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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4117 Views
  • 23 replies
  • 2 likes
  • 4117 Views
  • 23 replies
  • 2 likes

Superuser Contribution Problems with payment

Help! In my Spotify account my date of birth is 19/10/1995. But when I try to pay with the bank slip (Very common payment metod here in Brazil) it shows that "You need to be at least 16 years old to use this payment metod. Please help me!

  • Casual Listener
  • Help! In my Spotify account my date of birth is 19/10/1995. But when I try to pay with the bank slip (Very common payment metod here in Brazil) it shows that "You need to be at least 16 years old to ...
  • RaulBeatles7
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Family subscription

I was a premium subscriber but my family got the family plan an added me so i cancel but now i cant login into the family subscription with my Facebook say I already have an account I don't want to lose all my playlist

  • Newbie
  • I was a premium subscriber but my family got the family plan an added me so i cancel but now i cant login into the family subscription with my Facebook say I already have an account I don't want to l...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Student to Premium

I have had the student discount for a while now, maybe for a year. Which I just read that you have to renew after a year but you will be sent an email on how to do that. I did not recieve an email but was charged $10 yesterday by Spotify. I don't kno...

  • Newbie
  • I have had the student discount for a while now, maybe for a year. Which I just read that you have to renew after a year but you will be sent an email on how to do that. I did not recieve an email bu...
  • Bittencourt
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

assinatura

Na minha conta spotify diz que tenho o plano free, mas todo mês estou sendo cobrada 16,90 mesmo não tendo uma assinatura e não usufruindo do app. Como cancelo? não posso pagar mais.

  • Newbie
  • Na minha conta spotify diz que tenho o plano free, mas todo mês estou sendo cobrada 16,90 mesmo não tendo uma assinatura e não usufruindo do app. Como cancelo? não posso pagar mais.
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Student premuim

I tried to buy premium with student discount but i couldn't do verification because im 13 it did get my money but didn't gave the premium what can ı do (sorry for bad grammer )

  • Newbie
  • I tried to buy premium with student discount but i couldn't do verification because im 13 it did get my money but didn't gave the premium what can ı do (sorry for bad grammer )
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

[SOLVED][Premium/Student] Loading. Please wait...

Hey, guys! So I just wanted to purchase Spotify Premium again because my 3 months deal was over. So I canceled my subscription and went to Premium and then other offers. When I clicked on subscribing on the billing page where I have to choose my paym...

  • Newbie
  • Hey, guys!   So I just wanted to purchase Spotify Premium again because my 3 months deal was over. So I canceled my subscription and went to Premium and then other offers. When I clicked on su...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

The student discount did not apply

Good morning. My student discount did not apply. I was charged $10 this month. Is there something I did wrong?

  • Casual Listener
  • Good morning. My student discount did not apply. I was charged $10 this month. Is there something I did wrong?
  • byan1232
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Student Premium

Hi, From the September 2017 I have started to have a Spotify Student Premium Account, and I dont know why it has stopped this month and I was charged for a full price of Premium Account. So I thought, hmm okay I will apply the Student Discount Again ...

  • Newbie
  • Hi,  From the September 2017 I have started to have a Spotify Student Premium Account, and I dont know why it has stopped this month and I was charged for a full price of Premium Account. So I ...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Showstopper Podcast availability by country

Is the Showstopper Podcast not available in Brazil? All I get in the app is a blank list and in a browser the episodes are greyed out. This or something similar happens on both macs and my android device. The most recent accompanying music playlist i...

  • Newbie
  • Is the Showstopper Podcast not available in Brazil? All I get in the app is a blank list and in a browser the episodes are greyed out. This or something similar happens on both macs and my android de...
  • 189 Views
  • 0 replies
  • 3 likes
  • 189 Views
  • 0 replies
  • 3 likes

Premium Problem

Ödememi Yaptım ama premium özelliğine kavuşamadım lütfen yardım edin.kartımdan para çekildi

  • Newbie
  • Ödememi Yaptım ama premium özelliğine kavuşamadım lütfen yardım edin.kartımdan para çekildi
  • 82 Views
  • 0 replies
  • 0 likes
  • 82 Views
  • 0 replies
  • 0 likes

cambio de dispositivo

cambie mi celular ... al bajar spotify en mi aparato nuevo... ingreso con mi clave y todo bien ... pero no veo mis playlist y además no me reconoce mi cuenta Premium

  • Casual Listener
  • cambie mi celular ... al bajar spotify en mi aparato nuevo... ingreso con mi clave y todo bien ... pero no veo mis playlist y además no me reconoce mi cuenta Premium
  • David_09
  • Roadie
  • 49706 Views
  • 3 replies
  • 7 likes
  • 49706 Views
  • 3 replies
  • 7 likes

Family Plan

So if my daughter & I live in different house's we can not share the family premium??

  • Newbie
  • So if my daughter & I live in different house's we can not share the family premium??
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode longer than 30 days

Just wondering if I buy the 1 year subscripton can I stay offline for longer than 30 days?

  • Newbie
  • Just wondering if I buy the 1 year subscripton can I stay offline for longer than 30 days?
  • Maxim
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

I paid twice for spotify but didnt get student premium

There is a error in confirmation page :"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."But it seems my money has been charged twice from my card. Also i ...

  • Casual Listener
  • There is a error in confirmation page : "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." But it se...
  • berkgokcen
  • Casual Listener
  • 162 Views
  • 2 replies
  • 1 likes
  • 162 Views
  • 2 replies
  • 1 likes

.

My familyaccount was paused lately.In case I wanted to unpause I had topay. So, I followed the payment plan and payed the 10 euro's as they were shown. After having paid I came to the conclusion that I paid for my account indivually. Can I undo this ...

  • Newbie
  • My familyaccount was paused lately. In case I wanted to unpause I had to pay. So, I followed the payment plan and payed the 10 euro's as they were shown. After having paid I came to the conclusion ...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

cancel subscription without username and password

Few months ago, I paying 1 euro for having a premium subscription for three months.When I changed mobile phone, I downloaded spotify but I registered with another account. Now, I don't remembar username(or e-mail) and password of the old account and ...

  • Newbie
  • Few months ago, I paying 1 euro for having a premium subscription for three months. When I changed mobile phone, I downloaded spotify but I registered with another account. Now, I don't remembar use...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Conta

Bom dia, paguei a conta premium e continua as propagandas e não consigo ouvir as músicas que quero e diz que não tenho assinatura.Aguardo resposta e resolução.Jaciara

  • Newbie
  • Bom dia, paguei a conta premium e continua as propagandas e não consigo ouvir as músicas que quero e diz que não tenho assinatura. Aguardo resposta e resolução. Jaciara
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Better Ad Management

My wife turned me onto you guys. I tried it out and was seriously considering forking out the money to sub. This turned me off though. I recently switched to Win10. Along with that trauma, I tried out your app instead of the browser one. It seems now...

  • Regular
  • My wife turned me onto you guys. I tried it out and was seriously considering forking out the money to sub. This turned me off though. I recently switched to Win10. Along with that trauma, I tried ou...
  • Bad_Girl25
  • Gig Goer
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

*HORRIBLE* support for LA area

My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn't match the Premium user'. This is by far the most ...

  • Casual Listener
  • My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn'...
  • Maxim
  • Spotify Star
  • 193 Views
  • 5 replies
  • 0 likes
  • 193 Views
  • 5 replies
  • 0 likes

Double Billed

After reading alll the comments left about this subject. I noticed that I too have been double billed. On may 1st and again on may 9th. I refuse to go thru all the hoopla that was done to other customers on spotify. Therefore, I will be at my bank on...

  • Newbie
  • After reading alll the comments left about this subject. I noticed that I too have been double billed. On may 1st and again on may 9th. I refuse to go thru all the hoopla that was done to other custo...
  • Kigja
  • Newbie
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes