Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 46022 Views
- 20 replies
- 3 likes
- 46022 Views
- 20 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5709 Views
- 23 replies
- 2 likes
- 5709 Views
- 23 replies
- 2 likes
Can't change Credit Card
My credit card is about to expire so I want to change it but when I introduce the details of another credit card it says Spotify is not available in my country (Argentina) although it is, any ideas as to how to fix this?
- My credit card is about to expire so I want to change it but when I introduce the details of another credit card it says Spotify is not available in my country (Argentina) although it is, any ideas a...
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- Spotify Star
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Credit card charge i dont recognize
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
- Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
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- Spotify Star
- 352 Views
- 1 replies
- 0 likes
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chargeCredit Card
- 352 Views
- 1 replies
- 0 likes
Charged twice
For some reason I keep getting charged multiple times each month. Please help!!
- For some reason I keep getting charged multiple times each month. Please help!!
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Charged twice: 30/12 99,00 € and 02/01 9,99 €
Dear Sirs,On 30/12 I paid 99 € (order ) to upgrade from monthly base to year base subscription.Today, I have been charged of 9,99 € () again.I kindly ask you a reimbursement of 9,99 €.I look forward to receivng you reply ASAPThanks in adfvenceLuca Te...
- Dear Sirs, On 30/12 I paid 99 € (order <removed sensitive information>) to upgrade from monthly base to year base subscription. Today, I have been charged of 9,99 € (<removed sensitive inf...
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Double Charging
My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or robot working your company other than a really bad m...
- My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or r...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Redirected To Family Plan
My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
- My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Payment issues
who do i contact if im haing trouble updating my credit card info in my account. It keeps saying its not able to update, but i also keep getting notifactions that if i dont pay in 2 days it will end my premium plan. Please help
- who do i contact if im haing trouble updating my credit card info in my account. It keeps saying its not able to update, but i also keep getting notifactions that if i dont pay in 2 days it will...
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- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
How f....k can I contact spotify?????
The 21st of december I suscribed premium with an offer of 3 months for $900COP and never appeared on my acount which has been updated to premium for only one month (for the first time).Since then a try to contact someone from spotify but it is f...g ...
- The 21st of december I suscribed premium with an offer of 3 months for $900COP and never appeared on my acount which has been updated to premium for only one month (for the first time). Since then a...
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- Spotify Star
- 370 Views
- 1 replies
- 0 likes
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TO SPOTIFY
- 370 Views
- 1 replies
- 0 likes
not taking updated payment info
I'm currently trying to enter updated payment info and spotify is not accepting my card - The card is valid and I'd rather not cancel my account and re-sign up because we've got a lot of family accounts attached. Any suggestions?
- I'm currently trying to enter updated payment info and spotify is not accepting my card - The card is valid and I'd rather not cancel my account and re-sign up because we've got a lot of family accou...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Redirected To Family Plan
My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
- My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
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- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Billing
I got billed for a monthly subscription and I currently am paid up for the whole year how do I get my $9.99 back?
- I got billed for a monthly subscription and I currently am paid up for the whole year how do I get my $9.99 back?
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
Premium Notification
I already got premium for a year, yet i kept on getting notifications that i should update my premium subscription. How can i stop getting those pop-ups/notifications?
- I already got premium for a year, yet i kept on getting notifications that i should update my premium subscription. How can i stop getting those pop-ups/notifications?
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- Spotify Star
- 404 Views
- 1 replies
- 0 likes
- 404 Views
- 1 replies
- 0 likes
3 times charged for offer and still no premium
Hello everyone, I have a question. I tried to obtain a Premium offer of Spotify here in Mexico for 9 pesos (3 months premium). I noticed that I still hadn't obtained Premium but got charged 3 times from my account. I attached some screenshots. Maybe ...
- Hello everyone, I have a question. I tried to obtain a Premium offer of Spotify here in Mexico for 9 pesos (3 months premium). I noticed that I still hadn't obtained Premium but got charged ...
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- Spotify Star
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Charged twice per month
Hello I find myself in a situation since a few months where i being charge twice for a premium account. Once through Spotify premium and once by vodafone and although i want to stay premium - vodafone have said i need to cancel the account with you??...
- Hello I find myself in a situation since a few months where i being charge twice for a premium account. Once through Spotify premium and once by vodafone and although i want to stay pr...
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Mum charged for no reason
Hi there, my mum is being charged for no reason, (my account is free not me causing the payments) and it has been happening for a year, is there any way we could find out the account that the premium is on that she is paying for?
- Hi there, my mum is being charged for no reason, (my account is free not me causing the payments) and it has been happening for a year, is there any way we could find out the account that the premium...
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Cambio de plan premium a plan familiar.
PlanPremiumCountry ArgentinaDeviceXperia z1Operating SystemAndroid My Question or Issue Tenía plan Premium y me anoté en plan familiar, pero nunca se me dio de baja el individual por lo que me cobraban ambos. Hoy le dí de baja el individual pero se m...
- Plan Premium Country Argentina Device Xperia z1 Operating System Android My Question or Issue Tenía plan Premium y me anoté en plan familiar, pero nunca se me...
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- Music Fan
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Solved!! Can I get free offers for premium if I've already used up a trial?
Can I get free offers for premium if I've already used up a trial? Specificlly a 60-day trial.
- Can I get free offers for premium if I've already used up a trial? Specificlly a 60-day trial.
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- Spotify Star
- 256 Views
- 2 replies
- 0 likes
- 256 Views
- 2 replies
- 0 likes
Been charged $16.95 for past 2 months
PlanPremiumCountry United StatesDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue For the past few months, (June and July) I have been charged $16.95 a month for my premium subscription. Every time before this however, I've only...
- Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android Oreo My Question or Issue For the past few months, (June and July) I have been charged...
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- Music Fan
- 504 Views
- 1 replies
- 0 likes
- 504 Views
- 1 replies
- 0 likes
Solved!! missed my payment
im always being charged every 10th of the month, but for this month, i missed my payment because i have insufficient funds. im planning to add funds to my account on the 11th of next month. will i be charged twice? one for the month i missed and for ...
- im always being charged every 10th of the month, but for this month, i missed my payment because i have insufficient funds. im planning to add funds to my account on the 11th of next month. will i be...
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- Spotify Star
- 1116 Views
- 3 replies
- 0 likes
- 1116 Views
- 3 replies
- 0 likes
Subscription after gift card
PlanFree/PremiumCountry BelgiumDeviceOneplus 5Operating SystemAndroid My Question or Issue I'm wondering,If i cash in a gift card for, let's say 3 months after only ever using the free version of spotify, after those 3 months, will I just go back to ...
- Plan Free/Premium Country Belgium Device Oneplus 5 Operating System Android My Question or Issue I'm wondering, If i cash in a gift card for, let's say 3 months ...
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes