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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11256 Views
  • 24 replies
  • 2 likes
  • 11256 Views
  • 24 replies
  • 2 likes

Superuser Contribution Cannot get premium for 30 days

Hi, a week ago I tried clicking premium trial for 30 days but I got me to the paying procedure, It said I had to pay to get 3 months for 9,00kr. When I logged in with my phone It said that it'd give me 7 days to try it out, but I didn't acknowledge i...

  • Newbie
  • Hi, a week ago I tried clicking premium trial for 30 days but I got me to the paying procedure, It said I had to pay to get 3 months for 9,00kr. When I logged in with my phone It said that it'd give ...
  • Alfredo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cliente de escritorio de Windows 10 con el último update no contecta Facebook

El cliente de escritorio de mi Windows 10 no conecta a Facebook al pulsar el botón: "conectar a Facebook" no sucede nada. Gracias.

  • Newbie
  •   El cliente de escritorio de mi Windows 10 no conecta a Facebook al pulsar el botón: "conectar a Facebook" no sucede nada.   Gracias.
  • Alfredo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción premium

Hola , hoy adquirí la suscripción premium , pero no me funciona, me pide que debo estar conectada a internet.. y se supone que con esta sucrisuscri puedo escuchar sin necesidad de conexión a internet.. Me pueden ayudar porfa Gracias

  • Newbie
  • Hola , hoy adquirí la suscripción premium , pero no me funciona, me pide que debo estar conectada a internet.. y se supone que con esta sucrisuscri puedo escuchar sin necesidad de conexión a internet...
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOBLE COBRO MENSUAL EN TARJETA DE CRÉDITO

Es la 3er vez que me cobran doble en el mismo mes por el servicio premium individual. Quiero una respuesta antes de cancelar mi suscripción. No se con quien comunicarme.

  • Newbie
  •    Es la 3er vez que me cobran doble en el mismo mes por el servicio premium individual. Quiero una respuesta antes de cancelar mi suscripción. No se con quien comunicarme.
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium disappeared

My Question or IssueI wanted to switch my memory setting from the phone memory to an SD one. Once that was done, I had to sign into the app again because Spotify had restarted. I couldn't get in because it said that I was not online (??) so I deleted...

  • Newbie
  •   My Question or Issue I wanted to switch my memory setting from the phone memory to an SD one. Once that was done, I had to sign into the app again because Spotify had restarted. I couldn't g...
  • Alfredo
  • Roadie
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to add back "Whole House"

I accidently deleted this and want to add it back but can't figure it out. Help please! I have Echos, Sonos, phone and 2 laptops so the Whole House is super helpful! Justin

  • Newbie
  •   I accidently deleted this and want to add it back but can't figure it out. Help please!  I have Echos, Sonos, phone and 2 laptops so the Whole House is super helpful!   Justin
  • Alfredo
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Premium for Family account disappreared

PlanPremium for FamilyCountry AustraliaDeviceVariousOperating SystemVariousMy Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Groove if I remember correctly. Worked fine until this week. Opening spoti...

  • Newbie
  • Plan Premium for Family Country  Australia Device Various Operating System Various My Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Gr...
  • johannavm17
  • Newbie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled Subscription but was still Charged

I had Family Premium and Personal Premium before my cancellation. I had Family Premium in April but cancelled it because I had been charged twice, which is for Family and Personal. Cancelling Family was successful, and I wanted to cancel Personal too...

  • Casual Listener
  • I had Family Premium and Personal Premium before my cancellation. I had Family Premium in April but cancelled it because I had been charged twice, which is for Family and Personal. Cancelling Family ...
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Charged 2x

PlanFree/PremiumCountry United StatesDeviceGalaxy 7 edgeOperating System My Question or Issue So the last few days I have been trying to sign up for premium and it keeps saying my payment failed and to try again. Well I have tried numerous times and ...

  • Casual Listener
  • Plan Free/Premium Country  United States Device Galaxy 7 edge Operating System     My Question or Issue  So the last few days I have been trying to sign up for premium a...
  • i_ono-f78p6wu
  • Casual Listener
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

Your programmers suck. Payment not accepted.

PlanPremium 3 Months OfferCountryUSA DeviceLG, PS4 & Windows LaptopOperating SystemAndroid, PS4 and Windows 10My Question or IssueYour program sucks, first of all, you have an obvious problem with all these complaints but you can't get your heads out...

  • Regular
  • Plan Premium 3 Months Offer Country USA   Device LG, PS4 & Windows Laptop Operating System Android, PS4 and Windows 10 My Question or Issue Your program sucks, first of all, ...
  • Robert_W
  • Community Legend
  • 472 Views
  • 8 replies
  • 2 likes
  • 472 Views
  • 8 replies
  • 2 likes

Plano premium

Plano premiumEfetuei pagamento e não está vinculado a minha conta que utilizo. Quero reembolso ou atualizar pra minha conta.

  • Newbie
  • Plano premium Efetuei pagamento e não está vinculado a minha conta que utilizo. Quero reembolso ou atualizar pra minha conta.
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Trial for family members

PlanTrialCountry USA My Question or IssueSince there is no family plan trial available I'd like to sign up myself and each of my family members individually on the three month trial. However when I went to sign up the second member I was denied; perh...

  • Newbie
  • Plan Trial Country  USA     My Question or Issue Since there is no family plan trial available I'd like to sign up myself and each of my family members individually on the three...
  • Bethany_Dawn
  • Community Legend
  • 1071 Views
  • 1 replies
  • 0 likes
  • 1071 Views
  • 1 replies
  • 0 likes

Free month

Hello I bought premium a month with a paysafecard. When i bought premium i was told to get one month free but i didnt get it ? Can someone tell me why i didnt get that free month?PlanFree/PremiumCountry BelgiumDeviceSamsung Galaxy 8

  • Casual Listener
  • Hello   I bought premium a month with a paysafecard. When i bought premium i was told to get one month free but i didnt get it ? Can someone tell me why i didnt get that free month? Plan Fre...
  • Jonathan69
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Permium kann nicht abgeschlossen werden

Ich habe folgendes Problem, ich hatte schon einen Permium Account habe diesen gekündigt und möchte ihn jetzt aber wieder abschließen.Ich bin also auf die Website und wollte ein Upgrade aber bei jeder Zahlungsmethode die mir angeboten wird, bekomme ic...

  • Newbie
  • Ich habe folgendes Problem, ich hatte schon einen Permium Account habe diesen gekündigt und möchte ihn jetzt aber wieder abschließen. Ich bin also auf die Website und wollte ein Upgrade aber bei jed...
  • Maxim
  • Spotify Star
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
  • 1 likes

"Something wrong, try again later."

I somehow ACCIDENTALLY cancelled my Spotify Premium, and when I went to turn it back on, it ONLY offers me the intro offer of 99 cents for 3 months (which, I already did that months ago), and everytime I put in my card #, it says "Something went wron...

  • Casual Listener
  •     I somehow ACCIDENTALLY cancelled my Spotify Premium, and when I went to turn it back on, it ONLY offers me the intro offer of 99 cents for 3 months (which, I already did that mon...
  • l9-h_jqteu38
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Solved!! Premium

PlanPremium (students)Country GreeceDeviceSamsung galaxy s6Operating SystemAndroid Nougat My Question or Issue:I am subscribed to the Students Premium . Altough I saw the 0.99e discount that you have , for 3 monts . So my question is , can i stop my ...

  • Casual Listener
  • Plan Premium (students) Country  Greece Device Samsung galaxy s6 Operating System Android Nougat   My Question or Issue: I am subscribed to the Students Premium . Altough I saw th...
  • Noah
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

3 months premium for €0,99 !?

Hi, I just see the "3 months Premium for €0,99" add but when I click on Upgrade I get "3 months Premium for €9,00 and after that Premium for €9,99". How can I activate the 3 months for €0,99? Thanks!

  • Casual Listener
  •   Hi,   I just see the "3 months Premium for €0,99" add but when I click on Upgrade I get "3 months Premium for €9,00 and after that Premium for €9,99". How can I activate the 3 months f...
  • Maxim
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

renewed to Family when I didn't

I did the 3 months for 9.99 and then cancelled straight after so that I had premium for 3 months, then it was die to revert to free after this. Today I get an email telling me intended to family and that next month I'll get charged 14.99. I did NOT d...

  • Newbie
  • I did the 3 months for 9.99 and then cancelled straight after so that I had premium for 3 months, then it was die to revert to free after this.   Today I get an email telling me intended to fa...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Payment issue

PlanFreeCountry The NetherlandsDeviceIphone 7Operating SystemIOS I saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotify account after the payment, it said that my account has a status of, Free. I even have...

  • Newbie
  •   Plan Free Country  The Netherlands Device Iphone 7 Operating System IOS   I saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotif...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes