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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75721 Views
31 replies
2 likes
Moderator
121651 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159661 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312808 Views
174 replies
13 likes
Hola les cuento... soy estudiante de ingles en una institucion privada y yo desconocia que fuera solo para universitarion, lo que hice fue cerrar la ventana pero **bleep**! ya me habian cobrado los 49 pesos mexicanos de el mes, yo iba con la idea de ...
Hola les cuento... soy estudiante de ingles en una institucion privada y yo desconocia que fuera solo para universitarion, lo que hice fue cerrar la ventana pero **bleep**! ya me habian cobrado los 4...
395 Views
0 replies
0 likes
I already have a premium account but when i log in it says its a free one but not sure how as its still coming out of bank
I already have a premium account but when i log in it says its a free one but not sure how as its still coming out of bank
Casual Listener
514 Views
2 replies
0 likes
Hello, It seems as though scince Sept 2016 I have been charged twice for Spotify Premium. I have 1 Direct Debit from Apple Music Store and then another one from Spotify directly. First order ID for Apple Music is below: ORDER ID First recepit on the ...
Hello, It seems as though scince Sept 2016 I have been charged twice for Spotify Premium. I have 1 Direct Debit from Apple Music Store and then another one from Spotify directly...
Roadie
717 Views
1 replies
0 likes
I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I just spent.
I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I jus...
Roadie
781 Views
1 replies
0 likes
Hi, I purchased 1 year subscription last month. But still my balance reducing and show me the montly transaction of spotify.
Hi, I purchased 1 year subscription last month. But still my balance reducing and show me the montly transaction of spotify.
Roadie
513 Views
1 replies
0 likes
I can´t accept the familiar plan invitation!!! They say it is not possible. I have spotify free, and the invitation, but can´t acces!!!AN dall the data is the same with the other members. Please!!!!
I can´t accept the familiar plan invitation!!! They say it is not possible. I have spotify free, and the invitation, but can´t acces!!! AN dall the data is the same with the other members.&nb...
Roadie
382 Views
1 replies
0 likes
I just downloaded the Spotify app on my new phone. I signed in and it didn't come up as premium. Does anyone know why?
I just downloaded the Spotify app on my new phone. I signed in and it didn't come up as premium. Does anyone know why?
Casual Listener
589 Views
2 replies
0 likes
My account premium doens’t work after I change my cel phone. It work only like a free account. What’s problem?
My account premium doens’t work after I change my cel phone. It work only like a free account. What’s problem?
Community Legend
509 Views
1 replies
0 likes
Hey everyone,A friend of mine got a problem, basically she bought a Spotify Premium for 3 months, cuz it was discounted. So the Premium status finished around 18 august 17'. She wanted to cancel the subscription before the date. But then the info pop...
Hey everyone, A friend of mine got a problem, basically she bought a Spotify Premium for 3 months, cuz it was discounted. So the Premium status finished around 18 august 17'. She wanted to cancel th...
Roadie
618 Views
1 replies
0 likes
Dear community, I had for a while spotify premium, unfortunately my card expired. I have tried to subscribe again, but I can not, I have followed all the instructions and I have tried to subscribe with 3 cards, I have communicated with the banks and ...
Dear community, I had for a while spotify premium, unfortunately my card expired. I have tried to subscribe again, but I can not, I have followed all the instructions and I have tried to subscr...
Community Legend
417 Views
1 replies
0 likes
Hello, since yesterday I try to contact Spotify on issue as follows: "Hello Spotify Team, Just a couple of days ago I have opened the above free Spotify account here in Hong Kong where I live since many years. Now I would have been ready for trial of...
Hello, since yesterday I try to contact Spotify on issue as follows: "Hello Spotify Team, Just a couple of days ago I have opened the above free Spotify account her...
Not applicable
528 Views
2 replies
0 likes
The advertisement says that we can try the Premium account for 30 dias and they dont even need the credit card.How do I activate that? any time i try to activate Premium, is asking me the credit card.Is Spotify lying?Thank you.
The advertisement says that we can try the Premium account for 30 dias and they dont even need the credit card. How do I activate that? any time i try to activate Premium, is asking me the credit ca...
Newbie
7179 Views
2 replies
1 likes
I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.
I bought Spotify premium for 3 months on 25th December 2017. Today i had to uninstall spotify for a moment, and after i downloaded it again and logged in, theres no premium on my spotify account.
Spotify Star
788 Views
3 replies
0 likes
My permium accout says that it active when i log in online but when i try to listen to music on my phone it says to buy premium? I have tried to log out and log back in but that didnt work? Need help asap
My permium accout says that it active when i log in online but when i try to listen to music on my phone it says to buy premium? I have tried to log out and log back in but that didnt work? Need help...
Newbie
2056 Views
7 replies
1 likes
Ive tried to access my free trial but it automatically told me I had to pay for it? Everyone gets a free trial and I’d like one too, I’m very dissapointed
Ive tried to access my free trial but it automatically told me I had to pay for it? Everyone gets a free trial and I’d like one too, I’m very dissapointed
Regular
668 Views
1 replies
0 likes
Hi there Please can you help me to Retrieve my email address associated with my username stephenstephens. Iam having problem signing into my account I have a 3 month subscription can anyone help? Thanks in advance Steve
Hi there Please can you help me to Retrieve my email address associated with my username stephenstephens. Iam having problem signing into my account I have a 3 month subscription can an...
304 Views
0 replies
0 likes
I was subscribed to premium but today, it became free. I’m paying my subscription fee every month. Kindly have this fixed.
I was subscribed to premium but today, it became free. I’m paying my subscription fee every month. Kindly have this fixed.
Not applicable
569 Views
4 replies
0 likes
Estou sendo cobrado todo dia 10 de cada mes no valor de R$16,90 por uma assinatura cancelada ha muitos meses.inclusive tenho a tela que comprova que minha conta eh free.gostaria de solicitar o cancelamento e estorno dessas cobrancas.
Estou sendo cobrado todo dia 10 de cada mes no valor de R$16,90 por uma assinatura cancelada ha muitos meses. inclusive tenho a tela que comprova que minha conta eh free. gostaria de solicitar o ca...
327 Views
0 replies
0 likes
Buenas tardes hace dias mi cuenta premium volvio a free, eso paso despues que se me borraran los datos de cache e info desde la app, como hago para ser premium nuevamente segun lo que dice antes de que se borre, la cuenta sigue intacta, tengo miedo q...
Buenas tardes hace dias mi cuenta premium volvio a free, eso paso despues que se me borraran los datos de cache e info desde la app, como hago para ser premium nuevamente segun lo que dice antes de q...
339 Views
0 replies
0 likes
Hi, I am reaching out on behalf of my mom because she does not have an account. She just noticed that her card is being charged for Spotify but as I stated she does not have an account (I do but I pay for my own). She would like to contact someone to...
Hi, I am reaching out on behalf of my mom because she does not have an account. She just noticed that her card is being charged for Spotify but as I stated she does not have an account (I do...
Spotify Star
666 Views
1 replies
0 likes
