Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12347 Views
  • 24 replies
  • 2 likes
  • 12347 Views
  • 24 replies
  • 2 likes

Problemas con Premium

Hola!Ahora mismo me encuentro en Guatemala, voy a pasar unos dias en Espana y despues voy a Inglaterra (que es donde actualmente vivo) y me gustaria tener una cuenta Premium. Estoy intentando pagarla con una tarjeta espanola y una inglesa y parece se...

  • Casual Listener
  • Hola! Ahora mismo me encuentro en Guatemala, voy a pasar unos dias en Espana y despues voy a Inglaterra (que es donde actualmente vivo) y me gustaria tener una cuenta Premium. Estoy intentando pagar...
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Solved!! 365 days abo for €99

Dear Sir or madam,I saw that spotify is having a deal to have 12 month of premium for €99. I tried to get this offer from the webpage but it offers just ending the premium. Where do I get this offer?Best regardsStefan

  • Newbie
  • Dear Sir or madam, I saw that spotify is having a deal to have 12 month of premium for €99. I tried to get this offer from the webpage but it offers just ending the premium. Where do I get this offe...
  • BeckaC
  • Newbie
  • 1165 Views
  • 4 replies
  • 0 likes
  • 1165 Views
  • 4 replies
  • 0 likes

Probleme d'inscription etudiant

Bonjour, je suis etudiante a IESEG.J'ai essaye de souscrire il y a 1 mois l'abonnement etudiant, mais cela n'a pas marche je n'ai pas recu de mail confirmant mon ustificatif et je n'ai pas obtenu mon compte premium. J'ai donc reessaye ce soir et spot...

  • Newbie
  • Bonjour, je suis etudiante a IESEG. J'ai essaye de souscrire il y a 1 mois l'abonnement etudiant, mais cela n'a pas marche je n'ai pas recu de mail confirmant mon ustificatif et je n'ai pas obtenu m...
  • 1617 Views
  • 0 replies
  • 2 likes
  • 1617 Views
  • 0 replies
  • 2 likes

ATUALIZACAO DE PAGAMENTO

Minha assinatura e paga via cartao, mas mudei de cartao e nao consigo atualizar forma de pagamento. Acho que cadastrei via Facebook e quando tento alterar aparece a mensagem: Plano familiar: Sua conta faz parte de um plano familiar. Entre em contato ...

  • Newbie
  • Minha assinatura e paga via cartao, mas mudei de cartao e nao consigo atualizar forma de pagamento. Acho que cadastrei via Facebook e quando tento alterar aparece a mensagem: Plano familiar: Sua cont...
  • 869 Views
  • 0 replies
  • 0 likes
  • 869 Views
  • 0 replies
  • 0 likes

£99 offers for Premium member

Hi, I already have a Spotify Premium account (£9.99) that was rewened on the 2nd of December. If I sign-up for the £99 account offer, will it starts on the 2nd of January? If not, Will i get reimburse the part of my current Premium subscription I alr...

  • Newbie
  • Hi,   I already have a Spotify Premium account (£9.99) that was rewened on the 2nd of December. If I sign-up for the £99 account offer, will it starts on the 2nd of January? If not, Will i get...
  • pesc0
  • Music Fan
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Tried the 3 months for 9 PHP promo. Still just a month but subscription failed already!?

I'm a disappointed and frustrated as well. As someone new, I grabbed the opportunity with the promo 9 Php for 3 months and see if I liked the service. Everything is perfect for 2 weeks. Until just last week, Spotify started telling me how my account ...

  • Casual Listener
  • I'm a disappointed and frustrated as well.    As someone new, I grabbed the opportunity with the promo 9 Php for 3 months and see if I liked the service. Everything is perfect for 2 weeks...
  • 734 Views
  • 0 replies
  • 0 likes
  • 734 Views
  • 0 replies
  • 0 likes

Spotify premium on wrong account

Hey, I just bought spotify premium but it went onto the wrong account! I googled how to make sure it goes onto the right account and it just said spotify do it automatically.. well, it went to my old account! It seemed really complicated to fix it it...

  • Newbie
  • Hey, I just bought spotify premium but it went onto the wrong account! I googled how to make sure it goes onto the right account and it just said spotify do it automatically.. well, it went to my old...
  • 505 Views
  • 0 replies
  • 5 likes
  • 505 Views
  • 0 replies
  • 5 likes

Choose the Office 365 Plan That Is Right for Your Business Business Plans 300 USER MAXIMUM Enterpr

Choose the Office 365 Plan That Is Right for Your BusinessBusiness Plans300 USER MAXIMUMEnterprise PlansUNLIMITED USERS | ADVANCED FEATURESBusiness plans are best for small and medium-sized companies with fewer than 300 users.Combine plans to meet yo...

  • Regular
  • Choose the Office 365 Plan That Is Right for Your Business Business Plans 300 USER MAXIMUM Enterprise Plans UNLIMITED USERS | ADVANCED FEATURES Business plans are best for small and medium-siz...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Solved!! yearly payment - where to find

Hi all, recently i had the offer to pay my premium account yearly and get a discount. i really would like to use it, but i cant see the pop up window anymore and to be honest, i cant even find in my settings where to change it. anyone here who can he...

  • Casual Listener
  • Hi all, recently i had the offer to pay my premium account yearly and get a discount. i really would like to use it, but i cant see the pop up window anymore and to be honest, i cant even find i...
  • Luke
  • Spotify Star
  • 884 Views
  • 3 replies
  • 0 likes
  • 884 Views
  • 3 replies
  • 0 likes

Premium monthly

How do I get to the monthly individual plan? All I can find is the family plan, student discount, and one year premium. Thanks.

  • Newbie
  • How do I get to the monthly individual plan? All I can find is the family plan, student discount,  and one year premium.   Thanks.
  • Robert_W
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Student Subscription (deducted 3 times)

Hi, I am new here and did not know much about how to contact Spotify.Last night, i have ordered a student subscription. I got it. Later i see that Spotify has charged me three times. Can anyone help how i can conatct spotify? (any email)

  • Newbie
  • Hi,   I am new here and did not know much about how to contact Spotify. Last night, i have ordered a student subscription. I got it. Later i see that Spotify has charged me three times. &nbs...
  • Robert_W
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Thanks to your agent he is a big help

(Can I include his name?) I want to say thank you to Randy P. From Spotify ph. You are awesome! 5 stars for you. Thanks for assisting me. My connection was lost awhile ago, the reason why I lost the conversation and not giving you a feedback. All in ...

  • Newbie
  • (Can I include his name?) I want to say thank you to Randy P. From Spotify ph. You are awesome! 5 stars for you. Thanks for assisting me. My connection was lost awhile ago, the reason why I lost the ...
  • Robert_W
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Won't Show up?

When I bought the Spotify promotion $0.99 for 3 months, I had been charged $1.05 and I still don't see Premium anywhere on my account. Any help?

  • Casual Listener
  • When I bought the Spotify promotion $0.99 for 3 months, I had been charged $1.05 and I still don't see Premium anywhere on my account. Any help?
  • Robert_W
  • Community Legend
  • 631 Views
  • 4 replies
  • 0 likes
  • 631 Views
  • 4 replies
  • 0 likes

Incorrrect charge

Basically they have charged me £14.99 for some subscription and I don’t even have one I’ve tried to contact them but they said they will reply on an email I don’t have anymore I’ve gave them a new one to contact me on but still hunt received anything...

  • Newbie
  • Basically they have charged me £14.99 for some subscription and I don’t even have one I’ve tried to contact them but they said they will reply on an email I don’t have anymore I’ve gave them a new on...
  • Robert_W
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

Pessoal Voltei a Ter Problemas Com Meu Pagamento, Meu Cartao Esta Perfeitamente Ativo e Com Limite ... Porem Nao Esta Sendo Feito o Debito e Nem Consigo Trocar Por Outro Cartao Que Meu Cartao Nao Esta Num Bom Dia ... Realmente Brincadeira Isso .. . J...

  • Newbie
  • Pessoal Voltei a Ter Problemas Com Meu Pagamento, Meu Cartao Esta Perfeitamente Ativo e Com Limite ... Porem Nao Esta Sendo Feito o Debito e Nem Consigo Trocar Por Outro Cartao Que Meu Cartao Nao Est...
  • andrewrlima
  • Casual Listener
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Payment

I already pay at the bank, but I can't download music. Why?  

  • Newbie
  • I already pay at the bank, but I can't download music. Why?   
  • Robert_W
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Billing Issues

I have been charged for the full price of Spotify Premium Service after enrolling in the Student discount over 12 months ago. After seeing the full price billing in my bank statement yet again, I tried to enroll for the student discount only to recei...

  • Newbie
  • I have been charged for the full price of Spotify Premium Service after enrolling in the Student discount over 12 months ago. After seeing the full price billing in my bank statement yet again, I tri...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

A year of Spotify premium doesn’t work

I payed for a year of Spotify premium and it worked for 1 week and I was charged for around 145 dollars (15.000kr) but then Spotify premium doesn’t work and I have to pay for it again? Am I being ripped off here??

  • Newbie
  • I payed for a year of Spotify premium and it worked for 1 week and I was charged for around 145 dollars (15.000kr) but then Spotify premium doesn’t work and I have to pay for it again? Am I being rip...
  • Robert_W
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Ayuda!

Hola, para activar la cuenta Premium de estudiante me pedia la targeta antes de comprobar si mi universidad estaba en la lista, como no estaba he salido pero aun asi me han cobrado como si me hubiera suscrito. ¿Que hago?

  • Newbie
  • Hola, para activar la cuenta Premium de estudiante me pedia la targeta antes de comprobar si mi universidad estaba en la lista, como no estaba he salido pero aun asi me han cobrado como si me hubiera...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes