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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67038 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132518 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67679 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250441 Views
154 replies
13 likes
Hi! I wanted to subscribe for a premium account but it seems that every payment option I tried won't work. it says enter payment details and 'Your Email' but after I click 'continue', nothing happens. I tried checking my email incase they emailed the...
Hi! I wanted to subscribe for a premium account but it seems that every payment option I tried won't work. it says enter payment details and 'Your Email' but after I click 'continue', nothing happens...
Community Legend
421 Views
1 replies
0 likes
I am paying thru cash but everytime I press continue to see my payment details, it does not show it and nothing is sent to my email either. My subscription has ended and I'm trying to pay since 2 days ago. It just says "Review and complete payment". ...
I am paying thru cash but everytime I press continue to see my payment details, it does not show it and nothing is sent to my email either. My subscription has ended and I'm trying to pay since 2 day...
Community Legend
307 Views
1 replies
0 likes
please help me to get fix my subscription. i already paid my fee for subscribing my account and i already got my redeem code but still it doesnt work. please help my because my subscription duration are running..(ps. i already put my redeem code but ...
please help me to get fix my subscription. i already paid my fee for subscribing my account and i already got my redeem code but still it doesnt work. please help my because my subscription duration ...
Community Legend
533 Views
1 replies
0 likes
Hello,as I was living in the US for a while, I used my American credit card to pay for my Premium. Recently I moved back to the Czech Republic and need to change my payment details in order to pay for Premium using my Czech card.When I try to change ...
Hello, as I was living in the US for a while, I used my American credit card to pay for my Premium. Recently I moved back to the Czech Republic and need to change my payment details in order to pa...
Community Legend
341 Views
1 replies
0 likes
Hi, When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?
Hi, When my family member opens and signs up my invite for premium account it says unable to join. We tried all the options but it doesnt work. Can some one fix this?
Community Legend
531 Views
1 replies
0 likes
Spotify asked me to renew my premium subscription, which i gladly did but after i had renewed it all my songs and friends were lost. Any ideas?
Spotify asked me to renew my premium subscription, which i gladly did but after i had renewed it all my songs and friends were lost. Any ideas?
Community Legend
580 Views
1 replies
0 likes
I just bought a new Alexa. Its saying that my spotify account will not stream to it? Now my spotify account, which I am a paying premium member for, says that I have to have premium in order to stream to Alexa? It is also now showing me as a free mem...
I just bought a new Alexa. Its saying that my spotify account will not stream to it? Now my spotify account, which I am a paying premium member for, says that I have to have premium in order to strea...
Community Legend
562 Views
1 replies
0 likes
Hi - I do not know if this place will be the right for support on this topic...but where else write? There is not any other place to send an email for help when everything is read an done - and still the same problem.. The thing is that I had to get ...
Hi - I do not know if this place will be the right for support on this topic...but where else write? There is not any other place to send an email for help when everything is read an done - and still...
Community Legend
460 Views
1 replies
1 likes
I just opened up a new account bc my old account had been switched from Premium to Free and wasn't getting fixed.I am suppose to have a week of free Spotify Premium and it was switched today to Free, again!HElLP! I want to to be able to listen to my ...
I just opened up a new account bc my old account had been switched from Premium to Free and wasn't getting fixed. I am suppose to have a week of free Spotify Premium and it was switched today to Fre...
Community Legend
549 Views
1 replies
0 likes
I was signing up for student Spotify, while it was reloading it charged me about 5 times which it should of only charged me once... now it took 25$ from my account.
I was signing up for student Spotify, while it was reloading it charged me about 5 times which it should of only charged me once... now it took 25$ from my account.
Community Legend
567 Views
1 replies
0 likes
Hi, I've just upgraded to premium and when i log on on my phone i can't ang get the message I can only log on abroad for 14 days which makes no senseany ideas? Matt
Hi, I've just upgraded to premium and when i log on on my phone i can't ang get the message I can only log on abroad for 14 days which makes no sense any ideas? Matt
Community Legend
369 Views
1 replies
0 likes
Hi. i am currently using spotify in switzerland but moving to the philippines. whenever i try to change from my swiss credit card to pay with my philippine bank card (maestro) it tells me that there is no spotify yet in the philippines. but I know it...
Hi. i am currently using spotify in switzerland but moving to the philippines. whenever i try to change from my swiss credit card to pay with my philippine bank card (maestro) it tells me that t...
Community Legend
387 Views
1 replies
0 likes
I want a refund. My account is FREE but I was still charged 9.99 last night. I will report it as fraud if I do not get a refund.
I want a refund. My account is FREE but I was still charged 9.99 last night. I will report it as fraud if I do not get a refund.
Community Legend
369 Views
1 replies
0 likes
As title, I can't pay for familyplan because I'm in trail.
As title, I can't pay for familyplan because I'm in trail.
Community Legend
501 Views
1 replies
0 likes
So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer service person to find out why they're taking out two pa...
So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer servi...
Community Legend
334 Views
1 replies
0 likes
Moved to the US from UK – can't pay with my US credit card without changing country to US. Can't change country without making the payment. Etc. FML (**bleep** my life)
Moved to the US from UK – can't pay with my US credit card without changing country to US. Can't change country without making the payment. Etc. FML (**bleep** my ...
Community Legend
394 Views
1 replies
0 likes
Hello, i´m from mexico. the charge of my suscription was denied the las 15 of january yesterday It was pay But i have twice charge payment, so my bank say it wasn´t they fault.Also my husband can´t use the acount we´re in a familiar plan but really I...
Hello, i´m from mexico. the charge of my suscription was denied the las 15 of january yesterday It was pay But i have twice charge payment, so my bank say it wasn´t they fault. Also my husband can´t...
Community Legend
430 Views
1 replies
0 likes
Hi! I currently encountered this yesterday. 1/19/18.I am still currently subscribed as a premium user since my expiration for the premium is on 1/27/18. Somehow when i opened my spotify it was logged out and then when i logged back in all my playlist...
Hi! I currently encountered this yesterday. 1/19/18. I am still currently subscribed as a premium user since my expiration for the premium is on 1/27/18. Somehow when i opened my spotify it was logg...
Community Legend
585 Views
1 replies
1 likes
I've downloaded a playlist but why won't it play offline?Anyone know why
I've downloaded a playlist but why won't it play offline? Anyone know why
Community Legend
421 Views
1 replies
0 likes
I am trying to change the payment method from one bank account to another (different back, but both with IDEAL). However, it keeps charging the first bank account! I tried switching to PayPal first and then back to Ideal for the new bank account but ...
I am trying to change the payment method from one bank account to another (different back, but both with IDEAL). However, it keeps charging the first bank account! I tried switching to PayPal first a...
Community Legend
493 Views
1 replies
0 likes
