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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15620 Views
  • 27 replies
  • 3 likes
  • 15620 Views
  • 27 replies
  • 3 likes

Superuser Contribution Changement de pays/change country

Hi everyone, I started to use Spotify Premium in Canada. Now I'm in France and I would like to change the country in my account because I don't have a canadian bank account anymore. But I can't do it... I followed this help page https://support.spoti...

  • Newbie
  • Hi everyone,   I started to use Spotify Premium in Canada. Now I'm in France and I would like to change the country in my account because I don't have a canadian bank account anymore. But I ca...
  • 0_5j6-kv7w6pg
  • Newbie
  • 430 Views
  • 2 replies
  • 1 likes
  • 430 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cargo a tarjeta y no tengo membresia premium

Contrate spotify premium para universitarios y me realizaron el cobro, el dia se hoy me quitaron mi membresia, y no ha pasado mas de un mes.

  • Newbie
  • Contrate spotify premium para universitarios y me realizaron el cobro, el dia se hoy me quitaron mi membresia, y no ha pasado mas de un mes.
  • SergioDavid
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice a month in different dates

I just realised that spotify has charged me twice on my credit card (2 different dates in the same month). I already try to find if i may have another account but i didn't found it. Is there any solution to this? I already emailed spotify twice but i...

  • Newbie
  • I just realised that spotify has charged me twice on my credit card (2 different dates in the same month). I already try to find if i may have another account but i didn't found it. Is there any solu...
  • SergioDavid
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Premium advertised at 0.99$ for 3 months, but charged 9.99$ for one month

PlanFree/PremiumCountry Canada My Question or IssueI have had Spotify free for a while, and I wanted to upgrade to Premium for the summer with the 0.99$ for 3 months offer. However, now that I've completed the payment, I see in my account that I've b...

  • Regular
  • Plan Free/Premium Country  Canada     My Question or Issue I have had Spotify free for a while, and I wanted to upgrade to Premium for the summer with the 0.99$ for 3 months off...
  • Maxim
  • Spotify Star
  • 651 Views
  • 8 replies
  • 0 likes
  • 651 Views
  • 8 replies
  • 0 likes

Solved!! Primium is gone!!

I had suddenly to login in my account and it didn't work. So I tried with my e-mail address to reset my password. Finally it worked but my premium was gone. So I tried to reset my password on my account name and I don't get any emails to reset the pa...

  • Visitor
  • I had suddenly to login in my account and it didn't work. So I tried with my e-mail address to reset my password. Finally it worked but my premium was gone. So I tried to reset my password on my acco...
  • Luke
  • Spotify Star
  • 1193 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1193 Views
  • 3 replies
  • 0 likes

I’ve paid for premium but still says my account is free

I have set up my premium again, I have been emailed a receipt for my payment, yet my account still says free. I can’t download and listen to my music. I have deleted and reinstalled, logged out and signed back in. Nothing is working. Any suggestions?

  • Newbie
  •    I have set up my premium again, I have been emailed a receipt for my payment, yet my account still says free. I can’t download and listen to my music. I have deleted and reinstalled, lo...
  • Luke
  • Spotify Star
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

Spotify Premium

Hi, I have had Spotify Premium for a long time but now suddenly Spotify claims that I don't have Premium anymore. Are you able to fix this problem?

  • Newbie
  • Hi, I have had Spotify Premium for a long time but now suddenly Spotify claims that I don't have Premium anymore. Are you able to fix this problem?  
  • Luke
  • Spotify Star
  • 287 Views
  • 2 replies
  • 1 likes
  • 287 Views
  • 2 replies
  • 1 likes

Overcharged account 4 times with no response from spotify

PlanPremiumCountry AustraliaDeviceGalaxy Note My Question or IssueMy premium account has been over charged 4 times this year and I have no response to my emails to spotify about rectifying the issue. Does anybody have any ideas where to go but here? ...

  • Casual Listener
  •   Plan Premium Country  Australia Device Galaxy Note   My Question or Issue My premium account has been over charged 4 times this year and I have no response to my emails to s...
  • Luke
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify has charged me twice for three months

PlanPremiumCountry AustraliaDeviceSamsung Galaxy J5 PrimeOperating SystemDon't know My Question or IssueHello, I have just noticed that in the months of March, April and May, Spotify for some reason started charging me twice for my subscription each ...

  • Newbie
  • Plan Premium Country  Australia Device Samsung Galaxy J5 Prime Operating System Don't know   My Question or Issue Hello, I have just noticed that in the months of March, April and...
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I no longer have premium but I'm prevented from getting it again

PlanFree trying to get Premium via carrier billingCountryMalaysia DeviceNexus 6POperating System(Android Oreo.) My Question or IssueSo I was subscribed to premium then one day I checked and I was in basic again. When I tried resubsribing..this was my...

  • Newbie
  •   Plan Free trying to get Premium via carrier billing Country Malaysia  Device Nexus 6P Operating System (Android Oreo.)   My Question or Issue So I was subscribed to p...
  • Luke
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium + Hulu subscription, can't login to Hulu

PlanPremiumCountry DeviceiPhone 8/Mac ProOperating SystemiOS 10 My Question or IssueI've had the Spotify Premium + Hulu subscription for months now and I got logged out of both of my accounts. I can login to spotify with no problems and it says I sti...

  • Newbie
  •   Plan Premium Country   Device iPhone 8/Mac Pro Operating System iOS 10   My Question or Issue I've had the Spotify Premium + Hulu subscription for months now and I got log...
  • SergioDavid
  • Roadie
  • 3813 Views
  • 1 replies
  • 1 likes
  • 3813 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

  My Question or Issueemail de erro de verificação. 

  • Newbie
  •     My Question or Issue email de erro de verificação.  
  • SergioDavid
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de pago además de cobro no deseado

PlanPremiumCountryColombiaMy Question or IssueQuiero contratar el servicio de premium, pero no acepta mis datos, intenté probar en la versiónde estudiante y sí aceptó mis datos, pero me hicieron el cobro, y no quiero contratar ese servicio, sino el o...

  • Newbie
  • Plan Premium Country Colombia My Question or Issue Quiero contratar el servicio de premium, pero no acepta mis datos, intenté probar en la versiónde estudiante y sí aceptó mis datos, pero me hic...
  • SergioDavid
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99p Premium Subscription

I currently use the free version of Spotify but I saw that there is the 3 month 99p subscription option. I wanted to know that if i purchased the 99p subscription would I also have to pay for one month of the regular priced subscription to get the di...

  • Newbie
  •   I currently use the free version of Spotify but I saw that there is the 3 month 99p subscription option. I wanted to know that if i purchased the 99p subscription would I also have to pay for...
  • SergioDavid
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Spotify Family

Hi, I want to start using Spotify Premiun Family and i have a question. You gonna pay 11€ for all 6 accounts or you gonna pay 11€ for the first account and other price for the other 5?

  • Casual Listener
  • Hi, I want to start using Spotify Premiun Family and i have a question. You gonna pay 11€ for all 6 accounts or you gonna pay 11€ for the first account and other price for the other 5?
  • Maxim
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Superuser Contribution All Songs Are Not Available

PlanPremiumCountryUS Device(Samsung Galaxy S6 Plus)Operating System(Android / Windows 10) My Question or Issue No songs are available to play. Account is always active and current.

  • Newbie
  • Plan Premium Country US  Device (Samsung Galaxy S6 Plus) Operating System (Android / Windows 10)   My Question or Issue   No songs are available to play.  Account is al...
  • Chris
  • Spotify
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution NUS broken?

Recently has to change payment and when it asks to reaffirm my NUS number it says something went wrong and won't finalise the card update method. Is there a way to fix this. The NUS is definitely in date, it doesn't run out until 2019.

  • Newbie
  • Recently has to change payment and when it asks to reaffirm my NUS number it says something went wrong and won't finalise the card update method. Is there a way to fix this. The NUS is definitely in ...
  • rs12345
  • Newbie
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not letting me purchase spotify premium

PlanFree (trying to get premium)Country AustraliaDeviceHP Spectre 360Operating SystemWindows 10 My Question or Issue Hello Spotify, I was really interested in purchasing spotify premium but it just won't let meI have tried using different credit card...

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  • Newbie
  • Plan Free (trying to get premium) Country  Australia Device HP Spectre 360 Operating System Windows 10   My Question or Issue  Hello Spotify,   I was really interested...
  • Alfredo
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not letting me use Paypal to pay for premium

When I get to the upgrade page to get premium the only payment methods shown are my credit/debit card and paysafecard. I used to pay for spotify with paypal but where is the option to use paypal? I would rather use my paypal to pay for spotify.

  • Newbie
  • When I get to the upgrade page to get premium the only payment methods shown are my credit/debit card and paysafecard. I used to pay for spotify with paypal but where is the option to use paypal? I w...
  • Dechorr0
  • Newbie
  • 637 Views
  • 4 replies
  • 0 likes
  • 637 Views
  • 4 replies
  • 0 likes