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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7829 Views
  • 23 replies
  • 2 likes
  • 7829 Views
  • 23 replies
  • 2 likes

FAVOR FROM PREMIUM MEMBERS

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that they dont like (as there is no conviction) is clear...

  • Newbie
  • I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that ...
  • Maxim
  • Spotify Star
  • 363 Views
  • 1 replies
  • 1 likes
  • 363 Views
  • 1 replies
  • 1 likes

Premium with a partner

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

  • Newbie
  • I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?
  • Bethany_Dawn
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

5 pending spotify charges on credit card

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not indicate that your premium is pending but i did no...

  • Casual Listener
  • I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

No owner account premium family

Created a premium family subscription for me and my wife.Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium before). Now i can´t edit our family subscription since ...

  • Visitor
  • Created a premium family subscription for me and my wife. Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium bef...
  • Snorlax143
  • Regular
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Why am I hearing ads for albums I own?

I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotify ads?? I am not using the streaming service of Spotfiy,...

  • Newbie
  • I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotif...
  • Snorlax143
  • Regular
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Premium refund

Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?

  • Newbie
  • Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?
  • Snorlax143
  • Regular
  • 818 Views
  • 2 replies
  • 0 likes
  • 818 Views
  • 2 replies
  • 0 likes

Can’t get spotify premium

I’m trying to buy spotify premium. I add the gift card details, I registered it before trying to get spotify premium for the family, but it won’t work. Why not?

  • Newbie
  • I’m trying to buy spotify premium. I add the gift card details, I registered it before trying to get spotify premium for the family, but it won’t work. Why not?
  • Snorlax143
  • Regular
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me hicieron el cargo a mi tarjeta y aún no tengo Premium

Solicite spotify para universitarios, me llego el correo de que fue confirmada mi petición y luego me decía que mi pago no podía ser procesado. El día de hoy marque a mi banco y me dijeron que tenía 2 cobros de spotify y al revisar mi cuenta sigo com...

  • Newbie
  • Solicite spotify para universitarios, me llego el correo de que fue confirmada mi petición y luego me decía que mi pago no podía ser procesado. El día de hoy marque a mi banco y me dijeron que tenía ...
  • Alfredo
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution My mistake

I was buying premium for my already in use account. I wanted to use the student discount. While in progress, I uploaded the document but i entered the wrong mail. I payed for not existing account. Then i create an account for that mail yet, it didn't...

  • Visitor
  • I was buying premium for my already in use account. I wanted to use the student discount. While in progress, I uploaded the document but i entered the wrong mail. I payed for not existing account. Th...
  • Alfredo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Premium

Sorry, but i'm paying the premium sub but i changed my phone and its says that im not premium. Anyone has any solution? Thank you guys

  • Casual Listener
  • Sorry, but i'm paying the premium sub but i changed my phone and its says that im not premium. Anyone has any solution? Thank you guys
  • Matife99
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Essai gratuit 7 jours au lieu de 30?

Je viens de souscrire à l'offre d'essai gratuit de sois disant 30 jours et pourtant lors de la complétion de l'offre on me dit que mon essai se termine le 14/05 soit dans 7 jours. J'aimerais bien savoir pourquoi.

  • Newbie
  • Je viens de souscrire à l'offre d'essai gratuit de sois disant 30 jours et pourtant lors de la complétion de l'offre on me dit que mon essai se termine le 14/05 soit dans 7 jours. J'aimerais bien sav...
  • Alfredo
  • Roadie
  • 730 Views
  • 1 replies
  • 0 likes
  • 730 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pembayaran Via Pulsa Indosat Ooredoo

Halo, jadi aku sudah lama berlangganan spotify dan melakukan pembayaran via pulsa Indosat Ooredoo. Aku biasanya melakukan pembayaran secara terlambat (namun tetap aku bayar). Alurnya seperti initanggal 1 jatuh tempo -> tanggal 4 perbarui detail pemba...

  • Newbie
  • Halo, jadi aku sudah lama berlangganan spotify dan melakukan pembayaran via pulsa Indosat Ooredoo.   Aku biasanya melakukan pembayaran secara terlambat (namun tetap aku bayar). Alurnya seperti...
  • Alfredo
  • Roadie
  • 3376 Views
  • 1 replies
  • 0 likes
  • 3376 Views
  • 1 replies
  • 0 likes

Solved!! How to register for Hulu account with Spotify?

Hello, I recently upped my subscription from premium to include the Hulu offering. I opted to create a Hulu login later when upping the subscription. Now it's later and I can't seem to figure out where I can either create a login or link a login to r...

  • Newbie
  • Hello,   I recently upped my subscription from premium to include the Hulu offering.  I opted to create a Hulu login later when upping the subscription.   Now it's later and I can'...
  • Bethany_Dawn
  • Community Legend
  • 993 Views
  • 1 replies
  • 0 likes
  • 993 Views
  • 1 replies
  • 0 likes

Hulu and Spotify Acct

Hi, I have both a spotify and hulu account, separately. How do I link them together to do the bundle for $12.99? I am currently paying $9.99 for Spotify and 7.99 for Hulu. Thank you!

  • Visitor
  • Hi,   I have both a spotify and hulu account, separately.  How do I link them together to do the bundle for $12.99?  I am currently paying $9.99 for Spotify and 7.99 for Hulu. &nbsp...
  • Bethany_Dawn
  • Community Legend
  • 493 Views
  • 7 replies
  • 0 likes
  • 493 Views
  • 7 replies
  • 0 likes

Conta Universitário Premium

Olá, tenho o Premium normal, como faço pra migrar para a conta universitária? Vi hoje essa promoção, não sabia que nos universitários tínhamos desconto até no Spotify.

  • Newbie
  • Olá, tenho o Premium normal, como faço pra migrar para a conta universitária? Vi hoje essa promoção, não sabia que nos universitários tínhamos desconto até no Spotify. 
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! What does "Expiry date" mean?

When I hit "UPGRADE" in the Spotify PC app and sends me to the payment page for premium, there's this thing called "Expiry date" under the "Card Number" text box, what does it mean or reffer to? I want to know.

  • Newbie
  • When I hit "UPGRADE" in the Spotify PC app and sends me to the payment page for premium, there's this thing called "Expiry date" under the "Card Number" text box, what does it mean or reffer to?...
  • Bethany_Dawn
  • Community Legend
  • 2582 Views
  • 1 replies
  • 0 likes
  • 2582 Views
  • 1 replies
  • 0 likes

Family confusion

I upgraded to a premium family account, can I and another user who is added to the account listen to music without interrupting the others music? Example- I’m listening to it on my phone and she’s listened to something else on her computer ? Thanks

  • Newbie
  • I upgraded to a premium family account, can I and another user who is added to the account listen to music without interrupting the others music?  Example- I’m listening to it on my phone and sh...
  • Flanstario1
  • Composer
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes