Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74559 Views
49 replies
3 likes

74559 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9645 Views
23 replies
2 likes

9645 Views
23 replies
2 likes

why can't I get premium student?

PlanPremium for StudentsCountry USADeviceIPhone 7Operating SystemIDK My Question or IssueI am 18 and enrolled at a qualified school but spotify says they cannot verify me when I put in my information. Does anyone have any tips? It says you have to be...

ALPAL2
Newbie
Plan Premium for Students Country USA Device IPhone 7 Operating System IDK My Question or Issue I am 18 and enrolled at a qualified school but spotify says they cannot ...
2019-01-07 5:11:25 AM
2019-01-07 7:03:42 AM
OneByBoo
Roadie
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

I'm trying to renew my student premium but my college is no longer there?

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew it and my college (Fife College) is no longer there...

Cerysogg
Newbie
I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew ...
2019-01-07 6:40:14 AM
2019-01-07 6:59:27 AM
OneByBoo
Roadie
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Mudança de plano

Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja contratado ou terei que pagar o valor integral novamente.

cleidestela_sil
Newbie
Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja ...
2019-01-05 8:06:24 PM
2019-01-07 2:42:55 AM
Bittencourt
Spotify Star
324 Views
2 replies
0 likes

324 Views
2 replies
0 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

Rpeeters
Newbie
Plan Premium Family Country Canada Device Pixel 2 Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
2019-01-02 4:13:10 PM
2019-01-06 12:50:33 AM
Billy-J
Spotify Star
393 Views
1 replies
0 likes
Double billed
Double Charged
Premium accounts

393 Views
1 replies
0 likes

PAYMENT ACCOUNT

PlanFreeCountrySpain Device(iPhone 7 )Operating System(iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* ?

jgmand
Newbie
Plan Free Country Spain Device (iPhone 7 ) Operating System (iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* <sensiti...
2018-12-31 9:35:33 AM
2019-01-06 12:38:00 AM
Billy-J
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Subsription

PlanFree/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do that?

Christophernb3
Newbie
Plan Free/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do...
2018-12-31 11:48:14 AM
2019-01-06 12:32:35 AM
Billy-J
Spotify Star
223 Views
1 replies
0 likes

223 Views
1 replies
0 likes

Pagamento Indevido

Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gostaria de saber o que fazer para proceder nessa situaç...

drabi
Casual Listener
Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gosta...
2019-01-06 5:20:16 AM
2019-01-06 10:28:18 PM
Bittencourt
Spotify Star
299 Views
3 replies
0 likes

299 Views
3 replies
0 likes

Premium subscription charged twice in the same month

PlanPremiumCountrySpain DeviceiPhone 6s, Macbook air My Question or IssueHello,I was checking my bank account and I just realized that I got charged twice the same amount (9,99) on the same day that I renewed my premium subscription (on December 1st,...

inesssss
Newbie
Plan Premium Country Spain Device iPhone 6s, Macbook air My Question or Issue Hello, I was checking my bank account and I just realized that I got cha...
2019-01-03 1:10:12 AM
2019-01-06 10:06:28 PM
Billy-J
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

invited family but they didn't get premium as I have

I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following payment?

gonerka
Newbie
I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following...
2019-01-02 10:11:01 PM
2019-01-06 10:01:30 PM
Billy-J
Spotify Star
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Adding family to Student

I have a premium student account. Can I upgrade to Family and add only my husband but still through the Student account? If not what do you recommend?

Ruby13
Newbie
I have a premium student account. Can I upgrade to Family and add only my husband but still through the Student account? If not what do you recommend?
2019-01-03 1:37:16 AM
2019-01-06 10:00:21 PM
Billy-J
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Price raised without my consent or knowledge

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9 My Question or Issue When the time came this month to pay for my account, I didn't have the money to pay but eventually I got there two days later. To my knowledge my account was costing only $9....

Phoenix17
Newbie
Plan Premium Country United States Device Samsung Galaxy 9 My Question or Issue When the time came this month to pay for my account, I didn't have the money to pay but even...
2019-01-03 10:29:42 AM
2019-01-06 9:25:53 PM
Billy-J
Spotify Star
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

ya pague en oxxo

ya pague mi spotyfi y no me da la puta cuanta gratis y es un problema contactarse con ustedes

edghar
Newbie
ya pague mi spotyfi y no me da la puta cuanta gratis y es un problema contactarse con ustedes
2017-09-05 7:16:23 PM
2019-01-06 9:25:34 PM
Luke
Spotify Star
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

I can't change my country

Have moved from New Zealand to Ireland. I am unable to change my country (and hence my credit card details). I have followed the instructions for changing country if you have Spotify Premium. However under 'update details' there is no option to selec...

DoirCO
Newbie
Have moved from New Zealand to Ireland. I am unable to change my country (and hence my credit card details). I have followed the instructions for changing country if you have Spotify Premium. However...
2017-09-05 9:56:51 PM
2019-01-06 9:24:40 PM
Luke
Spotify Star
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Family account issues

So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason some one elses email linked to his profile which creat...

Felmer90
Newbie
So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason som...
2019-01-03 12:28:42 AM
2019-01-06 9:19:30 PM
Billy-J
Spotify Star
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Solved!! Premium plan switching to Family itself

Second time already my premium plan switches to family on its own, I get to know about it only by email notification that the change has occurred. Any chance of fixing it?Moreover, today I was listening to my fav songs on iPhone se, suddenly some ran...

ilzakirov
Casual Listener
Second time already my premium plan switches to family on its own, I get to know about it only by email notification that the change has occurred. Any chance of fixing it? Moreover, today I was list...
2019-01-06 5:07:21 PM
2019-01-06 5:41:19 PM
Maxim
Spotify Star
298 Views
1 replies
0 likes

298 Views
1 replies
0 likes

Spotify app for premium account not working in UAE

PlanFree/PremiumCountry: United Arab Emirates Device: iPhone 6)Operating System(iOS 10.) My Question or Issue: apparently, as per local newspapers, Spotify app for premium account is now available in UAE. Unfortunately when I want to subscribe I have...

AnthonyDubai
Casual Listener
Plan Free/Premium Country: United Arab Emirates Device: iPhone 6) Operating System (iOS 10.) My Question or Issue: apparently, as per local newspapers, Spotify app for pre...
2018-12-30 8:00:02 PM
2019-01-06 4:15:03 PM
Billy-J
Spotify Star
596 Views
3 replies
0 likes
Subscription issue to premium account in UAE

596 Views
3 replies
0 likes

Superuser Contribution I cannot change my bank account (I know what I have to do but I can't)

PlanPremiumCountryFrance My Question or IssueHello, I can't change my bank account. I have a new bank account and I want to update it on my profile. However, I can't do it. I've followed the instructions on that page (https://support.spotify.com/be-f...

remindmo
Casual Listener
Plan Premium Country France My Question or Issue Hello, I can't change my bank account. I have a new bank account and I want to update it on my profile. However, I can't...
2018-12-26 3:12:16 PM
2019-01-06 12:18:51 PM
Katerina
Spotify Legend
790 Views
7 replies
0 likes

790 Views
7 replies
0 likes

Reporting Premium Account Sellers

Hi @__spo__ I saw a lot of posting for 1 year premium accounts. A number of verified buyers were giving it a thumbs up. Just thought you should know and maybe can do something about it.

fuglybunny
Newbie
Hi @__spo__ I saw a lot of posting for 1 year premium accounts. A number of verified buyers were giving it a thumbs up. Just thought you should know and maybe can do something abou...
2019-01-05 8:52:39 AM
2019-01-06 8:23:22 AM
Maxim
Spotify Star
304 Views
1 replies
0 likes

304 Views
1 replies
0 likes

Solved!! Unassigned or wrongly assigned premium subscription ?

Hi, I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free and the premium now costs full price to buy - I lost the option to ...

user-removed
Visitor
Hi, I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free a...
2018-12-28 12:29:48 PM
2019-01-06 7:54:07 AM
Billy-J
Spotify Star
550 Views
3 replies
0 likes

550 Views
3 replies
0 likes

Solved!! Converting from Premium to Family

PlanFree/PremiumCountry DeviceOperating System(iOS My Question or Issue Hi all,I currently have Premium and my kids have asked me to upgrade to Family so that they too can enjoy Premium (whilst I pay! :)). What is the best way to go about this. Do I ...

BrentonM
Casual Listener
Plan Free/Premium Country Device Operating System (iOS My Question or Issue Hi all,I currently have Premium and my kids have asked me to upgrade to Family so that they to...
2018-12-31 6:16:56 AM
2019-01-06 7:48:08 AM
Billy-J
Spotify Star
545 Views
3 replies
0 likes

545 Views
3 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts