Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74565 Views
- 49 replies
- 3 likes
- 74565 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9648 Views
- 23 replies
- 2 likes
- 9648 Views
- 23 replies
- 2 likes
Pagamento
Olá,Recentemente mudei meu plano pro universitário e utilizei ele normalmente (em torno de um mês). Porém fica agora aparecendo uma msg que meus dados dr pagamento estao desatualizados, sendo que eu ja inseri os dados do cartão no ato da troca. Tente...
- Olá, Recentemente mudei meu plano pro universitário e utilizei ele normalmente (em torno de um mês). Porém fica agora aparecendo uma msg que meus dados dr pagamento estao desatualizados, sendo que e...
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- Spotify Star
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Double charged on two different credit cards
My subscription payment is being charged monthly on two separate credit cards. I had changed my credit card earlier this year for payment but it looks like the old credit card on file has still been getting charged, so I have been paying double each ...
- My subscription payment is being charged monthly on two separate credit cards. I had changed my credit card earlier this year for payment but it looks like the old credit card on file has still...
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- Spotify Star
- 270 Views
- 1 replies
- 1 likes
- 270 Views
- 1 replies
- 1 likes
Been charged 2 times
Hi, I used to have an premium account, but Im part of family program right now and Im still been charged 2 times a month. How can I solve it?Thank you!
- Hi, I used to have an premium account, but Im part of family program right now and Im still been charged 2 times a month. How can I solve it? Thank you!
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Cobro doble
Tengo plan familiar y ayer me hicieron el cobro correspondiente del mes y resulta que hoy vuelve ha realizarme el cobro, y resulta que no tienen plataforma para realizar reclamos o levantar tickets, para que me realicen la devolucion.
- Tengo plan familiar y ayer me hicieron el cobro correspondiente del mes y resulta que hoy vuelve ha realizarme el cobro, y resulta que no tienen plataforma para realizar reclamos o levantar tickets, ...
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- Spotify Star
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
family package problems
I have just got the family packeage. Mine works fine but when i invite my wife and daugnter nothing happens afyer they accept the invite from me. Theu log in and its just the free Spotify with adverts.Please help
- I have just got the family packeage. Mine works fine but when i invite my wife and daugnter nothing happens afyer they accept the invite from me. Theu log in and its just the free Spotify with advert...
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Changing Over From Trial to Premium was linked with family account
PlanFreeCountry canada DeviceiPhone 8 My Question or Issue I had a premium account that was a family account when we signed up with Rogers, after two years they stoppped including it in out phone plan. And our accounts were changed to the free trial....
- Plan Free Country canada Device iPhone 8 My Question or Issue I had a premium account that was a family account when we signed up with Rogers, after two years they...
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- Community Legend
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
I can´t pay my subscription
I had to update my payment data, but it wont let me put any of my cards. I´ve tried different ones and it won´t take any, it only appears as error. I also tried paying with paypal, failed as well.
- I had to update my payment data, but it wont let me put any of my cards. I´ve tried different ones and it won´t take any, it only appears as error. I also tried paying with paypal, failed as we...
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Livia Alvernaz
Sou premium, mas o meu aplicativo no celular é como se eu não fosse. O pagamento foi feito pelo cartão de crédito, mas não consigo usufluir.
- Sou premium, mas o meu aplicativo no celular é como se eu não fosse. O pagamento foi feito pelo cartão de crédito, mas não consigo usufluir.
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Updating Payment Details
I originally setup my account in Ireland. Im now living in Australia, ive been here for two months and had no issues, this morning I got a notification to update my payment details. When I input my australian card info it tells me that spotify has no...
- I originally setup my account in Ireland. Im now living in Australia, ive been here for two months and had no issues, this morning I got a notification to update my payment details. When I inpu...
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Premium to student
Im a student and I was using regular premium and I just switched to premium for students. It's been about an hour since I've paid and it's still telling me I need to pay. What do I do
- Im a student and I was using regular premium and I just switched to premium for students. It's been about an hour since I've paid and it's still telling me I need to pay. What do I do
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Reclamo
Hola, quisiera saber el por qué me cobran $ 5.99 de Spotify Stockholm.Qusiera que me devuelvan mí dinero ya.
- Hola, quisiera saber el por qué me cobran $ 5.99 de Spotify <removed sensitive info> Stockholm. Qusiera que me devuelvan mí dinero ya. <removed sensitive info>
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- Spotify Star
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
Spotify Premium is constantly deleting my offline music
I only use Spotify on 3 devices, and I have less than 3,333 music. For countless times, Spotify keeps deleting my offline music and I have to manually redownload again. Everytime I redownload them, it takes another few hours to get them to offline. A...
- I only use Spotify on 3 devices, and I have less than 3,333 music. For countless times, Spotify keeps deleting my offline music and I have to manually redownload again. Everytime I redown...
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Gift Card
Hey, i Tried To pay for my spotify Premium Abo with a Gift Card and spotify says it was successful, But I didn't get an E-mail and now my premium abo don't work. What can I do?
- Hey, i Tried To pay for my spotify Premium Abo with a Gift Card and spotify says it was successful, But I didn't get an E-mail and now my premium abo don't work. What can I do?
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
My subscription has changed?
I had just got a new phone and was setting it up and tried logging into mine and my boyfriends shared premium account. Failed the password attempt so asked him to reset the password via a reset password email that was sent out, he reset it. I logged ...
- I had just got a new phone and was setting it up and tried logging into mine and my boyfriends shared premium account. Failed the password attempt so asked him to reset the password via a reset passw...
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- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Solved!! Payment gone unfair?
PlanPremium FamilyCountryThe Netherlands My Question or Issue Hiya. I had Premium, for personal use, but now, we, the family, have Premium Family. But just now still 9,99€ was taken from my bank account. On my invoice it says that I just have the Pre...
- Plan Premium Family Country The Netherlands My Question or Issue Hiya. I had Premium, for personal use, but now, we, the family, have Premium Family. ...
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- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Charged Twice in October & November, Already canceled service in September
I was charged twice for 2 months, I canceled service back in September. I work for Starbucks and supposed to get if free. How do I get a refund. Have this completely canceled.
- I was charged twice for 2 months, I canceled service back in September. I work for Starbucks and supposed to get if free. How do I get a refund. Have this completely canceled.
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Boleto para pagamento
Estou transferindo minha conta de Free para Premium, porém gerei, sem querer, dois boletos pra pagamento. O primeiro no valor de R$ 16,90 É o segundo no valor de R$ 49,00. Os dois saíram com a mesma data de vencimento porém pretendo pagar apenas um m...
- Estou transferindo minha conta de Free para Premium, porém gerei, sem querer, dois boletos pra pagamento. O primeiro no valor de R$ 16,90 É o segundo no valor de R$ 49,00. Os dois saíram com a mesma ...
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Paying for premium twice
So I have had the regular premium for 9.99 for about a year, and this month it ran out. On my Spotify it said - Renew payment moethod to continue premium or continue with different method. So i went on the website and signed up for the student accoun...
- So I have had the regular premium for 9.99 for about a year, and this month it ran out. On my Spotify it said - Renew payment moethod to continue premium or continue with different method. So i went ...
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Premium
So I am currently trialing the Spotify Premium for 30 days, but shen I went back into the app it still says the subscription I have is the free one and it won't let me download music???
- So I am currently trialing the Spotify Premium for 30 days, but shen I went back into the app it still says the subscription I have is the free one and it won't let me download music???
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- Spotify Star
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Premium
Hello! J'ai un soucis avec mon spotify premium ! J'ai toujours utilisé des cartes prépayées Spotify, et aujourd'hui, par flemme j'ai voulu faire mon abonnement sur l'appli. Hors, j'ai été débité et peux choisir mes titres mais mes changements de titr...
- Hello! J'ai un soucis avec mon spotify premium ! J'ai toujours utilisé des cartes prépayées Spotify, et aujourd'hui, par flemme j'ai voulu faire mon abonnement sur l'appli. Hors, j'ai été débi...
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes