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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148907 Views

69 replies

10 likes

Premium for Family
  • 148907 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94394 Views

89 replies

4 likes

  • 94394 Views
  • 89 replies
  • 4 likes

Solved!! Drei Monate Abo

Hallo ihr lieben, kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit längerer Zeit PayPal und wollte mir jetzt die 3 Monate Premi...

Newbie

Hallo ihr lieben,  kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit lä...

Billy-J

Spotify Star

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

2 User Names

PlanFree/Premium - BOTHCountry - USA Device(Phone XSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, h...

Newbie

Plan Free/Premium - BOTH Country - USA   Device (Phone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue - I have two user names - scanlonbroo...

Billy-J

Spotify Star

524 Views

1 replies

1 likes

  • 524 Views
  • 1 replies
  • 1 likes

Cancelling subscription - switches to Free, or stays Premium?

I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the Family account. To my understanding, I have to canc...

Newbie

I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the ...

Robert_W

Community Legend

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Subscription not coming thrue after paying.

PlanFree/PremiumCountryThe NetherlandsDevicePc/S9+Operating SystemWindows 10 My Question or IssueHello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on th...

Casual Listener

Plan Free/Premium Country The Netherlands Device Pc/S9+ Operating System Windows 10   My Question or Issue Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiti...

SjoukeL

Casual Listener

817 Views

6 replies

0 likes

  • 817 Views
  • 6 replies
  • 0 likes

Payment

PlanPremiumCountryRomania DeviceSamsung Galaxy S8+, Operating SystemAndroid Oreo My Question or IssueI am having this issue i pay for the Premium service but at Subscripition and Payment apears that i do not have a premium Spotify . I do have the car...

Casual Listener

Plan Premium Country Romania   Device Samsung Galaxy S8+,  Operating System Android Oreo   My Question or Issue I am having this issue i pay for the Premium service but...

Billy-J

Spotify Star

912 Views

5 replies

0 likes

  • 912 Views
  • 5 replies
  • 0 likes

Solved!! Premium 3 meses R$ 16,90

PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTenho uma dúvida sobre uma promoção de 3 meses por R$ 16,90. Entendi que se eu pago R$ 1...

Casual Listener

Plan Free/Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Tenho u...

Vitakeo

Casual Listener

887 Views

2 replies

1 likes

  • 887 Views
  • 2 replies
  • 1 likes

Solved!! My son can not join the family plan

Apparently, my seventeen-year-old son missed an email from Spotify asking him to confirm his address within seven days. Now his account was kicked out of the family plan. I send him a new invitation - he tries to accept it and gets the message "You c...

Casual Listener

Apparently, my seventeen-year-old son missed an email from Spotify asking him to confirm his address within seven days. Now his account was kicked out of the family plan. I send him a new invitation ...

Billy-J

Spotify Star

1023 Views

5 replies

0 likes

  • 1023 Views
  • 5 replies
  • 0 likes

Credit Card

PlanPremiumCountryBrazilDeviceLG K10Operating SystemAndroidMy Question or IssueMy problem is that I loaned my credit card to my brother so he could use the premium spotify, this happened last August 2018, now I use spotify premium too, so I asked him...

Newbie

Plan Premium Country Brazil Device LG K10 Operating System Android My Question or Issue My problem is that I loaned my credit card to my brother so he could use the premium spotify, this hap...

Billy-J

Spotify Star

1889 Views

1 replies

0 likes

  • 1889 Views
  • 1 replies
  • 0 likes

Payment has been maid but it still shows payment has failed

Plan FamilyFree/PremiumCountry Philippines Device Vivo 1606/y53(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android Marshmallow(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi spotify you already deducted an amoun...

Casual Listener

Plan Family Free/Premium Country Philippines   Device Vivo 1606/y53 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Marshmallow (iOS 10, Android Oreo, W...

LorenzOlivares

Casual Listener

495 Views

1 replies

0 likes

Payment
  • 495 Views
  • 1 replies
  • 0 likes

There's an account using my cc for subscribing the premium

LNone of the below infoPlanPremiumCountryIndonesiaDeviceNot mineOperating System- My Question or IssueHello everyone, I have something annoying. There's an account that subscribe the premium using my CC and I don't know who it is. I have tried to cal...

Newbie

LNone of the below info Plan Premium Country Indonesia Device Not mine Operating System -   My Question or Issue Hello everyone, I have something annoying. There's an account that su...

Billy-J

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Redeem Code Is Not Working

Plan: FreeCountry: Canada Device: iPhone XR, MacBook Pro Mid-2012 Operating System: iOS 12, High Sierra (10.13.6)My Question or Issue:I normally use the Spotify Premium 1 Month gift cards (the 10$ pink ones) that I buy from the local pharmacy (Shoppe...

Newbie

Plan: Free Country: Canada   Device: iPhone XR, MacBook Pro Mid-2012   Operating System: iOS 12, High Sierra (10.13.6) My Question or Issue: I normally use the Spotify Premium ...

Billy-J

Spotify Star

3347 Views

1 replies

0 likes

  • 3347 Views
  • 1 replies
  • 0 likes

Syncin Local Files You Discovered a Premium Option, but I Am!

I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! Please adivse.

Roadie

I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! P...

OneByBoo

Roadie

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

charged for premium and family

Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email address because the user could not remember their ...

Newbie

Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email...

OneByBoo

Roadie

702 Views

1 replies

2 likes

  • 702 Views
  • 1 replies
  • 2 likes

Recuperar cuenta

Contraté el plan de Spotify premium de 3 meses por 99$ y ahora no puedo acceder a mi cuenta, me manda la verificación a un correo que yo tenía, pero que ya no tengo acceso a él. Ya intente de todas las formas para poder recuperarlo pero las opciones ...

Visitor

Contraté el plan de Spotify premium de 3 meses por 99$ y ahora no puedo acceder a mi cuenta, me manda la verificación a un correo que yo tenía, pero que ya no tengo acceso a él. Ya intente de todas l...

OneByBoo

Roadie

962 Views

3 replies

0 likes

  • 962 Views
  • 3 replies
  • 0 likes

can I use Spotify premium during my vacation in another country?

Plan PremiumCountry Italy My Question or Issuecan I use Spotify premium during my vacation in another country? i move for 3week in Germany can I use my premium account ?

Newbie

  Plan   Premium Country Italy   My Question or Issue can I use Spotify premium during my vacation in another country?   i move for 3week in Germany can I use my premi...

Billy-J

Spotify Star

892 Views

1 replies

0 likes

  • 892 Views
  • 1 replies
  • 0 likes

Hulu

I had to cancel my premium to use a gift card I did that and restarted premium and now I lost Hulu. How do I get it back? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

I had to cancel my premium to use a gift card I did that and restarted premium and now I lost Hulu. How do I get it back?  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Ma...

Billy-J

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Gift card (US) for offer

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) 10 dollars code? Thank you

Newbie

  Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue Hello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) ...

Billy-J

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

I bought premium but my account is still on free

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I go on the account it still says I haven't bought i...

Newbie

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I...

OneByBoo

Roadie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!! premium downloading stopped working

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswitch on downloading it just says that its a premium ...

Newbie

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswi...

Billy-J

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes