Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62415 Views
43 replies
3 likes

62415 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8078 Views
23 replies
2 likes

8078 Views
23 replies
2 likes

Superuser Contribution Converting Premium Accounts To Family Plan

PlanPremium My Question or Issue(3) Premium Subscription members just moved into my household. I cancelled my own to become the account in charge of the family plan, but I don't know how that affects billing and other premium accounts. I understand h...

GiovanniAria
Casual Listener
Plan Premium My Question or Issue (3) Premium Subscription members just moved into my household. I cancelled my own to become the account in charge of the family plan, but ...
2019-01-02 12:01:51 PM
2019-01-08 3:54:08 PM
Jemi
Spotify Legend
461 Views
1 replies
0 likes

461 Views
1 replies
0 likes

Superuser Contribution Spotify Family invitations don't work

PlanFree/PremiumCountry SwedenDevice(iPhone 8, iPhone 7, iPhone 6Operating System(iOS 12) My Question or Issue My kids, who fulfil the criteria for Premium for Family, got kicked out of the plan and downgraded to "Free". When I try to re-invite them,...

mathildab1
Casual Listener
Plan Free/Premium Country Sweden Device (iPhone 8, iPhone 7, iPhone 6 Operating System (iOS 12) My Question or Issue My kids, who fulfil the criteria for Premium for Fami...
2019-01-03 5:02:13 PM
2019-01-08 3:25:42 PM
Jemi
Spotify Legend
1414 Views
3 replies
0 likes
Premium for Family

1414 Views
3 replies
0 likes

Superuser Contribution Cuentas equivocadas .

hola. Tengo dos cuentas una con el correo de *snip* y otra ( que no sabía ) que es *snip* cometi el error de pagar la de grupoproyector pero esa no la uso. Quisiera cambiar la suscripción que pague a la cuenta de ownvision que esa es la que si uso y ...

edgarfelix
Newbie
hola. Tengo dos cuentas una con el correo de *snip* y otra ( que no sabía ) que es *snip* cometi el error de pagar la de grupoproyector pero esa no la uso. Quisiera cambiar la suscrip...
2019-01-05 7:30:47 PM
2019-01-08 2:55:29 PM
Jemi
Spotify Legend
937 Views
1 replies
0 likes

937 Views
1 replies
0 likes

Superuser Contribution Getting emails like a new Premium user

Happy holidays everyone! I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well. Here's the timeline: 2017-12-17: the discounted full-year ...

rafal87
Regular
Happy holidays everyone! I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well...
2018-12-26 11:09:57 AM
2019-01-08 1:15:38 PM
Daisy
Spotify Legend
1063 Views
5 replies
0 likes

1063 Views
5 replies
0 likes

Superuser Contribution Premium paid - still no access

Hello,I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. There is also no way to cancel the subscription made....

user-removed
Visitor
Hello, I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. ...
2019-01-07 9:27:38 AM
2019-01-08 1:11:31 PM
Daisy
Spotify Legend
358 Views
6 replies
0 likes

358 Views
6 replies
0 likes

Superuser Contribution How to go back to premium

I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade.How can I go back to premium?Pleaseee help me

Midsy
Casual Listener
I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade. How can I go...
2019-01-06 5:56:27 AM
2019-01-08 11:04:31 AM
Guido
Spotify Legend
1794 Views
3 replies
0 likes

1794 Views
3 replies
0 likes

Solved!! Family plan did not work and I didn't notice... refund?

PlanPremiumCountryGermany My Question or Issue Hi there, I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfriend, who back then lived with me in an apartment. And me. Somehow I upgraded the plan, ever since ...

Flusenkopf
Casual Listener
Plan Premium Country Germany My Question or Issue Hi there, I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfrien...
2019-01-07 7:20:30 PM
2019-01-08 7:54:26 AM
Maxim
Spotify Star
516 Views
1 replies
0 likes
Premium

516 Views
1 replies
0 likes

How to report a public commercial business playing Spotify without a Public Performance License(PPL)

How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people. I don't know anywhere else to inquire about this.

