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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131342 Views

69 replies

10 likes

Premium for Family
  • 131342 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

64674 Views

89 replies

4 likes

  • 64674 Views
  • 89 replies
  • 4 likes

Superuser Contribution 2 farklı kredi kartından ödeme alınıyor

spotify hesabım için 2 farklı kredi kartımdan ödeme alınıyor birisinin iptalini fazla ödemelerin geri iadesini talep ediyorum.

Newbie

spotify hesabım için 2 farklı kredi kartımdan ödeme alınıyor birisinin iptalini fazla ödemelerin geri iadesini talep ediyorum.

Peter

Spotify Legend

754 Views

2 replies

0 likes

  • 754 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot cancel premium via Spotify nor third party

PlanPremiumCountryCanada The issue I'm having is trying to cancel my Spotify premium subscription. Firstly trying to do it from the Spotify website does not work, which is complete BS (whether it is direct or through a phone plan). Rogers (my phone p...

Regular

Plan Premium Country Canada   The issue I'm having is trying to cancel my Spotify premium subscription. Firstly trying to do it from the Spotify website does not work, which is complete BS ...

Daisy

Spotify Legend

1345 Views

9 replies

0 likes

  • 1345 Views
  • 9 replies
  • 0 likes

Premium and Ads

Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reason, but is there a way I can get premium with all it...

Newbie

Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reaso...

Billy-J

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Valor de 10 reais cobrado

Foi cobrado na minha conta o valor de 10 reais que foi cobrado 2 vezes. Gostaria do reembolso.

Newbie

Foi cobrado na minha conta o valor de 10 reais que foi cobrado 2 vezes. Gostaria do reembolso.  

Bittencourt

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium: 24 Hours or till 24:00?

PremiumCountry IndonesiaDevice(OPPO F7)Operating System(Android Oreo) My Question or Issue Does 1-day Spotify Premium provides access for 24 Hours or only until 24:00? Thanks

Newbie

Premium Country  Indonesia Device (OPPO F7) Operating System (Android Oreo)   My Question or Issue  Does 1-day Spotify Premium provides access for 24 Hours or only until 24:00...

Maxim

Spotify Star

2719 Views

1 replies

1 likes

  • 2719 Views
  • 1 replies
  • 1 likes

Superuser Contribution i receive an email invite but keep getting cannot verify addess , i have entered the same address.

PlanPremium for familyCountry SingaporeDeviceIphone 7Operating System(iOS 10 My Question or Issue

Newbie

Plan Premium for family Country  Singapore Device Iphone 7 Operating System (iOS 10   My Question or Issue  

Peter

Spotify Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Taking my money but not giving the service

PlanPremiumCountry UkOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last two months my Spotify app says that my payment wasn't made and won't let me use the service but I checked my bank and the payments are defi...

Newbie

Plan Premium Country  Uk Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  For the last two months my Spotify app says that my payment wasn'...

Jose_M

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Being charged 9.9 when under student plan

Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refund?

Newbie

  Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refun...

Agustin6

Composer

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Premium cancel Failed

Hello,I wanna cancel my Premium Abonnemnet but always I try I brought back to the headsite.

Newbie

Hello, I wanna cancel my Premium Abonnemnet but always I try I brought back to the headsite.

Jose_M

Spotify Star

290 Views

1 replies

1 likes

  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't subscribe to premium

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so. My family plan with my friends in the UK was canceled but I would like to start my own over here. I tried to pay w...

Newbie

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so.   My family plan with my friends in the UK was canceled ...

Peter

Spotify Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Can Not Redeem free Home Mini. Spotify Email redirect me to Google Store.

PlanPremium Family PlanCountry US My Question or IssueI went to this link to claim my free google home mini https://www.spotify.com/us/family/I received an email from Spotify "Your Google Home Mini is now available" and clicked on "Get it Now" which ...

Casual Listener

Plan Premium Family Plan Country  US   My Question or Issue I went to this link to claim my free google home mini https://www.spotify.com/us/family/ I received an email from Spotify ...

Jose_M

Spotify Star

2594 Views

7 replies

1 likes

  • 2594 Views
  • 7 replies
  • 1 likes

Payment

I have received an email each months siad I have authorised a payment of $17.99 AUD to Spotify Finance Limited. I am wondering how can i cancel the payment or can I get a refund back as I havent authorised the payment.

Casual Listener

I have received an email each months siad I have authorised a payment of $17.99 AUD to Spotify Finance Limited. I am wondering how can i cancel the payment or can I get a refund back as I havent&nbsp...

Jose_M

Spotify Star

552 Views

3 replies

2 likes

  • 552 Views
  • 3 replies
  • 2 likes

I want to cancel my free subscription and then sign up again

PlanFreeCountry - UK Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi - I’ve recently just got a 12 month subscription for Spotify for a new contract taken out with a Vodafone. I previously had Spotify to...

Visitor

Plan Free Country - UK   Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hi - I’ve recently just got a 12 month subscri...

Jose_M

Spotify Star

318 Views

1 replies

1 likes

  • 318 Views
  • 1 replies
  • 1 likes

Account Hacking

My Question or Issue Hi allAll my family members have been downgraded to a bacic packfrom from premium and when i've taken a look I've got 5 new DAVE's in there - who is Dave. I've deleted him and resent the family invites. Not terrible impressed wit...

Casual Listener

      My Question or Issue  Hi all All my family members have been downgraded to a bacic packfrom from premium and when i've taken a look I've got 5 new DAVE's in there - who...

Jose_M

Spotify Star

344 Views

1 replies

1 likes

  • 344 Views
  • 1 replies
  • 1 likes

I’ve been paying for premium over a year my account says I don’t have premium.

I logged into my account today to claim my free Google home and my account is not “premium.” Yet, I was charged via PayPal this month. I’ve had premium for over a year now and when I go into my iPhone app the subscription says Premium. Why is my onli...

Newbie

I logged into my account today to claim my free Google home and my account is not “premium.” Yet, I was charged via PayPal this month. I’ve had premium for over a year now and when I go into my iPhon...

Jose_M

Spotify Star

315 Views

1 replies

1 likes

  • 315 Views
  • 1 replies
  • 1 likes

cambiar datos de pago en cuenta pero no soy administrador

hola! tengo un problema soy miembro de plan familiar spotify, mi ex pareja es la administradora del plan pero la tarjeta asociada a pago es mia, y no he logrado contactar con ella para que cambie los datos de pago. hay alguna opcion o solucion a esto...

Newbie

    hola! tengo un problema soy miembro de plan familiar spotify, mi ex pareja es la administradora del plan pero la tarjeta asociada a pago es mia, y no he logrado contactar con ella par...

Jose_M

Spotify Star

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!! family plan for 1 person

Hello,I have actually a premium account, which I use to hear mainly from my computer at home while I work. At home I have more computers/ smartphones connected to bluetooth loudspeakers in different rooms, and I would like to allow my guests to hear ...

Newbie

  Hello, I have actually a premium account, which I use to hear mainly from my computer at home while I work.  At home I have more computers/ smartphones connected to bluetooth loudspeake...

Jose_M

Spotify Star

486 Views

1 replies

1 likes

  • 486 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google Home Mini Offer

PlanPremium for FamilyCountryUSADeviceN/AOperating SystemN/A My Question or IssueWhen I saw the offer for a free Google Home Mini with a family plan, I thought I would reup my subscription. The purchase went through properly, but I'm having trouble r...

Newbie

  Plan Premium for Family Country USA Device N/A Operating System N/A   My Question or Issue When I saw the offer for a free Google Home Mini with a family plan, I thought I woul...

Peter

Spotify Legend

2418 Views

3 replies

0 likes

  • 2418 Views
  • 3 replies
  • 0 likes

My billing date changed when I changed my plan?

My plan was Premium, and I changed it to Family. Previously on Premium, my billing date was the 27th of each month. After changing it to Family, it has become the 17th of each month. Why did the billing date change? I am missing out on 10 days of my ...

Newbie

My plan was Premium, and I changed it to Family. Previously on Premium, my billing date was the 27th of each month. After changing it to Family, it has become the 17th of each month. Why did the bill...

Jose_M

Spotify Star

1253 Views

1 replies

1 likes

  • 1253 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify has cancelled my premium but still taking money

I used to have Spotify premium then when I brought my new iPhone and signed back in I said I only have the free version on my account. However Spotify have still taken payments of £9.99 for the last 3 months now despite me now being able to access pr...

Newbie

  I used to have Spotify premium then when I brought my new iPhone  and signed back in I said I only have the free version on my account. However Spotify have still taken payments of £9.99...

Peter

Spotify Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes