Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
122158 Views
79 replies
10 likes

122158 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14561 Views
27 replies
2 likes

14561 Views
27 replies
2 likes

I have been charged twice in February

PlanPremium FamilyCountryPortugalDeviceVariousOperating SystemVariousMy Question or IssueI would like to know why I was charged on the 8th of February in Pound, when my currency is Euros, for the amount of 9.99£ and then again on the 14th of February...

tpahenriques
Newbie
Plan Premium Family Country Portugal Device Various Operating System Various My Question or Issue I would like to know why I was charged on the 8th of February in Pound, when my currency is ...
2019-03-26 11:40:02 AM
2019-03-26 1:15:33 PM
Bittencourt
Spotify Star
426 Views
1 replies
0 likes

426 Views
1 replies
0 likes

Solved!! Spotify upgrade

PlanPremiumCountryUnited StatesDeviceZTE Blade XOperating System My Question or IssueI was charged for Spotify premium today for the next month but the payment is still pending and I just signed up for a Family plan a few minutes ago. Is there any wa...

LarryOG_33
Newbie
Plan Premium Country United States Device ZTE Blade X Operating System My Question or Issue I was charged for Spotify premium today for the next month but the payment is still pending...
2019-03-08 8:35:31 AM
2019-03-26 3:18:31 AM
ssquadri117
Newbie
652 Views
2 replies
1 likes

652 Views
2 replies
1 likes

Premium with Hulu now 9.99?

PlanPremium w/HuluCountryUSWindows 10, Xbox One, Nintendo Switch My Question or IssueLast month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero changes to my account. I just want to be sure that the price change is ...

RetroIncredible
Newbie
Plan Premium w/Hulu Country US Windows 10, Xbox One, Nintendo Switch My Question or Issue Last month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero c...
2019-03-25 12:42:51 AM
2019-03-26 2:43:34 AM
Billy-J
Spotify Star
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Solved!! Confusion over subscription fee charges: premium vs family subscription

PlanPremiumCountryCanada My Question or IssueI was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premium account, and now I see that my next family subscription payment i...

munkeyskipper
Casual Listener
Plan Premium Country Canada My Question or Issue I was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premi...
2019-03-21 2:58:15 AM
2019-03-26 2:31:31 AM
Billy-J
Spotify Star
679 Views
4 replies
0 likes

679 Views
4 replies
0 likes

Spotify Family Payment ISsues

PlanFamilyCountryUSADeviceAnyOperating SystemAny My Question or IssueSo I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, and it's how I initially paid for the Family plan. I go to use the code to ad...

Nathan0319
Casual Listener
Plan Family Country USA Device Any Operating System Any My Question or Issue So I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, a...
2019-03-25 10:06:52 PM
2019-03-25 12:50:46 AM
Jose_M
Spotify Star
505 Views
3 replies
0 likes

505 Views
3 replies
0 likes

Abonnement prit par erreur

Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le prélèvement à la fin du mois ?

BATUHAN66
Newbie
Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le pr...
2019-03-24 11:51:21 AM
2019-03-25 12:14:11 AM
Jose_M
Spotify Star
653 Views
1 replies
1 likes

653 Views
1 replies
1 likes

No puedo utilizar spotify sin conexion a internet

PlanPremiumCountryGuatemalaDeviceMoto E4 PLUSOperating SystemAndroid 7.1.1 My Question or Issue Soy un cliente que ha utilizado spotify por años, hace un mes aproximadamente volvi a renovar el plan premium personal, ya que me encontraba en uno famili...

Julioheart
Newbie
Plan Premium Country Guatemala Device Moto E4 PLUS Operating System Android 7.1.1 My Question or Issue Soy un cliente que ha utilizado spotify por años, hace un mes aproximad...
2019-03-23 6:25:32 PM
2019-03-25 12:07:10 AM
Jose_M
Spotify Star
1401 Views
1 replies
0 likes

1401 Views
1 replies
0 likes

On 22nd March, 15€ should have been disappered but they are still there?

I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€. But all my money (25€) is there and I still have ...

serkan2
Newbie
I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€...
2019-03-25 4:46:31 PM
2019-03-25 11:58:50 PM
Jose_M
Spotify Star
461 Views
1 replies
0 likes

461 Views
1 replies
0 likes

Hello, I have a problem when redeeming a gift card

PlanFree/PremiumCountryMéxico DeviceHuawei mate 10 liteOperating SystemAndroid 8 My Question or IssueI have a problem

levariojavie
Newbie
Plan Free/Premium Country México Device Huawei mate 10 lite Operating System Android 8 My Question or Issue I have a problem
2019-03-25 11:02:21 PM
2019-03-25 11:41:05 PM
Jose_M
Spotify Star
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

Galaxy S10 Promo not working

PlanFree, just signed up today with premiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTried doing the Samsung promo, says I'm not eligible for it? Don't know what's going on. Thanks in advance.

schnauzer06
Newbie
Plan Free, just signed up today with premium Country USA Device Samsung Galaxy S10+ Operating System Android My Question or Issue Tried doing the Samsung promo, says I'm not eligible...
2019-03-24 1:17:47 AM
2019-03-25 11:03:50 AM
Maxim
Spotify Star
537 Views
1 replies
0 likes

537 Views
1 replies
0 likes

Superuser Contribution No trial period

Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide.PremiumIndia Device(One Plus 6, Macbook Air 2017)Operating System(Android Pie, High Sierra) My Question or Issue

user-removed
Visitor
Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide. Premium India Device (One Plus 6, Macbook Air 2017) Operating System (Android Pie, High Sierra)...
2019-03-07 8:25:08 AM
2019-03-25 9:39:26 AM
Peter
Spotify Legend
596 Views
5 replies
0 likes

596 Views
5 replies
0 likes

Cancel Premium

Hi Spotify Community,I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I can get a refund? Thanks for any information!

Laureldao
Newbie
Hi Spotify Community, I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I ...
2019-03-25 2:14:39 AM
2019-03-25 8:32:17 AM
xoholo
Composer
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

Ödeme yaptığım halde ödeme başarısız görünüyor

PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.

maroonblack
Casual Listener
Plan Premium(For Students) Country Turkey Device iPhone 6S Operating System iOS 12 My Question or Issue I already pay for premium but it still looks like didn't take payment.
2019-03-23 4:40:38 PM
2019-03-25 5:48:22 AM
Billy-J
Spotify Star
436 Views
3 replies
0 likes

436 Views
3 replies
0 likes

Solved!! Question About Premium Fee

PlanFree/PremiumCountry My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow is also the date that I was scheduled to be charged for the next premium period....

rn94jai08voz9lv
Casual Listener
Plan Free/Premium Country My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow i...
2019-03-07 3:04:32 AM
2019-03-25 3:14:46 AM
Bittencourt
Spotify Star
1077 Views
3 replies
0 likes
Premium

1077 Views
3 replies
0 likes

Cobrança indevida 10 reais

PlanPremium familyCountry Brazil My Question or IssueTive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora não foi feito o estorno.

brsilvabr
Newbie
Plan Premium family Country Brazil My Question or Issue Tive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora nã...
2019-01-29 9:59:27 AM
2019-03-25 3:13:12 AM
Bittencourt
Spotify Star
472 Views
3 replies
0 likes

472 Views
3 replies
0 likes

Solved!! My login name is my phone number

PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.

Jatin19k
Casual Listener
Plan Premium USA Device Motorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have n...
2019-03-24 6:38:15 PM
2019-03-24 8:18:05 PM
Luan
Spotify Star
1088 Views
1 replies
0 likes

1088 Views
1 replies
0 likes

Solved!! I want to pay from another country!!

PlanPremiumCountryTurkeyDevice(Sony Xperia Z5)Operating System(Android Oreo) My Question or IssueI'm a Erasmus student in Poland. I don't have any bank account and also I don't need it. I verified my student account in Poland for premium. I click her...

hsnfurkn
Newbie
Plan Premium Country Turkey Device (Sony Xperia Z5) Operating System (Android Oreo) My Question or Issue I'm a Erasmus student in Poland. I don't have any bank account and also ...
2019-03-24 7:35:24 PM
2019-03-24 8:02:32 PM
Luan
Spotify Star
623 Views
1 replies
0 likes

623 Views
1 replies
0 likes

Subscription payment failed

Hello,PlanPremiumCountryMoroccoDeviceiPhone 7+Operating SystemiOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i now get a message telling me that my payment failed. I read that i just nee...

nwamzfi
Newbie
Hello, Plan Premium Country Morocco Device iPhone 7+ Operating System iOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i...
2019-03-24 11:33:37 AM
2019-03-24 5:20:21 PM
Billy-J
Spotify Star
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Charged full price but was eligible for student discount

PlanPremium student discountCountryHalifaxDeviceiphone 6Operating Systemios, windows 10 My Question or IssueI was charged the full price of $9.99 after I had changed payment info but I was enrolled for student discount before this had occured. Was wo...

wooshx
Newbie
Plan Premium student discount Country Halifax Device iphone 6 Operating System ios, windows 10 My Question or Issue I was charged the full price of $9.99 after I had changed payment ...
2019-03-24 4:06:27 AM
2019-03-24 6:43:34 AM
OneByBoo
Roadie
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Refund of premium subscription

PlanPremium to StudentCountryU.S.DeviceiPhone 6Operating SystemiOS 10 My Question or IssueI began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this ...

pprov
Newbie
Plan Premium to Student Country U.S. Device iPhone 6 Operating System iOS 10 My Question or Issue I began my free trial with spotify in January of this year. I enjoyed it enough and ...
2019-03-23 10:19:56 PM
2019-03-23 11:11:37 PM
mosohodPeti
Composer
400 Views
1 replies
0 likes

400 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts