Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
roflmaoo
Casual Listener
122899 Views
81 replies
10 likes

122899 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14695 Views
27 replies
2 likes

14695 Views
27 replies
2 likes

Solved!! Spotify Student and Hulu

I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.

emileesturm
Casual Listener
I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.
2019-03-27 6:31:32 PM
2019-03-31 7:50:18 AM
Billy-J
Spotify Star
1088 Views
5 replies
0 likes

1088 Views
5 replies
0 likes

Subscription issues

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently paying for Spotify premium, but when I use the app it is as if I am using it for free.

Bernie123
Newbie
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am currently paying for Spotify premium, but when I use the app it...
2019-03-31 5:29:38 AM
2019-03-31 6:45:55 AM
OneByBoo
Roadie
288 Views
1 replies
0 likes

288 Views
1 replies
0 likes

I am currently paying for Spotify Premium but have not received a receipt, not able to locate userna

Hi there, can someone PLEASE help me. i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my Premium until I accidentally logged out. I cant seem to loc...

user-removed
Visitor
Hi there, can someone PLEASE help me. i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my...
2019-03-31 1:02:05 AM
2019-03-31 1:06:20 AM
Bittencourt
Spotify Star
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Family Premium + Hulu?

I would like to have the Hulu for my existing Premium Family Plan, is it possible? iPhone X - United States

newsoul-br
Newbie
I would like to have the Hulu for my existing Premium Family Plan, is it possible? iPhone X - United States
2019-03-30 6:08:53 PM
2019-03-30 6:54:39 PM
Billy-J
Spotify Star
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Prepaid Vanilla Visa Cards

PlanPremiumCountryCanadaDevicePS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7Operating SystemWindows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expi...

biggbonger
Regular
Plan Premium Country Canada Device PS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7 Operating System Windows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept ...
2019-03-26 7:49:39 PM
2019-03-30 6:48:17 PM
Billy-J
Spotify Star
6715 Views
11 replies
1 likes
prepaid
Subscriptions
vanilla
Visa

6715 Views
11 replies
1 likes

How do I get movies, TV shows on my Roku via my premium Spotify with Hulu account?

How do I get movies, TV shows to appear on my Roku via my premium Spotify with Hulu account?Only "music" appears.

MermaidJ
Casual Listener
How do I get movies, TV shows to appear on my Roku via my premium Spotify with Hulu account? Only "music" appears.
2019-03-29 6:37:06 PM
2019-03-30 6:47:23 PM
Billy-J
Spotify Star
1368 Views
4 replies
0 likes

1368 Views
4 replies
0 likes

Solved!! Cancelled my premium without warning.

PlanPremiumCountryTurkeyDeviceIphone 6sOperating SystemiOS 10 Hello there,I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on my phone i couldn't. However i tried a couple of times and then i realized ...

Yorta
Casual Listener
Plan Premium Country Turkey Device Iphone 6s Operating System iOS 10 Hello there, I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on...
2019-03-30 10:03:57 AM
2019-03-30 2:32:06 PM
Luan
Spotify Star
691 Views
3 replies
0 likes

691 Views
3 replies
0 likes

Cannot access family plan invites/menu

PlanPremium Family Plan CountryCADevice(Samsung Galaxy Operating System(Android Oreo) My Question or IssueCannot access my family plan menu to add or manage. Says i have a family plan subscription yet still cannot access. Its frustrating. How can i g...

Morph72
Casual Listener
Plan Premium Family Plan Country CA Device (Samsung Galaxy 😎 Operating System (Android Oreo) My Question or Issue Cannot access my family plan menu to add or mana...
2019-03-29 8:47:11 PM
2019-03-30 1:02:40 PM
OneByBoo
Roadie
413 Views
3 replies
0 likes
Family Plan

413 Views
3 replies
0 likes

Please support the payment method in the P.R.C region.

PlanFreeCountryPeople's Republic of China （Areas not actually controlled by ROC）DeviceONEPLUSOperating SystemAndroidMy Question or IssuePlease support the payment method in the P.R.C region.

