Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74551 Views
- 49 replies
- 3 likes
- 74551 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9639 Views
- 23 replies
- 2 likes
- 9639 Views
- 23 replies
- 2 likes
Superuser Contribution ya me cobraron mi mensualidad y aun así dice que sigue sin pasar mi pago
Me cobraron el día que tenía que ser mi mensualidad y aun así me sigue mandando que no procede el pago que hago?
- Me cobraron el día que tenía que ser mi mensualidad y aun así me sigue mandando que no procede el pago que hago?
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- Roadie
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Superuser Contribution Out of nowhere my premium subscription was canceled.
Dear spotify, this night I received an e-mail from Sony telling that my subscription was canceled because of delayed payment. The point is, my account uses automatic payment, and it’s been like that for more than 2 years now. Also I said Sony because...
- Dear spotify, this night I received an e-mail from Sony telling that my subscription was canceled because of delayed payment. The point is, my account uses automatic payment, and it’s been like that ...
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- Roadie
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Superuser Contribution Never use spotify but charged me 9 dollors every month
I am a fido user who have never used spotify, however, I was charged 9 dollors every month since september 2017. I called fido and want to cancel the spotify and get my refund but they told me to connect with spotify to solve the problem. So I create...
- I am a fido user who have never used spotify, however, I was charged 9 dollors every month since september 2017. I called fido and want to cancel the spotify and get my refund but they told me ...
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- Roadie
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Superuser Contribution Problemi con gli account
Salve io sto pagando regolarmente da diverso tempo un'account spotify family.Il problema è che funzionano solo 2 account in modalità premium mentre gli altri nonostante ci siano 5 slot disppnibili funzionano come se fosse la prova iniziale.Quindi non...
- Salve io sto pagando regolarmente da diverso tempo un'account spotify family. Il problema è che funzionano solo 2 account in modalità premium mentre gli altri nonostante ci siano 5 slot disppnibili ...
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- Roadie
- 272 Views
- 2 replies
- 0 likes
- 272 Views
- 2 replies
- 0 likes
Superuser Contribution Using family premium with connected speakers
I have family premium with my wife and I as users. If I am out of town or at the gym I cannot listen to spotify if my wife is playing something on alexa or another of our home speakers. Is there is way to fix this?
- I have family premium with my wife and I as users. If I am out of town or at the gym I cannot listen to spotify if my wife is playing something on alexa or another of our home speakers. Is there is w...
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- Roadie
- 241 Views
- 2 replies
- 0 likes
- 241 Views
- 2 replies
- 0 likes
Superuser Contribution Upgrade to premium family while travelling
Hey guys, I just wanted to upgrade my spotify free to my family account. Unfortunately, I am travelling in Costa Rica and my account is set on it. Therefore, I can not change the country as it just appears when you are in the country. Means I can not...
- Hey guys, I just wanted to upgrade my spotify free to my family account. Unfortunately, I am travelling in Costa Rica and my account is set on it. Therefore, I can not change the country as it just a...
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- Roadie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
vodafone package
hello, I've activated my vodafone package that includes Spotify Premium. I have the text message confirming i have selected this and when I log into vodafone it says I already have this set up. However, spotify on my phone and on my laptop isn't reco...
- hello, I've activated my vodafone package that includes Spotify Premium. I have the text message confirming i have selected this and when I log into vodafone it says I already ha...
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Can't change my country to actualize my payments data
Hi, My old credit card does not work any more, as I've changed my country of residence. I'm trying to change my payments data from a mexican credit card to a spanisch one, but when I try to do this, i reveive a message saying that my payment credit c...
- Hi, My old credit card does not work any more, as I've changed my country of residence. I'm trying to change my payments data from a mexican credit card to a spanisch one, but when I t...
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- Newbie
- 185 Views
- 1 replies
- 1 likes
- 185 Views
- 1 replies
- 1 likes
Student Discount in US
I am currently a high school student, but I am enrolled in a university. I have my student id, university email, etc. I was wondering why I cannot participate in the student discount. Thanks.
- I am currently a high school student, but I am enrolled in a university. I have my student id, university email, etc. I was wondering why I cannot participate in the student discount. Thanks.
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- Regular
- 198 Views
- 2 replies
- 0 likes
- 198 Views
- 2 replies
- 0 likes
On student discount but got charged 11.99
I have been paying 5.99 for the past months but suddenly they charged me 11.99. Why? I re applied for student discount. But can I get a refund?
- I have been paying 5.99 for the past months but suddenly they charged me 11.99. Why? I re applied for student discount. But can I get a refund?
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- Regular
- 1012 Views
- 2 replies
- 0 likes
- 1012 Views
- 2 replies
- 0 likes
Can't subbscribe, bugs on the purchase page
Hello, I have been having this issue for several days now and it is getting really frustrating. My subsription stopped while being on a vacation and I want to get back to premium now. 1. When I try to enter my credit card information and I'm selectin...
- Hello, I have been having this issue for several days now and it is getting really frustrating. My subsription stopped while being on a vacation and I want to get back to premium now. ...
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Charged twice per month
Spotify keeps charging me 14.99 for an account I don’t hold with them..
- Spotify keeps charging me 14.99 for an account I don’t hold with them..
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Cant subscribe
Hi can anyone tell me how van I subscribe to premium?I have an iPhone 6 and I have space (mb) and my IOS is 11 something.If anyone can help my i’ll be very gratefulthanks in advance
- Hi can anyone tell me how van I subscribe to premium? I have an iPhone 6 and I have space (mb) and my IOS is 11 something. If anyone can help my i’ll be very grateful thanks in advance
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- Community Legend
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
I was charged twice for the premium account, and I haven’t been able to access to it.
I need a refund and to use my account, how can I do it? I have sent complaints but I don’t see my problem solved.
- I need a refund and to use my account, how can I do it? I have sent complaints but I don’t see my problem solved.
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- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Billed on 2 different credit cards
Apparently when I upgraded from premium to premium family it didn’t update all the accounts info. I got billed 14.99 on one cc at the end of april and just today i got billed 9.99 on another cc. I do not know which account is linked to the first cc. ...
- Apparently when I upgraded from premium to premium family it didn’t update all the accounts info. I got billed 14.99 on one cc at the end of april and just today i got billed 9.99 on another cc...
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- Spotify Star
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Student Account
Hi, I purchased Spotify premium student but realise I’m not eligible for it in Ireland. How can I get a refund?
- Hi, I purchased Spotify premium student but realise I’m not eligible for it in Ireland. How can I get a refund?
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Only 1 month premium.
So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost my premium. I feel robbed, like if im right I alread...
- So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost m...
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- Spotify Star
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Assinatura de casal
Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.
- Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.
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- Spotify Star
- 668 Views
- 1 replies
- 0 likes
- 668 Views
- 1 replies
- 0 likes
Unable to update my country
Hi,I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the country, but to update another payment method only.How can...
- Hi, I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the count...
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- Newbie
- 319 Views
- 4 replies
- 0 likes
- 319 Views
- 4 replies
- 0 likes
Will i get my playlists back ?
Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question is will i get my playlists back after i cancel my free ...
- Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question...
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- Casual Listener
- 193 Views
- 2 replies
- 0 likes
- 193 Views
- 2 replies
- 0 likes