Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125760 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51568 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222854 Views
139 replies
12 likes
Please help. I subscribed my account recently with student discount but i was not eligible for the promo then i was still charged. What should i do to refund my money?
Please help. I subscribed my account recently with student discount but i was not eligible for the promo then i was still charged. What should i do to refund my money?
Community Legend
220 Views
1 replies
0 likes
Hi, I paid the spotify premium subscriptions for one year but i get the red notification on the top on my phone's screen which that i should change the payment details. In my profile, i can see i'm a premium user but still getting that notification.
Hi, I paid the spotify premium subscriptions for one year but i get the red notification on the top on my phone's screen which that i should change the payment details. In my profile, i can ...
Casual Listener
6590 Views
2 replies
0 likes
I have been paying monthly but received an offer to pay a year for £99. I would have expected the subscription to last until Jan19 (12 months + 1 month paid monthly) but it is due to expire 12/10/18. Please could you check if there is an error. Thank...
I have been paying monthly but received an offer to pay a year for £99. I would have expected the subscription to last until Jan19 (12 months + 1 month paid monthly) but it is due to expire 12/10/18....
225 Views
0 replies
0 likes
Hi! I checked my account in Spotify and in subscription, it says there that I am currently spotify free but I was charged every month in my credit card with the amount of $9.99. How can I cancel the monthly payment?
Hi! I checked my account in Spotify and in subscription, it says there that I am currently spotify free but I was charged every month in my credit card with the amount of $9.99. How can I cancel...
Spotify Star
372 Views
5 replies
0 likes
Hello, I just logged out of my spotify account on the android app, which was connected to a Facebook account that is now deleted. I cancelled my student premium subscription and created a new account, but I am unable to use my information (account na...
Hello, I just logged out of my spotify account on the android app, which was connected to a Facebook account that is now deleted. I cancelled my student premium subscription and created a new ...
249 Views
0 replies
0 likes
Hi People, I just bougth a premium promo for 3 months for my gf from her acc. but I dont want that spotify "automatically" charges the monthly value after the 3 months so... If I cancel the suscription today, will she have anyway the 3 months premiun...
Hi People, I just bougth a premium promo for 3 months for my gf from her acc. but I dont want that spotify "automatically" charges the monthly value after the 3 months so... If I cancel...
Spotify Star
388 Views
3 replies
0 likes
Just talked to hulu support, what exactly should I do?
Just talked to hulu support, what exactly should I do?
389 Views
0 replies
0 likes
Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????
Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????
Spotify Legend
259 Views
1 replies
0 likes
So I'm trying to get spotify premium and whenever I enter a card it says that it doesnt work
So I'm trying to get spotify premium and whenever I enter a card it says that it doesnt work
Spotify Star
777 Views
3 replies
0 likes
Please! I am desperately trying to pay! Credit Card, Boleto Bancario! Please let me pay!
Please! I am desperately trying to pay! Credit Card, Boleto Bancario! Please let me pay!
Newbie
231 Views
1 replies
0 likes
Hello, I've moved to the USA from turkey and want to update my payment method but when I enter the new USA Visa card it says: Spotify is not available in your country. Help, please.
Hello, I've moved to the USA from turkey and want to update my payment method but when I enter the new USA Visa card it says: Spotify is not available in your country. Help, please.
Casual Listener
341 Views
4 replies
0 likes
I have a premium account. The app on my phone logged me out. When I tried logging back in, it says the username or password is incorrect. I have not changed my password or username. I have tried reseting the password using the form, both on my phone ...
I have a premium account. The app on my phone logged me out. When I tried logging back in, it says the username or password is incorrect. I have not changed my password or username. I have tried rese...
Casual Listener
308 Views
3 replies
0 likes
Hi there, I have never subscribed the Spotify Premium nor had any free trial before, so I was assuming I should have been eligible for the deal. However, when I tried to made the payment I received an error message that told me I had a subscription o...
Hi there, I have never subscribed the Spotify Premium nor had any free trial before, so I was assuming I should have been eligible for the deal. However, when I tried to made the payment I...
Spotify Star
670 Views
1 replies
0 likes
Buenas noches. Recientemente, compre mi Spotify Premium con PayPal, usando una tarjeta de debito VISA, con la cual se hizo el pago, desde PayPal. Le comente a un amigo, y me transfirio dinero a PayPal para pagarle el premium a el. Resulta que por alg...
Buenas noches. Recientemente, compre mi Spotify Premium con PayPal, usando una tarjeta de debito VISA, con la cual se hizo el pago, desde PayPal. Le comente a un amigo, y me transfirio dinero a PayPa...
470 Views
0 replies
0 likes
I'm currently live in UK & want to upgrade to Premium plan, however, I'll go to Vietnam soon and I'm not sure if I still can listen to my music while I'm there as I know Spotify is not available in Vietnam. Thank you.
I'm currently live in UK & want to upgrade to Premium plan, however, I'll go to Vietnam soon and I'm not sure if I still can listen to my music while I'm there as I know Spotify is not available ...
Newbie
8640 Views
3 replies
0 likes
Premium for Families is advertised at $14.99 per month. Then I go to join up and subscribe and am presented with the same deal (as far as I can see) for $22.50 per month. ??????Clips from the relevant pages attached.
Premium for Families is advertised at $14.99 per month. Then I go to join up and subscribe and am presented with the same deal (as far as I can see) for $22.50 per month. ?????? Clips fr...
Spotify Star
304 Views
1 replies
0 likes
I don’t know how to actually ask a customer service person, but I just have a query! Last month I paid my Spotify family premium on the 24th of November. But I’ve just got an email today being the 11th of December saying my payment had failed. Why wo...
I don’t know how to actually ask a customer service person, but I just have a query! Last month I paid my Spotify family premium on the 24th of November. But I’ve just got an email today being the 11...
Composer
582 Views
1 replies
0 likes
Boa noite, paguei nao esta disponivel. Premium com a conta cadastrada. https://api.ebanx.com/recibo?o=5a1ed4519782fbe2ccda3157b2489c60eabf400a55362b98
Boa noite, paguei nao esta disponivel. Premium com a conta cadastrada. https://api.ebanx.com/recibo?o=5a1ed4519782fbe2ccda3157b2489c60eabf400a55362b98
216 Views
0 replies
0 likes
Hi there. Incurrently have a Premium account via my PS4. My kids have been bugging me to get a Family Plan so that they can use Spotify on their phones. My question is, if I cancel my Premium subscription on my PS4 and get the Family Plan on my mobil...
Hi there. Incurrently have a Premium account via my PS4. My kids have been bugging me to get a Family Plan so that they can use Spotify on their phones. My question is, if I cancel my ...
Spotify Star
1105 Views
1 replies
0 likes
