My account was switched from student to FAmily and I did not do that.

[kendacott]

Plan

Free/Premium

Country

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I was watching hulu that is from my student spotify account when it suddently stopped.  I tried to restart it but it asked me to log in.  I tried to do that but it then prompted me to start a new account.  It recognized my email, but not my existing account.  I then logged into spotify and it show that I"m on a family plan instead of my student plan. And I cannot change it back to student even though it states that I am verified for student.  My credit card is up to date.  I have no idea why I cannot change it back to student, nor why I cannto log back into Hulu.

[Guido]

Hey @kendacott.

Thanks for getting in touch!

It sounds like someone has accessed your account.

No worries though, follow the steps on this page and we'll recover your account 🙂

Let us know if you have further questions.