Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
109705 Views
70 replies
9 likes

109705 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13413 Views
26 replies
2 likes

13413 Views
26 replies
2 likes

how to upgrade to premium while in another country

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Baxter12
Casual Listener
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2018-10-08 9:53:28 PM
2018-10-08 10:42:13 PM
Loxer
Community Legend
261 Views
3 replies
0 likes

261 Views
3 replies
0 likes

Cannot Change Payment Method

Good morning from Portugal! Device(Huawei P10 Lite) I need some help with my continuation in Spotify Premium. So, I have my student discount, but my card expired, so I am trying to use my new VISA debit card, but it does not validate the payment, and...

DiogoFonseca
Newbie
Good morning from Portugal! Device (Huawei P10 Lite) I need some help with my continuation in Spotify Premium. So, I have my student discount, but my card expired, ...
2018-10-08 1:44:39 PM
2018-10-08 4:51:16 PM
Jose_M
Spotify Star
192 Views
1 replies
1 likes

192 Views
1 replies
1 likes

Subscription cancelled??

Hi there, I've been using Spotify Premium for years. As always I was listening music when a wild Ad appeared!I was shocked, I looked at myaccount, and it says that I'm using Spotify free and I was like...WHAT?I've check my Paypal, and I have paid las...

1128020388
Newbie
Hi there, I've been using Spotify Premium for years. As always I was listening music when a wild Ad appeared! I was shocked, I looked at myaccount, and it says that I'm using Spotify free a...
2018-10-08 3:03:13 PM
2018-10-08 4:45:40 PM
Jose_M
Spotify Star
239 Views
1 replies
1 likes

239 Views
1 replies
1 likes

Superuser Contribution Charged twice on different accounts

PlanFamily PremiumCountryTaiwanDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI've started the free trial a few months ago, and then I subscribed to family premium through another email address, but I forgot to cancel the original free tria...

vsun
Newbie
Plan Family Premium Country Taiwan Device iPhone 7 Operating System iOS 10 My Question or Issue I've started the free trial a few months ago, and then I subscribed ...
2018-10-08 3:45:23 PM
2018-10-08 3:54:42 PM
Daisy
Spotify Legend
155 Views
1 replies
0 likes

155 Views
1 replies
0 likes

Solved!!Superuser Contribution Premium

I paid, but I'm still not premium.Please help me

user-removed
Visitor
I paid, but I'm still not premium. Please help me
2017-06-23 4:20:51 PM
2018-10-08 3:51:59 PM
Daisy
Spotify Legend
277 Views
1 replies
0 likes

277 Views
1 replies
0 likes

Solved!!Superuser Contribution Not getting premium features

Hello,I renewed my premium account last night but I have tried everything and I am still not working offline. I don't have 2 accounts. I got the Spotify receipt through to say they had taken a payment but nothing is working. Please help

aigroeg
Newbie
Hello, I renewed my premium account last night but I have tried everything and I am still not working offline. I don't have 2 accounts. I got the Spotify receipt through to say they had taken a paym...
2017-06-22 9:28:41 AM
2018-10-08 2:38:13 PM
Daisy
Spotify Legend
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

Solved!! Subcription

PlanPremiumCountry MexicoDeviceSamsumg galaxy s6 Operating System(Android Oreo My Question or Issue I paid twice my subscription with 2 minutes of different, why? is the second time happen me

Emiliohr3
Casual Listener
Plan Premium Country Mexico Device Samsumg galaxy s6 Operating System (Android Oreo My Question or Issue I paid twice my subscription with 2 minutes of differe...
2018-10-08 8:43:38 AM
2018-10-08 2:36:27 PM
Emiliohr3
Casual Listener
345 Views
2 replies
0 likes

345 Views
2 replies
0 likes

Superuser Contribution Double one time payment?

I want to know if you can buy 2 months premium by buying 1 month one time payment twice, is that possible? Thanks in advance

Horizonv2
Newbie
I want to know if you can buy 2 months premium by buying 1 month one time payment twice, is that possible? Thanks in advance
2018-03-07 2:08:51 PM
2018-10-08 12:28:26 PM
Daisy
Spotify Legend
365 Views
1 replies
0 likes

365 Views
1 replies
0 likes

Solved!! Can't cancel subscription OR delete account

PlanPremiumCountryRomania/United States (account first created in the US) DeviceMacbook ProOperating SystemmacOS My Question or Issue I've been trying to cancel my subscription all day to no avail. When I visit the "Subscription" page at https://www....

popabogdanp
Casual Listener
Plan Premium Country Romania/United States (account first created in the US) Device Macbook Pro Operating System macOS My Question or Issue I've been trying to ca...
2018-10-08 10:50:36 AM
2018-10-08 12:22:04 PM
Loxer
Community Legend
595 Views
3 replies
0 likes

595 Views
3 replies
0 likes

Was using a student discount, it ended and now I can't renew?

My fiancee and I share an account, and he had signed us up for the discount with his college email. The plan ended and we were charged 9.99, so he didn't renew until he had a moment to renew with his college credentials. It's now saying he can't be v...

MoxyFox
Gig Goer
My fiancee and I share an account, and he had signed us up for the discount with his college email. The plan ended and we were charged 9.99, so he didn't renew until he had a moment to renew wit...
2018-10-07 6:14:22 PM
2018-10-08 7:16:38 AM
Maxim
Spotify Star
299 Views
1 replies
0 likes

299 Views
1 replies
0 likes

DO NOT ACCEPT MY VISA MACH PREPAID CARD

PlanPremiumCountrychile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt turns out that you do not accept my MACH prepaid card. Also if I have credit on my card

basgar1
Newbie
Plan Premium Country chile Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue It turns out that you do not accept my MACH prepaid card. Also if ...
2018-10-07 8:44:41 AM
2018-10-08 3:11:58 AM
Billy-J
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Subscription

My Question or Issue i’ve updated my credit card info, logged in and out even cancelled my subscription and resubscribed and it’s still denying my payment for premium. Dont kno what else to do, pls help!

Leeannem
Newbie
My Question or Issue i’ve updated my credit card info, logged in and out even cancelled my subscription and resubscribed and it’s still denying my payment for premium. Dont k...
2018-10-07 12:06:44 AM
2018-10-08 3:07:01 AM
Billy-J
Spotify Star
187 Views
1 replies
0 likes

187 Views
1 replies
0 likes

Changing subscription type

Hi guys, I've tried the free month of Premium and now Spotify has already debited me 9.99€ for the monthly subscription.I'd like to activate the student discount or to annull the subscription, will I be refund?

PACHIL
Newbie
Hi guys, I've tried the free month of Premium and now Spotify has already debited me 9.99€ for the monthly subscription. I'd like to activate the student discount or to annull the subscription,...
2018-10-07 9:55:45 PM
2018-10-07 12:08:48 AM
Jose_M
Spotify Star
229 Views
1 replies
1 likes

229 Views
1 replies
1 likes

Payment not going through

PlanPremiumCountry Philippines My Question or IssueI am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay expired. I tried to pay again but none of my cards won't go through. I am cu...

carmenb1999
Newbie
Plan Premium Country Philippines My Question or Issue I am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay e...
2018-10-07 4:47:22 AM
2018-10-07 9:06:54 PM
Jose_M
Spotify Star
351 Views
1 replies
1 likes
Payment broken

351 Views
1 replies
1 likes

Solved!! Upgraded family premium, still charged for Solo Premium also - multiple account?

PlanPremium/FamilyCountry UK/New ZealandDeviceNot needed My Question or Issue Hi guys!I recently cancelled spotify premium then this week took out the Family subscription option - I've still been charged for the Solo premium and think this may be bec...

Aimsybee
Regular
Plan Premium/Family Country UK/New Zealand Device Not needed My Question or Issue Hi guys! I recently cancelled spotify premium then this week took out the Family subscrip...
2018-10-05 9:11:10 PM
2018-10-07 11:46:36 AM
Jose_M
Spotify Star
613 Views
3 replies
1 likes

613 Views
3 replies
1 likes

Cancelled Premium Subscription

Hi, so I cancelled my premium subscription, right after I did the 1 cent test, it gave me a message that it would cancel on 27-09-2018, Well I didn't notice, but I used spotify the last few days, not knowing it should have stopped. When I checked my ...

DennisFTW
Casual Listener
Hi, so I cancelled my premium subscription, right after I did the 1 cent test, it gave me a message that it would cancel on 27-09-2018, Well I didn't notice, but I used spotify the last few days, not...
2018-10-01 8:37:05 PM
2018-10-07 4:23:56 AM
Keanu_C
Community Legend
405 Views
3 replies
0 likes

405 Views
3 replies
0 likes

Premium Cancellation

I have been charged for the premium account and they didn't even send an email about the features or the amount they gonna charge me. I want to cancel it.

InasAbdou
Newbie
I have been charged for the premium account and they didn't even send an email about the features or the amount they gonna charge me. I want to cancel it.
2018-03-06 2:37:51 PM
2018-10-06 12:31:47 AM
Billy-J
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Still waiting on Spotify to return $9.99 to my credit.

Greetings, I canceled my Spotify 3 months free subscription trial before October 1, 2018. But I haven't received my $9.99 back to my credit card. What happened?What seems to be the problem?Why the $9.99 hasn't returned to my credit card? Reply soon.

SpotifyClient
Music Fan
Greetings, I canceled my Spotify 3 months free subscription trial before October 1, 2018. But I haven't received my $9.99 back to my credit card. What happened? What seems t...
2018-10-06 7:21:50 PM
2018-10-06 12:23:18 AM
Billy-J
Spotify Star
281 Views
1 replies
0 likes

281 Views
1 replies
0 likes

CAN'T PAY PREMIUM WITH PayPal MONEY

PlanPremiumCountryus Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i select PayPal option, It redirects to PayPal checkout page and there is no option to pay with my PayPal money, It just shows to pay with li...

84vnx44gvdec9fq
Newbie
Plan Premium Country us Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When i select PayPal option, It redirects to PayPal c...
2018-10-06 9:56:00 PM
2018-10-06 11:38:30 PM
Loxer
Community Legend
549 Views
1 replies
0 likes

549 Views
1 replies
0 likes

HELP! CANT GET THROUGH ON CHAT & BEEN CHARGED TWICE

PlanPremiumCountry united statesDeviceiPhone XOperating SystemiOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new debt card. My payment for premium did not go through so when I went to use Spotify it d...

victoria_1133
Newbie
Plan Premium Country united states Device iPhone X Operating System iOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new d...
2018-10-06 7:57:30 PM
2018-10-06 11:29:17 PM
Loxer
Community Legend
486 Views
1 replies
0 likes

486 Views
1 replies
0 likes

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