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I can not redeem the code.

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1 Reply

Hey @Camilla32Alm, apologies for the late reply, but maybe I can still help. 

 

If you tried to redeem your gift card but itโ€™s not working, letโ€™s try a few things:

  • Check that the country registered to your account is the same as where the gift card was purchased.
    Tip: Check out our guide to changing your country settings.
  • Make sure you enter the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L). If your code has been damaged and you can no longer read it, please contact our payments team.
  • If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
  • Check the code hasnโ€™t already been redeemed. You can check this on your account page. You can also check to see if you have any other accounts you might have applied it to.
  • Codes are not redeemable for Premium for Family or in conjunction with other discounts and promotions.

 

Let me know how it goes!

Billy-JSpotify Star
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