Subscription scam and loss of money

[issamemario]

I saw a listing on carousell ( a social marketing platform ) saying that you just have to transfer $13 per person for a lifetime subscription and I purchased four accounts at a discounted price of $45. Its only been a month but four accounts were logged out today and are now no longer premium. I was unaware that this was a scam and thought that it was a different subscription method. What do I do now?

My email is <removed sensitive information>

[Billy-J]

Hi there —

Thanks for reaching out. This definitely looks like spam, and you should never trust scams like this. 

Spotify offers monthly payments, as a regular subscription, 3month, 6month, and 12month Subscriptions to use Spotify Premium.

I would suggest that you contact Spotify Support, so that they can assist you in this, and help you further. Again, I am so sorry for what has happened you.

Also, please don’t send in the community any sensitive information including emails, credit cards, receipt no., etc.

The place to get support from Spotify, please click here.

Cheers :)!

[Maxim · Accepted solution]

Hey @issamemario,

Thanks for reaching out.

Unfortunately, there's not much Spotify can do about this, since these purchases were not via Spotify.com. To prevent such thing from happening again, I always recommend purchasing Premium directly on https://spotify.com or a Gift Card in your local store (if available).