Family account issues

[Felmer90]

So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason some one elses email linked to his profile which created my sisters account to link to his along with who ever email that linked to it, none of us reconized by the way. I resent him a link to his email but now it will not allow him to sign in. How do we fix it?

Plan

Premium-family

Country

U.S.A.

Device

Samsung Galaxy 9 Note

Operating System

Android Oreo

[Billy-J]

Hey @Felmer90, and welcome to the community.

Hope you're doing great!

This is odd. What happens when he tries to get back into the plan? Any screenshots/error messages would be helpful.

Let me know how this goes 🙂