Superfinetime
Newbie
How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people.&n...
2019-01-03 12:24:05 AM
2019-01-07 6:52:37 PM
Maxim
Spotify Star
1644 Views
1 replies
0 likes
Public Performance License (PPL)

1644 Views
1 replies
0 likes

Premium Subscription

PlanUnknownCountryMalaysiaDeviceMi 5Operating SystemAndroid Pie My Question or Issue Hi,I was trying to subscribe to Premium, I was charged RM4 (and I know it should be like that, however it still shows my account as Free Account. But in the picture ...

zixucheah331
Newbie
Plan Unknown Country Malaysia Device Mi 5 Operating System Android Pie My Question or Issue Hi, I was trying to subscribe to Premium, I was charged RM4 (and I know it should b...
2019-01-02 3:12:56 PM
2019-01-07 6:43:41 PM
Billy-J
Spotify Star
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Superuser Contribution Changing phone and no premium access

I changed my phone and downloaded Spotify but I cannot get my premium acccess Please help asap I have no music anymorePlanFree/PremiumCountry FrnceDeviceXiami 8Operating SystemAndroid My Question or Issue

Moltes
Newbie
I changed my phone and downloaded Spotify but I cannot get my premium acccess Please help asap I have no music anymore Plan Free/Premium Country Frnce Device Xiami 8 Operating S...
2019-01-07 2:22:20 PM
2019-01-07 2:37:32 PM
OneByBoo
Roadie
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Superuser Contribution Double Charged by Spotify and NO ONE WILL GET BACK to me and Contact Form will not connect

I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE. I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MANY TIMES I TRY TO SUBMIT IT. I WANT A REFUND BEFORE I REACTIVATE T...

blair7
Newbie
I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE. I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MAN...
2019-01-05 1:52:51 PM
2019-01-07 1:18:04 PM
Daisy
Spotify Legend
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Solved!! Assinatura Spotify Premium

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Então eu registrei meu cartão de crédito, porém ele fez...

Eduardodb
Newbie
Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Entã...
2019-01-07 10:56:29 AM
2019-01-07 11:37:11 AM
Bittencourt
Spotify Star
289 Views
1 replies
0 likes

289 Views
1 replies
0 likes

Charged and switched to Premium Family without being asked

PlanPremiumCountry New Zealand My Question or Issue I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed that i was charged $22.50 this month and have now been upgraded to a Premium Family plan. This wa...

Rafejazz
Newbie
Plan Premium Country New Zealand My Question or Issue I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed t...
2019-01-07 2:09:22 AM
2019-01-07 7:15:36 AM
OneByBoo
Roadie
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

student account with showtime

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that and create a showtime account linked to my email? ...

Amberrasho
Newbie
So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that...
2019-01-07 2:36:10 AM
2019-01-07 7:13:26 AM
OneByBoo
Roadie
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

why can't I get premium student?

PlanPremium for StudentsCountry USADeviceIPhone 7Operating SystemIDK My Question or IssueI am 18 and enrolled at a qualified school but spotify says they cannot verify me when I put in my information. Does anyone have any tips? It says you have to be...

ALPAL2
Newbie
Plan Premium for Students Country USA Device IPhone 7 Operating System IDK My Question or Issue I am 18 and enrolled at a qualified school but spotify says they cannot ...
2019-01-07 5:11:25 AM
2019-01-07 7:03:42 AM
OneByBoo
Roadie
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

I'm trying to renew my student premium but my college is no longer there?

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew it and my college (Fife College) is no longer there...

Cerysogg
Newbie
I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew ...
2019-01-07 6:40:14 AM
2019-01-07 6:59:27 AM
OneByBoo
Roadie
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

Mudança de plano

Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja contratado ou terei que pagar o valor integral novamente.

cleidestela_sil
Newbie
Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja ...
2019-01-05 8:06:24 PM
2019-01-07 2:42:55 AM
Bittencourt
Spotify Star
303 Views
2 replies
0 likes

303 Views
2 replies
0 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

Rpeeters
Newbie
Plan Premium Family Country Canada Device Pixel 2 Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
2019-01-02 4:13:10 PM
2019-01-06 12:50:33 AM
Billy-J
Spotify Star
378 Views
1 replies
0 likes
Double billed
Double Charged
Premium accounts

378 Views
1 replies
0 likes

PAYMENT ACCOUNT

PlanFreeCountrySpain Device(iPhone 7 )Operating System(iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* ?

jgmand
Newbie
Plan Free Country Spain Device (iPhone 7 ) Operating System (iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* <sensiti...
2018-12-31 9:35:33 AM
2019-01-06 12:38:00 AM
Billy-J
Spotify Star
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

Subsription

PlanFree/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do that?

Christophernb3
Newbie
Plan Free/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do...
2018-12-31 11:48:14 AM
2019-01-06 12:32:35 AM
Billy-J
Spotify Star
214 Views
1 replies
0 likes

214 Views
1 replies
0 likes

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