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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5092 Views
  • 23 replies
  • 2 likes
  • 5092 Views
  • 23 replies
  • 2 likes

[iOS][Subscription] on safari my account says family plan but on the app it says premium trial

My boyfriend is trying to add my account onto his family plan and on safari, it says it worked but on my app, it still says premium trial. I just wanted to make sure that I am actually on his family plan.

  • Newbie
  • My boyfriend is trying to add my account onto his family plan and on safari, it says it worked but on my app, it still says premium trial. I just wanted to make sure that I am actually on his family ...
  • Luke
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

One Year Premium using Globe Load, Philippines

Hi guys! I just wanted to ask if you have tried using Globe Prepaid Load to subscribe to the One Yr Spotify Premium? I recharged my Globe with Php1,600 in order for me to use the 12 month subscription but only the Php129 has the option for Globe Load...

  • Newbie
  • Hi guys! I just wanted to ask if you have tried using Globe Prepaid Load to subscribe to the One Yr Spotify Premium? I recharged my Globe with Php1,600 in order for me to use the 12 month subscriptio...
  • Maxim
  • Spotify Star
  • 8387 Views
  • 1 replies
  • 0 likes
  • 8387 Views
  • 1 replies
  • 0 likes

Using Service provider to Get Premium Failed

PlanPremiumCountry IndonesiaDeviceXiomi Redmi S2Operating SystemAndroid Oreo My Question or Issue Hi, Im trying subscibe to a Premium Service using my Indosat Oredoo credit, after i entry Pin number send by SMS there are no respond from Subscibe form...

  • Newbie
  • Plan Premium Country  Indonesia Device Xiomi Redmi S2 Operating System Android Oreo   My Question or Issue  Hi, Im trying subscibe to a Premium Service using my Indosat ...
  • Billy-J
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Indosat
    Premium not detected
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has cancelled my premium but still taking money

I used to have Spotify premium then when I brought my new iPhone and signed back in I said I only have the free version on my account. However Spotify have still taken payments of £9.99 for the last 3 months now despite me now being able to access pr...

  • Newbie
  •   I used to have Spotify premium then when I brought my new iPhone  and signed back in I said I only have the free version on my account. However Spotify have still taken payments of £9.99...
  • Peter
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution I though I was on a student account but got charged for a premium account yesterday

My Question or IssueI signed up for a student account, after my free trial expired I was charged for a premium account yesterday (27/10/2018). Could you kindly refund the excess or use it for the next payment.

  • Newbie
  •   My Question or Issue I signed up for a student account, after my free trial expired I was charged for a premium account yesterday (27/10/2018). Could you kindly refund the excess o...
  • Peter
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 1 likes
  • 188 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment problem with vodafone

PlanFreeCountry TURKEYDevice(iPhone 7, Pc)Operating System(iOS 12, Windows 10.) My Question or Issue I was using Vodafone 3 Month free after payment campain this month is my 7th month. I paid for premium this month (13.99 turkish lira) but my account...

  • Newbie
  • Plan Free Country  TURKEY Device (iPhone 7, Pc) Operating System (iOS 12, Windows 10.)   My Question or Issue  I was using Vodafone 3 Month free after payment campain this mo...
  • Peter
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Won't Renew

PlanPremium StudentCountry USADeviceOnePlus 5t/PCOperating SystemAndroid Oreo/Win 10 My Question or Issue So on August 13th I got the email to renew my student subscription and I did so like I've done the past 3 years. This month and the last month I...

  • Newbie
  •   Plan Premium Student Country  USA Device OnePlus 5t/PC Operating System Android Oreo/Win 10   My Question or Issue  So on August 13th I got the email to renew my stud...
  • Peter
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 2 likes
  • 381 Views
  • 1 replies
  • 2 likes

Superuser Contribution 2 farklı kredi kartından ödeme alınıyor

spotify hesabım için 2 farklı kredi kartımdan ödeme alınıyor birisinin iptalini fazla ödemelerin geri iadesini talep ediyorum.

  • Newbie
  • spotify hesabım için 2 farklı kredi kartımdan ödeme alınıyor birisinin iptalini fazla ödemelerin geri iadesini talep ediyorum.
  • Peter
  • Spotify Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't accept my credit card because I'm in another country

I'm in Belgium and will be for the next few months.i've decided to join Spotify, but when I try to use my Italian credit card (I'm Italian and and I don't have a bank account here in Belgium), it says it cannot accept my payment because the card is n...

  • Newbie
  • I'm in Belgium and will be for the next few months.i've decided to join Spotify, but when I try to use my Italian credit card (I'm Italian and and I don't have a bank account here in Belgium), it say...
  • Peter
  • Spotify Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple accounts

PlanFree and PremiumCountry Deviceiphone 7, hp computer and ipadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a free account that is connected with my Facebook account and a Premium Account that I am paying for. ...

  • Visitor
  • Plan Free and Premium Country   Device iphone 7, hp computer and ipad Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have a free acco...
  • Peter
  • Spotify Legend
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Solved!! changing country

PlanPremiumCountry US and moved to SADevice(iPhone Operating System(iOS 10) My Question or Issue since Spotify now available in Suadi Arabia I'm going to change country but I`m afraid that changing countries could delete some songs on my music librar...

  • Newbie
  • Plan Premium Country  US and moved to SA Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue  since Spotify now available in Suadi Arabia I'm going t...
  • jsannn
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • country change
    Premium
    Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution pago de suscripción familiar premium

Planpremium familar País MéxicoDispositivosony xperia XA1 PLUSSistema operativoandroid Mi pregunta o problema se supone que le cargaron a la tarjeta de mi mamá el monto de $149 por la suscricpion del plan familar, pero no tenemos el servicio de spoti...

  • Newbie
  •   Plan premium familar  País  México Dispositivo sony xperia XA1 PLUS Sistema operativo android    Mi pregunta o problema  se supone que le cargaron a la tarj...
  • Peter
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Discount option for college students in middle east ?

PlanFreeCountry EgyptDeviceOperating Systemwindows 10 My Question or Issue Recently spotify launched in middle east and I wanted to go premium with my account but I didn't find any discount for college students like the us version so is there a disco...

  • Newbie
  • Plan Free Country  Egypt Device Operating System windows 10   My Question or Issue   Recently spotify launched in middle east and I wanted to go premium with my account b...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 3 likes
  • 359 Views
  • 1 replies
  • 3 likes

Student Subscription-Visa Card From Different Country!

PlanPremiumCountry Greece My Question or Issue Hello, so I confirmed that I'm a student in Greece so that I can have the discount on Premium but the thing is that I'm from Cyprus studying here in Greece and my VISA card is from a Cypriot Bank! I can'...

  • Newbie
  • Plan Premium Country  Greece  My Question or Issue  Hello, so I confirmed that I'm a student in Greece so that I can have the discount on Premium but the thing is that I'm from Cy...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Premium Problem

Hello, I've bought Premium for spotify, in my laptop website it shows me that the plan is Premium but in my phone it tells me that its FREE.I use iPhone 8 with the latest update of Spotify app. What could be the problem ?? Thanks in Advance.

  • Newbie
  •   Hello, I've bought Premium for spotify, in my laptop website it shows me that the plan is Premium but in my phone it tells me that its FREE. I use iPhone 8 with the latest update of Spotify ...
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes

Proplem with my subscription

Hi20 days ago I bought Spotify premium from my phone's service provider, the problem is the credit have been deducted from my account, but I haven't got the subscription yet. I have tried deleting the app and installing it again and loging out of the...

  • Newbie
  • Hi 20 days ago I bought Spotify premium from my phone's service provider, the problem is the credit have been deducted from my account, but I haven't got the subscription yet. I have tried deleting ...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Premium Subscription not working after payment

Good Afternoon, I’ve had the same premium Spotify account for almost 3 years and it all of a sudden switched to the free plan. My subscription is still active according to my iTunes account as well as my bank statements. I’ve tried logging out/in, re...

  • Newbie
  • Good Afternoon,  I’ve had the same premium Spotify account for almost 3 years and it all of a sudden switched to the free plan. My subscription is still active according to my iTunes account as...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Bought wrong premium subscription

My Question or IssueVersion HiI bought a 12 months of spotify premium account by mistake I wanted to Purchase a family subscription . when I click into subscrptions to cancel there is no way to cancel my account so I can change it to a family account...

  • Casual Listener
  •   My Question or IssueVersion  Hi I bought a 12 months of spotify premium account by mistake I wanted to Purchase a family subscription . when I click into subscrptions to cancel there i...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Solved!! Upgrading to family premium

RIght now I have a free trial spotify premium account. If I upgrade to a family account will it charge me immediately or after the free trial is up.

  • Casual Listener
  •   RIght now I have a free trial spotify premium account. If I upgrade to a family account will it charge me  immediately or after the free trial is up.
  • cgreen92
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Automatically logged out of my account and now the email I used is invalid

I was automatically logged out of my premium account and now my email is invalid. This is the second time this happened to me what should I do?

  • Newbie
  • I was automatically logged out of my premium account and now my email is invalid. This is the second time this happened to me what should I do?
  • Luke
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes