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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147216 Views

69 replies

10 likes

Premium for Family
  • 147216 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92925 Views

89 replies

4 likes

  • 92925 Views
  • 89 replies
  • 4 likes

Me cobraron dos veces spotify

Hola, el 28/12 pague spotify premium anual y ese mismo dia me ingreso en la tarjeta el cargo de spotify mensual. Quiero saber como cancelar ese cargo adicional. En mi cuenta de spotify figuran los dos recibos.Muchas gracias

Newbie

Hola, el 28/12 pague spotify premium anual y ese mismo dia me ingreso en la tarjeta el cargo de spotify mensual. Quiero saber como cancelar ese cargo adicional. En mi cuenta de spotify figuran los do...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Cannot find Dragonpay option

I want to renew my subscription before my premium expires, but I cannot find the Dragonpay payment option anymore. The only payment options are through Credit Card, Paypal and the mobile networks in my country. Has the Dragonpay payment option been r...

Newbie

I want to renew my subscription before my premium expires, but I cannot find the Dragonpay payment option anymore. The only payment options are through Credit Card, Paypal and the mobile networks in ...

Rickocopia

Newbie

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
  • 0 likes

can't access to any payment mode

hi there!I've been trying to subscribe for premium since January 3 till now but I cannot pay to any payment method given. Also tried to access payment mode thru incognito window in my desktop but still it doesn't work.it's my first time that I cannot...

Newbie

hi there! I've been trying to subscribe for premium since January 3 till now but I cannot pay to any payment method given. Also tried to access payment mode thru incognito window in my desktop but s...

jmdesin892

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Premium doesn't work anymore

I've had the Premium Version for 6 months now but for some reason it stopped out of nowhere. When I log into my account it says that I have a free version even tho I even paid for premium this month. Everything was normal until now. What can I do? I ...

Visitor

I've had the Premium Version for 6 months now but for some reason it stopped out of nowhere. When I log into my account it says that I have a free version even tho I even paid for premium this month....

jmdesin892

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

From Spotify Premium to Spotify Family -- Problem

Hey everyone! I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I have added the address common for the family, but,it s...

Casual Listener

Hey everyone!  I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

can't renew my subscription

my spotify premium ended some days ago and i want to renew it. i tried 3 different cards but all three failed. the error message is something like "payment failed. try again or use a different payment method" (my spotify is in turkish so error messag...

Casual Listener

my spotify premium ended some days ago and i want to renew it. i tried 3 different cards but all three failed. the error message is something like "payment failed. try again or use a different paymen...

drgnclw

Casual Listener

774 Views

5 replies

1 likes

  • 774 Views
  • 5 replies
  • 1 likes

Receipt and Bank statement price are different

Hi, Spotify receipt shows my payment is S$14.98, but Spotify deducted S$15.40 from my bank account. Is there some error going on, please advise. Thank you,Kristy

Newbie

Hi,   Spotify receipt shows my payment is S$14.98, but Spotify deducted S$15.40 from my bank account.    Is there some error going on, please advise.   Thank you, Kristy

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

30 day trial?? or 7?

I signed up for the 30 day premium trial on my computer, but then my app notified me that I had just signed up for the 7 day trial. Which one is it?

Visitor

I signed up for the 30 day premium trial on my computer, but then my app notified me that I had just signed up for the 7 day trial. Which one is it? 

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

Can't add a family member to family account

After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "something went wrong". I tried with other browser, cleaning cache, sending again the invitation....

Regular

After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "something went wrong".    I tried...

LuisLastraCid

Regular

664 Views

6 replies

0 likes

  • 664 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't subscribe

I've tried multiple times over the last month to subscribe to Spotify Premium with no success. I chose PayPal and click CONTINUE. I sign in to my PayPal account then click Agree & Continue. My screen says it's processing and then loops me back to pag...

Newbie

I've tried multiple times over the last month to subscribe to Spotify Premium with no success. I chose PayPal and click CONTINUE. I sign in to my PayPal account then click Agree & Continue. My sc...

Maria_B

Moderator

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Spotify does not care about their customers. I want to change credit card for years and doesnt work

It´s the second time I have to change my credit card at spotify. The first time was 1 year ago. It´s unbelievable but the website bug that prevents one from changing credit card information is there. No one did nothing in respect. And we are not able...

Casual Listener

It´s the second time I have to change my credit card at spotify. The first time was 1 year ago. It´s unbelievable but the website bug that prevents one from changing credit card information is there....

vmferreira

Casual Listener

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

spotify x itunes payment failure

spotify keeps telling my payments have failed.the payments come out through itunes.the payment details on itunes are correct.trying to change my payment details on spotify to my card instead but it says the customer service is down or something and t...

Newbie

spotify keeps telling my payments have failed. the payments come out through itunes. the payment details on itunes are correct. trying to change my payment details on spotify to my card instead bu...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify doesn't accept my credit card, even though I've been using it for my premium account

I received an email this week from Spotify saying that there was a problem with my account and the payment issue. I tried to put my credit card that I have been always using for Spotify Premium, but it won't accept it, saying that there is a problem ...

Casual Listener

I received an email this week from Spotify saying that there was a problem with my account and the payment issue. I tried to put my credit card that I have been always using for Spotify Premium, but ...

addisonewell00

Casual Listener

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method. Get help

Any card i use it wont let me pay, i'm just trying to resubscribe because my pre paid mastercard ran nout of money. I have used these cards multiple times for these types of subscriptions but everytime i enter the number it delivers that message. I t...

Newbie

Any card i use it wont let me pay, i'm just trying to resubscribe because my pre paid mastercard ran nout of money. I have used these cards multiple times for these types of subscriptions but everyti...

Aimee_T

Roadie

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Superuser Contribution chaging phone - back to free

Hi all I just moved from IoS to an Android device. I removed spotify from previous mobile and installed on the new one. I had a premium account, but I cannot use it anymore. Could you help please? ThanksFilippo

Newbie

Hi all   I just moved from IoS to an Android device. I removed spotify from previous mobile and installed on the new one. I had a premium account, but I cannot use it anymore.   Could y...

Aimee_T

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Payment failed" - no matter what account I use.

I changed over my account details to a new card and it won't accept my new card or any card for that matter. I downgraded to a free account and tried to renew a few days later. I've done it from an incognito/private page and tried on my phone, comput...

Casual Listener

I changed over my account details to a new card and it won't accept my new card or any card for that matter. I downgraded to a free account and tried to renew a few days later. I've done it from an i...

Aimee_T

Roadie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Being charged for premium but account says i'm not premium

I signed up for premium last year. I didn't use spotify for about 3 months, and when i tried to log back in, all my downloaded albums and playlists were all gone, *poof*!...just gone. On top of that it said i had only the basic account. So, being as ...

Casual Listener

I signed up for premium last year. I didn't use spotify for about 3 months, and when i tried to log back in, all my downloaded albums and playlists were all gone, *poof*!...just gone. On top of that ...

joey_l99

Newbie

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes

30 days promotion is not respected

Good afternoon, start the family premium package on January 8, where I was informed that I would enjoy the first 30 days free and now I was charged 149 pesos, where was the promotion? I hope you can clarify this situation please.

Newbie

Good afternoon, start the family premium package on January 8, where I was informed that I would enjoy the first 30 days free and now I was charged 149 pesos, where was the promotion?   I hope y...

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes