Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
122203 Views
79 replies
10 likes

122203 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14564 Views
27 replies
2 likes

14564 Views
27 replies
2 likes

Superuser Contribution Payment is Failing When Renewing Student Discount

I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I know it is not an issue with either card. Not sure how to ...

collcochran10
Newbie
I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I kn...
2018-03-05 12:53:05 AM
2018-10-19 9:54:57 AM
Guido
Spotify Legend
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Superuser Contribution Money withdrawal

My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account.

Karenol
Newbie
My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account...
2018-03-06 1:37:46 AM
2018-10-19 9:50:28 AM
Guido
Spotify Legend
405 Views
1 replies
0 likes

405 Views
1 replies
0 likes

Superuser Contribution Pago de tarjeta nomina

Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento.2- Al poner mi numero de tarjeta bancaria no me permite acceder al pago, os...

AndreaG1
Newbie
Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento. 2- Al pone...
2018-03-06 6:14:27 AM
2018-10-19 9:34:21 AM
Guido
Spotify Legend
504 Views
1 replies
0 likes

504 Views
1 replies
0 likes

Solved!! Had to reset my password, now my Premium is gone!

Hi.I use a Samsung Galaxy Xcover 4 and reside in Norway.On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial period. The next day I logged off my account and could not reme...

EpicP
Casual Listener
Hi. I use a Samsung Galaxy Xcover 4 and reside in Norway. On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial ...
2018-10-18 11:50:43 AM
2018-10-19 9:19:17 AM
EpicP
Casual Listener
1006 Views
2 replies
0 likes

1006 Views
2 replies
0 likes

Superuser Contribution Problem with Familiar Premium invitation

Good Afternoon. My brother send me an invitation to join a Familiar Premium plan.After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familiar Plan".Does someone can help me??

thiagotcastro17
Newbie
Good Afternoon. My brother send me an invitation to join a Familiar Premium plan. After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familia...
2018-03-06 5:42:42 PM
2018-10-19 8:29:04 AM
Guido
Spotify Legend
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Superuser Contribution Plan familiar elimina usuarios

Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los saca ya que no podemos estar creando mes a mes correos

jonathantorregt
Newbie
Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los sac...
2018-03-07 4:27:10 AM
2018-10-19 8:24:08 AM
Guido
Spotify Legend
942 Views
1 replies
0 likes

942 Views
1 replies
0 likes

Superuser Contribution Me cobraron al inicio del periodo de prueba cuando deberia de ser al final

Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adquirir asi que por ende no la he utilizado en nada de...

Rodrigomendozac
Casual Listener
Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adqu...
2018-03-07 6:40:25 AM
2018-10-19 8:12:29 AM
Guido
Spotify Legend
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Superuser Contribution Accidentally Charged for Premium vs. Student Discount

PlanStudent PremiumCountry USDeviceAll of emOperating SystemSure My Question or Issue So today I was just a hair shy of my student subscription cost in my bank account which i quickly remedied. However, when I went to reapply my payment information i...

SirCollin
Newbie
Plan Student Premium Country US Device All of em Operating System Sure My Question or Issue So today I was just a hair shy of my student subscription cost in my bank acco...
2018-10-18 2:26:17 AM
2018-10-19 8:03:36 AM
Guido
Spotify Legend
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Superuser Contribution Subscription cancelled

hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?

Eaapb
Casual Listener
hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?
2018-10-10 11:25:03 PM
2018-10-19 7:56:29 AM
Guido
Spotify Legend
470 Views
3 replies
0 likes

470 Views
3 replies
0 likes

Superuser Contribution Tengo la suscripción al plan familiar, pero me cobraron este mes y no soy la titular de pago

PlanPlan FamiliarCountryMexicoDeviceMacBook Air 2017Operating SystemiOS 10 My Question or IssueTengo la suscripción al Plan Familiar, pero me hicieron el cargo individual, cuando solo tengo 1 cuenta de Spotify y no soy la titular de pago de mi cuenta...

anariaz
Newbie
Plan Plan Familiar Country Mexico Device MacBook Air 2017 Operating System iOS 10 My Question or Issue Tengo la suscripción al Plan Familiar, pero me hicieron el cargo individual, cu...
2018-10-17 9:30:50 PM
2018-10-19 7:50:58 AM
Guido
Spotify Legend
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

My country FrenchPolynesia is not on the Spotify plateform !

Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match ! My country is "French Polynesia". Is it possible to ad on Spotify plateform, please Thank you for your help...

Chanchan2
Casual Listener
Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match ! My country is "French Polynesia". Is it possible ...
2018-10-18 11:25:21 AM
2018-10-19 7:31:14 AM
Jose_M
Spotify Star
4136 Views
3 replies
0 likes

4136 Views
3 replies
0 likes

Gutscheinkarte kann nicht eingelöst werden

Moin zusammen, leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl. Bild). Ich habe es bereits mehrfach versucht. Was muss ich tun? Gruß und Dan...

PapaJoJo
Newbie
Moin zusammen, leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl...
2018-10-17 11:32:10 PM
2018-10-19 7:04:50 AM
Maxim
Spotify Star
7222 Views
1 replies
0 likes

7222 Views
1 replies
0 likes

Help me!

I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and foreign've done a lot of shopping, but you can hel...

Kopilman
Newbie
I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and...
2018-10-17 7:09:50 PM
2018-10-19 1:39:23 AM
Jose_M
Spotify Star
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

Spotify premium not working

PlanPremiumCountryUnited StatesDeviceLG V20 My Question or IssueI use Spotify premium and my bill isn't due until the 26th of this month. I opened the app just now and it's showing that I don't have premium anymore. I did the troubleshooting by loggi...

KikiKaliski
Newbie
Plan Premium Country United States Device LG V20 My Question or Issue I use Spotify premium and my bill isn't due until the 26th of this month. I opened the app just now and it's showi...
2018-10-18 6:02:25 PM
2018-10-19 1:09:02 AM
Jose_M
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

How I can get an invoice in PDF format?

PlanFamilyCountryLithuaniaDeviceIPhone 8, Samsung 9 Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue Hello everyone, is it able to get an invoice in PDF format? I see only a summery of payments, but our book-keeping company need ...

sashasosh
Newbie
Plan Family Country Lithuania Device IPhone 8, Samsung 9 Operating System iOS 10, Android Oreo, Windows 10 My Question or Issue Hello everyone, is it able...
2018-10-18 5:50:23 PM
2018-10-18 6:11:32 PM
Bethany_Dawn
Community Legend
1165 Views
1 replies
0 likes

1165 Views
1 replies
0 likes

Solved!! Spotify Unlimited - Still available to switch back?

Hey!Had a quick search for this but not found anything relevent... I am thinking of upgrading from Unlimited to Premium for a month or two, but would like to downgrade back to Unlimited afterwards, is that possible? 99% of the time I use Spotify on m...

flying_giraffe
Casual Listener
Hey! Had a quick search for this but not found anything relevent... I am thinking of upgrading from Unlimited to Premium for a month or two, but would like to downgrade back to Unlimited afterward...
2018-10-18 11:33:02 AM
2018-10-18 5:54:07 PM
flying_giraffe
Casual Listener
405 Views
2 replies
0 likes

405 Views
2 replies
0 likes

Payment Issues

Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de pagamento e agora voltei a ser Free. Tento de todo jeito pagar para voltar à co...

IuriVilasboas
Casual Listener
Estou tentando fazer o upgrade da minha conta, atualmente Free, para Premium. Eu era Premium por muito tempo, até que uns meses atrás o spotify não aceitou minha forma de paga...
2018-10-17 2:06:50 PM
2018-10-18 3:41:12 PM
Bittencourt
Spotify Star
252 Views
1 replies
0 likes
Payment
Premium

252 Views
1 replies
0 likes

double and irregular charge for premium family plan

i always get an error when i put my problem here so its included in the attachment also cant use comma or dot

SP00KlE
Casual Listener
i always get an error when i put my problem here so its included in the attachment also cant use comma or dot
2018-10-11 10:34:04 AM
2018-10-18 2:04:38 PM
Maxim
Spotify Star
422 Views
5 replies
0 likes

422 Views
5 replies
0 likes

Solved!! Payment not working

PlanFreeCountryRomaniaDeviceGoogle Pixel 2 XlOperating SystemAndroid 9My Question or IssueI paid for premium before, with the same card, and now when I try to pay (because I cancelled for a week maybe two) it says "Payment failed. Try again, or use a...

qex-it_47c66
Casual Listener
Plan Free Country Romania Device Google Pixel 2 Xl Operating System Android 9 My Question or Issue I paid for premium before, with the same card, and now when I try to pay (because I cancell...
2018-10-17 1:02:35 PM
2018-10-18 1:30:17 PM
qex-it_47c66
Casual Listener
379 Views
2 replies
0 likes

379 Views
2 replies
0 likes

60 day trial renege

PlanFree/PremiumCountry Device(16)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was offered a 60 day free trial, I needed to log in to get it, didnt know my password so I had to reset it, once reset bam no 60 day tria...

sscommy
Casual Listener
Plan Free/Premium Country Device (16) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was offered a 60 day free trial, I needed to l...
2018-10-17 12:41:57 PM
2018-10-18 12:38:57 PM
Billy-J
Spotify Star
260 Views
3 replies
0 likes

260 Views
3 replies
0 likes

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