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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70315 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134210 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72664 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255906 Views
156 replies
13 likes
For some reason I keep getting charged multiple times each month. Please help!!
For some reason I keep getting charged multiple times each month. Please help!!
Community Legend
289 Views
1 replies
0 likes
Dear Sirs,On 30/12 I paid 99 € (order ) to upgrade from monthly base to year base subscription.Today, I have been charged of 9,99 € () again.I kindly ask you a reimbursement of 9,99 €.I look forward to receivng you reply ASAPThanks in adfvenceLuca Te...
Dear Sirs, On 30/12 I paid 99 € (order <removed sensitive information>) to upgrade from monthly base to year base subscription. Today, I have been charged of 9,99 € (<removed sensitive inf...
Community Legend
245 Views
1 replies
0 likes
My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or robot working your company other than a really bad m...
My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or r...
Community Legend
334 Views
1 replies
0 likes
My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
Community Legend
259 Views
1 replies
0 likes
who do i contact if im haing trouble updating my credit card info in my account. It keeps saying its not able to update, but i also keep getting notifactions that if i dont pay in 2 days it will end my premium plan. Please help
who do i contact if im haing trouble updating my credit card info in my account. It keeps saying its not able to update, but i also keep getting notifactions that if i dont pay in 2 days it will...
Community Legend
358 Views
1 replies
0 likes
The 21st of december I suscribed premium with an offer of 3 months for $900COP and never appeared on my acount which has been updated to premium for only one month (for the first time).Since then a try to contact someone from spotify but it is f...g ...
The 21st of december I suscribed premium with an offer of 3 months for $900COP and never appeared on my acount which has been updated to premium for only one month (for the first time). Since then a...
Community Legend
521 Views
1 replies
0 likes
I'm currently trying to enter updated payment info and spotify is not accepting my card - The card is valid and I'd rather not cancel my account and re-sign up because we've got a lot of family accounts attached. Any suggestions?
I'm currently trying to enter updated payment info and spotify is not accepting my card - The card is valid and I'd rather not cancel my account and re-sign up because we've got a lot of family accou...
Community Legend
315 Views
1 replies
0 likes
My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
Community Legend
217 Views
1 replies
0 likes
I got billed for a monthly subscription and I currently am paid up for the whole year how do I get my $9.99 back?
I got billed for a monthly subscription and I currently am paid up for the whole year how do I get my $9.99 back?
Community Legend
232 Views
1 replies
0 likes
I already got premium for a year, yet i kept on getting notifications that i should update my premium subscription. How can i stop getting those pop-ups/notifications?
I already got premium for a year, yet i kept on getting notifications that i should update my premium subscription. How can i stop getting those pop-ups/notifications?
Community Legend
572 Views
1 replies
0 likes
Hello everyone, I have a question. I tried to obtain a Premium offer of Spotify here in Mexico for 9 pesos (3 months premium). I noticed that I still hadn't obtained Premium but got charged 3 times from my account. I attached some screenshots. Maybe ...
Hello everyone, I have a question. I tried to obtain a Premium offer of Spotify here in Mexico for 9 pesos (3 months premium). I noticed that I still hadn't obtained Premium but got charged ...
Community Legend
246 Views
1 replies
0 likes
Hello I find myself in a situation since a few months where i being charge twice for a premium account. Once through Spotify premium and once by vodafone and although i want to stay premium - vodafone have said i need to cancel the account with you??...
Hello I find myself in a situation since a few months where i being charge twice for a premium account. Once through Spotify premium and once by vodafone and although i want to stay pr...
Community Legend
264 Views
1 replies
0 likes
Hi there, my mum is being charged for no reason, (my account is free not me causing the payments) and it has been happening for a year, is there any way we could find out the account that the premium is on that she is paying for?
Hi there, my mum is being charged for no reason, (my account is free not me causing the payments) and it has been happening for a year, is there any way we could find out the account that the premium...
Community Legend
237 Views
1 replies
0 likes
PlanPremiumCountry ArgentinaDeviceXperia z1Operating SystemAndroid My Question or Issue Tenía plan Premium y me anoté en plan familiar, pero nunca se me dio de baja el individual por lo que me cobraban ambos. Hoy le dí de baja el individual pero se m...
Plan Premium Country Argentina Device Xperia z1 Operating System Android My Question or Issue Tenía plan Premium y me anoté en plan familiar, pero nunca se me...
Music Fan
314 Views
1 replies
0 likes
Can I get free offers for premium if I've already used up a trial? Specificlly a 60-day trial.
Can I get free offers for premium if I've already used up a trial? Specificlly a 60-day trial.
Spotify Star
540 Views
2 replies
0 likes
PlanPremiumCountry United StatesDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue For the past few months, (June and July) I have been charged $16.95 a month for my premium subscription. Every time before this however, I've only...
Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android Oreo My Question or Issue For the past few months, (June and July) I have been charged...
Music Fan
742 Views
1 replies
0 likes
im always being charged every 10th of the month, but for this month, i missed my payment because i have insufficient funds. im planning to add funds to my account on the 11th of next month. will i be charged twice? one for the month i missed and for ...
im always being charged every 10th of the month, but for this month, i missed my payment because i have insufficient funds. im planning to add funds to my account on the 11th of next month. will i be...
Spotify Star
1474 Views
3 replies
0 likes
PlanFree/PremiumCountry BelgiumDeviceOneplus 5Operating SystemAndroid My Question or Issue I'm wondering,If i cash in a gift card for, let's say 3 months after only ever using the free version of spotify, after those 3 months, will I just go back to ...
Plan Free/Premium Country Belgium Device Oneplus 5 Operating System Android My Question or Issue I'm wondering, If i cash in a gift card for, let's say 3 months ...
Spotify Star
238 Views
1 replies
0 likes
Hi thereSpotify took 99cents for 3months premium for my account.But still showing free member. No premium member.pls sort this out. My account is
Hi there Spotify took 99cents for 3months premium for my account. But still showing free member. No premium member. pls sort this out. My account is <removed sensitive informati...
Community Legend
284 Views
1 replies
0 likes
I bought Premium online with the email: and the username “” but every time i log in. It says to use Facebook and that doesn’t allow my premium. Can you fix this or ??
I bought Premium online with the email: <removed sensitive information> and the username “<removed sensitive information>” but every time i log in. It says to use Facebook and that doesn’...
Community Legend
307 Views
1 replies
0 likes
