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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131899 Views

69 replies

10 likes

Premium for Family
  • 131899 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66036 Views

89 replies

4 likes

  • 66036 Views
  • 89 replies
  • 4 likes

Superuser Contribution Access abroad

I can't use app cause I'm abroad since more than 14days. So i payed for premium and it still not works. From app tell me than I have to go to the site to tell them where I am, but it's impossible to change country. I already waste one month of three ...

Visitor

I can't use app cause I'm abroad since more than 14days. So i payed for premium and it still not works. From app tell me than I have to go to the site to tell them where I am, but it's impossible to ...

SergioDavid

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3-months subscription for $0.99

Hi there!Well, I suscribed for the 0.99$ offer, but like an hour ago my account switched to free. Yes, I still got the receipt. What can I do?Thank you!

Visitor

Hi there! Well, I suscribed for the 0.99$ offer, but like an hour ago my account switched to free. Yes, I still got the receipt. What can I do? Thank you!

SergioDavid

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Pagamento a vuoto

Ho effettuato un pagamento per rinnovare il mese mensile con lo sconto studenti,mi sono stati tolti i soldi sulla carta, ma non e stato spedito l'e-mail di ricevuta del pagamento.

Newbie

Ho effettuato un pagamento per rinnovare il mese mensile con lo sconto studenti, mi sono stati tolti i soldi sulla carta, ma non e stato spedito l'e-mail di ricevuta del pagamento.

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Family subscription

Hello, My husband and I are thinking about the family subscription, however I do not see a a month free if I choose to upgrade. I do see the month free when I want a single upgrade with no family.

Casual Listener

Hello,   My husband and I are thinking about the family subscription, however I do not see a a month free if I choose to upgrade.  I do see the month free when I want a single upgrade wit...

Dannika

Casual Listener

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

My family members suddenly got kick-out from Spotify after confirming the right address

Hi, I join premium for family for year, up until now only 1 family member can join the account, if I add one other family to join (same address), month later after join they will be asked for email and address confirmation, they already put the right...

Newbie

Hi,   I join premium for family for year, up until now only 1 family member can join the account, if I add one other family to join (same address), month later after join they will be ask...

HolidayHannes

Newbie

275 Views

1 replies

1 likes

  • 275 Views
  • 1 replies
  • 1 likes

Still paying for premium, but my account shows as free

Hello everyone,Recently, I have had my phone stolen and now with my new one, I am facing issues with Spotify.Although, I am still being billed for the premium (21st Dec was the last one), my account currently appears as a free one.I honestly dont rem...

Visitor

Hello everyone, Recently, I have had my phone stolen and now with my new one, I am facing issues with Spotify. Although, I am still being billed for the premium (21st Dec was the last one), my acco...

Ellajprice

Casual Listener

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

3 months, 1 month FREE

why my spotify? 28 des i buy 3 months 4.990, now its free, WHY??

Newbie

why my spotify? 28 des i buy 3 months 4.990, now its free, WHY??

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

subscription

I bought a spotify card of three months on the date 15/12/2017 I exchanged it and it told me that my subscription expired on 15/03/2018 and not a month has passed since then and I no longer have the premium in spotify. please help

Casual Listener

I bought a spotify card of three months on the date 15/12/2017 I exchanged it and it told me that my subscription expired on 15/03/2018 and not a month has passed since then and I no longer have the ...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Galan515

I bought a three-month spotify card on the date 12/15/2017, I exchanged it and it said that my subscription ended on 03/15/2018 and now the subscription is removed and those three months have not passed. please help

Casual Listener

I bought a three-month spotify card on the date 12/15/2017, I exchanged it and it said that my subscription ended on 03/15/2018 and now the subscription is removed and those three months have not pas...

302 Views

0 replies

1 likes

  • 302 Views
  • 0 replies
  • 1 likes

Paid 69€ for all 2018 year subscription, but now my subscription has ended

Hi, I had normal premium subscription and recently I've subscribed for the 12 months premium subscription promotion for 69€, on December 29th, and I've payed and received the receipt, but now i´ve been receiving email's saying that I will lose spotif...

Newbie

Hi, I had normal premium subscription and recently I've subscribed for the 12 months premium subscription promotion for 69€, on December 29th, and I've payed and received the receipt, but now i´ve ...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Recent additions

Hello, the question is: how do i get up to date with newest things Spotify adds in the platform? (Like albums, EPs etc for the bands i follow) I've already activated all the options under the "Notifies" settings, but eventually my email shows nothing...

Regular

Hello, the question is: how do i get up to date with newest things Spotify adds in the platform? (Like albums, EPs etc for the bands i follow) I've already activated all the options under the "Noti...

AlfredoJuliano

Regular

453 Views

1 replies

0 likes

notifies
  • 453 Views
  • 1 replies
  • 0 likes

Wrong end date after 3 months trial

Hi,bought trial subscription (3 months) 3.12.2017 and everything was fine but today I checked my account and what I saw was the info about family account and adequate payment fee (which of course I didn't activate) planned after expiring date of tria...

Newbie

Hi, bought trial subscription (3 months) 3.12.2017 and everything was fine but today I checked my account and what I saw was the info about family account and adequate payment fee (which of course I...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Free 30 days not working for paypal

I tried to get free 30 days of spotify using paypal but it throws error every day.

Casual Listener

I tried to get free 30 days of spotify using paypal but it throws error every day.

Skyterix

Casual Listener

331 Views

4 replies

0 likes

  • 331 Views
  • 4 replies
  • 0 likes

Facebook-linked account Premium

Help. I have previously signed-up to premium with my Facebook account, and cancelled it later on. But here's the thing, I am currently using my Facebook account for Spotify and I am still able to download songs when I should not be as I am no longer ...

Visitor

Help. I have previously signed-up to premium with my Facebook account, and cancelled it later on. But here's the thing, I am currently using my Facebook account for Spotify and I am still able to dow...

Tom

Community Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Premium member, switch to Family Plan, disconnect from Facebook

Hi I am an avid Spotify Premium user (acc. initially created with Facebook) and wanted to do 2 things:1. Disconnect my acc. from my Facebook account2. Upgrade to Family Plan for 14,95€ a month, as it is advertized on the site and app. To disconnect m...

Casual Listener

Hi I am an avid Spotify Premium user (acc. initially created with Facebook) and wanted to do 2 things: 1. Disconnect my acc. from my Facebook account 2. Upgrade to Family Plan for 14,95€ a mon...

Tom

Community Legend

366 Views

3 replies

0 likes

  • 366 Views
  • 3 replies
  • 0 likes

Just cancelled already getting ads

I cancelled my premium account yesterday morning, within a few hours I already started hearing ads even though my premium account continues and is paid up until 30 Jan 2018. I paid for an ad free service, that service should continue until the premiu...

Newbie

I cancelled my premium account yesterday morning, within a few hours I already started hearing ads even though my premium account continues and is paid up until 30 Jan 2018. I paid for an ad fre...

Tom

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Canceling subscription

Hello, I have signed to Spotify through my FB acc on iPhone in app. Then I decided to buy premium so I filled up the informations and I get premium. But somehow have been created a new account with user name 21j6nv5n72w7p7ee6p34zfcmq and on this acc ...

Regular

Hello,  I have signed to Spotify through my FB acc on iPhone in app. Then I decided to buy premium so I filled up the informations and I get premium. But somehow have been created a new account...

Tom

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!! Keeping account abroad

Thinking of buying for the year, and wondering if my subscription will be OK as I'm heading to Australia from Ireland if I do so. Thanks

Newbie

Thinking of buying for the year, and wondering if my subscription will be OK as I'm heading to Australia from Ireland if I do so. Thanks

Tom

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Spotify student

Will you still get charged the extra $5 even if you just paid for regular priced premium?

Newbie

Will you still get charged the extra $5 even if you just paid for regular priced premium?

Tom

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Ogrenci indirimi

bugun ogrenci indirimi icin uyelik almak istedigimde ogrenci belgesini yuklemek icin sayfayi kapattigimda geri acinca giris sayfasini ve hesabimdan para cekilmis gozukuyordu.suan bir uyelige sahip degilim paramin geri iadesini nasil alabilirim?

Newbie

bugun ogrenci indirimi icin uyelik almak istedigimde ogrenci belgesini yuklemek icin sayfayi kapattigimda geri acinca giris sayfasini ve hesabimdan para cekilmis gozukuyordu. suan bir uyelige sahip ...

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes