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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149650 Views

69 replies

10 likes

Premium for Family
  • 149650 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95330 Views

89 replies

4 likes

  • 95330 Views
  • 89 replies
  • 4 likes

Payments still going out when they should have stopped..

I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR. I was living in Germany and used this card on my spotify (which is now on free account) and then my husbands account, for which we have changed the card for payment, an...

Newbie

I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR.    I was living in Germany and used this card on my spotify (which is now on free account) and then my hu...

Luke

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Spotify premium account

I received spotify premium account 4 times but it is still not activated.I did all the things you said but it was still not active.I want you to find a solution to the problem as soon as possible.

Newbie

 I received spotify premium account 4 times but it is still not activated. I did all the things you said but it was still not active. I want you to find a solution to the problem as soon as po...

Luke

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Changing spotify country and payment method

Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location first. What's going on???

Newbie

Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location fi...

Luke

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Still charged after I cancelled my subscription

On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my subscription?

Visitor

On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my ...

Luke

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Payment page blocked in Dubai

I received a subscription payment offer via email from Spotify regarding my current subscription. I wish to enjoy it now but the webpage was blocked from opening. I am currently based in dubai. I subscribed to Spotify months ago when I was still in S...

Newbie

I received a subscription payment offer via email from Spotify regarding my current subscription. I wish to enjoy it now but the webpage was blocked from opening.    I am currently based ...

Luke

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Premium Payment

The other day I purchased Spotify Premium for 12 months for $99. However, my account says I am still subscribed to Premium to be charged $9/99/month. When I cancel my Spotify premium subscription so I will not be charged every month since I have alre...

Newbie

The other day I purchased Spotify Premium for 12 months for $99.  However, my account says I am still subscribed to Premium to be charged $9/99/month.  When I cancel my Spotify premium subs...

Luke

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Premium

Hi There i have for the premium service on november I remember very well that i have paid on november 22 and last night which is the 19 of december found that i dont have premium anymore, im not sure if that was scam by spotify or just a mistake.than...

Newbie

Hi There i have for the premium service on november    I remember very well that i have paid on november 22 and last night which is the 19 of december found that i dont have premium anymo...

Luke

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

When will Spotify charge me?

My Spotify app told me yesterday that the premium payment failed. At the time I did not have enough money in my bank account for the payment to go through. However, today, I now have enough in my account. Will Spotify try to recharge that account, Or...

Newbie

My Spotify app told me yesterday that the premium payment failed. At the time I did not have enough money in my bank account for the payment to go through. However, today, I now have enough in my acc...

Billy-J

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Why doean't Premium work even though I payed?

I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!

Casual Listener

I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!  

Bittencourt

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

I just paid.

I just paid for my 6 months premium membership. But my account still continues as a free account. Help, please.

Newbie

I just paid for my 6 months premium membership. But my account still continues as a free account. Help, please.

Bittencourt

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Charging me

PlanFreeCountry USADevice(iPhone 7Operating SystemSpotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never heard back. I have contactedmy bank twice and nothing is being done. I h...

Newbie

Plan Free Country  USA Device (iPhone 7 Operating System Spotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never he...

Maxim

Spotify Star

275 Views

1 replies

1 likes

  • 275 Views
  • 1 replies
  • 1 likes

Account username and premium

PlanPremiumCountry AndorraDeviceXiaomi mi mix 2Operating System My Question or Issue Hello. I hace just cuanged my device. I instalo Spotify but when i Connect doesn t appear my playlist and neither as i was premium( and i really are). So i don t.kno...

Visitor

Plan Premium Country  Andorra Device Xiaomi mi mix 2 Operating System     My Question or Issue  Hello. I hace just cuanged my device. I instalo Spotify but when i Connec...

Billy-J

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Spotify still charge me after I have unsubcribed premium more than one month ago

I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this and issue a refund. Thank you

Casual Listener

 I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this an...

Billy-J

Spotify Star

755 Views

7 replies

0 likes

  • 755 Views
  • 7 replies
  • 0 likes

Solved!! Student Discount Ended

PlanStudent PremiumCountryUnited States My Question or IssueLooking at my statement, I saw that I paid the full price for premium instead of the student price. I didn't manage to reverify my account in time, but I am now re-verified as a student. Is ...

Casual Listener

Plan Student Premium Country United States  My Question or Issue Looking at my statement, I saw that I paid the full price for premium instead of the student price. I didn't manage to rev...

Keanu_C

Community Legend

638 Views

3 replies

1 likes

  • 638 Views
  • 3 replies
  • 1 likes

Subscription - Premium and Family

PlanPremiumCountryPoland DeviceiPhone SEOperating SystemiOS 11.4.1 My Question or IssueHi!I have a problem with double payment. I had a premium subscription on my account since November 2017 and paid 20zł (PLN) every month. In April 2018 I joined to ...

Newbie

Plan Premium Country Poland  Device iPhone SE Operating System iOS 11.4.1  My Question or Issue Hi! I have a problem with double payment. I had a premium subscription on my accoun...

Billy-J

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

CHANGE PAYMENT

I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account etc etc & go on a community board-this process has...

Casual Listener

I go to my account - it says ‘subscription’ but I cannot click on it-nothing happens. I need to change the credit card on file. This is ridiculous btw- such a hassle to have to create another account...

Billy-J

Spotify Star

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Please stop hosting Alex Jones

PlanPremium Many customers have been asking for comment about why you continue to host the Alex Jones podcast. If you do not withdraw support for him I will be forced to cancel my subscription. Please respond.

Casual Listener

  Plan Premium     Many customers have been asking for comment about why you continue to host the Alex Jones podcast.   If you do not withdraw support for him I will be for...

orionlover69

Music Fan

1769 Views

9 replies

14 likes

  • 1769 Views
  • 9 replies
  • 14 likes

Payment

PlanPremiumCountry GermanyDeviceiPhone 6Operating SystemiOS 11 or**bleep**; the last update My Question or IssueMy Spotify payment is usually taken out of my account on the 26th of each month (i have a seperate account for my Spotify payment); last m...

Casual Listener

Plan Premium Country  Germany Device iPhone 6 Operating System iOS 11 or**bleep**; the last update    My Question or Issue My Spotify payment is usually taken out of my accou...

Keanu_C

Community Legend

579 Views

4 replies

0 likes

  • 579 Views
  • 4 replies
  • 0 likes

Why am I getting double charged ?!

PlanPremium Country USADeviceiPhone 7Operating SystemiOS 11 My Question or Issue Why have I gotten charged twice !? You’ve already taken out $9.99! On 8/3 and now again on 8/6! What the heck guys !?

Newbie

Plan Premium  Country  USA Device iPhone 7 Operating System iOS 11     My Question or Issue  Why have I gotten charged twice !? You’ve already taken out $9.99! On ...

Billy-J

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Have premium but it wont play offline

I have premium but for some reason it wont load or show anything when i go offline (in the car cant play the downloaded stuff which is hardly anything) and is constantly redownloading my music but wont keep it downloaded?? really bad when im paying f...

Newbie

I have premium but for some reason it wont load or show anything when i go offline (in the car cant play the downloaded stuff which is hardly anything) and is constantly redownloading my music b...

Luke

Community Legend

312 Views

1 replies

1 likes

  • 312 Views
  • 1 replies
  • 1 likes