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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130715 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62507 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
241888 Views
149 replies
13 likes
I am a student with the student account. I've been approved but have been charged $10 for the last two months. Plan PremiumCountry:USA Device: iPhone 7Operating System(iOS 10 My Question or Issue
I am a student with the student account. I've been approved but have been charged $10 for the last two months. Plan Premium Country:USA Device: iPhone 7 Operating System (iO...
Spotify Star
253 Views
1 replies
0 likes
Is there way that Spotify can help me with identifing for which account Ive paid monthly subscription by payment identificator? Im pretty sure that Ive disabled all subscriptions and trials yet today I found 2 monthly payments.
Is there way that Spotify can help me with identifing for which account Ive paid monthly subscription by payment identificator? Im pretty sure that Ive disabled all subscriptions and trials y...
Spotify Star
428 Views
1 replies
0 likes
Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I don't want... or yearly sub... Which I can't afford ...
Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I d...
Casual Listener
389 Views
1 replies
0 likes
PlanFreeCountry Germany My Question or Issue Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could find: turning the ad blocker off, the country is the same on paypal and spotify, incognito brows...
Plan Free Country Germany My Question or Issue Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could fi...
Spotify Star
292 Views
1 replies
0 likes
PlanPremium My Question or Issue I’ve purchased the family pack but I have entered wrong zip code . Can I change it ?
Plan Premium My Question or Issue I’ve purchased the family pack but I have entered wrong zip code . Can I change it ?
Community Legend
1295 Views
5 replies
0 likes
I used my debit card to sign up for the free 30 day premium, After 4 days it's wouldn't let me do anything. I did your list and none of it worked so I took it off and downloaded it again and now it's saying, I can't apply for the special premium twic...
I used my debit card to sign up for the free 30 day premium, After 4 days it's wouldn't let me do anything. I did your list and none of it worked so I took it off and downloaded it again and now it's...
Community Legend
445 Views
1 replies
0 likes
PlanPremium Family Country Canada DeviceSamsung Galaxy 9Operating System My Question or Issue Hello! In September, I upgraded from Premium to Family Premium. I noticed for both September and October I was charged twice. Once for the Premium subscript...
Plan Premium Family Country Canada Device Samsung Galaxy 9 Operating System My Question or Issue Hello! In September, I upgraded from Premium to Family...
Spotify Star
279 Views
1 replies
0 likes
PlanPremiumCountry USADeviceIphone XOperating SystemIOS My Question or Issue I was charged for premium service on October 20th, through Itunes 12.99, but Premium service not working. I have tried deleting and reinstalling, updating, nothing works.
Plan Premium Country USA Device Iphone X Operating System IOS My Question or Issue I was charged for premium service on October 20th, through Itunes 12.99, but Premium se...
Spotify Star
249 Views
1 replies
0 likes
My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*. PlanPremiumCountry Sg
My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*. Plan Premium Country Sg
Spotify Star
341 Views
1 replies
1 likes
Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsuscribe and then suscribe again? Thanks!PlanFree/Pre...
Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsu...
Spotify Legend
448 Views
1 replies
0 likes
Country MalaysiaOperating SystemAndroid My Question or Issue I cannot find Pay By Cash / mol option on my payment method. I want to pay by 7-11 but it have no option.
Country Malaysia Operating System Android My Question or Issue I cannot find Pay By Cash / mol option on my payment method. I want to pay by 7-11 but it have no option.
Spotify Legend
445 Views
1 replies
0 likes
So I just got two charges on my credit card (one for $125 and another for $140) from Spotify.Which is strange, because I have literally never used Spotify;I've never even installed the app.So needless to say, I've never signed up / registered with Sp...
So I just got two charges on my credit card (one for $125 and another for $140) from Spotify. Which is strange, because I have literally never used Spotify; I've never even installed the app. So...
Spotify Legend
440 Views
1 replies
0 likes
PlanFree, lost premium last nightCountry Canada My Question or IssueSo my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered it in and it wouldn't accept no matter what I did, so I went back out ...
Plan Free, lost premium last night Country Canada My Question or Issue So my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered...
Spotify Star
500 Views
1 replies
0 likes
PlanFree/PremiumCountry Singapore Device: Samsung Galaxy 7 I registered for premium last week and have done all the steps in the troubleshooting guide but premium is still not registered to my account.
Plan Free/Premium Country Singapore Device: Samsung Galaxy 7 I registered for premium last week and have done all the steps in the troubleshooting guide but premium i...
Spotify Legend
409 Views
3 replies
0 likes
Hey, I'm having a bit of a problem with my Family Member plan - I'm paying for my friends and familt the $14.99/month plan. However, whenever I send the invitation to them, they see that they are about to be added to the family plan but with a name d...
Hey, I'm having a bit of a problem with my Family Member plan - I'm paying for my friends and familt the $14.99/month plan. However, whenever I send the invitation to them, they see that they ...
Spotify Legend
361 Views
1 replies
0 likes
My Question or IssueI signed up for a student account, after my free trial expired I was charged for a premium account yesterday (27/10/2018). Could you kindly refund the excess or use it for the next payment.
My Question or Issue I signed up for a student account, after my free trial expired I was charged for a premium account yesterday (27/10/2018). Could you kindly refund the excess o...
Spotify Legend
443 Views
1 replies
1 likes
PlanStudent PremiumCountry Canada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started my student premium at July and when I was just checking my credit card statement, I don't know why all of a sudden, starting Sept...
Plan Student Premium Country Canada Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started my student premium at July and w...
Spotify Legend
233 Views
1 replies
0 likes
Salut à tous ! J'ai acheté 1 mois de spotify dans un night shop et encodé le pin sur leurs page web. Problème ? Mon compte sur l'apli n'est pas passé Premium comme si rien n'avait éte fait..Une solution ?
Salut à tous ! J'ai acheté 1 mois de spotify dans un night shop et encodé le pin sur leurs page web. Problème ? Mon compte sur l'apli n'est pas passé Premium comme si rien n'avait éte fait..Une solut...
Spotify Legend
309 Views
1 replies
0 likes
I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?! Help! My Visa ends at 2079.Music lover from Hong Kong.
I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?! Help! My Visa...
Spotify Legend
644 Views
7 replies
0 likes
Arkadaşlar önceden hesabımı premium yapmıştım kredi kartı üzerinden fakat sonra iptal ettim şimdi de aynı hesabımı telefon faturam üzerinden premium yapmak istiyorum fakat numaranız bloke edilmiştir hatası alıyorum tekrar denediğimde iste hat üstüne ...
Arkadaşlar önceden hesabımı premium yapmıştım kredi kartı üzerinden fakat sonra iptal ettim şimdi de aynı hesabımı telefon faturam üzerinden premium yapmak istiyorum fakat numaranız bloke edilmiştir ...
Spotify Legend
513 Views
1 replies
0 likes
