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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Why can't I change my credicard details via mobile device?
I recently changed my credit card, and so I need to update my payment method. I know that this is supposed to be done on https://www.spotify.com/us/account/subscription/, where there is an "Update" button underneath "Payment method". But when I click...
I tried to update my credit card information in the following url, but it's not working.https://www.spotify.com/account/subscription/change-payment/ When i click the 'Update' button, it simply refreshes/redirects back to the same page. I tried in Fir...
Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modusI also received confirmation via email, I restarted the phone and relogged in Spotify, still nothing.What's happening?! Thanks a lot
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the day I have to pay and cancelling it?
I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update.when i do so, i enter my postal code, and it returns an error:"Enter a valid zip or postal c...
Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? Lg
I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can access my playlists and my music Thank you
Will the downloaded songs still be downloaded when your trial ends?
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...
After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.
Hi, why there isn't any family plan subsricption in Israel?
Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan I´m at this moment can I create a new plan with th...
Is there a number I can call to have questions answered about my payments?
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the acce...
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transaction and refund my premiums.
I have been charged for premuim on an acount you guys disabled due to some issues.