Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Mistake made while changing subscription

Mistake made while changing subscription

Hi! I wanted to test if I could switch easily from Premium to Family and clicked a bit too quickly on SUBSCRIBE. I didn't want to do that, just to test. I've cancelled straight away but i can still see the deposit from my bank account. Could you please refund me back? Thank you

Plan

Premium

Country

New Zealand

 

Reply
1 Reply

Hey @LinaRed, thanks for reaching out to the Community!

 

I'd recommend checking out 'Don't want Premium overall' section here. From there, you'll find an option to contact Customer Support and explain your issue there. 

 

Have a great day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts