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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15385 Views
  • 27 replies
  • 3 likes
  • 15385 Views
  • 27 replies
  • 3 likes

Payed for Premium without Reverting to Student Premium

PlanStudent PremiumCountryUnited States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, instead of the normal 4.99 that student spotify pays. Is there a way to g...

  • Newbie
  • Plan Student Premium Country United States    I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, i...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I would like it if i can get My money back that Was taken from me today. it Was money that i needed

PlanFree/PremiumCountryDk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But when i tried to pay, i couldnt because you at spotify had taken Them

  • Newbie
  • Plan Free/Premium Country Dk   My Question or Issue  I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But ...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Premium Refund

I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up in my bank statements. I’ve been trying to get a res...

  • Newbie
  • I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up i...
  • Jose_M
  • Spotify Star
  • 269 Views
  • 1 replies
  • 1 likes
  • 269 Views
  • 1 replies
  • 1 likes

Tried everything and still can’t join premium

PlanFreeCountry usa Device(iPhone 7Operating Systemios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is odd since none of my cards are maxed or prohibiting payment. So i’m trying to change the payment and l...

  • Casual Listener
  •   Plan Free Country usa   Device (iPhone 7 Operating System ios 12     My Question or Issue  i got an email saying that the payment couldn’t go through, which is ...
  • Jose_M
  • Spotify Star
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Payment Failed"

I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me issues when I've been trying to renew my premium subsc...

  • Newbie
  • I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me iss...
  • Guido
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium overcharged

PlanPremiumCountry UKDeviceiphone6sOperating SystemiOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telling me to do so. Having just checked my account I can see this month i paid the full £9.99. How...

  • Newbie
  •   Plan Premium Country  UK Device iphone6s Operating System iOS 10   My Question or Issue  I have a premium student plan which i renewed when i recieved the email telli...
  • Guido
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Not Accepted

PlanStudent PremiumCountry USADeviceMacbook Air 2017Operating SystemiOS 10My Question or Issue I am trying to update my payment and Spotify says that my card is not based out of the United States when indeed it is. I hve contacted my bank and no char...

  • Newbie
  •   Plan Student Premium Country  USA Device Macbook Air 2017 Operating System iOS 10 My Question or Issue  I am trying to update my payment and Spotify says that my card is no...
  • Guido
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution No account, yet being charged

PlanFreeMy Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always the free subscription. In September 2017 I did the free three wee...

  • Newbie
  • Plan Free My Question or Issue   I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always t...
  • Guido
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with verify address in family premium

I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) spotify unable to verify my account

  • Newbie
  • I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) sp...
  • Guido
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Spotify overcharged me

I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will definately not renew my subscription. This is false...

  • Newbie
  • I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will ...
  • Guido
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu is saying start free trial when i am premum

Plan 9.99PremiumCountry usa DevicepcOperating SystemWindows 10 My Question or Issue hulu is saying start free trial when i am premum and i linked my spotify to my hulu

  • Visitor
  •   Plan 9.99 Premium Country usa   Device pc Operating System Windows 10   My Question or Issue  hulu is saying start free trial when i am premum and i linked my spotify...
  • Guido
  • Spotify Legend
  • 1534 Views
  • 1 replies
  • 0 likes
  • 1534 Views
  • 1 replies
  • 0 likes

Please Add Spotify Radio Function to Sonos

PlanFree/PremiumCountry MalaysiaDevice(Samsung Galaxy 9+)Operating System(Android Oreo) My Question or Issue I just downloaded spotify and i wanted to get spotify premium and whenever i press get premium it says free account and i don't find anything...

  • Newbie
  • Plan Free/Premium Country  Malaysia Device (Samsung Galaxy 9+) Operating System (Android Oreo)  My Question or Issue  I just downloaded spotify and i wanted to get spotif...
  • BlackPillow
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! where is my radio feature?... I'm a premium subscriber

PlanPremiumCountryCanada DeviceGoogle Pixel 2Operating Systemlatest android update My Questionthe radio feature has been removed from my web and mobile applications. from what I read on the web, this was only for Free users. I'm a premium subscriber,...

  • Casual Listener
  •   Plan Premium Country Canada  Device Google Pixel 2 Operating System latest android update  My Question the radio feature has been removed from my web and mobile application...
  • Shontogi
  • Newbie
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Spotify presale tickets for Disturbed

Hi, any idea how I can get a code for the Spotify presale for Disturbed 2019 tour, according to ticketmaster they are on sale from Wed 24 Oct 2018 @ 10:00. I have subscribed to the artist and updates and listen to them a lot!!Thanks!Kate

  • Casual Listener
  • Hi, any idea how I can get a code for the Spotify presale for Disturbed 2019 tour, according to ticketmaster they are on sale from Wed 24 Oct 2018 @ 10:00.  I have subscribed to the artist and u...
  • nbarros
  • Newbie
  • 1247 Views
  • 2 replies
  • 1 likes
  • 1247 Views
  • 2 replies
  • 1 likes

Cannot upgrade to Premium

PlanFreeCountry Costa RicaDeviceDell Laptop with Windows 10 and Samsung Galaxy J8 (Android)Operating SystemWindows 10 and Android 8.0 My Question or Issue I want to upgrade to Premium and I am getting an error indicating that something goes wrong and...

  • Newbie
  • Plan Free Country  Costa Rica Device Dell Laptop with Windows 10 and Samsung Galaxy J8 (Android) Operating System Windows 10 and Android 8.0   My Question or Issue  I want to...
  • Jose_M
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution tengo mi suscripcion premium paga y siempre aparece como free

PlanFree/PremiumCountry ArgentinaDeviceIphone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePago automaticamente por tarjeta todos los meses la suscripcion y cuando entro a Spotify lo hago como free user y me pide upgrad...

  • Newbie
  • Plan Free/Premium Country  Argentina Device Iphone   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Pago automaticamente por tarjeta to...
  • Daisy
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment doesn't work - requires to change the country

PlanPremiumCountry Austria My Question or IssueI have changed my credit card, from local Austrian one to the one from Transferwise, it works well with all other application, except spotify. As i try to update the payment method, i get message: "Your ...

  • Newbie
  •   Plan Premium Country  Austria   My Question or Issue I have changed my credit card, from local Austrian one to the one from Transferwise, it works well with all other applic...
  • EMDC
  • Newbie
  • 1325 Views
  • 4 replies
  • 2 likes
  • 1325 Views
  • 4 replies
  • 2 likes

Account

My son has a spotify account using my debit card to pay for it. How do I remove my debit card from the account? He can't seem to remember any of his login information. My Question or Issue

  • Casual Listener
  •   My son has a spotify account using my debit card to pay for it. How do I remove my debit card from the account? He can't seem to remember any of his login information.   My Question or...
  • Jose_M
  • Spotify Star
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Other family members downgraded although active on family plan

HiWe upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of premium. Please advise.

  • Newbie
  • Hi We upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of p...
  • Jose_M
  • Spotify Star
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Premium Subscription

Plan Free/Premium monthlyCountry Australia DeviceiPhone 8+ My Question or Issue I haven’t used Spotify since my free subscription ended quite a while back. Can u tell me what a Premium subscription offers & how much per month it costs. Thanks

  • Regular
  • Plan  Free/Premium monthly Country Australia    Device iPhone 8+   My Question or Issue  I haven’t used Spotify since my free subscription ended quite a while back. C...
  • Jose_M
  • Spotify Star
  • 510 Views
  • 9 replies
  • 1 likes
  • 510 Views
  • 9 replies
  • 1 likes