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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184085 Views
  • 116 replies
  • 12 likes
  • 184085 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20881 Views
  • 28 replies
  • 4 likes
  • 20881 Views
  • 28 replies
  • 4 likes

Solved!!Superuser Contribution Will my songs save if I create a new account

Hello,Someone is using my spotify account that I do not want and I don’t have access to an email address associated with your Spotify account, so I am unable to reset the password, and I need to create a new account. If I create a new account, will a...

  • Newbie
  • Hello, Someone is using my spotify account that I do not want and I don’t have access to an email address associated with your Spotify account, so I am unable to reset the password, a...
  • Peter
  • Spotify Legend
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto enrolled into family plan at $14.99.

I have been paying for premium regular at $9.99 per month for months if not years. Today I received am email telling me to reserve a device I didn't know about. Something seemed wrong so I checked my bank and sure enough I had an auto payment of $14....

  • Newbie
  • I have been paying for premium regular at $9.99 per month for months if not years.    Today I received am email telling me to reserve a device I didn't know about. Something seemed wrong ...
  • Peter
  • Spotify Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to subscribe to premium, undefined message

Plan Free Country Sweden Device Oneplus 5t Operating System Android My Question or Issue When trying to re-subscribe to premium, entering my card information and referred to bankid authentication, choosing bankid on phone, it then gives me a message ...

  • Newbie
  • Plan Free Country Sweden Device Oneplus 5t Operating System Android   My Question or Issue  When trying to re-subscribe to premium, entering my card information and refe...
  • Peter
  • Spotify Legend
  • 1456 Views
  • 5 replies
  • 0 likes
  • 1456 Views
  • 5 replies
  • 0 likes

Superuser Contribution Nubank

Faço a assinatura do Nubank Rewards, e quando fui resgatar pontos para que a assinatura mensal do Spotify fosse apagada, os pontos foram usados, porém o valor da assinatura ainda consta na fatura. Como faço para que a cobrança seja excluída?

  • Newbie
  • Faço a assinatura do Nubank Rewards, e quando fui resgatar pontos para que a assinatura mensal do Spotify fosse apagada, os pontos foram usados, porém o valor da assinatura ainda consta na fatura.&nb...
  • Guido
  • Spotify Legend
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes

are prepaid cards still accepted?

I currently have a card w/ $5.99 on it and I'm trying to pay for the 3 months .99 thing, but it's not accepting my card. I've checked multiple times and I know I have a sufficient amount, so I was wondering if prepaid cards were no longer accepted, o...

  • Casual Listener
  • I currently have a card w/ $5.99 on it and I'm trying to pay for the 3 months .99 thing, but it's not accepting my card. I've checked multiple times and I know I have a sufficient amount, so I was wo...
  • Noah
  • Spotify Star
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two payments in a month

PlanPremium for FamilyCountry ItalyDeviceAndroidOperating SystemAndroid Oreo My Question or IssueGood morning, I noticed that two payments were made in a month, I would like to ask why. I signed the plan on 18/10 and I paid again on 7/11.I would like...

  • Newbie
  • Plan Premium for Family Country  Italy Device Android Operating System Android Oreo   My Question or Issue Good morning, I noticed that two payments were made in a month, I would ...
  • Peter
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Older Samsung SmartTV, Tells me I don't have premium?

I have an older Samsung Smart TV in my home gym (purchased somewhere around 2010-2012). I've been using it to stream Spotify Premium while I work out but now it keeps telling me that it requires a Premium account (I have a premium account and it's pa...

  • Casual Listener
  • I have an older Samsung Smart TV in my home gym (purchased somewhere around 2010-2012). I've been using it to stream Spotify Premium while I work out but now it keeps telling me that it requires a Pr...
  • Peter
  • Spotify Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Superuser Contribution I've been billed for Spotify Premium two times, but I still don't have it

Hey, so jumped at the chance for Spotify premium on the 19th and immediately paid the 99c. I was billed but the premium did not go through. I tried on a different account and again was billed. These show on my bank statement as follows: November 20, ...

  • Casual Listener
  • Hey, so jumped at the chance for Spotify premium on the 19th and immediately paid the 99c. I was billed but the premium did not go through. I tried on a different account and again was billed. These ...
  • Guido
  • Spotify Legend
  • 1402 Views
  • 3 replies
  • 0 likes
  • 1402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Isn't Premium ad-free?

PlanPremiumCountry NorwayDeviceDesktop / webplayerOperating SystemWin10 My Question or IssueI'm paying for a service that's supposedly ad-free. Today I got a 30 second non-skipable commercial when trying to play the following playlist: https://open.s...

  • Casual Listener
  • Plan Premium Country  Norway Device Desktop / webplayer Operating System Win10   My Question or Issue I'm paying for a service that's supposedly ad-free. Today I got a 30 second n...
  • Guido
  • Spotify Legend
  • 776 Views
  • 4 replies
  • 0 likes
  • 776 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscription problems.

PlanFree/PremiumCountry UK My Question or Issue I wish to cancel my "Premium" subscription but when I go into my account, it says I'm on "Free" and to subscribe to "Premium"...I'm being charged £9.99 a month, which can be verified by my credit card c...

  • Casual Listener
  • Plan Free/Premium Country UK   My Question or Issue  I wish to cancel my "Premium" subscription but when I go into my account, it says I'm on "Free" and to subscribe to "Premium"...I'm...
  • Guido
  • Spotify Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription with Vodafone but still being charged

PlanPremium (through Vodafone)Country UKDeviceSamsung Galaxy S9 plusOperating SystemAndroid My Question or IssueHi,I have a premium sub through my Vodafone account but have noticed that I have been charged £9.99 every month by spotify since activatin...

  • Regular
  • Plan Premium (through Vodafone) Country  UK Device Samsung Galaxy S9 plus Operating System Android   My Question or Issue Hi, I have a premium sub through my Vodafone account but...
  • Guido
  • Spotify Legend
  • 1531 Views
  • 9 replies
  • 0 likes
  • 1531 Views
  • 9 replies
  • 0 likes

PAYMENT PROBLEMS - Not able to update payment details

PlanPremiumCountry ItalyDevice,honor 9Operating SystemAndroid My Question or Issue I forgot to update my payment details with the new credit card. Now my account has changed automatically in free account and I cannot add or modify payment options bec...

  • Newbie
  • Plan Premium Country  Italy Device, honor 9 Operating System Android   My Question or Issue  I forgot to update my payment details with the new credit card. Now my account ha...
  • OneByBoo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged and status didn’t changed

I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free. i already tried to log out and log in

  • Newbie
  • I was charged on my credit card but didn’t received a receipt and my status hasn’t changed from free.   i already tried to log out and log in
  • Guido
  • Spotify Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Premium Offline- can't use data for anything.

I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it sucks because I love using the radio when I'm out a...

  • Newbie
  • I've always had Spotify premium and used to be able to listen to undownloaded songs and radio stations. But for a while now I haven't been able to listen to anything unless iveI downloaded it and it ...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

20 AED/month when clicking but €9,99 when applying?

So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool)I then later try to convert the €9,99 to AEDand it says 41 AED not 19.99, so wth i...

  • Newbie
  • So when I click the "Upgrade" button in the spotify app I get sent to my browser and I see "19.99 AED/month free trial for 3 months" and I think (Oh that's really cool) I then later try to convert t...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Still Free User after buying premuim

Hi, i subscriped premium for my account, paid via paypal and my account is still spotify free.The FAQ hints didn't help - hope you can.

  • Visitor
  • Hi,   i subscriped premium for my account, paid via paypal and my account is still spotify free. The FAQ hints didn't help - hope you can.
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spotify Content localisation issue

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or Issue I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are in languages that I understand, and instead I'm getting podcasts in Dutch. I think this...

  • Newbie
  • Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue  I reside in Netherlands, but I don't speak Dutch. I want to see the podcasts that are i...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Cancelled subscription but still charged even it says on account settings:free

My Question or IssueI cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do i do? How can i get refund?

  • Newbie
  •     My Question or Issue I cancelled my subscription for spotify, it says on my account that its free, so i cant listen my playlists or smth, but spotify still charged me £9,99. What do ...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 1 likes
  • 338 Views
  • 1 replies
  • 1 likes

Superuser Contribution Free Google Home Mini

PlanFamilyCountry U.S. My Question or Issue Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied, but when i get to checkout, it still tries to charge me. When I contacted goo...

  • Visitor
  • Plan Family Country  U.S.   My Question or Issue  Whenever I try to accept my free google home mini at the google store, it says the discount code has automatically been applied,...
  • mms83-us
  • Casual Listener
  • 2065 Views
  • 12 replies
  • 1 likes
  • 2065 Views
  • 12 replies
  • 1 likes