Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40825 Views
- 20 replies
- 1 likes
- 40825 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5194 Views
- 23 replies
- 2 likes
- 5194 Views
- 23 replies
- 2 likes
Being asked for a one year sub instead of monthly
Hello,I've been recently asked to enter my new card number (the old one expired july the 1st). I made the change through the phone app (Honor 5X), but the problem is that I only had two options : a whole year sub (119,88 euros) or a family premium (1...
- Hello, I've been recently asked to enter my new card number (the old one expired july the 1st). I made the change through the phone app (Honor 5X), but the problem is that I only had two options : a...
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- Spotify Star
- 567 Views
- 9 replies
- 0 likes
- 567 Views
- 9 replies
- 0 likes
Hulu link Issue
Plan Student PremiumCountryUSAOperating SystemWindows 10 My Question or Issue I cannot seem to get hulu even though I am a premium member. Every time I try to link my account it says that "We have run into a snag". Help please? (Image attached)
- Plan Student Premium Country USA Operating System Windows 10 My Question or Issue I cannot seem to get hulu even though I am a premium member. Every time I try to link my a...
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- Spotify Star
- 683 Views
- 8 replies
- 0 likes
- 683 Views
- 8 replies
- 0 likes
Solved!! Does Spotify still do a Spotify One Plus One account?
I'm leaving my family Premium group but want to set up a new Premium acount for myself and my partner at our new home. Is there a Spotify One Plus One option? Or would be have to go the whole hog and get a new 'family' subscription (even tho' there's...
- I'm leaving my family Premium group but want to set up a new Premium acount for myself and my partner at our new home. Is there a Spotify One Plus One option? Or would be have to go the whole hog and...
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- Casual Listener
- 860 Views
- 2 replies
- 0 likes
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Premium accounts
- 860 Views
- 2 replies
- 0 likes
Charged
Got charged 5.99 3 times but did not get premium
- Got charged 5.99 3 times but did not get premium
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Renewing a Premium Subscription
So Spotify shut off my premium account after my lack of payment for a few months. Upon trying to renew it (with the same card) I keep receiving messages saying that "the page has expired" or "card payment failed". The card has money on it, I don't se...
- So Spotify shut off my premium account after my lack of payment for a few months. Upon trying to renew it (with the same card) I keep receiving messages saying that "the page has expired" or "card pa...
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- Spotify Star
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Spotify is In my Country but won’t let me update
Hello, I have been in the DR for over a year now and haven’t had a problem, once I had to change my card number, still form a Dominican Republic Card, it says spotify isn’t in the DR which it is. How can I fix this and thank you!
- Hello, I have been in the DR for over a year now and haven’t had a problem, once I had to change my card number, still form a Dominican Republic Card, it says spotify isn’t in the DR which it is. How...
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Can't change Credit Card
My credit card is about to expire so I want to change it but when I introduce the details of another credit card it says Spotify is not available in my country (Argentina) although it is, any ideas as to how to fix this?
- My credit card is about to expire so I want to change it but when I introduce the details of another credit card it says Spotify is not available in my country (Argentina) although it is, any ideas a...
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- Spotify Star
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Credit card charge i dont recognize
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
- Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
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- Spotify Star
- 349 Views
- 1 replies
- 0 likes
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chargeCredit Card
- 349 Views
- 1 replies
- 0 likes
Charged twice
For some reason I keep getting charged multiple times each month. Please help!!
- For some reason I keep getting charged multiple times each month. Please help!!
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Charged twice: 30/12 99,00 € and 02/01 9,99 €
Dear Sirs,On 30/12 I paid 99 € (order ) to upgrade from monthly base to year base subscription.Today, I have been charged of 9,99 € () again.I kindly ask you a reimbursement of 9,99 €.I look forward to receivng you reply ASAPThanks in adfvenceLuca Te...
- Dear Sirs, On 30/12 I paid 99 € (order <removed sensitive information>) to upgrade from monthly base to year base subscription. Today, I have been charged of 9,99 € (<removed sensitive inf...
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Double Charging
My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or robot working your company other than a really bad m...
- My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or r...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Redirected To Family Plan
My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
- My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Payment issues
who do i contact if im haing trouble updating my credit card info in my account. It keeps saying its not able to update, but i also keep getting notifactions that if i dont pay in 2 days it will end my premium plan. Please help
- who do i contact if im haing trouble updating my credit card info in my account. It keeps saying its not able to update, but i also keep getting notifactions that if i dont pay in 2 days it will...
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
How f....k can I contact spotify?????
The 21st of december I suscribed premium with an offer of 3 months for $900COP and never appeared on my acount which has been updated to premium for only one month (for the first time).Since then a try to contact someone from spotify but it is f...g ...
- The 21st of december I suscribed premium with an offer of 3 months for $900COP and never appeared on my acount which has been updated to premium for only one month (for the first time). Since then a...
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- Spotify Star
- 366 Views
- 1 replies
- 0 likes
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TO SPOTIFY
- 366 Views
- 1 replies
- 0 likes
not taking updated payment info
I'm currently trying to enter updated payment info and spotify is not accepting my card - The card is valid and I'd rather not cancel my account and re-sign up because we've got a lot of family accounts attached. Any suggestions?
- I'm currently trying to enter updated payment info and spotify is not accepting my card - The card is valid and I'd rather not cancel my account and re-sign up because we've got a lot of family accou...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Redirected To Family Plan
My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
- My subscription ended 2 days ago and during that time I've been trying to renew it but I keep getting sent to the Family Plan page and I just want the individual $9.99 subscription.
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Billing
I got billed for a monthly subscription and I currently am paid up for the whole year how do I get my $9.99 back?
- I got billed for a monthly subscription and I currently am paid up for the whole year how do I get my $9.99 back?
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- Spotify Star
- 114 Views
- 1 replies
- 0 likes
- 114 Views
- 1 replies
- 0 likes
Premium Notification
I already got premium for a year, yet i kept on getting notifications that i should update my premium subscription. How can i stop getting those pop-ups/notifications?
- I already got premium for a year, yet i kept on getting notifications that i should update my premium subscription. How can i stop getting those pop-ups/notifications?
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- Spotify Star
- 402 Views
- 1 replies
- 0 likes
- 402 Views
- 1 replies
- 0 likes
3 times charged for offer and still no premium
Hello everyone, I have a question. I tried to obtain a Premium offer of Spotify here in Mexico for 9 pesos (3 months premium). I noticed that I still hadn't obtained Premium but got charged 3 times from my account. I attached some screenshots. Maybe ...
- Hello everyone, I have a question. I tried to obtain a Premium offer of Spotify here in Mexico for 9 pesos (3 months premium). I noticed that I still hadn't obtained Premium but got charged ...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Charged twice per month
Hello I find myself in a situation since a few months where i being charge twice for a premium account. Once through Spotify premium and once by vodafone and although i want to stay premium - vodafone have said i need to cancel the account with you??...
- Hello I find myself in a situation since a few months where i being charge twice for a premium account. Once through Spotify premium and once by vodafone and although i want to stay pr...
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- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes