Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Premium for family not working

I purchased premium for family and my sister is trying to get on with the invitation link I sent and we've also tried email invitation and neither is working. It is saying she's a robot and not letting her proceed. We're both fed up with it. Help?

  • Casual Listener
  • I purchased premium for family and my sister is trying to get on with the invitation link I sent and we've also tried email invitation and neither is working. It is saying she's a robot and not letti...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Wrong subscription

I signed up for the premium service signed in to spotify under my Facebook account... But not my normal account.. When I log in it says I don't have premium and I can't connect to Facebook because it says the account is attached to another spotify ac...

  • Newbie
  • I signed up for the premium service signed in to spotify under my Facebook account... But not my normal account.. When I log in it says I don't have premium and I can't connect to Facebook because it...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Paganento do Spotify

Paguei o spotify hoje e nao me tornei premium por que?

  • Casual Listener
  • Paguei o spotify hoje e nao me tornei premium por que?
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Pagamento do boleto

OLA, EU EFETUEI O PAGAMENTO DO BOLETO NO SÁBADO DIA 03/06 E ATE AGORA EU NAO RECEBI NENHUM EMAIL DE CONFIRMAÇÃO DE PAGAMENTO, COMO DEVO PROCEDER ? ESPERO OS 5 DIAS UTEIS ??

  • Newbie
  • OLA, EU EFETUEI O PAGAMENTO DO BOLETO NO SÁBADO DIA 03/06 E ATE AGORA EU NAO RECEBI NENHUM EMAIL DE CONFIRMAÇÃO DE PAGAMENTO, COMO DEVO PROCEDER ? ESPERO OS 5 DIAS UTEIS ??
  • Bittencourt
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Updating Credit Card info

Hello,I'm trying to update my Credit Card info (changing Credit Card).I have already informed new C.Card info and my new card was charged, but Spotify webpage got stuck while was updating my C.Card info.When I look at my Spotify account info, it stil...

  • Casual Listener
  • Hello, I'm trying to update my Credit Card info (changing Credit Card). I have already informed new C.Card info and my new card was charged, but Spotify webpage got stuck while was updating my C.Ca...
  • CryticalAce
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Gear S2 Unable to start Spotify BT disconnected

When I try the remote mode withave my Gear S2 to control my mobile, I have always the letters "Unable to start Spotify, BT disconnected" in front of me an I don't understand it! Can you help me??

  • Newbie
  • When I try the remote mode withave my Gear S2 to control my mobile, I have always the letters "Unable to start Spotify, BT disconnected" in front of me an I don't understand it! 😞 Can you help me??
  • tjbadgett
  • Newbie
  • 306 Views
  • 1 replies
  • 1 likes
  • 306 Views
  • 1 replies
  • 1 likes

Pagamento

Non riesco ad effettuare pagamento con carta e paypal

  • Newbie
  • Non riesco ad effettuare pagamento con carta e paypal
  • 69 Views
  • 0 replies
  • 0 likes
  • 69 Views
  • 0 replies
  • 0 likes

A bunch of problems at once...

So I had premium for student, then it expired and I accepted it because I'm taking a break from school. Then for some reason my payment failed even though I has sufficient funds for my account. When I went to verify my card details it kept asking me ...

  • Casual Listener
  • So I had premium for student, then it expired and I accepted it because I'm taking a break from school. Then for some reason my payment failed even though I has sufficient funds for my account. When ...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Superuser Contribution No puedo ingresar tarjeta de prepago

Por favor respondan en español necesito ayuda parea ingresar Tarjeta xq no cobtestran Segunda vez que me pasa

  • Casual Listener
  • Por favor respondan en español necesito ayuda parea ingresar Tarjeta xq no cobtestran  Segunda vez que me pasa
  • chavapp
  • Casual Listener
  • 901 Views
  • 2 replies
  • 0 likes
  • 901 Views
  • 2 replies
  • 0 likes

Premium über handyguthaben bezahlen

Ich würde gerne mein Spotify Premium über mein handyguthaben bezahlen, jedoch wird mir die Möglichkeit NICHT angezeigt wenn ich auf Zahlungsmethoden auswählen gehe. Kann mir da jemand helfen wie und wo ich diese Möglichkeit finde?

  • Newbie
  • Ich würde gerne mein Spotify Premium über mein handyguthaben bezahlen, jedoch wird mir die Möglichkeit NICHT angezeigt wenn ich auf Zahlungsmethoden auswählen gehe. Kann mir da jemand helfen wie und ...
  • 297 Views
  • 0 replies
  • 1 likes
  • 297 Views
  • 0 replies
  • 1 likes

Family subscription

Will my daughters individual subscription payment automatically stop once she joins the family subscription I've started.

  • Casual Listener
  • Will my daughters individual subscription payment automatically stop once she joins the family subscription I've started.
  • Kirstenopolis
  • Casual Listener
  • 156 Views
  • 2 replies
  • 1 likes
  • 156 Views
  • 2 replies
  • 1 likes

My money was withdrawn from my card but my account isn't premium

My money was withdrawn from my card but my account is not premium. Spotify for students, i approved about my university. Money gone to spotify but im still free account. I need help. I cant solve this problem on spotify web site.

  • Regular
  • My money was withdrawn from my card  but my account is not premium. Spotify for students, i approved about my university. Money gone to spotify but im still free account. I need help. I can...
  • Jacob
  • Community Legend
  • 363 Views
  • 9 replies
  • 0 likes
  • 363 Views
  • 9 replies
  • 0 likes

under age person setting up account and payment from debit card

my son, at the age of 15, signed up to spotify FOC. he entered his debit card details and spotify now take £9.99 from his account on a monthly basis. the bank CANNOT stop this payment! it is from a debit card which means that even if he died now , un...

  • Newbie
  • my son, at the age of 15, signed up to spotify FOC.  he entered his debit card details and spotify now take £9.99 from his account on a monthly basis.  the bank CANNOT stop this payment!&nb...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Solved!! Spotify asks for student information Even though I am not on a student premium account

Hi, When I was a student I had the spotify student premium account. After I graduated it transitioned to a normal premium account. On my account details page it just says "Premium", nothing about a student account. The problem is that I am trying to ...

  • Casual Listener
  • Hi,   When I was a student I had the spotify student premium account. After I graduated it transitioned to a normal premium account. On my account details page it just says "Premium", nothing ...
  • dann0
  • Casual Listener
  • 294 Views
  • 4 replies
  • 0 likes
  • 294 Views
  • 4 replies
  • 0 likes

Premium on phone

I just bought premium on spotify, but it does not work properly?? Any suggestions? It is asking me if want to buy premium any way, but it does not show that i have it..

  • Newbie
  • I just bought premium on spotify, but it does not work properly?? Any suggestions? It is asking me if want to buy premium any way, but it does not show that i have it..
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 1 likes
  • 121 Views
  • 1 replies
  • 1 likes

Premium doesn't work

I pay 0.99€, spotify take the money from my card and only after the paymente says me that i've alredy used another promotion with other account. I think that spotify must check before payment, not after payment, if i can use the promotion. It's ridic...

  • Newbie
  • I pay 0.99€, spotify take the money from my card and only after the paymente says me that i've alredy used another promotion with other account. I think that spotify must check before payment, not af...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Canceling family suscription

I want to end my family premium sucription, yet i cant find where is the option to do that. And where is the support team of the company, all i see is the community forum, nothing else...

  • Newbie
  • I want to end my family premium sucription, yet i cant find where is the option to do that. And where is the support team of the company, all i see is the community forum, nothing else...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Paying for premium but don't have premium

Hi there, I've been a premium customer for over a year and for the last few months my acct seems to have defaulted to free with ads but I've still been paying for premium. How can this be rectified and I be reimbursed for payment of services I haven'...

  • Casual Listener
  • Hi there, I've been a premium customer for over a year and for the last few months my acct seems to have defaulted to free with ads but I've still been paying for premium. How can this be rectified a...
  • Robert_W
  • Community Legend
  • 394 Views
  • 8 replies
  • 0 likes
  • 394 Views
  • 8 replies
  • 0 likes