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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14558 Views
  • 27 replies
  • 2 likes
  • 14558 Views
  • 27 replies
  • 2 likes

Superuser Contribution KPN contract beëindigd

Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in). Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!

  • Newbie
  • Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in).   Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!
  • Daisy
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Cobro después de dar de baja premium

Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias

  • Casual Listener
  • Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias   
  • Jose_M
  • Spotify Star
  • 371 Views
  • 4 replies
  • 1 likes
  • 371 Views
  • 4 replies
  • 1 likes

Superuser Contribution De universitario a familiar

Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?

  • Newbie
  • Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?...
  • Daisy
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con mi cuenta premium.

Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?

  • Newbie
  • Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?
  • Daisy
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oir Spotify en el local de un negocio

Hola:¿Se puede oir Spotify en un negocio donde concurren clientes?En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos

  • Newbie
  • Hola: ¿Se puede oir Spotify en un negocio donde concurren clientes? En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad?   Saludos
  • Daisy
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda de mi boleta

Alguien me puede aclarar porque me vino más este mes para pagar ?

  • Newbie
  • Alguien me puede aclarar porque me vino más este mes para pagar ?
  • Daisy
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda¡¡ :v

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece que estoy usando el modo gratisComo puedo arreglarlo...

  • Newbie
  • Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece q...
  • Daisy
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo acceder a mi cuenta premuim

Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado.Agradeceria que me restauraran la cuenta lo antes posible. Un saludo

  • Newbie
  • Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado. Agradeceria que me restauraran la cuen...
  • Daisy
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i have been charged twice

PlanPremiumCountryMalaysia DeviceHuawei Nova 2iOperating SystemAndroid My Question or Issue i have been charged twice as per my plan is subscribed via my mobile provider.at the same time i have been charged to my card as well.please rectify

  • Newbie
  • Plan Premium Country Malaysia   Device Huawei Nova 2i Operating System Android   My Question or Issue  i have been charged twice as per my plan is subscribed via my mobile p...
  • Daisy
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Purchase Premium Gift Subscription

My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. I am not entering the card information wrong. I've tried on a couple of di...

  • Casual Listener
  •   My Question or Issue   I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards.  ...
  • Guido
  • Spotify Legend
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Solved!! student for 3 months for $1 but is 1 month

I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?

  • Casual Listener
  • I just signed up for the trial, thinking that it was the $1 for 3 months for students.  But my account is showing that the trial is only for one month.  How do I get that fixed?  
  • Billy-J
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family only plays on 1 device...!

I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone while i'm listening to music on my phone, it just shows w...

  • Casual Listener
  • I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone w...
  • drogen_omen
  • Casual Listener
  • 2323 Views
  • 2 replies
  • 0 likes
  • 2323 Views
  • 2 replies
  • 0 likes

PayPal problem

Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premium.

  • Newbie
  •   Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premiu...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

I cancelled my subscription and spotify charged me again

This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT TIMES NOW. I AM FURIOUS. I cancelled this a week ag...

  • Newbie
  • This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT ...
  • Jose_M
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify took my money and delivered nothing

PlanFree/PremiumCountry Australia DeviceGalaxy note 8Operating System Android Oreo My Question or IssueWhy is spotify so useless . Paid for premium service and got nothing . Outrageous site to navigate customer service is pathetic . Spotify must be r...

  • Newbie
  • Plan Free/Premium Country  Australia    Device Galaxy note 8 Operating System  Android Oreo   My Question or Issue Why is spotify so useless . Paid for premiu...
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Fake email with 150$ year sub

Hi i just received this email this morning, what do i have to do with this fishing ?

Screenshot 2018-10-23 at 15.51.53.png
  • Newbie
  • Hi i just received this email this morning, what do i have to do with this fishing ?
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Does thumbs up on a Radio station affect all Spotify results?

If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify? Help says "Click when a track is playing and the station imp...

  • Regular
  • If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify?   ...
  • charmedbirds
  • Regular
  • 688 Views
  • 2 replies
  • 0 likes
  • Radio
    thumbs up
  • 688 Views
  • 2 replies
  • 0 likes

Premium subscription

PlanFree/PremiumCountry United Kingdom My Question or Issue Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now a...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   My Question or Issue   Today I received an e-mail telling me that my premium subscription has been paused. The money is in the accoun...
  • Jose_M
  • Spotify Star
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

How to change Premium subscription

Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered, except with an automatic email. I believe that Spo...

  • Newbie
  • Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered,...
  • Jose_M
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes