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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14072 Views
  • 27 replies
  • 2 likes
  • 14072 Views
  • 27 replies
  • 2 likes

family plan and billing questions, new credit card as well

HI,We pay for 2 monthly charges for spotify of $9.99 each on 2 different credit cards and 1 Hulu scription on one of these cards. Both are for college students at different colleges. One is Virginia Tech, the other is University of Richmond. Would we...

  • Newbie
  • HI, We pay for 2 monthly charges for spotify of $9.99 each on 2 different credit cards and 1 Hulu scription on one of these cards. Both are for college students at different colleges. One is Virgini...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

I subscrived while the add showed 0.99$ for 3 months. I got invoiced 9.99$ for 1 month and have to p

I subscrived while the add on Free showed 0.99$ for 3 months. I got invoiced 9.99$ for one month ans I have to pay that amount each month.

  • Newbie
  • I subscrived while the add on Free showed 0.99$ for 3 months. I got invoiced 9.99$ for one month ans I have to pay that amount each month. 
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

I made 2 payments but it still looks like i’m free

I made 2 payments for 3 months only for 0,99 tl in Spotify but my account is still looking free,can you please help me?

  • Casual Listener
  • I made 2 payments for 3 months only for 0,99 tl in Spotify but my account is still looking free,can you please help me? 
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

I already have a premium account, but signed up for the year of premium for $99

I was charged 9.99 for my monthly, and also $99 for the year subscription. Will the 9.99 be reversed, and more importantly, will the monthy charges not occur since I bought it for a year?

  • Newbie
  • I was charged 9.99 for my monthly, and also $99 for the year subscription.   Will the 9.99 be reversed, and more importantly, will the monthy charges not occur since I bought it for a year?
  • 108 Views
  • 0 replies
  • 1 likes
  • 108 Views
  • 0 replies
  • 1 likes

Mudanca de Cartao de Credito / Credit Card Change

Meu cartao de credito expirou e na hora de trocar simplesmente o Spotify nao habilita a opcao. Aparece o erro: Algo deu errado. Tente de novo ou obtenha ajuda. Eu ja fiz todos os passos de ajuda e ainda continuo com problemas.My credit card has expir...

  • Visitor
  • Meu cartao de credito expirou e na hora de trocar simplesmente o Spotify nao habilita a opcao. Aparece o erro: Algo deu errado. Tente de novo ou obtenha ajuda. Eu ja fiz todos os passos de ajuda...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Opening premium account abroad

Hello all,I am a polish guy staying in Turkey currently. I want to buy a premium account with my polish bank card but it says that the country that I stay in now doesn't match with the country that my bank card is issued in. I tried to change the cou...

  • Newbie
  • Hello all, I am a polish guy staying in Turkey currently. I want to buy a premium account with my polish bank card but it says that the country that I stay in now doesn't match with the country that...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Mudanca de cartao

Troquei o meu cartao de credito e nao consigo fazer a alteracao. Esta dando erro e mandando para uma pagina para eu mudar o plano, mas nao entendo com funciona esse spotfy familiar, que todos tem que "estar na mesma casa", se o aplicativo funciona no...

  • Newbie
  • Troquei o meu cartao de credito e nao consigo fazer a alteracao. Esta dando erro e mandando para uma pagina para eu mudar o plano, mas nao entendo com funciona esse spotfy familiar, que todos tem que...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Issues adding a family member to the family plan

I can't seem to add a family memeber account. I use Sonos at home which is usually attached to my account but when I'm using my account outside of the house and my wife or kids want to use Spotify on Sonos I get kicked out. So I added a general accou...

  • Newbie
  • I can't seem to add a family memeber account. I use Sonos at home which is usually attached to my account but when I'm using my account outside of the house and my wife or kids want to use Spotify on...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Acquire family premium while annual premium is still active

I have paid for a full-year subscription recently, but just noticed the option of Family Premium. If I switch to Family Premium, does it mean my full-year subscription is totally useless & non-refundable?

  • Newbie
  • I have paid for a full-year subscription recently, but just noticed the option of Family Premium. If I switch to Family Premium, does it mean my full-year subscription is totally useless & non-re...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Wrong account

I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my second account?

  • Newbie
  • I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my  second account? 
  • 759 Views
  • 0 replies
  • 0 likes
  • accident
    Help
  • 759 Views
  • 0 replies
  • 0 likes

I got charged 3 times

While i was trying activating my student account i got charged 3 times, i need some help. Thanks !

  • Newbie
  • While i was trying activating my student account i got charged 3 times, i need some help. Thanks !
  • imattolo
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Subscription student

I just purchased the student bundle but i was already a premium owner, does that cancel the previous charge and replace it with the new one?

  • Newbie
  • I just purchased the student bundle but i was already a premium owner, does that cancel the previous charge and replace it with the new one?
  • imattolo
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Trouble payment

My bank account is currently unavailable, thus i couldnt pay for Spotify and now my account Spotify went free... is THERE any possibility i could pay my subscription when my bank account will work (the date of validity of my credit cars is passed) in...

  • Newbie
  • My bank account is currently unavailable, thus i couldnt pay for Spotify and now my account Spotify went free... is THERE any possibility i could pay my subscription when my bank account will work (t...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Can’t add people to my family account

I’m having probably adding my family members to my Spotify my address is not working. They are saying it’s coming up with Steph Bradley which I don’t no why. How can we fix it so it say my name and my address I’ve had this account for years and don’t...

  • Visitor
  • I’m having probably adding my family members to my Spotify my address is not working. They are saying it’s coming up with Steph Bradley which I don’t no why. How can we fix it so it say my name and m...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

3mth Family account for 99p instead of Premium please??

Hello, There's a 3mth Premium offer on the front page right now for 99pence (UK). However, as I'll be switching myself and my son from Apple Music to Spotify, I'd need a family account.Will you do the same deal for me for Family as you're offering fo...

  • Casual Listener
  • Hello,   There's a 3mth Premium offer on the front page right now for 99pence (UK). However, as I'll be switching myself and my son from Apple Music to Spotify, I'd need a family account. Wil...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

How to modifiy name, avatar and link Facebook Account with Family subscription

Hi all,I have subscribed to a Family plan and added my afmily members.They accepted the invite sent via email and created accounts with email Id, but they are neither abble to change their name (that appear in my settings with name of the family and ...

  • Casual Listener
  • Hi all, I have subscribed to a Family plan and added my afmily members. They accepted the invite sent via email and created accounts with email Id, but they are neither abble to change their name (...
  • Ironmanolux
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Fanns de en kampanj Premium & Headspace 99kr 3months ?

Som rubriken lyder.Trodde jag testa premium ocg headspace i 3mAn fOr 99 kr. FOrsta mAnaden drogs inget de resterande tvA har de dragits.Fick jag de om bakfoten eller?

  • Newbie
  • Som rubriken lyder. Trodde jag testa premium ocg headspace i 3mAn fOr 99 kr. FOrsta mAnaden drogs inget de resterande tvA har de dragits. Fick jag de om bakfoten eller?
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

ME COBRAN DOBLE: PREMIUM Y FAMILIAR

Hace 3 meses que pasé de Premium a Familiar. Pues bien, desde el primer día se me cobran los 14,99€ del plan familiar pero no consigo que se me deje de cobrar los 9,99€ del premium, ¿qué tengo que hacer?Al ser pago por tarjeta, el banco me dice que t...

  • Casual Listener
  • Hace 3 meses que pasé de Premium a Familiar. Pues bien, desde el primer día se me cobran los 14,99€ del plan familiar pero no consigo que se me deje de cobrar los 9,99€ del premium, ¿qué tengo que ha...
  • mmoarchitecture
  • Newbie
  • 336 Views
  • 3 replies
  • 1 likes
  • 336 Views
  • 3 replies
  • 1 likes

I've been a premium customer for a year but now I get advertisements

Subject explains it all. I've been a premium customer for a year but now all the sudden, I started getting advertisements. Checked my payment method and I was just charged a couple weeks ago, same as every month. What gives?

  • Newbie
  • Subject explains it all. I've been a premium customer for a year but now all the sudden, I started getting advertisements. Checked my payment method and I was just charged a couple weeks ago, sa...
  • Luke
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes