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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148950 Views

69 replies

10 likes

Premium for Family
  • 148950 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94444 Views

89 replies

4 likes

  • 94444 Views
  • 89 replies
  • 4 likes

Student discount with Hulu Premium

PlanStudent MembershipCountry USADevicePixel 2 XL, PCOperating SystemAndroid P, Windows 10 My Question or Issue I currently have a Spotify Student subscription with Hulu and was wondering if there was a way I could upgrade my Hulu subscription to the...

Newbie

Plan Student Membership Country  USA Device Pixel 2 XL, PC Operating System Android P, Windows 10   My Question or Issue  I currently have a Spotify Student subscription with...

Billy-J

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Problem

I try to make it as quick as possible. Purchased a 3 Months Version for 9,99 Euros at the 9th of June. Had some problems with the mobile phone app. Then I purchased a 1 Month Premium Trial at the 9th of July. It fitted my needs then. Spotify said my ...

Casual Listener

I try to make it as quick as possible. Purchased a 3 Months Version for 9,99 Euros at the 9th of June. Had some problems with the mobile phone app. Then I purchased a 1 Month Premium Trial at the 9th...

MrBicycle

Casual Listener

1021 Views

2 replies

0 likes

Premium
Premium 3 Month Trial
spotify trial
  • 1021 Views
  • 2 replies
  • 0 likes

Taking 13.43

Hello Spotify.I have received an email from you saying that you have taken 13.43 euros from my account or 100DDK. I had unsubscribed my subscription in mid February, but it has taken anyway. Is it possible to get that money back?

Newbie

Hello Spotify. I have received an email from you saying that you have taken 13.43 euros from my account or 100DDK. I had unsubscribed my subscription in mid February, but it has taken anyway. Is it ...

Billy-J

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Impossible to get premium

Spoiler (Highlight to read) Hello,I have a problem with the premium subscription in Switzerland.It doesn't work when I pay your offer 3 months for 12.95 CHF.I try to pay with 3 differents credits cards and use 3 differents WIFI and finally it doesn't...

Newbie

  Hello, I have a problem with the premium subscription in Switzerland. It doesn't work when I pay your offer 3 months for 12.95 CHF. I try to pay with 3 differents credits cards and use 3 d...

Luke

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Premium payment issues

When i try to register my new credit card in order to get premium once again i keep recieving an error saying theres an issue. I cant find any help or reason why it didn't work. What to do?

Newbie

When i try to register my new credit card in order to get premium once again i keep recieving an error saying theres an issue. I cant find any help or reason why it didn't work. What to do? 

Luke

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

Hello guys, I used ot have a premium account. I changed my credit card and now I am trying to update my credit card information but everytime is rejecting the payment. I first thought it was my bank rejecting it however, I called the bank and they sa...

Casual Listener

Hello guys, I used ot have a premium account. I changed my credit card and now I am trying to update my credit card information but everytime is rejecting the payment. I first thought it was my bank ...

Luke

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Payment

I was charged for the second month October and November £9.99 and not the £4.99 that I should have been charged as a student. Yesterday when I activated my student ID again for the second time this year, I was then charged £4.99 on top of the £9.99 o...

Newbie

I was charged for the second month October and November £9.99 and not the £4.99 that I should have been charged as a student. Yesterday when I activated my student ID again for the second time this y...

Luke

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

I want to cancel all suscribtions linked with my card

I want to cancel all suscribtions linked with my card, since I can’t remember which account has the premium

Casual Listener

I want to cancel all suscribtions linked with my card, since I can’t remember which account has the premium 

Luke

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Fido

Hi!I started using spotify premium for free thanks to my fido suscription in quebec. Once i really needed spotify cause i was hosting a party and it wasnt working. I didn't have time to find a solution so i started to pay. But i still have my fido ac...

Newbie

Hi! I started using spotify premium for free thanks to my fido suscription in quebec. Once i really needed spotify cause i was hosting a party and it wasnt working. I didn't have time to find a solu...

Luke

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

I can not login. Please help

HiI can not log in to my subscription account.I tried all my emails and couldn't log in.I tried my ID and it worked but password retrieinv email is going to some email that I don't receive.Can any staff help me or something.

Newbie

Hi I can not log in to my subscription account. I tried all my emails and couldn't log in. I tried my ID and it worked but password retrieinv email is going to some email that I don't receive. Ca...

Luke

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Payment issue

Hi Spotify Community, I'm trying to subscribe using my mobile. I have enough mobile load(Globe) to subscribe for a month but I kept on getting an error message that says my prepaid card is insufficient (see attached file). Help a brother out. Thanks!...

Newbie

Hi Spotify Community,   I'm trying to subscribe using my mobile. I have enough mobile load(Globe) to subscribe for a month but I kept on getting an error message that says my prepaid card is i...

Luke

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Still being charged

I closed all of my families spotify accounts two months ago and am still being charged. I cannot get any help with this from spotify. What to do?

Visitor

I closed all of my families spotify accounts two months ago and am still being charged. I cannot get any help with this from spotify. What to do? 

Luke

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Problem with my subscription

I just paid my premium subscription but my account doesn't seem to change. The money was already debited from my bank account but I'm still with my free account. What can I do? Do you guys have Spanish agents? Thank you.

Newbie

I just paid my premium subscription but my account doesn't seem to change. The money was already debited from my bank account but I'm still with my free account. What can I do? Do you guys have Spani...

Luke

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

version premiun

no puedo subcribirme a la version premiun

Newbie

no puedo subcribirme a la version premiun 😞

Luke

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Cobro de premium

Hola buenas noches, al momento de cobrarme el premium no pasaba la tarjeta ( no tengo idea porque) pero lo intente varias veces y se hizo el cobro 4 veces la cantidad de $9, que puedo hacer??????

Newbie

Hola buenas noches, al momento de cobrarme el premium no pasaba la tarjeta ( no tengo idea porque) pero lo intente varias veces y se hizo el cobro 4 veces la cantidad de $9, que puedo hacer??????

Luke

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Subscribe

Subscribed but not getting Premium, charged to my US Cellular Account. Earlier today I was able to create an account with user name and password, but now I can't login because it says it's incorrect. So I tried using my email, and it said wrong passw...

Newbie

Subscribed but not getting Premium, charged to my US Cellular Account. Earlier today I was able to create an account with user name and password, but now I can't login because it says it's incorrect....

Luke

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

iPhone App Won’t Acknowledge My Premium Access

Hey all! Needing a little help here. Brand spankin new to Spotify and was having trouble figuring out how to get the premium account on the iPhone app, so i bypassed it and signed up for the 3 month trial on my laptop. However, now, i can’t get the a...

Newbie

Hey all! Needing a little help here.    Brand spankin new to Spotify and was having trouble figuring out how to get the premium account on the iPhone app, so i bypassed it and signed up f...

Luke

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

PREMIUM

i cannot subscribe to premium account HELP ME  

Newbie

i cannot subscribe to premium account HELP ME    <removed sensitive info>

Luke

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Subscription through mobile

Hello. I try to subscribe to premium because of its promo that is 3 months 129. I used my mobile for subdcription but i get the respond of insuffecuent balance. I wonder why because on my mobile load i do have a balance of 134.00. Any help please. Th...

Newbie

Hello. I try to subscribe to premium because of its promo that is 3 months 129. I used my mobile for subdcription but i get the respond of insuffecuent balance. I wonder why because on my mobile load...

Luke

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes