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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

73192 Views

19 replies

98 likes

  • 73192 Views
  • 19 replies
  • 98 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

136403 Views

69 replies

10 likes

Premium for Family
  • 136403 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Haider0

Casual Listener

77866 Views

90 replies

4 likes

  • 77866 Views
  • 90 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31fuvr2kiz3akot3sgca

Visitor

263195 Views

157 replies

13 likes

  • 263195 Views
  • 157 replies
  • 13 likes

Solved!! Is hulu included in Turkey Student Subscription?

Hello folks, how r you? I’m just wondering that can i also get a hulu for my student subscription in Turkey? If so, how can i do? Do i have to register hulu regular way an convert it to free somehow?

Casual Listener

Hello folks, how r you? I’m just wondering that can i also get a hulu for my student subscription in Turkey?   If so, how can i do? Do i have to register hulu regular way an convert it to free...

Maxim

Spotify Star

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Premium didn’t sync on Spotify account

Hi, I paid for Spotify Premium from my provider (Globe) and got a message that my premium is already active but the premium is not sync on my Spotify account. Meaning my account still says my subscription is free. What can I do to get the premium sub...

Newbie

Hi, I paid for Spotify Premium from my provider (Globe) and got a message that my premium is already active but the premium is not sync on my Spotify account. Meaning my account still says my subscri...

Maxim

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Getting charged for subscription I never started!

My credit card keeps getting charged with a subscription I never started and my credit card won't cancel it. Said I had to contact Spotify yet if you don't have an account you can't contact them!!! And there is no number to contact! This is fraud! Th...

Casual Listener

My credit card keeps getting charged with a subscription I never started and my credit card won't cancel it. Said I had to contact Spotify yet if you don't have an account you can't contact them!!! A...

Maxim

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

My student subscription is not working

In my account it’s showing u have charged $5 but my subscription is not working what should I do??

Newbie

In my account it’s showing u have charged $5 but my subscription is not working what should I do??

ErayD

Casual Listener

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

i did not receive a verification code

I've been trying to subscribe to premium but I have not gotten any verification code from globe. Please help. thank you.

Newbie

I've been trying to subscribe to premium but I have not gotten any verification code from globe. Please help. thank you. 

652 Views

0 replies

1 likes

  • 652 Views
  • 0 replies
  • 1 likes

Just switch to Spotify free

My spotify just switched to Spotify free, i know my month is not done yet. Same happend to my friend. Do anyone know Why this happens?

Newbie

My spotify just switched to Spotify free, i know my month is not done yet. Same happend to my friend. Do anyone know Why this happens? 

Beany86

Newbie

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Sending Family Invite - says its from a different account name ?

I have come back to Spotify from the dark side, reneweed my family subscription however when I send an invite to a family member the receipient receives the email from my correct username, however it then reads that you are about to join the family o...

Newbie

I have come back to Spotify from the dark side, reneweed my family subscription however when I send an invite to a family member the receipient receives the email from my correct username, however it...

369 Views

0 replies

1 likes

  • 369 Views
  • 0 replies
  • 1 likes

Get charged but still free membership

Hey,I bought Spotify Premium with student reduction. I wasn't able to send my student certificate at that moment. I am trying send now but i can't reach that page again. So my problem is, Spotify get paid but still my membership is Free.

Newbie

Hey, I bought Spotify Premium with student reduction. I wasn't able to send my student certificate at that moment. I am trying send now but i can't reach that page again. So my problem is, Spot...

Luke

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Premium spotify

I pay for premium spotify and it works fine on my Amazon firestick but when I try to getake it on my phone it says I am on free spotify Help please

Newbie

I pay for premium spotify and it works fine on my Amazon firestick but when I try to getake it on my phone it says I am on free spotify Help please 

Luke

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Premium - changing country

Hi, I'm having an issue with changing the country on my Spotify account. I moved from Poland to Czech Republic and have a czech card now. The thing is that I can't change the card as a payment method, most probably because of the wrong country assign...

Newbie

Hi, I'm having an issue with changing the country on my Spotify account. I moved from Poland to Czech Republic and have a czech card now. The thing is that I can't change the card as a payment method...

Tom

Community Legend

539 Views

5 replies

0 likes

  • 539 Views
  • 5 replies
  • 0 likes

Trying to pay for premium but instantly get a message saying I'm unsubscribed

I have tried multiple times to get premium with my phone bill but every time I get a message saying I subscribed for 9.99 a month but then I get a message saying 'You are now unsubscribed, if you have any queries please contact customer service www.b...

Newbie

I have tried multiple times to get premium with my phone bill but every time I get a message saying I subscribed for 9.99 a month but then I get a message saying 'You are now unsubscribed, if you hav...

Maxim

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Premium with Eftpos Card

How can I pay for spotify premium with a eftpos card. I dont have a credit card

Newbie

How can I pay for spotify premium with a eftpos card. I dont have a credit card

Maxim

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

been charge twice

Yesterday I tried to sign up for Student premium and got declined twice but got charged twice whats going on.

Newbie

Yesterday I tried to sign up for Student premium and got declined twice but got charged twice whats going on. 

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Cancelling my subscription

I went to cancel my premium subscription, but I pay through iTunes (horrible mistake), so when I hit cancel it takes me to apple customer support. it teaches me how to unsubscribe through my Apple ID, I followed the steps and nothing has happened exc...

Newbie

I went to cancel my premium subscription, but I pay through iTunes (horrible mistake), so when I hit cancel it takes me to apple customer support. it teaches me how to unsubscribe through my Apple ID...

Maxim

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Apple Store and Spotify

So I'm trying to create a spotify premium account, but I dont have a credit card. Although, I do have money in my app store. So is there any way I can use the money from the app store to get spotify premium?

Casual Listener

So I'm trying to create a spotify premium account, but I dont have a credit card. Although, I do have money in my app store. So is there any way I can use the money from the app store to get spo...

Maxim

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

HELP FAMILY SUBSCRIPTION

Hi, my mom have two months paying the familiar subscription and i still cant join, the system refuses me, pls this is so annoying, i need help quick as possible

Newbie

Hi, my mom have two months paying the familiar subscription and i still cant join, the system refuses me, pls this is so annoying, i need help quick as possible

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Payment Failed

My Spotify Premium recently ran out and I tried to start the subscription again but everytime I enter payment information it tells me the payment has failed. I have tried two different cards so I do not believe it has anything to do with the cards or...

Newbie

My Spotify Premium recently ran out and I tried to start the subscription again but everytime I enter payment information it tells me the payment has failed. I have tried two different cards so I do ...

Luke

Community Legend

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
  • 0 likes

Solved!! Page 3 meses y recibi 7 dias

Buenas,Necesito ayuda con mi cuenta de Spotify y mas concreto con mi suscripcion de Premium.Hace 8 dias, el 24/11/2017, compre la oferta de 0,99€ a 3 meses, la primera vez que entre despues de comprar la suscripcion me salio una pestana emergente que...

Casual Listener

Buenas, Necesito ayuda con mi cuenta de Spotify y mas concreto con mi suscripcion de Premium. Hace 8 dias, el 24/11/2017, compre la oferta de 0,99€ a 3 meses, la primera vez que entre despues de co...

DanAranda

Newbie

797 Views

4 replies

0 likes

  • 797 Views
  • 4 replies
  • 0 likes