拆腻子
Newbie
Plan Free Country People's Republic of China （Areas not actually controlled by ROC） Device ONEPLUS Operating System Android My Question or Issue Please support the payment method in the P.R....
2019-03-29 4:49:31 PM
2019-03-30 11:06:01 AM
Maxim
Spotify Star
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

[Subscription] Hulu ads free + Spotify

I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a hulu account registered under the email i use for sp...

cindyoceguera
Newbie
I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a h...
2019-03-29 9:02:22 AM
2019-03-30 5:50:51 AM
mills6214
Songwriter
711 Views
3 replies
0 likes

711 Views
3 replies
0 likes

Subcription Downgraded

My Premium subscription was downgraded without notice

JMa2
Newbie
My Premium subscription was downgraded without notice
2019-03-29 12:31:29 AM
2019-03-30 5:29:56 AM
Billy-J
Spotify Star
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

No way to get access to Hulu with Premium.

PlanPremiumCountryUSA My Question or IssueI want to access my Hulu account that comes with Premium but I've tried everything and can't find anything regarding this. I get the emails letting me know I have Hulu with my Premium and click the button tha...

ashleighp
Casual Listener
Plan Premium Country USA My Question or Issue I want to access my Hulu account that comes with Premium but I've tried everything and can't find anything regarding this. I get the emails ...
2019-03-29 4:59:32 PM
2019-03-30 4:55:02 AM
Billy-J
Spotify Star
814 Views
4 replies
2 likes

814 Views
4 replies
2 likes

Solved!! Transferring premium from 1 accout to the other

Can I do this?PlanPremiumCountryItalyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue

Campa1
Newbie
Can I do this? Plan Premium Country Italy Device iPhone 8 Operating System iOS 12 My Question or Issue
2019-03-29 10:24:05 PM
2019-03-30 2:29:34 AM
Luan
Spotify Star
342 Views
1 replies
0 likes

342 Views
1 replies
0 likes

Solved!! Will my saved tracks and playlists survive a change in country?

Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I found this article - https://support.spotify.com/ca-en/accou...

PeterKelly82
Regular
Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I ...
2019-03-29 3:21:12 PM
2019-03-29 5:18:28 PM
Bittencourt
Spotify Star
1265 Views
3 replies
0 likes
canada
country change
save data

1265 Views
3 replies
0 likes

Superuser Contribution premium users please respond: Is anyone else experiencing this new change...

Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receiving mixed information as to why. All of my artists are n...

philozophia
Regular
Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receivi...
2019-03-09 6:11:10 AM
2019-03-29 4:38:36 PM
Peter
Spotify Legend
2835 Views
10 replies
4 likes
cant see artists
Premium
Subscription

2835 Views
10 replies
4 likes

Não consigo iniciar os 60 dias grátis!!!

Primeiro: pq o atendimento Spotify é tão ruim??? Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.

tainaosr
Newbie
Primeiro: pq o atendimento Spotify é tão ruim??? 😞 Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.
2019-03-29 3:26:03 PM
2019-03-29 4:12:29 PM
Bittencourt
Spotify Star
352 Views
1 replies
0 likes

352 Views
1 replies
0 likes

large group subscription for limited amount of content?

Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to listen the the full songs. Thank you!

akh13
Newbie
Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to l...
2019-03-28 7:57:57 PM
2019-03-29 1:51:52 PM
Billy-J
Spotify Star
369 Views
1 replies
0 likes

369 Views
1 replies
0 likes

Solved!! Paying for someone else's Premium

I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?

cruzkrys4
Newbie
I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?
2019-03-28 4:58:37 PM
2019-03-29 12:29:25 PM
Luan
Spotify Star
1343 Views
1 replies
0 likes

1343 Views
1 replies
0 likes

Still Free for a paid account

I’m from Indonesia.I’m already pay for premium spotify. But still not upgrade to premium account until now.I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this case is spotify responsibility.

Kharismadwi17
Newbie
I’m from Indonesia. I’m already pay for premium spotify. But still not upgrade to premium account until now. I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this cas...
2019-03-28 8:33:46 PM
2019-03-29 7:11:38 AM
OneByBoo
Roadie
270 Views
1 replies
1 likes

270 Views
1 replies
1 likes

Solved!! Is Premium Duo available in the United States?

Is Premium Duo available in the United States? Read this article:https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotify Premium Duo landing page:https://www.spotify.com/ie/duo/

theBlaine
Casual Listener
Is Premium Duo available in the United States? Read this article: https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotif...
2019-03-28 10:41:46 PM
2019-03-29 2:19:15 AM
Loxer
Community Legend
5608 Views
1 replies
0 likes

5608 Views
1 replies
0 likes

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