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Mu Spotify premium account is not working

Mu Spotify premium account is not working

Two days ago I tried to enter to my spotify account and is not longer on Premium. Today I received my bank statement and you deducted the monthy fee. Please help to get my premium account back!!

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1 Reply

Hey @Silviaeluna02,

Apologies for the late reply, but maybe I can still help 🙂

 

You should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

Luke

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