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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128641 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56670 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231602 Views
144 replies
13 likes
My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How can this be rectified?
My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How ...
Spotify Legend
408 Views
2 replies
0 likes
PlanFamilyCountry Italy My Question or IssueI'm trying to end my Family subscription and get the usual Premium.I downgraded from Family to Premium and had to wait for the month to end in order to get all the procedure done. I should now have my Premi...
Plan Family Country Italy My Question or Issue I'm trying to end my Family subscription and get the usual Premium. I downgraded from Family to Premium and had to wait for the mont...
Spotify Star
444 Views
1 replies
0 likes
PlanStudent PremiumCountry USA DeviceiPhone XSOperating SystemiOS 12 Order id .....34109account soliloquent My account online shows that my premium is paid but my app won’t let me use paid features. I’m logging in the with same account online and on ...
Plan Student Premium Country USA Device iPhone XS Operating System iOS 12 Order id .....34109 account soliloquent My account online shows that my premium is paid...
Spotify Star
1194 Views
3 replies
0 likes
My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and clicked "Get Premium". Upon which I log in via facebook, and I clic...
My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and c...
Spotify Star
1774 Views
1 replies
0 likes
Free/Premium: Premium for Students Country: Australia My Question or Issue:Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the past year, however, I was charged $11.99 this month and when I change my plan...
Free/Premium: Premium for Students Country: Australia My Question or Issue: Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the ...
Spotify Star
407 Views
1 replies
0 likes
Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free. Gostaria de uma solução urgente, a assinatura continua inativa h...
Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free. Gostar...
Spotify Legend
321 Views
1 replies
0 likes
Hello,I am asking this question on behalf of my sister. Before this, she registered for one month free trial for Premium but she cancelled the Premium before the trial ends and now it's been two months since she deleted her account. The problem is sh...
Hello, I am asking this question on behalf of my sister. Before this, she registered for one month free trial for Premium but she cancelled the Premium before the trial ends and now i...
Spotify Star
582 Views
3 replies
0 likes
I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps, gone incognito, changed country, I have done EVERY...
I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps,...
Spotify Star
305 Views
1 replies
0 likes
Can you please delete the credit card information saved on my account please and thank you! I could not delete it myself and find the option where to delete it.
Can you please delete the credit card information saved on my account please and thank you! I could not delete it myself and find the option where to delete it.
Spotify Star
375 Views
1 replies
0 likes
PlanFree/PremiumCountry United States of AmericaDeviceiphone 6sOperating SystemIOS 12.0.1My Question or Issue I have been using spotify for years now as a student, i am still a student, and my past bill is $9.99. Why is it not $4.99 like it says for ...
Plan Free/Premium Country United States of America Device iphone 6s Operating System IOS 12.0.1 My Question or Issue I have been using spotify for years now as a student, i am st...
Spotify Star
434 Views
1 replies
0 likes
PlanFreeCountry USDeviceToshiba LaptopOperating SystemWindows 10 My Question or Issue Im trying to sign up for the 30 day free trail for premuim. Everytime i enter my information and try to start it an error message pops up saying that the payment fa...
Plan Free Country US Device Toshiba Laptop Operating System Windows 10 My Question or Issue Im trying to sign up for the 30 day free trail for premuim. Everytime i enter ...
Spotify Star
277 Views
1 replies
0 likes
My Question or Issue I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?
My Question or Issue I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?
Spotify Legend
269 Views
1 replies
0 likes
PlanPremiumCountry United States My Question or IssueI recieved a 28 dollar POS charge on my account on November 1st. I have not recieved a reciept for this transaction nor was I informed about this charge. I don't know who to contact about this issu...
Plan Premium Country United States My Question or Issue I recieved a 28 dollar POS charge on my account on November 1st. I have not recieved a reciept for this transaction nor was I ...
Community Legend
546 Views
1 replies
0 likes
Plan - PremiumCountry - USA My Question or Issue Yesterday (11/4) I switched my premium account to a student discount premium account which should charge me $4.99 a month. However, my bank account shows I was charged $9.99 instead. How can I get my m...
Plan - Premium Country - USA My Question or Issue Yesterday (11/4) I switched my premium account to a student discount premium account which should charge me $4.99 a month. Ho...
Spotify Legend
233 Views
1 replies
0 likes
I have a family subscription with payment method iDeal. I have aan invoice for the next period, on the invoice it also says that payment method is iDeal. But I don’t know how to pay it. There’s no link to iDeal. How can I pay this invoice.
I have a family subscription with payment method iDeal. I have aan invoice for the next period, on the invoice it also says that payment method is iDeal. But I don’t know how to pay it. There’s no li...
Spotify Legend
263 Views
1 replies
0 likes
Plan Premium familiarCountry: MéxicoLLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion para pagar... se supone que es automatico. Parece que es muy c...
Plan Premium familiar Country: México LLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion...
Spotify Legend
356 Views
1 replies
0 likes
Why can't I redeem a gift card with Premium Family? It can't be that hard, because it works at Netflix. Here I can charge credits, use my credit card, etc. So if Netflix can do it, why can't Spotify do it? I have a Premium for Family plan and have a ...
Why can't I redeem a gift card with Premium Family? It can't be that hard, because it works at Netflix. Here I can charge credits, use my credit card, etc. So if Netflix can do it, why can't Spotify ...
Spotify Legend
392 Views
3 replies
0 likes
Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscription. Country Sweden,windows 10,premium
Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscrip...
Spotify Star
836 Views
3 replies
0 likes
PlanPremiumCountry PhilipinesDeviceHp Notebook / Google PixelOperating SystemWin 10 & Android My Question or Issue I'm trying to pay for premium subscription through paypal, but all i get is message "We’re sorry. We weren’t able to complete your paym...
Plan Premium Country Philipines Device Hp Notebook / Google Pixel Operating System Win 10 & Android My Question or Issue I'm trying to pay for premium subscription th...
Spotify Legend
3731 Views
5 replies
0 likes
Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem
Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, ...
Spotify Legend
302 Views
1 replies
1 likes
