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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9987 Views
  • 23 replies
  • 2 likes
  • 9987 Views
  • 23 replies
  • 2 likes

No longer able to create a radio station

PlanPremiumCountry USDeviceiMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am no longer able to create a radio station. I have uninstalled and reinstalled Spotify on my computer and it did not help. I get a photo of...

  • Newbie
  • Plan Premium Country  US Device iMac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am no longer able to create a radio station.&nbsp...
  • Brunelicia
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Epic collection, friend... WHAT?!

I have a premium subscription. Recently spotify sent me this message when i tried to add more music:"Epic collection, friend. Your library is all filled up. To save more, you'll need to remove some songs" Apparently i reached the limit of 10,000 song...

  • Casual Listener
  • I have a premium subscription. Recently spotify sent me this message when i tried to add more music: "Epic collection, friend. Your library is all filled up. To save more, you'll need to remove...
  • Nicholz
  • Casual Listener
  • 16761 Views
  • 17 replies
  • 61 likes
  • 16761 Views
  • 17 replies
  • 61 likes

Can not get premium

Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again. I try to use paypal to pay for it.

  • Newbie
  • Hi. I am trying to buy premium but i only get the option of free trail 30 days and when try that i get message that say i already use this. There is no other option to choose so can get premium again...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Change username after account is hacked

Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on my profile, but I can't change the username. I kno...

  • Casual Listener
  • Hi all, someone used my email address to start a Spotify account before I started using Spotify. Now I am a Spotify user, and I used my email to set up the account. I changed all the personal info on...
  • Billy-J
  • Spotify Star
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Unable to access 60 day trial offer

PlanFree/PremiumCountry CanadaDeviceHuawei P20 ProOperating SystemAndroid 8.1 My Question or Issue Unable to access advertised trial offer, not had Premium before. If someone could help me troubleshoot it'd be appreciated!

  • Casual Listener
  •   Plan Free/Premium Country  Canada Device Huawei P20 Pro Operating System Android 8.1   My Question or Issue  Unable to access advertised trial offer, not had Premium ...
  • Billy-J
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! .99 cent hulu

PlanFree/PremiumCountry USADeviceSamsung Galaxy 8Operating SystemMy Question or Issue I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free premium for this. Its there a way i can merge the 2 while only paying .99 cent...

  • Newbie
  • Plan Free/Premium Country  USA Device Samsung Galaxy 8 Operating System My Question or Issue  I have the .99 cent deal for hulu as a black friday deal. And i just got 60 days free p...
  • Maxim
  • Spotify Star
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

My Spotify Premium was hacked and can't log in anymore

My Question or IssueI have a premium account and it was hacked so that I can t log in anymore because they changed the email! I have found an email in french (I m in Italy, so it's weird) that says that the email of my account was changed! How do I g...

  • Casual Listener
  •     My Question or Issue I have a premium account and it was hacked so that I can t log in anymore because they changed  the  email! I have found an email in french (I m in Ita...
  • leoriosan
  • Casual Listener
  • 1690 Views
  • 4 replies
  • 0 likes
  • 1690 Views
  • 4 replies
  • 0 likes

Superuser Contribution Using a gift card internationally

I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be used in America, but if I send the gift card (purchas...

  • Newbie
  • I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be us...
  • Guido
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 2 likes
  • 451 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium stopped before subscription ended

PlanPremiumCountry Singapore Samsung edge 7 Operating SystemAndroid My Question or Issue Premium ended before subscription ends

  • Casual Listener
  •   Plan Premium Country  Singapore   Samsung edge 7    Operating System Android   My Question or Issue  Premium ended before subscription ends
  • Guido
  • Spotify Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Account Already Active?

Plan: FreeCountry: Humboldt/Los AngelesDevice: iphone 10 Current operating systemMy Question or Issue: So i just tried to upgrade my account to premium for students after a while of paying for basic premium, but it says that my student discount has a...

  • Newbie
  • Plan: Free Country: Humboldt/Los Angeles Device: iphone 10 Current operating system My Question or Issue:  So i just tried to upgrade my account to premium for students after a while of payi...
  • Guido
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account with Vodafone plan but still being charged by spotify

Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months. I have contacted vodafone and they said they have not charged me anything and that I should contact spotify. I ...

  • Newbie
  • Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months.  I have contacted vodafone and they said they have not...
  • Guido
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Premium for Family Problem

PlanPremium for FamilyCountry USADeviceiPhone 7, 8, and PC)Operating System(iOS) My Question or Issue We pay for Premium for Family. We have 5 family members under roof, all signed up. WE CAN NEVER LISTEN TO MORE THAN 1 DEVICE AT A TIME. Meaning, whi...

  • Newbie
  •   Plan Premium for Family Country  USA Device iPhone 7, 8, and PC) Operating System (iOS)   My Question or Issue  We pay for Premium for Family.  We have 5 family ...
  • OneByBoo
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Keeps unsubsribing

Im trying to get my 30 day free trial but it keeps unsubsribing me. I tried repeating the process a couple times but to no avail. I would be subscribed for a couple seconds at most but then I got texts saying I was unsubscribed. I was paying trying t...

  • Newbie
  • Im trying to get my 30 day free trial but it keeps unsubsribing me. I tried repeating the process a couple times but to no avail. I would be subscribed for a couple seconds at most but then I got tex...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Does not let me use a premium trial

I have tried redeem the valentines premium trial but when I put my credit card information in it tells me that I have already used a trial but I know I have not had a premium tiral before. Help?

  • Newbie
  • I have tried redeem the valentines premium trial but when I put my credit card information in it tells me that I have already used a trial but I know I have not had a premium tiral before. Help?
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

help

I just paid my Student Premium subscription via Globe Prepaid Load (PH Courier) but when i opened my app, there is a notification saying that I need to update my payment to keep my premium subscription. how do i fix this?

  • Newbie
  • I just paid my Student Premium subscription via Globe Prepaid Load (PH Courier) but when i opened my app, there is a notification saying that I need to update my payment to keep my premium subscripti...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

spotify in my country is $4.99, but my credit card is from aa country where its $9.99

spotify in my country is $4.99, but my credit card is from aa country where its $9.99, i also might be moving to that country in a while, my questions are: if i subscribe to premium now will i pay according to my card location or my actual location a...

  • Newbie
  • spotify in my country is $4.99, but my credit card is from aa country where its $9.99, i also might be moving to that country in a while, my questions are: if i subscribe to premium now will i pay ac...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! spotify e-card page giving 404... is this intentional?

https://www.spotify.com/us/purchase/ecards/ gives a 404i need to purchase an e-card - not sure how to do it now

  • Casual Listener
  • https://www.spotify.com/us/purchase/ecards/ gives a 404 i need to purchase an e-card - not sure how to do it now
  • Maxim
  • Spotify Star
  • 1915 Views
  • 5 replies
  • 0 likes
  • 1915 Views
  • 5 replies
  • 0 likes

Close account to which I can no longer login

I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*) I then created a new account with the address *snip* and started a new subscription linked to t...

  • Newbie
  • I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*)   I then created a new account w...
  • Brunelicia
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como pagar en baloto Colombia?

Buenos dias, quiero pagar Spotify premium en efectivo pero no me aparece la opcion de generar un pin de pago para baloto. ¿Cual es el procedimiento?.Gracias.

  • Newbie
  • Buenos dias, quiero pagar Spotify premium en efectivo pero no me aparece la opcion de generar un pin de pago para baloto. ¿Cual es el procedimiento?. Gracias.
  • Katerina
  • Spotify Legend
  • 4113 Views
  • 2 replies
  • 3 likes
  • 4113 Views
  • 2 replies
  • 3 likes