Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62414 Views
- 43 replies
- 3 likes
- 62414 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Problem with Payment
Hi CommunityIve just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options available work. Everytime i attempt to make a payment; both c...
- Hi Community Ive just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options availa...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Credit Card Troubleshooting
I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and computers. Is there any solution?
- I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and com...
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Problems updating card details "not launched in this country"
Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched in this country yet. You need to use a card issued ...
- Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched ...
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Got charged twice. / Me cobraram duas vezes.
Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou de me cobrar duas vezes, não sei como proceder. Tô usando o nubank pr...
- Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou ...
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- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Error when trying to pay premium
I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been...
- I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment ...
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- Spotify Star
- 210 Views
- 1 replies
- 1 likes
- 210 Views
- 1 replies
- 1 likes
Double Payment Reference
I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the reason why premium subscription isn't working?
- I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Premium account when using Sonos but not recognized in Spotify app
Dear, I am using Spotify through the Sonos app and therefor I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account. Could you please help me?
- Dear, I am using Spotify through the Sonos app and therefor I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still have a...
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- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Downgraded to Free, Wont Let Me Resubscribe.
Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing me to view the “Downgrade” option screen and had no ...
- Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing m...
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
i'm being charged but i can't access my account
Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to either cancel my account OR get access to it. this account im using i...
- Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to eith...
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Unable to change the country
Hello!I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this card was issued in different this payment method will not be ac...
- Hello! I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
My Account should be Premium and NOT free
Dear Sir/MadamI am using Spotify through the Sonos app and therefore I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account.Could you please help me?
- Dear Sir/Madam I am using Spotify through the Sonos app and therefore I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still ha...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Cant log in
I cant log in an it is not recognising my email.I am getting charged monthly for premium.Is there any way of linking my financial details to my log on. Thanks
- I cant log in an it is not recognising my email. I am getting charged monthly for premium. Is there any way of linking my financial details to my log on. Thanks
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- Spotify Star
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
my account still no premium. somebody help me
i paid the price but my account still no premium...1-2-
- i paid the price but my account still no premium... 1-<removed sensitive info> 2-<removed sensitive info>
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- Spotify Star
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
Problemas con tarjeta de crédito cuenta estudiante
Buenas noches, hoy deseo ingresar mi tarjeta de crédito pero dice que tiene problemas con el banco, pero no es así. Esperto respuesta.
- Buenas noches, hoy deseo ingresar mi tarjeta de crédito pero dice que tiene problemas con el banco, pero no es así. Esperto respuesta.
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
i need technical support
i pay for premium and i got charged for this month but my account is saying i have Spotify free ? i need help a.s.a.p and i would also like the student discount ($4.99)
- i pay for premium and i got charged for this month but my account is saying i have Spotify free ? i need help a.s.a.p and i would also like the student discount ($4.99)
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- Spotify Star
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
I need help, does someone speaks spanish? Need help ASAP.
I have problems with a payment
- I have problems with a payment
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- Spotify Star
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Lost my Premium
I quite literally woke up one day to find out that I lost my Spotify Premium even though I have 24 months through Vodafone. I was wondering if this had happened to anyone else?
- I quite literally woke up one day to find out that I lost my Spotify Premium even though I have 24 months through Vodafone. I was wondering if this had happened to anyone else?
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Paid for premium but Im still Free
3 weeks ago I made my Premium subscription but anytime I want to scroll through the music list or use it like Premium the message of "update to Premium" appears, but when I go to " My account" it saids I got a Premium account.
- 3 weeks ago I made my Premium subscription but anytime I want to scroll through the music list or use it like Premium the message of "update to Premium" appears, but when I go to " My account" ...
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
unable to skip on fire stick tv
I am a premium subscriber and I have a firestick for my TV. For some reason, it will not allow me to skip a song, I have to fast forward all the way through it. I tried uninstalling and reinstalling. Still have the problem. Anyone know of a solution ...
- I am a premium subscriber and I have a firestick for my TV. For some reason, it will not allow me to skip a song, I have to fast forward all the way through it. I tried uninstalling and reinstalling....
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- Spotify Star
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Trying to update the payment method
Going to Subscription menu and pressing "Update" on the Payment Method redirects me to the "Start My Premium for Family" page, not the payment method update page. How can I update the payment method without changing the premium plan?
- Going to Subscription menu and pressing "Update" on the Payment Method redirects me to the "Start My Premium for Family" page, not the payment method update page. How can I update the payment method ...
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- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes