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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14539 Views
  • 27 replies
  • 2 likes
  • 14539 Views
  • 27 replies
  • 2 likes

Superuser Contribution Exspired payment(Help)

If I'm already in offline mode when my subscription expires, will it just stop working or does it wait until i go to online mode to check my subscription?

  • Newbie
  • If I'm already in offline mode when my subscription expires, will it just stop working or does it wait until i go to online mode to check my subscription?
  • SergioDavid
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge to my creditcard

I dont have a Spotify account but my credit card is being charged a monthly Spotify charge. There doesnt seem any way to contact Spotify to sort this out. Any suggestions

  • Newbie
  • I dont have a Spotify account but my credit card is being charged a monthly Spotify charge. There doesnt seem any way to contact Spotify to sort this out. Any suggestions
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Spotify 3 month deal/trial period

I recently enjoyed 7 day trial period on my phone. Have only had free on other devices. I signed up to 3 month/99p after as preferred using phone . Account only showing free on phone. Discovered right at bottom of an email sent by Spotify for deal th...

  • Newbie
  • I recently enjoyed 7 day trial period on my phone. Have only had free on other devices. I signed up to 3 month/99p after as preferred using phone . Account only showing free on phone. Discovered righ...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

If I cancel my subscription right after I bought it would I end me premium. so that I don't have to worry about cancelling my premium before it changes me

  • Newbie
  • If I cancel my subscription right after I bought it would I end me premium. so that I don't have to worry about cancelling my premium before it changes me
  • SergioDavid
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Re: Paysafecard

Ich habe mir ein Angebott gekauft mit einer PSC und habe festgestellt das es nur für ein Monat ist obwohl es für 3 war.Gibt es jtz eine Lösung wie ich das Geld komplet zurückbekommen kann.Danke im Voraus

  • Newbie
  • Ich habe mir ein Angebott gekauft mit einer PSC und habe festgestellt das es nur für ein Monat ist obwohl es für 3 war.Gibt es jtz eine Lösung wie ich das Geld komplet zurückbekommen kann. Danke i...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Different address of members in family

Hi,I got brother who lives in another city then me. Same goes to my parents. Right now i'm using free account, but i'm thinking to go on premium for families. So i'm wonedring if there will be possibility to add them to my Spotify family?Best regards

  • Casual Listener
  • Hi, I got brother who lives in another city then me. Same goes to my parents. Right now i'm using free account, but i'm thinking to go on premium for families. So i'm wonedring if there will be poss...
  • Maxim
  • Spotify Star
  • 1431 Views
  • 3 replies
  • 0 likes
  • 1431 Views
  • 3 replies
  • 0 likes

3 month premium deal at $0.99

I am trying to sign up for the 3 month premium deal at $0.99. This is the first time I have ever signed up for Spotify, however, it tells me I have previously benefited from a Spotify deal. Only thing I can think of is that the kids used by credit ca...

  • Newbie
  • I am trying to sign up for the 3 month premium deal at $0.99.  This is the first time I have ever signed up for Spotify, however, it tells me I have previously benefited from a Spotify deal.&nbs...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! No premium status at the ios app

Hi, i have a problem with my spotify app.If i log in on the webbrowser i have a premium acc but not on my iphone app. It's the same acc on both which i checked a few times, payment is also okay.

  • Newbie
  • Hi, i have a problem with my spotify app. If i log in on the webbrowser i have a premium acc but not on my iphone app. It's the same acc on both which i checked a few times, payment is also okay.
  • DouglasDumontte
  • Music Fan
  • 241 Views
  • 1 replies
  • 1 likes
  • 241 Views
  • 1 replies
  • 1 likes

Superuser Contribution Oops, something went wrong, please try again or please contact Spotify Support

Good Day Everybody.Spotify has given me notifications even inside the app itself that I can subscribe for thr 129 pesos for 3months promo. Then something popped up that I wasn't eligible for that promo but other options state that its also an option....

  • Casual Listener
  • Good Day Everybody. Spotify has given me notifications even inside the app itself that I can subscribe for thr 129 pesos for 3months promo. Then something popped up that I wasn't eligible for that...
  • HeyasMags
  • Casual Listener
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled my premium 2 months ago

Hi!I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user.

  • Visitor
  • Hi! I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user. 
  • Maxim
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Beeing sent back to landing page

Hey, I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started the transaction. No payment appears in my paypal account, a...

  • Newbie
  • Hey,   I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation and refund

I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today

  • Newbie
  • I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I have purchased premium for 3 months, but have only got 1 month?

Hi spotify!For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?

  • Casual Listener
  • Hi spotify! For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription? ...
  • Maxim
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists on Premium

Hey community, I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are. Just wondering if anyone can help. Thanks, Ben

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  • Gig Goer
  • Hey community,     I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are.      ...
  • benmattila55
  • Gig Goer
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Prepaid Globe insufficient balance

My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't have sufficient balance for premium but I have 141 P...

  • Visitor
  • My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't h...
  • Gravill
  • Casual Listener
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

I paid and got nothing...

Hey everyone !Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?Thanks...

  • Newbie
  • Hey everyone ! Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid. Still, I'm not officially subscribed to ...
  • Jacob
  • Community Legend
  • 657 Views
  • 15 replies
  • 0 likes
  • 657 Views
  • 15 replies
  • 0 likes

Premium upgrade 3 months not 7 days

I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free.What do I do?

  • Newbie
  • I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free. What do I do?
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes