Subscription not coming thrue after paying.

Reply

Subscription not coming thrue after paying.

SjoukeL
Casual Listener

Plan

Free/Premium

Country

The Netherlands

Device

Pc/S9+

Operating System

Windows 10

 

My Question or Issue

Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on there too after succesfully paying why is this? and how can i fix this? because i did pay for it..

6 Replies

Re: Subscription not coming thrue after paying.

Rock Star 11
Rock Star 11

Hey @SjoukeL ,

 

Welcome to the Community! Sorry to hear you're having trouble to rock your Premium subscription...

 

I recommend you to check out this article and make sure you follow all of its steps.

 

Let me know how you get on :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Subscription not coming thrue after paying.

SjoukeL
Casual Listener

Already checked that article earlier and followed the steps didnt work unfortunately :(

Re: Subscription not coming thrue after paying.

Rock Star 11
Rock Star 11

Can you please go to your subscription page   and tell me the status of your subscription?

 

As you mentioned, you created a second account and tried to buy a subscription there too? Can you check your card and make sure if the payment went through or not?

 

There's also a possibility that you might have accidentally activated your premium subscription on another account that you're not logged into right now, I recommend you to check out this article too.

 

Thanks :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Subscription not coming thrue after paying.

SjoukeL
Casual Listener

 

Hello, I checked my subscription page on both accounts its saying im on an free spotify account, i checked my bank both payments went thrue and also i checked the emails i got after the payment and the usernames in the mails match the ones from the 2 accounts so it isnt any of this, however i contacted spotifycares (spotify their help service on twitter) and they say they are working on the case atm so i think the only option i have right now is to wait on that and hope it can be solved because i did pay for it and id really like it if i can just get my subscription.. ty anyway for the comment tho and lets hope for the best..

Re: Subscription not coming thrue after paying.

Rock Star 11
Rock Star 11

Alright, @SjoukeL . Don't worry, they can take a deeper look into your case and fix it for you! :) Let me know if you have any more questions.

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Subscription not coming thrue after paying.

SjoukeL
Casual Listener

Is the spotifycares twitter an automated bot or something? i ask an normal sirieus question about this issue im still having and i keep getting the same replies...

SUGGESTED POSTS