I've paid for Spotify Students but my account still results free.

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I've paid for Spotify Students but my account still results free.

DavideDichiara
Casual Listener

Hey everyone, 

as stated in the title I've paid for Spotify Students (this morning at 7am CEST) but my account still results as FREE.

 

To answer your concerns already:

- Yes, I've tried to log out and log back in.

- Yes, I've tried to reinstall the app several times.

- Yes, I'm 100% sure the payment was completed because the €4,99 are missing from my credit card, so it's not suspended.

- Yes, I'm 100% sure my university agreed to this initiative since I could easily find it in the list.

- Yes, after I logged in from my university site I was recognized as a student and I could complete the procedure.

- No, I don't have any other Spotify account.

- Yes, my account is linked with Facebook.

 

Also I don't find anywhere an e-mail to send a complaint to. Any help is welcomed. 

 

Regards.

1 Reply

Re: I've paid for Spotify Students but my account still results free.

Spotify
Spotify

Hi @DavideDichiara!

 

Welcome to the Spotify Community.

 

If the payment shows as pending, this could explain things. If it is pending, you can check your student discount details and resubscribe here.

 

If your payment is not showing as pending, we'd recommend you get in touch with us via this contact formYou can also find us on Facebook or Twitter.

 

Give us a shout, we'll be happy to help.

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