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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19650 Views
  • 27 replies
  • 4 likes
  • 19650 Views
  • 27 replies
  • 4 likes

Superuser Contribution Quebec, cannot update payment options

PlanPremiumCountry Canada (Quebec province) My Question or Issue I have been a premium subscriber for many years now without any issues. I now need to update my payment information for new ones, but when attempting to submit my new information there ...

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  • Casual Listener
  • Plan Premium Country  Canada (Quebec province)   My Question or Issue  I have been a premium subscriber for many years now without any issues. I now need to update my payment inf...
  • Alfredo
  • Roadie
  • 1249 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium
    Quebec
  • 1249 Views
  • 3 replies
  • 0 likes

student premium subscription

Plan: Spotify Premium, StudentPremiumCountry: USA Device: iPhone 8 and MacBook AirOperating System: iOS 10 My Question or Issue:I got a notification today saying my subscription with spotify student premium is ending tomorrow. I followed the link giv...

  • Newbie
  • Plan: Spotify Premium, Student Premium Country: USA   Device: iPhone 8 and MacBook Air Operating System: iOS 10   My Question or Issue: I got a notification today saying my sub...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Cobrança elevada

Olá pessoal!!!Estou com um problema que não estou entendendo. Gostaria de saber o porquê da cobrança elevado da spotify desse mês, a fatura ainda não fechou. Gostaria de explicações sendo que foram debitados os valores do mês 06 e 07 e tem mais uma c...

  • Casual Listener
  • Olá pessoal!!! Estou com um problema que não estou entendendo. Gostaria de saber o porquê da cobrança elevado da spotify desse mês, a fatura ainda não fechou. Gostaria de explicações sendo que foram...
  • Bittencourt
  • Spotify Star
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscribed to the £0.99 3-month summer deal only to pay £9.99.

I paid £9.99 for two consecutive months now while I applied to the £0.99 offer. I am also a student but I registered with my personal account since I have been changing universities over the past 2 years and because I already had an account with my c...

  • Newbie
  • I paid £9.99 for two consecutive months now while I applied to the £0.99 offer. I am also a student but I registered with my personal account since I have been changing universities over the past 2 y...
  • SergioDavid
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Student but charged £9.99?

Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quickly.

  • Newbie
  •   Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quick...
  • Luke
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

PS plus & Spotify Premium discount

Hi, I am a Spotify Family user and PS plus for a while. Is there a way to connect both account and obtain 10% discount, or is it only for new subscriptions? Thank you

  • Newbie
  • Hi,   I am a Spotify Family user and PS plus for a while. Is there a way to connect both account and obtain 10% discount, or is it only for new subscriptions?   Thank you 
  • Noah
  • Spotify Star
  • 5719 Views
  • 1 replies
  • 0 likes
  • 5719 Views
  • 1 replies
  • 0 likes

I cant send a invite to the family plan

Country : BrazilPlan : Family/Premium My Question or Issue Im trying to send an invitation to add a person (to the Family Premium plan ) but isnt working. The person lives in my adress. The Family/Premium was going well ( for 2 moths since we changed...

  • Casual Listener
  • Country : Brazil Plan : Family/Premium    My Question or Issue  Im trying to send an invitation to add a person (to the Family Premium plan ) but isnt working. The person lives in ...
  • Bittencourt
  • Spotify Star
  • 829 Views
  • 3 replies
  • 0 likes
  • 829 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plano Premium não ativa

PlanPremiumCountryBrasil DeviceSony Xperia Z2, Notebook Acer Aspire E5Operating SystemAndroid, Windows 10 My Question or IssueBom dia, já fazem 7 dias úteis que paguei o boleto para ativar o plano premium, 6 dias que recebi o email confirmando o paga...

  • Newbie
  • Plan Premium Country Brasil   Device Sony Xperia Z2, Notebook Acer Aspire E5 Operating System Android, Windows 10   My Question or Issue Bom dia, já fazem 7 dias úteis que paguei...
  • Bittencourt
  • Spotify Star
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Superuser Contribution mensagem de falha no pagamento

bom dia, estou recebendo um e-mail com a informação de que meu pagamento não foi executado, porém ele foi cobrado na fatura. já troquei o cartãoe continuo recebendo a mesma msg. gostaria de saber o que esta acontecendo.

  • Newbie
  • bom dia, estou recebendo um e-mail com a informação de que meu pagamento não foi executado, porém ele foi cobrado na fatura. já troquei o cartãoe continuo recebendo a mesma msg. gostaria de saber o q...
  • Bittencourt
  • Spotify Star
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Não consigo efetuar pagamento

Boa tarde!Tenho uma conta Premiuim no Spotify há alguns anos, plano familiar.Mas este mês, eles estão ausando problemas nas verificações do pagamento da minha conta. Já tentei com dois cartões diferente, ambos com limite para passar o valor cobrado, ...

  • Newbie
  • Boa tarde! Tenho uma conta Premiuim no Spotify há alguns anos, plano familiar. Mas este mês, eles estão ausando problemas nas verificações do pagamento da minha conta. Já tentei com dois cartões di...
  • Bittencourt
  • Spotify Star
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Hulu activation

Planpremium student + HuluCountry U.SDeviceLaptop ( Dell pavilion)Operating SystemWindows 10 My Question or Issue I have Spotify premium for students and would like to activate my Hulu account with it, but I have not been given the option to merge th...

  • Newbie
  •   Plan premium student + Hulu Country  U.S Device Laptop ( Dell pavilion) Operating System Windows 10   My Question or Issue  I have Spotify premium for students a...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Being Charged for a Ghost Account

PlanFree/PremiumCountry USADeviceMac MiniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue At my job we have canceled a spotify account, but are still being charged for a renewal fee ($9.99) and another charge of $15.89, bo...

  • Newbie
  • Plan Free/Premium Country  USA Device Mac Mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  At my job we have canceled a spotify acco...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

My premium Spotify disapeared

I signed up for Spotify premium family on July 8th. Suddenly today, it's saying I'm on a free trial. What happened?

  • Regular
  •  I signed up for Spotify premium family on July 8th. Suddenly today, it's saying I'm on a free trial. What happened?    
  • Billy-J
  • Spotify Star
  • 651 Views
  • 9 replies
  • 0 likes
  • 651 Views
  • 9 replies
  • 0 likes

Superuser Contribution Suscripción premium estandar a plan familiar premium.

Resulta que llevo 2 años usando el plan familiar premium, hace un mes deje de pagarlo y al día de hoy decidí volverlo a adquirir, en el momento de la compra, por error, termine adquiriendo fue el paquete individual premium estandar. Mi pregunta es, ¿...

  • Newbie
  • Resulta que llevo 2 años usando el plan familiar premium, hace un mes deje de pagarlo y al día de hoy decidí volverlo a adquirir, en el momento de la compra, por error, termine adquiriendo fue el paq...
  • FabianS_Bogota
  • Roadie
  • 550 Views
  • 1 replies
  • 0 likes
  • Cambiar Suscrpción
    Error al comprar
    Plan Familiar Premium
    Plan Premium Estándar
  • 550 Views
  • 1 replies
  • 0 likes

Can I link my account to a current Hulu account for the $12.99 deal?

Hello, I currently am paying $9.99 for Spotify Premium and $7.99 for Hulu. I noticed the Hulu addon on Spotify for $12.99 for both which would save me some money. Is there a way to just link my current Hulu account for the deal or do I need to go thr...

  • Newbie
  • Hello,   I currently am paying $9.99 for Spotify Premium and $7.99 for Hulu.  I noticed the Hulu addon on Spotify for $12.99 for both which would save me some money.  Is there a way ...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

2 pending charges in PayPal

Plan: FamilyCountry: usa Device: n/a My Question or Issue: I would rather not be charged 3x for my subscription. What is going to happen with those 2 pending charges?

  • Casual Listener
  • Plan: Family Country: usa   Device: n/a       My Question or Issue: I would rather not be charged 3x for my subscription.   What is going to happen with thos...
  • Billy-J
  • Spotify Star
  • 455 Views
  • 4 replies
  • 0 likes
  • 455 Views
  • 4 replies
  • 0 likes

Métodos de pago Colombia - English

Plan: PremiumCountryColombia My Question or IssueHello all members of the community, my concern is the following, I am from Colombia, I have a debit card but I have enough funds to make a University Premiun payment, I did what they asked me to get 50...

  • Casual Listener
  • Plan: Premium CountryColombia  My Question or Issue Hello all members of the community, my concern is the following, I am from Colombia, I have a debit card but I have enough funds to ma...
  • Luke
  • Spotify Star
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

I don't remember my login info and my free trial is ending

Guys please help me I'm losing my mind.I signed up for free trial 2 months ago with an email I don't actually have(it was random).And now I don't remberemmy login info and there's not an email they can contact me on and my free trial is ending in a m...

  • Newbie
  • Guys please help me I'm losing my mind.I signed up for free trial 2 months ago with an email I don't actually have(it was random).And now I don't remberemmy login info and there's not an email they c...
  • Loxer
  • Community Legend
  • 730 Views
  • 1 replies
  • 0 likes
  • 730 Views
  • 1 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

  • Newbie
  • Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
  • PabloMusicMan
  • Roadie
  • 156507 Views
  • 186 replies
  • 46 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 156507 Views
  • 186 replies
  • 46 likes