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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
122153 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Newbie
40506 Views
82 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
211562 Views
137 replies
12 likes
Country : FranceDevices : Nexus 5, PCOperating System : Android, Windows 7My Question or Issue :Hi Spotify support,Until 4 december 2017, I was subscribed as Premium and paid 9,99 € per month. But you canceled my Premium subscription at that time, wh...
Country : France Devices : Nexus 5, PC Operating System : Android, Windows 7 My Question or Issue : Hi Spotify support, Until 4 december 2017, I was subscribed as Premium and paid 9,99...
Spotify Legend
379 Views
3 replies
0 likes
PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(IOS 12) My Question or IssueWhy it charged me 15$. My all friends registered and get 2 months on family plan why it charged me money. Give me 2 months then charge
Plan Premium Country USA Device (Macbook Pro late 2016) Operating System (IOS 12) My Question or Issue Why it charged me 15$. My all friends registered and get 2 months on fa...
Spotify Legend
362 Views
4 replies
0 likes
Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me..) I only have one subscription, but Spotify has c...
Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me...
Spotify Legend
219 Views
1 replies
0 likes
Hello, I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work. Payments are up to date, the last being November 10th. The username on my account page appears as zvbwhrq4chhdgta7nqq...
Hello, I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work. Payments are up to date, the last being November...
Spotify Legend
535 Views
6 replies
1 likes
I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there was an error with my payment method. There was no ...
I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there...
Spotify Legend
279 Views
1 replies
0 likes
I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page
I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page
Spotify Legend
243 Views
1 replies
0 likes
PlanPremiumCountry Poland My Question hi can i add upPremium gift cards ?like if i buy 2 premium gift cards of value 120PLN which is 6 months of premium can i use both of them at same time so i would have year of premium subscribtion ?
Plan Premium Country Poland My Question hi can i add upPremium gift cards ? like if i buy 2 premium gift cards of value 120PLN which is 6 months of pre...
Spotify Legend
756 Views
3 replies
0 likes
I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to the subscription I want?
I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to ...
Spotify Legend
576 Views
4 replies
0 likes
Plan Premium 6 months Country Mexico Device iPhone 6s Operating System iOS 12 My Question or Issue Hi. I have paid for 6 months plan at OXXO in Mexico city at 6:03pm on 29th of November. But My premium have not been renewed. [Moderator edit - removed...
Plan Premium 6 months Country Mexico Device iPhone 6s Operating System iOS 12 My Question or Issue Hi. I have paid for 6 months plan at OXXO in Mexico city a...
Spotify Legend
650 Views
7 replies
0 likes
Plan 9.99 monthlyPremiumCountry - Scotland Device - All devices.Operating SystemAndroid, Xbox, Windows. My Question or IssueI should have premium until nearer the end of this month, but it's been cancelled somehow, also had problems login in and was ...
Plan 9.99 monthly Premium Country - Scotland Device - All devices. Operating System Android, Xbox, Windows. My Question or Issue I should have premium until nearer the end of thi...
Casual Listener
227 Views
1 replies
0 likes
Plan/PremiumCountryCanadaDevice(iPhone 8 My Question or Issue I signed up for spotify for the 3 months for 99 cents. I was charged a week later for 9.99. I already had the correct charge of 99 cents from dec 1st. On dec 8 I had an additional charge o...
Plan /PremiumCountry Canada Device (iPhone 8 My Question or Issue I signed up for spotify for the 3 months for 99 cents. I was charged a week later for 9.99. I alr...
Spotify Star
277 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiunCountryArgentina DeviceHuawei mate 10 liteOperating SystemAndroi 8.0.0 My Question or Issuewhen I do not have internet, I...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premiun Country Argentina Device Huawei mate 10 lite...
Spotify Star
224 Views
1 replies
0 likes
I cancelled my subscription and want to re-new again, do I have to pay straight away or will the payment come out the following month.
I cancelled my subscription and want to re-new again, do I have to pay straight away or will the payment come out the following month.
Spotify Star
263 Views
1 replies
0 likes
student PlanPremiumusa all Devices My Question or Issue:so, some how someone got in to my account and changed my email address, did not think much of it and emailed spotify back saying it was not me and to change it back. go figure i got no reply and...
student Plan Premium usa all Devices My Question or Issue: so, some how someone got in to my account and changed my email address, did not think much of it and emai...
Spotify Star
296 Views
3 replies
0 likes
PlanFreeCountry MalaysiaMy Question or Issue Ive tried to subscribe to premium service at the discount price (RM2 for 3 months). After I typed in all my payment details, it stated that I'm not eligible for this promotion (although I'm a new user). Ho...
Plan Free Country Malaysia My Question or Issue Ive tried to subscribe to premium service at the discount price (RM2 for 3 months). After I typed in all my payment details, it stated...
Spotify Star
380 Views
4 replies
0 likes
My card numbers have recently been stolen on the web, so I don't want to use my new card numbers to pay Spotify anymore. Is there a way to settle a regular bank transfer ? Or to use Paypal for monthly transfer ?Thanks in advanceA.
My card numbers have recently been stolen on the web, so I don't want to use my new card numbers to pay Spotify anymore. Is there a way to settle a regular bank transfer ? Or to use...
Spotify Star
267 Views
1 replies
0 likes
hey, i have a problem with premium. I payed 0.99 for 3 months premium but for now i don’t have premium anymore but spotify keep taking money from my bank account. What do i have to do to get back premium?
hey, i have a problem with premium. I payed 0.99 for 3 months premium but for now i don’t have premium anymore but spotify keep taking money from my bank account. What do i have to do to get back pre...
Spotify Star
231 Views
1 replies
0 likes
Hi.I have a question about premium subscription.If I have an active premium on my account and I want to use a coupon for other months, new subscription will be active after the expiration of the first one or it will overwrite the active one?
Hi. I have a question about premium subscription. If I have an active premium on my account and I want to use a coupon for other months, new subscription will be active after ...
Community Legend
213 Views
1 replies
0 likes
I cancelled my subscription before my trial ended and I was still charged. I am confused?
I cancelled my subscription before my trial ended and I was still charged. I am confused?
Spotify Star
266 Views
1 replies
0 likes
So how come. The first time the offer was availible, it was 9 DKK for 3 months. After that, it was 99DKK for 3 months and now? I dont even get that offer anymore even though it is up. I will be honest. It is kind of sad that you do not care about you...
So how come. The first time the offer was availible, it was 9 DKK for 3 months. After that, it was 99DKK for 3 months and now? I dont even get that offer anymore even though it is up. I will ...
Community Legend
410 Views
3 replies
0 likes
