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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75490 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140443 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80938 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270786 Views
159 replies
13 likes
Hi! I paid for my premium subscription days ago using online banking. Both my bank and dragonpay confirmed my payment but spotify hasn't emailed my receipt and my status is still free How do I resolve this issue? Thanks!
Hi! I paid for my premium subscription days ago using online banking. Both my bank and dragonpay confirmed my payment but spotify hasn't emailed my receipt and my status is still free 😞 How do I res...
Community Legend
313 Views
1 replies
0 likes
HiI made payment for 3 months subscription with my credit card. But my account is still free. Money was taken from my credit card. I have waited 3 days.
Hi I made payment for 3 months subscription with my credit card. But my account is still free. Money was taken from my credit card. I have waited 3 days.
Community Legend
314 Views
1 replies
0 likes
I am already a premium member and recently purchased the 12 months of premium for $99 deal. The charge has posted on my bank account, however there is no representation of this deal on my account and it is still listed as my recurring monthly payment...
I am already a premium member and recently purchased the 12 months of premium for $99 deal. The charge has posted on my bank account, however there is no representation of this deal on my account and...
Community Legend
373 Views
1 replies
0 likes
I want to upgrade to premium but I can't because everytime I enter my two numbers, an error message appears even though I have a good signal.
I want to upgrade to premium but I can't because everytime I enter my two numbers, an error message appears even though I have a good signal. <removed sensitive info>
Community Legend
341 Views
1 replies
0 likes
Hi, i'm paying for premium since years. Now, I need to acceed through the web to my premium account, but I can't. Even more, I can't acceed to my music in the web. I'm thinking of unsuscribing. Thank you.
Hi, i'm paying for premium since years. Now, I need to acceed through the web to my premium account, but I can't. Even more, I can't acceed to my music in the web. I'm thinking of unsuscribing. Thank...
Community Legend
367 Views
1 replies
0 likes
In the past 3 months, 2 of my credit card has been charged $58 HKD by Spotify. How can I cut one of it off? The following transaction numbers that is double charging my CC.please help!!!!
In the past 3 months, 2 of my credit card has been charged $58 HKD by Spotify. How can I cut one of it off? The following transaction numbers that is double charging my CC. please help!!!! ...
Community Legend
409 Views
1 replies
1 likes
I pay £9.99 per month and I still have adverts and I can’t skip the songs?
I pay £9.99 per month and I still have adverts and I can’t skip the songs?
Community Legend
318 Views
1 replies
0 likes
Downgraded to Free last month and now want to upgrade back to premium but it won’t let me do it through my network provider as says it’s reached the maximum accounts and won’t let me use my card as says it’s not even a valid card!?!?
Downgraded to Free last month and now want to upgrade back to premium but it won’t let me do it through my network provider as says it’s reached the maximum accounts and won’t let me use my card as s...
Community Legend
261 Views
1 replies
0 likes
Hi I have recently purchased a iPhone X and backed up all my documents etcOn my my new on my iPhone it says my account is Premium trial whereas on my iPad it says Premium. It says my premium account will expire on 12/12/17 but will not let me pay!For...
Hi I have recently purchased a iPhone X and backed up all my documents etc On my my new on my iPhone it says my account is Premium trial whereas on my iPad it says Premium. It says my premium...
Community Legend
205 Views
1 replies
0 likes
Hi, could you tell me please, if there is an option to buy Premium with other payments, because when I try to pay for Premium, it says that it's not possible. That is error message:Spotify isn't available in your country yet. Change your location or ...
Hi, could you tell me please, if there is an option to buy Premium with other payments, because when I try to pay for Premium, it says that it's not possible. That is error message: Spotify...
Community Legend
578 Views
1 replies
0 likes
So I got the $.99 Cent subscription for 3 months and i did not get three months. I was charged in the beginning of my third month and not 3 full months. I would really like some help on this issue.
So I got the $.99 Cent subscription for 3 months and i did not get three months. I was charged in the beginning of my third month and not 3 full months. I would really like some help on this is...
Community Legend
273 Views
1 replies
0 likes
I pay for a premium account; however, it still will not let me listen to undownloaded tracks while I am offline. When I first got my premium account it did not matter whether I was on or offline but now it is blocking me from searching for things off...
I pay for a premium account; however, it still will not let me listen to undownloaded tracks while I am offline. When I first got my premium account it did not matter whether I was on or offline but ...
Community Legend
315 Views
1 replies
0 likes
PlanPremium Country Philippines DeviceOppo F7 My Question or Issue My one month subscription has ended today but before it ended, I was able to subscribe for 1 month premium again and I paid it awhile ago in Cebuana using the reference number that wa...
Plan Premium Country Philippines Device Oppo F7 My Question or Issue My one month subscription has ended today but before it ended, I was able to subscribe ...
Spotify Star
302 Views
1 replies
0 likes
I can't buy gift card for my friend,All fields were filled in properly and after clicking to continue I'm not reverted to payment page, just gift card page is loaded again from the beggining.
I can't buy gift card for my friend, All fields were filled in properly and after clicking to continue I'm not reverted to payment page, just gift card page is loaded again from the beggining.
Casual Listener
594 Views
2 replies
5 likes
PlanPremium for FamilyCountry MalaysiaDeviceOnePlus 5TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi there everyone, in my account page I was informed that i will be charged RM22.40 per month for my Premium for Family...
Plan Premium for Family Country Malaysia Device OnePlus 5T Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi there everyone, in my acc...
Spotify Star
258 Views
1 replies
0 likes
My Question or IssueI bought the Spotify gift card. When I redeem the code, it says I have hit the limit for the months of Spotify. Actually I bought the 12months card for 576HKD in Spotify HK. I don’t know how to solve this. And. I haven’t found any...
My Question or Issue I bought the Spotify gift card. When I redeem the code, it says I have hit the limit for the months of Spotify. Actually I bought the 12months card for 576HKD in Spotify HK. I d...
Casual Listener
749 Views
2 replies
0 likes
I want to stop my premium subscription before it will be automatically prolonged tomorrow. However, the website gives an error and tells me to try again later every time I try. What should I do?PlanFree/PremiumCountry Netherlands
I want to stop my premium subscription before it will be automatically prolonged tomorrow. However, the website gives an error and tells me to try again later every time I try. What should I do? Pla...
Spotify Star
635 Views
8 replies
0 likes
I am paying 9.99 per month from my bank for premium but it says I only have the Free. I've tried reloading with no luck.
I am paying 9.99 per month from my bank for premium but it says I only have the Free. I've tried reloading with no luck.
Spotify Star
420 Views
3 replies
0 likes
For approx a year my husband has been paying for premium family which my son and I have both have had access too. We all live at the same address and this past week, both my son and I have not been able to access our premium account on our android ph...
For approx a year my husband has been paying for premium family which my son and I have both have had access too. We all live at the same address and this past week, both my son and I have no...
Spotify Star
286 Views
1 replies
0 likes
I don't listen to a lot of music so $9.99/mo is expensive. Is it possible that we have a tiered subscription? Perhaps something like $2.99 or $4.99/mo for 5 hours or 10 hours per month?
I don't listen to a lot of music so $9.99/mo is expensive. Is it possible that we have a tiered subscription? Perhaps something like $2.99 or $4.99/mo for 5 hours or 10 hours per month?
Spotify Star
348 Views
1 replies
0 likes
