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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130829 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62843 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242690 Views
149 replies
13 likes
PlanPremiumCountryItalyDevice Samsung Galaxy 9, Macbook pro, Dell Laptop Operating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have just moved to Italy from USA, and am trying to subscribe for Spotify premium. When I enter all my inf...
Plan Premium Country Italy Device Samsung Galaxy 9, Macbook pro, Dell Laptop Operating System iOS 10, Android Oreo, Windows 10 My Question or Issue I have just moved...
Roadie
690 Views
1 replies
0 likes
hi, i bought premium with KLARNA, you booked the money from my bank account, then i canceld the subscription , and i never get my premium i bought before =D. plz help
hi, i bought premium with KLARNA, you booked the money from my bank account, then i canceld the subscription , and i never get my premium i bought before =D. plz help
Spotify Star
410 Views
1 replies
0 likes
When I try to go the "My Service" from the link you provided, it redirects me back to the "Account" page. What am I missing? I bought a year's worth of Premium back in January. Do I have to re-sign up or something to get Hulu to show up? I also made ...
When I try to go the "My Service" from the link you provided, it redirects me back to the "Account" page. What am I missing? I bought a year's worth of Premium back in January. Do I have to ...
Spotify Star
607 Views
1 replies
0 likes
PlanFamily PlanCountry DeviceGalaxy 9Operating SystemAndroid Oreo, Windows 10 My Question or Issue whenever I got to this link https://www.spotify.com/ca-en/googlehome/redeem/ to try and get the free google home mini, I am told I am not eligible for ...
Plan Family Plan Country Device Galaxy 9 Operating System Android Oreo, Windows 10 My Question or Issue whenever I got to this link https://www.spotify.com/c...
Gig Goer
1172 Views
1 replies
0 likes
I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45.please, I need an urgent answer.thanks, Ines PlanPremiumCountryArgentina
I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45. please, I need an urgent answer. thank...
Spotify Star
564 Views
3 replies
0 likes
PlanPremiumCountryCanada My Question or IssueI was on the premium family plan and downgraded it to a premium plan (on the 10th of April) to get the Google home mini offer. By the time the downgrade took place (today) the Google home mini was no longe...
Plan Premium Country Canada My Question or Issue I was on the premium family plan and downgraded it to a premium plan (on the 10th of April) to get the Google home mini offer. By...
Roadie
724 Views
1 replies
0 likes
I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and probably to my doorstep. Someone decided to turn around. wth...
I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and prob...
Spotify Star
453 Views
1 replies
0 likes
Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini order was cancelled by Google because I used a debit card in the che...
Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini or...
Newbie
1162 Views
4 replies
1 likes
I've read some places that it's only good for 3 months and then it will go to 12.99 for both. Is this true or will this stay the same price as Spotify premium for as long as I am a subscriber?
I've read some places that it's only good for 3 months and then it will go to 12.99 for both. Is this true or will this stay the same price as Spotify premium for as long as I am a subscribe...
Songwriter
1014 Views
6 replies
0 likes
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted m...
Roadie
1148 Views
1 replies
0 likes
PlanFreeCountryLithuaniaDeviceWindows 10 pcOperating SystemWindows 10 My Question or IssueI have gotten the 30 day trial on spotify with a visa card. After it ended i wanted to buy the plan for 6,99 euro. ,but if i try to buy it now it says the card ...
Plan Free Country Lithuania Device Windows 10 pc Operating System Windows 10 My Question or Issue I have gotten the 30 day trial on spotify with a visa card. After it ended i wanted ...
Roadie
640 Views
1 replies
0 likes
PlanPremiumCountrySlovakia DeviceSamsung Galaxy J5Operating SystemAndroid 7.1 My Question or IssueHi, a few months ago i tried 30days free trial, then i paid full price for premium after payment i realised i can verify my student status. Everything w...
Plan Premium Country Slovakia Device Samsung Galaxy J5 Operating System Android 7.1 My Question or Issue Hi, a few months ago i tried 30days free trial, then i paid full pric...
Spotify Star
1732 Views
10 replies
0 likes
PlanPremium CountryCanada DeviceAndroid Operating SystemAndroid My Question or IssueHas the offer for the Google Home Mini ended? I didn't even know about it, didn't receive an email, or anything - and I've been a premium subscriber for a year now. T...
Plan Premium Country Canada Device Android Operating System Android My Question or Issue Has the offer for the Google Home Mini ended? I didn't even know abou...
Newbie
7332 Views
6 replies
0 likes
PlanFree/PremiumCountryCanadaDevice(Windows PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I heard about the promotion for google home and spotify premium. I was wondering how I go abouts redeeming this offer? I...
Plan Free/Premium Country Canada Device (Windows PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I heard about the promotion for google ...
Roadie
437 Views
1 replies
0 likes
I never had premiumPlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid Oreo My Question or IssueTried doing the Samsung promo, says I'm not eligible for it.Thanks in advance
I never had premium Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android Oreo My Question or Issue Tried doing the Samsung promo, says I'm not eligible ...
Spotify Star
871 Views
3 replies
0 likes
PlanFreeCountryPhilippinesDeviceOppo Neo7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to ask if it is possible to subscribe for a two different premium plans (30 days trial and a limited time offer). Can i s...
Plan Free Country Philippines Device Oppo Neo7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just want to ask if it is possible to subscribe fo...
Spotify Star
824 Views
3 replies
0 likes
PlanPremiumCountryCanada My Question or IssueI subscribed to the premium account on April 11, 2019, i got the notification that google home has been reserved for me. I however did not get the email to claim the google home mini. I am wondering if thi...
Plan Premium Country Canada My Question or Issue I subscribed to the premium account on April 11, 2019, i got the notification that google home has been reserved for me. I howeve...
Spotify Star
1309 Views
1 replies
0 likes
There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him as a present. It got billed through mypaypal as is my own pr...
There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him ...
Spotify Star
625 Views
1 replies
0 likes
I tried to sign up for the Google Mini promo but you csnt if you pay them more. I downgraded and now I should be able to sign up but we cant now.How to I get a refund on the premium account
I tried to sign up for the Google Mini promo but you csnt if you pay them more. I downgraded and now I should be able to sign up but we cant now. How to I get a refund on the premium account
Spotify Star
340 Views
1 replies
0 likes
Plan PremiumCountry Canada My Question or IssueI registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google Home Mini. Can you please tell me when I will get any information?
Plan Premium Country Canada My Question or Issue I registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google...
Spotify Legend
959 Views
6 replies
0 likes
