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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6127 Views
  • 23 replies
  • 2 likes
  • 6127 Views
  • 23 replies
  • 2 likes

Solved!! Can't pay for premium

PlanPremiumCountry NicaraguaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to do so spotify tells me that something went wrong.. I've been calling to the bank and th...

  • Casual Listener
  • Plan Premium Country  Nicaragua Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue  Trying to pay my premium family plan but every time I try to d...
  • A_Hansson
  • Casual Listener
  • 1730 Views
  • 5 replies
  • 0 likes
  • 1730 Views
  • 5 replies
  • 0 likes

My premium account is bugged

Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct.i've even waited my account becomes free again and did upgrade to prem...

  • Regular
  •     Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct...
  • Billy-J
  • Spotify Star
  • 1322 Views
  • 16 replies
  • 1 likes
  • 1322 Views
  • 16 replies
  • 1 likes

Subscribing Premium through SMART LOAD

I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."

  • Newbie
  • I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
  • Luke
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Lost all my music and premium!!

Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!

  • Newbie
  • Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
  • Luke
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Premium not working on new phone.

Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up as free version not premium. Many playlist I had sav...

  • Visitor
  • Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up a...
  • Luke
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Having issues finding my account

I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an account but says theres no subscription...anf wanti...

  • Newbie
  • I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an ...
  • Luke
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.

  • Visitor
  • Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method. 
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Failed

I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. There's 1 months free trial, right? And today, my 1 month free tr...

  • Newbie
  • I used globe as my payment option for the  spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. The...
  • Luke
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Foreign credit card

Hi, My family and I lives in portugal but don’t have local credit card or debit cards. How can we continue our family subscription using a foreign payment option, I have tried PayPal and other cards but with no luck. the bank system in Portugal is no...

  • Casual Listener
  • Hi,   My family and I lives in portugal but don’t have local credit card or debit cards. How can we continue our family subscription using a foreign payment option, I have tried PayPal and oth...
  • kshast
  • Casual Listener
  • 985 Views
  • 2 replies
  • 0 likes
  • Payment foreign overseas
  • 985 Views
  • 2 replies
  • 0 likes

Can’t upgrade my Hulu account because of Spotify

I already removed Hulu in my Student Premium+Hulu subscription because I don’t want ads in Hulu anymore. However, it’s not ldtting me upgrade my Hulu account because it’s saying that I’m still being billed with Spotify.

  • Newbie
  • I already removed Hulu in my Student Premium+Hulu subscription because I don’t want ads in Hulu anymore. However, it’s not ldtting me upgrade my Hulu account because it’s saying that I’m still being ...
  • Noah
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Times Spotify subscription.

Cancelled my Spotify subscription through the Times, try to start a new Spotify account / subscription but still says I am associated to the Times !The account will shut down at end of August due to last payment. Any ideas ?

  • Newbie
  • Cancelled my Spotify subscription through the Times, try to start a new Spotify account / subscription but still says I am associated to the Times ! The account will shut down at end of August due t...
  • JuanSebastian
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Giftcard

My Question or Issue Hola, compré una tarjeta de $100 para spotify Premium, introduje el código en mi computadora, pero no parece haber un cambio en el plan, sigo sin poder escuchar música sin Internet.

  • Visitor
  •   My Question or Issue  Hola, compré una tarjeta de $100 para spotify Premium, introduje el código en mi computadora, pero no parece haber un cambio en el plan, sigo sin poder escuchar mú...
  • JuanSebastian
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

spotify family

i subscribed spotify family and invited my 2 daughters. one has logged in regularly, the other one has received the invitation but when she try to log in she receives an error

  • Newbie
  • i subscribed spotify family and invited my 2 daughters. one has logged in regularly, the other one has received the invitation but when she try to log in she receives an error
  • Luke
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Username

I cannot remember my username for my premium account I also have a Facebook account. I need to obtain my username for my premium account how do I get it

  • Newbie
  • I cannot remember my username for my premium account I also have a Facebook account. I need to obtain my username for my premium account how do I get it
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

not working

So i purchased premium on my playstation and it works on it but it is not working on my phone any help

  • Visitor
  • So i purchased premium on my playstation and it works on it but it is not working on my phone any help  
  • Luke
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

[PHONE] just bought premium and it wont work

So I bought premium for 3 months for 99 cents and it never activated can I please have help :(((

  • Newbie
  • So I bought premium for 3 months for 99 cents and it never activated can I please have help :(((
  • Luke
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Gift problem

Dear support team, I've already activate a couple of days ago the gift number but now I've try again to access and I'm not able to see the account with the free minutes and the active gift. Please could you contact me directly as I can provide you al...

  • Newbie
  • Dear support team,   I've already activate a couple of days ago the gift number but now I've try again to access and I'm not able to see the account with the free minutes and the active gift. ...
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Change of country

Moving from Europe to USA. Following instructions and changing payments first. For both my US cards I get the message that they from a non spotify country and can not be used. Any advice?

  • Newbie
  • Moving from Europe to USA. Following instructions and changing payments first. For both my US cards I get the message that they from a non spotify country and can not be used. Any advice?
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Can't buy gift card?

For some reason it won't accept my payment method. Then as I try to use another, the **bleep**ing form expires and makes me re-enter all the information again TWICE. Do you not want my money?

  • Newbie
  • For some reason it won't accept my payment method. Then as I try to use another, the **bleep**ing form expires and makes me re-enter all the information again TWICE.   Do you not want my money?
  • Luke
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

won’t let me sign up for premium

i have tried two different cards to upgrade to premium and it keeps telling my that he payment has failed. both cards have money on them

  • Newbie
  • i have tried two different cards to upgrade to premium and it keeps telling my that he payment has failed. both cards have money on them
  • Luke
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes