Living abroad and unknown payment details

Reply
Highlighted

Living abroad and unknown payment details

maitopäärynä
Newbie

Hey,

I had Spotify Premium for almost 2 years until my subscription ended for some unknown reason. Came to find out that my mom was never paying for my subscription so I'm still unaware of how I had a Spotify premium for so long. Is there a way I can find out about the payment details? I've already checked that part of the settings and it says nothing. 

 

Another thing is that I'm currently studying in the NL but I'm from Finland and I had to change my address to the Dutch one in order to use Spotify. However, I don't like how it changed the suggested playlists to accommodate the Dutch audience. Is there a way I can change back to the "Finnish" Spotify?

1 Reply

Re: Living abroad and unknown payment details

MattSuda
Community Legend

Hey @maitopäärynä

 

If you've checked the payment details section on your account on the website, and you still don't see past payment activity,

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

You may see an option to chat with support instead of email.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

SUGGESTED POSTS