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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69498 Views
31 replies
2 likes
Moderator
120331 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
154957 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303604 Views
168 replies
13 likes
Hallo ich komme aus Bayern (Deutschland) Also ich habe mir eine Spotify Premium Monats Aufladung verkauft und habe 5-10 Minuten nach der Aktivierung den Pin oder auch premiumcode eingegeben und das einzige was kommt ist eine Fehlermeldung was mir die...
Hallo ich komme aus Bayern (Deutschland) Also ich habe mir eine Spotify Premium Monats Aufladung verkauft und habe 5-10 Minuten nach der Aktivierung den Pin oder auch premiumcode eingegeben un...
Community Legend
519 Views
1 replies
0 likes
Are there restrictions regarding the number of users of Spotify Small Businesses?/Anette
Are there restrictions regarding the number of users of Spotify Small Businesses? /Anette
Spotify Star
379 Views
1 replies
0 likes
Hi, when i log-in to my acc today i get pop-up that im using spotify for family premium. But i have activated student premium. I dont change my premium status. I dont need family acc. Im using my acc only on mobile device and two notebooks (home and ...
Hi, when i log-in to my acc today i get pop-up that im using spotify for family premium. But i have activated student premium. I dont change my premium status. I dont need family acc. Im usi...
237 Views
0 replies
0 likes
I try to get student discount, first try declined because i uploaded the wrong paper, the second one get approvel but they charged me again. Can you extend my account for 1 month ?
I try to get student discount, first try declined because i uploaded the wrong paper, the second one get approvel but they charged me again. Can you extend my account for 1 month ?
Not applicable
791 Views
1 replies
0 likes
after my, 1 month premium trial will my downloaded playlist still be saved to my device (computer)? and would it still be saved if I downloaded my songs and then saved it to a USB or after the 1 month would it be wiped off the USB?
after my, 1 month premium trial will my downloaded playlist still be saved to my device (computer)? and would it still be saved if I downloaded my songs and then saved it to a USB or after the 1...
Spotify Star
633 Views
1 replies
0 likes
So I am not paying for premium but my account is premium and I have access to premium via my mobile account. It’s logged into my Facebook. I checked and none of my credit cards are paying for this and it says the payment form is iTunes - but it’s not...
So I am not paying for premium but my account is premium and I have access to premium via my mobile account. It’s logged into my Facebook. I checked and none of my credit cards are pay...
Spotify Star
353 Views
1 replies
0 likes
My current credit card is being canceled so I am trying to give Spotify my new credit card. I can't do it!The "Help" section tells me to go to "Subscriptiion" which is ok however there is no " Update Details when I get there.... This is obviously a p...
My current credit card is being canceled so I am trying to give Spotify my new credit card. I can't do it! The "Help" section tells me to go to "Subscriptiion" which is ok however there is no " Upda...
Casual Listener
758 Views
2 replies
0 likes
I have already paid the year and would like to start a family plan. How can I do this? Do I loose the money allocated already that is until nov 2018?
I have already paid the year and would like to start a family plan. How can I do this? Do I loose the money allocated already that is until nov 2018?
549 Views
0 replies
0 likes
I AM VERY FRUSTRATED. I got the free trial for premium, but IT WILL NOT LET ME CANCEL IT AND I AM VERY ANGRY. I click on it and nothinh happens and I do not want to start getting charged. Help me please, Please.
I AM VERY FRUSTRATED. I got the free trial for premium, but IT WILL NOT LET ME CANCEL IT AND I AM VERY ANGRY. I click on it and nothinh happens and I do not want to start getting charged. Help me ple...
Not applicable
409 Views
1 replies
0 likes
I recently (November 2017) responded to a spotify add to pay $100 up front for a year of premium. I did that but still gettiing billed 9.99 month as usal and no sign of my $100 payment on credit card. What gives.
I recently (November 2017) responded to a spotify add to pay $100 up front for a year of premium. I did that but still gettiing billed 9.99 month as usal and no sign of my $100 payment on credit card...
Not applicable
634 Views
1 replies
0 likes
Hi, I have bought the premium package for $.99 for 3 months but I still have ads and do not have unlimited skips, what am I doing wrong?
Hi, I have bought the premium package for $.99 for 3 months but I still have ads and do not have unlimited skips, what am I doing wrong?
Not applicable
291 Views
1 replies
0 likes
Hi, I subcribed the Spotify premium on the 24/09/2017 and I payed in one solution euro 119,88 by credit card. But in the month of october, november and december I see you have charge on my credit card also euro 9,99 each month. Please could you contr...
Hi, I subcribed the Spotify premium on the 24/09/2017 and I payed in one solution euro 119,88 by credit card. But in the month of october, november and december I see you have charge on my cr...
Not applicable
997 Views
1 replies
0 likes
Ive had a spotify premium family subscription for months and suddenly my premium is gone. It says I have a free account now. I was the host of this so I could not have been removed. Why is it gone? Is it a internal problem of spotify? Should I take a...
Ive had a spotify premium family subscription for months and suddenly my premium is gone. It says I have a free account now. I was the host of this so I could not have been removed. Why is it ...
Newbie
754 Views
2 replies
0 likes
Getting charged twice for the past six months for premium service. How do I contact someone? The help pages keep saying Error 404 on the Spotify website.
Getting charged twice for the past six months for premium service. How do I contact someone? The help pages keep saying Error 404 on the Spotify website.
Roadie
895 Views
1 replies
0 likes
Buenos dias le informo que ya realice el pago en oxxo el dia de ayer, el numero de referencia es 59598159574685622018011800099000, pero no tengo el servicio Premium disponible. Gracias.
Buenos dias le informo que ya realice el pago en oxxo el dia de ayer, el numero de referencia es 59598159574685622018011800099000, pero no tengo el servicio Premium disponible. Gracias.
Roadie
851 Views
1 replies
0 likes
Eu fiz a assinatura durante a promocao de 3 meses por 1,99 mas gerou o boleto de 16,99 e eu paguei. Para o proximo mes o boleto esta da mesma forma, 16,99. Ou seja, nao foi ativada a promocao dos 3 meses por 1,99. O que devo fazer?
Eu fiz a assinatura durante a promocao de 3 meses por 1,99 mas gerou o boleto de 16,99 e eu paguei. Para o proximo mes o boleto esta da mesma forma, 16,99. Ou seja, nao foi ativada a promocao dos 3 m...
494 Views
0 replies
0 likes
Hello all, my student membership is about to expire and change to regular premium. But I am still a student (for 2 more years actually) how can I extend it
Hello all, my student membership is about to expire and change to regular premium. But I am still a student (for 2 more years actually) how can I extend it
Newbie
599 Views
1 replies
0 likes
Good afternoon guys, I just payed for my suscription an ammount but it charged me more than it said it was going to be charged. Why does this happen?
Good afternoon guys, I just payed for my suscription an ammount but it charged me more than it said it was going to be charged. Why does this happen?
Roadie
466 Views
1 replies
0 likes
I queued up "Rock This" radio and every so often I get a video about some idot talking about potato tacos. I went premium to get away from music interruptions what is this?
I queued up "Rock This" radio and every so often I get a video about some idot talking about potato tacos. I went premium to get away from music interruptions what is this?
Not applicable
918 Views
3 replies
0 likes
Last year I have applied for the 3 months £1.99 promotion. I have received a code to apply, however there isn’t a visible place at Spotify mobile where I can add it on. Please help? thanks, Erica
Last year I have applied for the 3 months £1.99 promotion. I have received a code to apply, however there isn’t a visible place at Spotify mobile where I can add it on. Please help? ...
297 Views
0 replies
0 likes
