Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 184085 Views
- 116 replies
- 12 likes
- 184085 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20881 Views
- 28 replies
- 4 likes
- 20881 Views
- 28 replies
- 4 likes
Solved!!Superuser Contribution Will my songs save if I create a new account
Hello,Someone is using my spotify account that I do not want and I don’t have access to an email address associated with your Spotify account, so I am unable to reset the password, and I need to create a new account. If I create a new account, will a...
- Hello, Someone is using my spotify account that I do not want and I don’t have access to an email address associated with your Spotify account, so I am unable to reset the password, a...
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- Spotify Legend
- 376 Views
- 2 replies
- 0 likes
- 376 Views
- 2 replies
- 0 likes
Superuser Contribution Auto enrolled into family plan at $14.99.
I have been paying for premium regular at $9.99 per month for months if not years. Today I received am email telling me to reserve a device I didn't know about. Something seemed wrong so I checked my bank and sure enough I had an auto payment of $14....
- I have been paying for premium regular at $9.99 per month for months if not years. Today I received am email telling me to reserve a device I didn't know about. Something seemed wrong ...
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- Spotify Legend
- 362 Views
- 2 replies
- 0 likes
- 362 Views
- 2 replies
- 0 likes
Superuser Contribution Unable to subscribe to premium, undefined message
Plan Free Country Sweden Device Oneplus 5t Operating System Android My Question or Issue When trying to re-subscribe to premium, entering my card information and referred to bankid authentication, choosing bankid on phone, it then gives me a message ...
- Plan Free Country Sweden Device Oneplus 5t Operating System Android My Question or Issue When trying to re-subscribe to premium, entering my card information and refe...
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- Spotify Legend
- 1456 Views
- 5 replies
- 0 likes
- 1456 Views
- 5 replies
- 0 likes
Superuser Contribution Nubank
Faço a assinatura do Nubank Rewards, e quando fui resgatar pontos para que a assinatura mensal do Spotify fosse apagada, os pontos foram usados, porém o valor da assinatura ainda consta na fatura. Como faço para que a cobrança seja excluída?
- Faço a assinatura do Nubank Rewards, e quando fui resgatar pontos para que a assinatura mensal do Spotify fosse apagada, os pontos foram usados, porém o valor da assinatura ainda consta na fatura.&nb...
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- Spotify Legend
- 998 Views
- 1 replies
- 0 likes
- 998 Views
- 1 replies
- 0 likes
are prepaid cards still accepted?
I currently have a card w/ $5.99 on it and I'm trying to pay for the 3 months .99 thing, but it's not accepting my card. I've checked multiple times and I know I have a sufficient amount, so I was wondering if prepaid cards were no longer accepted, o...
- I currently have a card w/ $5.99 on it and I'm trying to pay for the 3 months .99 thing, but it's not accepting my card. I've checked multiple times and I know I have a sufficient amount, so I was wo...
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- Spotify Star
- 398 Views
- 3 replies
- 0 likes
- 398 Views
- 3 replies
- 0 likes
Superuser Contribution Two payments in a month
PlanPremium for FamilyCountry ItalyDeviceAndroidOperating SystemAndroid Oreo My Question or IssueGood morning, I noticed that two payments were made in a month, I would like to ask why. I signed the plan on 18/10 and I paid again on 7/11.I would like...
- Plan Premium for Family Country Italy Device Android Operating System Android Oreo My Question or Issue Good morning, I noticed that two payments were made in a month, I would ...
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- Spotify Legend
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution Older Samsung SmartTV, Tells me I don't have premium?
I have an older Samsung Smart TV in my home gym (purchased somewhere around 2010-2012). I've been using it to stream Spotify Premium while I work out but now it keeps telling me that it requires a Premium account (I have a premium account and it's pa...
- I have an older Samsung Smart TV in my home gym (purchased somewhere around 2010-2012). I've been using it to stream Spotify Premium while I work out but now it keeps telling me that it requires a Pr...
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- Spotify Legend
- 351 Views
- 3 replies
- 0 likes
- 351 Views
- 3 replies
- 0 likes
Superuser Contribution I've been billed for Spotify Premium two times, but I still don't have it
Hey, so jumped at the chance for Spotify premium on the 19th and immediately paid the 99c. I was billed but the premium did not go through. I tried on a different account and again was billed. These show on my bank statement as follows: November 20, ...
- Hey, so jumped at the chance for Spotify premium on the 19th and immediately paid the 99c. I was billed but the premium did not go through. I tried on a different account and again was billed. These ...
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- Spotify Legend
- 1402 Views
- 3 replies
- 0 likes
- 1402 Views
- 3 replies
- 0 likes
Superuser Contribution Isn't Premium ad-free?
PlanPremiumCountry NorwayDeviceDesktop / webplayerOperating SystemWin10 My Question or IssueI'm paying for a service that's supposedly ad-free. Today I got a 30 second non-skipable commercial when trying to play the following playlist: https://open.s...
- Plan Premium Country Norway Device Desktop / webplayer Operating System Win10 My Question or Issue I'm paying for a service that's supposedly ad-free. Today I got a 30 second n...
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- Spotify Legend
- 776 Views
- 4 replies
- 0 likes
- 776 Views
- 4 replies
- 0 likes
Superuser Contribution Subscription problems.
PlanFree/PremiumCountry UK My Question or Issue I wish to cancel my "Premium" subscription but when I go into my account, it says I'm on "Free" and to subscribe to "Premium"...I'm being charged £9.99 a month, which can be verified by my credit card c...
- Plan Free/Premium Country UK My Question or Issue I wish to cancel my "Premium" subscription but when I go into my account, it says I'm on "Free" and to subscribe to "Premium"...I'm...
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- Spotify Legend
- 432 Views
- 3 replies
- 0 likes
- 432 Views
- 3 replies
- 0 likes
Superuser Contribution Subscription with Vodafone but still being charged
PlanPremium (through Vodafone)Country UKDeviceSamsung Galaxy S9 plusOperating SystemAndroid My Question or IssueHi,I have a premium sub through my Vodafone account but have noticed that I have been charged £9.99 every month by spotify since activatin...
- Plan Premium (through Vodafone) Country UK Device Samsung Galaxy S9 plus Operating System Android My Question or Issue Hi, I have a premium sub through my Vodafone account but...
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- Spotify Legend
- 1531 Views
- 9 replies
- 0 likes
- 1531 Views
- 9 replies
- 0 likes
Superuser Contribution I now have a different visa card. How do i update my payment method?
My Question or Issue I now have a different visa card. How do i update my payment method?
- My Question or Issue I now have a different visa card. How do i update my payment method?
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- Spotify Legend
- 378 Views
- 3 replies
- 0 likes
- 378 Views
- 3 replies
- 0 likes
PAYMENT PROBLEMS - Not able to update payment details
PlanPremiumCountry ItalyDevice,honor 9Operating SystemAndroid My Question or Issue I forgot to update my payment details with the new credit card. Now my account has changed automatically in free account and I cannot add or modify payment options bec...
- Plan Premium Country Italy Device, honor 9 Operating System Android My Question or Issue I forgot to update my payment details with the new credit card. Now my account ha...
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- Roadie
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Superuser Contribution Charged and status didn’t changed
I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free. i already tried to log out and log in
- I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free. i already tried to log out and log in
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- Spotify Legend
- 372 Views
- 3 replies
- 0 likes
- 372 Views
- 3 replies
- 0 likes
Premium Offline- can't use data for anything.
I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it sucks because I love using the radio when I'm out a...
- I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it ...
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- Spotify Star
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
20 AED/month when clicking but €9,99 when applying?
So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool)I then later try to convert the €9,99 to AEDand it says 41 AED not 19.99, so wth i...
- So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool) I then later try to convert t...
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- Spotify Star
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Still Free User after buying premuim
Hi, i subscriped premium for my account, paid via paypal and my account is still spotify free.The FAQ hints didn't help - hope you can.
- Hi, i subscriped premium for my account, paid via paypal and my account is still spotify free. The FAQ hints didn't help - hope you can.
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Spotify Content localisation issue
PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or Issue I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are in languages that I understand, and instead I'm getting podcasts in Dutch. I think this...
- Plan Premium Country Device iPhone 8 Operating System iOS 10 My Question or Issue I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are i...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Cancelled subscription but still charged even it says on account settings:free
My Question or IssueI cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do i do? How can i get refund?
- My Question or Issue I cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do ...
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- Roadie
- 338 Views
- 1 replies
- 1 likes
- 338 Views
- 1 replies
- 1 likes
Superuser Contribution Free Google Home Mini
PlanFamilyCountry U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied, but when i get to checkout, it still tries to charge me. When I contacted goo...
- Plan Family Country U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied,...
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- Casual Listener
- 2065 Views
- 12 replies
- 1 likes
- 2065 Views
- 12 replies
- 1 likes