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Change Country

Hi. I have Spotify Premium Family. In order to register my kids I need to have them living under my roof. I moved recently from Spain to Germany. Now I am trying to change in my profile my country to Germany. It does not let me do that. It asks me to introduce my new payment method in Germany. Upon introducing my Mastercard number it says that this service is not given in the country where I am (in Germany). So I cannot change my payment details, nor change the country in my settings. And with that I cannot register my kids. Can anyone help please? Thank you.


1 Reply

Hey @Pfmeyer,

Apologies for the late reply, but maybe I can still help 🙂

Please try clearing your browser's cache and cookies or use an incognito window.


In case you get the same results, you can cancel the current subscription, wait until the account goes back to Free, update the country, and then resubscribe.

When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.


Have a nice day!


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