Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62447 Views
- 43 replies
- 3 likes
- 62447 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
How to switch from premium to family plan without losing the playlists when you already has two acco
I have currently two plans at Spotify (one premium and one family plan). Now, for obvious reasons (save some money...) I would like to cancel the premium plan and simply just keep the family plan. How can I transfer the playlists created in the premi...
- I have currently two plans at Spotify (one premium and one family plan). Now, for obvious reasons (save some money...) I would like to cancel the premium plan and simply just keep the family plan. Ho...
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- Community Legend
- 831 Views
- 1 replies
- 0 likes
- 831 Views
- 1 replies
- 0 likes
Solved!! Do premium subscriptions stack?
Hello. I want to ask about my Premium subscription issue. I put in a free code that lasts for a month, then I purchased a month of Premium on the same day. When I show my account, it says that "your plan will automatically renew in 9/20/2018," which ...
- Hello. I want to ask about my Premium subscription issue. I put in a free code that lasts for a month, then I purchased a month of Premium on the same day. When I show my account, it says that "your ...
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- Community Legend
- 2970 Views
- 3 replies
- 0 likes
- 2970 Views
- 3 replies
- 0 likes
Can´t update payment data
To begin with,spotify asked me to update my payment data,then,when I put all the information,it did not accept.I have checked the informations several times and can´t find anything wrong.Please,if somebody knows what I may be doing wrong,tell me. Tha...
- To begin with,spotify asked me to update my payment data,then,when I put all the information,it did not accept.I have checked the informations several times and can´t find anything wrong.Please,if so...
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Problema con pago con tarjeta
Me han cobrado 3 veces 0,45 UF por cuenta premiun y no esta activa¿Como puedo eliminar esos pagos?
- Me han cobrado 3 veces 0,45 UF por cuenta premiun y no esta activa ¿Como puedo eliminar esos pagos?
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- Spotify Star
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
My old account
I had an old Spotify account but my old email was hacked and don't remember my password and I just recently got a new phone but I don't wanna start a new account and get charged for my old account and my new one,how can I cancel my old account or swi...
- I had an old Spotify account but my old email was hacked and don't remember my password and I just recently got a new phone but I don't wanna start a new account and get charged for my old account an...
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Cant get a premium account.
I cant get a premium account using my mobile, i dont know why i have enough credit(129php tobe specific). To avail a account.
- I cant get a premium account using my mobile, i dont know why i have enough credit(129php tobe specific). To avail a account.
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- Spotify Star
- 420 Views
- 1 replies
- 0 likes
- 420 Views
- 1 replies
- 0 likes
problem with payment
My spotify app says that there has been a problem with the payment and i have to change my card info to fix it , now i got my payment on the 12/11/2017 so by now (30/11/17) the month should be payed and there should be no problem (i got my card app t...
- My spotify app says that there has been a problem with the payment and i have to change my card info to fix it , now i got my payment on the 12/11/2017 so by now (30/11/17) the month should be payed ...
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- Spotify Star
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Payment Issues - My Account Has Been Billed Twice
Hi there, I am trying to get assistance on my account as it is being charged twice for the last two months. Any thoughts on how I can get some help? Thanks Kindly
- Hi there, I am trying to get assistance on my account as it is being charged twice for the last two months. Any thoughts on how I can get some help? Thanks Kindly
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Php9 for 3 months
I subscribed to their latest promo which is Php 9.00 for 3 mos last week but i received an email now from spotify that my subscription will be canceled if not paid something like that. I have enough load on my phone for the Php 9.00 but the payment d...
- I subscribed to their latest promo which is Php 9.00 for 3 mos last week but i received an email now from spotify that my subscription will be canceled if not paid something like that. I have enough ...
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- Spotify Star
- 421 Views
- 1 replies
- 0 likes
- 421 Views
- 1 replies
- 0 likes
Mu Spotify premium account is not working
Two days ago I tried to enter to my spotify account and is not longer on Premium. Today I received my bank statement and you deducted the monthy fee. Please help to get my premium account back!!
- Two days ago I tried to enter to my spotify account and is not longer on Premium. Today I received my bank statement and you deducted the monthy fee. Please help to get my premium account back!!
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- Spotify Star
- 351 Views
- 1 replies
- 0 likes
- 351 Views
- 1 replies
- 0 likes
Não consigo cadastrar meu cartão de credito
Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro.Já usei esses mesmos cartões em outras lojas e con...
- Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro...
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- Spotify Star
- 2279 Views
- 4 replies
- 0 likes
- 2279 Views
- 4 replies
- 0 likes
Atualização de informações de pagamento Premium
PlaPremiumCountry BrasilDeviceZenfone 3Operating SystemAndroid 7.0 My Question or Issue Meu Spotify Premium está perto de ser cancelado, por falta de pagamento, devido a eu ter cancelado meu cartão. Sempre que atualizo as informações para as do novo ...
- Pla Premium Country Brasil Device Zenfone 3 Operating System Android 7.0 My Question or Issue Meu Spotify Premium está perto de ser cancelado, por falta de pagamento, dev...
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- Spotify Star
- 367 Views
- 1 replies
- 0 likes
- 367 Views
- 1 replies
- 0 likes
Solved!! Cant access to my premium
PlanPremiumCountry finland DeviceSamsung Operating SystemAndroid My Question or Issue Hey,I cant access to my premium but spotify has already charged me for it. I tried to log out and back in, didn't work. What shoukd i do?
- PlanPremium Country finland Device Samsung Operating System Android My Question or Issue Hey, I cant access to my premium but spotify has already charged me for it...
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- Spotify Star
- 512 Views
- 5 replies
- 0 likes
- 512 Views
- 5 replies
- 0 likes
Solved!! I want to add a family member, but their single subscription just renewed
PlanPremium FamilyCountry USADeviceLaptopsOperating SystemWindows 10 My Question or Issue I'm switching from basic Premium to the family plan, but my partner's basic Premium just renewed, do we get a credit if he joins? Or do we just end up paying th...
- Plan Premium Family Country USA Device Laptops Operating System Windows 10 My Question or Issue I'm switching from basic Premium to the family plan, but my partner's basi...
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- Community Legend
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
[Subscription] Debit Card Payment Option
PlanPremiumCountry USADevice(iPhone)Operating System(iOS 10 My Question or Issue I'm trying to sign up for premium with my debit card but it's not working? its a visa card and it's activated so I don't know why
- Plan Premium Country USA Device (iPhone) Operating System (iOS 10 My Question or Issue I'm trying to sign up for premium with my debit card but it's not working? its a vi...
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- Spotify Star
- 334 Views
- 3 replies
- 0 likes
- 334 Views
- 3 replies
- 0 likes
Meu Premium não funciona
Fui cobrado duas vezes e mesmo assim não funciona meu Premium o que fazer?
- Fui cobrado duas vezes e mesmo assim não funciona meu Premium o que fazer?
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Cancelling $99 Year plan
What happens if I want to cancel the $99 year plan after the 14 day period to revert back to student premium plan. I had regular premium before I bought the $99 plan, realizing I was eligible for the student discount, so I switched.
- What happens if I want to cancel the $99 year plan after the 14 day period to revert back to student premium plan. I had regular premium before I bought the $99 plan, realizing I was eligible for the...
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- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Trouble with payment
Hi, I live and work in Colombia, but have a bank acct. in the U.S. My credit card is also from U.S. Why can I not pay with that credit card? It is the best and only read option I have to pay the monthy cost. Please advise, Gracias!
- Hi, I live and work in Colombia, but have a bank acct. in the U.S. My credit card is also from U.S. Why can I not pay with that credit card? It is the best and only read optio...
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Solved!! Family Membership issue
Good evening, I accidently payed for an individual membership while I was trying to renew my family membership. How can I refund my current membership so I can set up the family one once more? Thank you.
- Good evening, I accidently payed for an individual membership while I was trying to renew my family membership. How can I refund my current membership so I can set up the family one on...
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- Spotify Star
- 390 Views
- 3 replies
- 0 likes
- 390 Views
- 3 replies
- 0 likes
Superuser Contribution Cancel premium subscription not working
PlanPremiumCountry UK My Question or Issue I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option I get a message stating "Oops something went wrong, please try again" and the subscrip...
- Plan Premium Country UK My Question or Issue I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option ...
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- Roadie
- 369 Views
- 3 replies
- 0 likes
- 369 Views
- 3 replies
- 0 likes