Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Cennzenon
Visitor
116242 Views
73 replies
10 likes

116242 Views
73 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2 weeks ago
FenrisulvKK
Visitor
14058 Views
27 replies
2 likes

14058 Views
27 replies
2 likes

Changing Payment Plan

Plan: PremiumCountry: Republic of Ireland Device: iPhone 5 My Question or Issue:Hi, I recently signed up to a bundle phone deal with Vodafone, where I receive Spotify Premium for free as part of the deal. However, I already signed up to Spotify Premi...

IrishDuuude
Newbie
Plan: Premium Country: Republic of Ireland Device: iPhone 5 My Question or Issue: Hi, I recently signed up to a bundle phone deal with Vodafone, where I receiv...
2018-10-15 11:57:07 PM
2018-10-17 5:28:51 AM
Billy-J
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Canceling Subscription for Grand Pa

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My grandfather created 2 Spotify accounts, and one of them is subscribed to the premium plan. He wants to cancel the subscription but forgot to which ...

asaneesa
Newbie
Plan Premium Country Malaysia Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue My grandfather created 2 Spotify accounts, and one of them ...
2018-10-17 4:24:22 AM
2018-10-17 4:39:02 AM
Keanu_C
Community Legend
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Solved!! Payment problem

I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.

AtaolArslan
Regular
I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.
2018-10-16 4:02:26 PM
2018-10-16 10:43:40 PM
Jose_M
Spotify Star
298 Views
1 replies
0 likes

298 Views
1 replies
0 likes

Forgot Account details

Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new accou...

Rianak
Newbie
Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to...
2018-10-16 4:57:14 PM
2018-10-16 10:40:51 PM
Jose_M
Spotify Star
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Student premium

PlanFreeCountryFinlandDeviceIphone, IpadOperating SystemIOS My Question or IssueSo I'm trying to get a student premium. I've used regular premium probably around 3 years ago when I was in the US but now I live in Finland as a student so was wondering...

lumberbond
Newbie
Plan Free Country Finland Device Iphone, Ipad Operating System IOS My Question or Issue So I'm trying to get a student premium. I've used regular premium probably around 3 years ago ...
2018-10-16 7:51:17 PM
2018-10-16 9:00:30 PM
Jose_M
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

payments stacking

I have a question for an example if I buy a 1-year premium and then buy another 1-year premium will it stack?

c-ive48o4o_yv
Newbie
I have a question for an example if I buy a 1-year premium and then buy another 1-year premium will it stack?
2018-10-16 1:07:52 AM
2018-10-16 3:49:47 PM
Jose_M
Spotify Star
393 Views
1 replies
0 likes
Stacking

393 Views
1 replies
0 likes

Premium error

PlanFreeCountry IndonesiaDeviceiPhone 7Operating SystemiOS 11.4.1 My Question or Issue I subscribed to spotify premium back in April and nothing uneventful happened until recently, about a week ago i received a few emails or so that told me my spotif...

saszle
Newbie
Plan Free Country Indonesia Device iPhone 7 Operating System iOS 11.4.1 My Question or Issue I subscribed to spotify premium back in April and nothing uneventful happened...
2018-10-16 2:37:37 PM
2018-10-16 3:36:22 PM
Jose_M
Spotify Star
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

Cancelled Premium

Spotify is so hard to reach for support. I was billed for a cancelled subscription. All of your links don't help at all. I need a human help.

winchester28
Newbie
Spotify is so hard to reach for support. I was billed for a cancelled subscription. All of your links don't help at all. I need a human help.
2018-10-16 3:22:10 PM
2018-10-16 3:34:25 PM
Jose_M
Spotify Star
215 Views
1 replies
1 likes

215 Views
1 replies
1 likes

KEEP gettiing charged but it sayss i don't have premium

PlanFree/PremiumCountry ScotlandMy Question or Issue I keep getting charged off my card. It's been happening for months but i dont know my login. i've been chaged agaiin the other day but noww i logged in here and it says i am on a free accont! how c...

user-removed
Visitor
Plan Free/Premium Country Scotland My Question or Issue I keep getting charged off my card. It's been happening for months but i dont know my login. i've been chaged agaiin the oth...
2018-10-16 2:54:41 PM
2018-10-16 3:30:42 PM
Jose_M
Spotify Star
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Superuser Contribution Charged $9.99 on a Student Account

For many months, I've been charged 4.99 for being a student. However, this month Spotify charged me 9.99, as a full subscription price. How do I ask Spotify to refund my 9.99 and charge me 4.99? Thank you,Fabio Soares

fabio_soares
Newbie
For many months, I've been charged 4.99 for being a student. However, this month Spotify charged me 9.99, as a full subscription price. How do I ask Spotify to refund my 9.99 ...
2018-01-08 11:33:39 AM
2018-10-16 2:30:11 PM
Daisy
Spotify Legend
821 Views
1 replies
0 likes

821 Views
1 replies
0 likes

Superuser Contribution Wanna TURN OFF my credit card payment... ONLY prepaid cards! HOW?

So... I don't want to use my credit card (automatic payment) neither PayPal... ONLY prepaid card!!! The thing is that I already put the code of one (for one month), my account says PREMIUM, but it also says that I have a problem with the payment (Cre...

LazloDaSilva
Newbie
So... I don't want to use my credit card (automatic payment) neither PayPal... ONLY prepaid card!!! The thing is that I already put the code of one (for one month), my account says PREMIUM, but it al...
2018-02-15 7:46:32 PM
2018-10-16 2:23:25 PM
Daisy
Spotify Legend
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

Superuser Contribution Spotify premium by Bouygues telecom

Hello, we have spotify premium paid by Bouygues telecom 9,99€/mth (french Telecom operator) but we can't have spotify premium on my cell device... Bouygues said that all was right on their side. Premium worked well since years ago, but not since begi...

stephanie_8591
Newbie
Hello, we have spotify premium paid by Bouygues telecom 9,99€/mth (french Telecom operator) but we can't have spotify premium on my cell device... Bouygues said that all was right on their side. Prem...
2018-03-07 12:26:46 PM
2018-10-16 12:29:38 PM
Guido
Spotify Legend
631 Views
1 replies
1 likes

631 Views
1 replies
1 likes

Solved!!Superuser Contribution Tidak dapat pin verifikasi saat pembayaran

Saya mau mendaftarkan spotify premium lewat pambayaran pulsa indosat, tetapi ketika saya hendak memasukkan kode pin pembayaran, kode pin nya nggak masuk ke pesan. Tolong kasih tau apa masalahnya, karena masalah tersebut saya tidak bisa menikmati spot...

UniiKyu
Newbie
Saya mau mendaftarkan spotify premium lewat pambayaran pulsa indosat, tetapi ketika saya hendak memasukkan kode pin pembayaran, kode pin nya nggak masuk ke pesan. Tolong kasih tau apa masalahnya, kar...
2018-10-12 12:59:25 AM
2018-10-16 10:13:04 AM
Guido
Spotify Legend
1808 Views
1 replies
1 likes

1808 Views
1 replies
1 likes

Superuser Contribution Spotify Premium suddenly stops working

My spotify premium suddenly stops workingcan anybody help asap please

Skeezz
Newbie
My spotify premium suddenly stops working can anybody help asap please
2018-10-11 12:17:32 PM
2018-10-16 8:51:09 AM
Guido
Spotify Legend
405 Views
3 replies
0 likes

405 Views
3 replies
0 likes

Superuser Contribution Cancel Company Subscription to switch to Family Plan

My Question or IssueI currently have a premium plan through my mobile provider, and would like to switch to a Family Plan. To do this, I know I have to cancel my plan through my mobile provider. My question is, will I lose all my playlists and songs ...

Shalpe
Casual Listener
My Question or Issue I currently have a premium plan through my mobile provider, and would like to switch to a Family Plan. To do this, I know I have to cancel my plan through my mobile provider. My...
2018-10-13 4:31:51 PM
2018-10-16 8:38:20 AM
Guido
Spotify Legend
319 Views
3 replies
0 likes

319 Views
3 replies
0 likes

Lost account information

Hi I signed up for 3 month trial in June and cannot remember what my username or password is, nor can I remember what the email address was that I used.The money is still coming out of my bank account and the bank say I can't cancel it without speaki...

jnjc2010
Newbie
Hi I signed up for 3 month trial in June and cannot remember what my username or password is, nor can I remember what the email address was that I used. The money is still coming out of my bank acco...
2018-10-15 2:03:45 PM
2018-10-15 7:03:55 PM
Jose_M
Spotify Star
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

I can't buy premium.

CountryTurkeyDeviceNote 5Operating SystemAndroid My Question or IssueI'm trying to get to premium with my cell phone bill.I'm entering all my information correctly, but I don't have a confirmation code on my phone. That's why I can't get to the premi...

evypie
Newbie
Country Turkey Device Note 5 Operating System Android My Question or Issue I'm trying to get to premium with my cell phone bill.I'm entering all my information correctly, but I...
2018-10-15 3:49:25 PM
2018-10-15 6:36:09 PM
Luke
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

Where did my premium (family) go?

I've been premium for many, and many years. I signed up through my FB account, and I've never had any problem or issue's. A couple of months ago I also added family to my account.Today I signed in and my premium is gone all of the sudden, and I never...

MiraVDA
Casual Listener
I've been premium for many, and many years. I signed up through my FB account, and I've never had any problem or issue's. A couple of months ago I also added family to my account. Today I s...
2018-10-09 5:37:24 PM
2018-10-15 3:34:44 PM
Jose_M
Spotify Star
597 Views
7 replies
2 likes

597 Views
7 replies
2 likes

Superuser Contribution Payed for premium... where is it ?

Have a recurring Spotify premium subscription renewal. This past one did not renew due to low funds on my card. For about a week I had to go without premium and just use the free Spotify. Yesterday money was put on my card and the first thing done wa...

adtralexaa
Newbie
Have a recurring Spotify premium subscription renewal. This past one did not renew due to low funds on my card. For about a week I had to go without premium and just use the free Spotify. Yesterday m...
2017-11-12 2:33:38 AM
2018-10-15 3:11:21 PM
Daisy
Spotify Legend
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Superuser Contribution Premium sudenly stopped working

Hey i redeemed a gift card on june 27th. It was working but now when i open the web browser or the app on laptop it says i must upgrade. Can you do something about it pls? I have the receipt

Siavash_enayati
Newbie
Hey i redeemed a gift card on june 27th. It was working but now when i open the web browser or the app on laptop it says i must upgrade. Can you do something about it pls? I have the receipt
2017-07-08 4:41:02 PM
2018-10-15 2:57:40 PM
Daisy
Spotify Legend
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

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