 times. I want to keep premium but I only want to be charged ONCE. Will I be refunded for the remaining payments and if so when?

Newbie

Hello please help! I just got spotify premium for students and was charged a total of 6 times. I want to keep premium but I only want to be charged ONCE. Will I be refunded for the remaining payments...

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Minha amiga me ajudou a fazer um plano Familiar, mas ela se enganou na hora de colocar o nome do titular e colocou o dela. Gostaria de trocar para o meu.

Newbie

Minha amiga me ajudou a fazer um plano Familiar, mas ela se enganou na hora de colocar o nome do titular e colocou o dela. Gostaria de trocar para o meu.

281 Views

0 replies

0 likes

Socorro
  • 281 Views
  • 0 replies
  • 0 likes

Charged multiple times

I was charged 3 times because the website kept saying something went wrong and I had to keep retrying . How do I cancel these charges ?

Newbie

I was charged 3 times because the website kept saying something went wrong and I had to keep retrying .  How do  I cancel these charges ?

confusedmusic

Newbie

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes