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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83997 Views
  • 30 replies
  • 5 likes
  • 83997 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45797 Views
  • 19 replies
  • 3 likes
  • 45797 Views
  • 19 replies
  • 3 likes

Llevo tres meses pagando y no aparezco como Premium. Esto es un timo??

Estoy pagando a través de PayPal desde Junio! Y cuando entro no salgo como Premium. Y por más q hago lo que me dice la página no consigo que se solucione.

  • Newbie
  • Estoy pagando a través de PayPal desde Junio! Y cuando entro no salgo como Premium. Y por más q hago lo que me dice la página no consigo que se solucione. 
  • Luke
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Se me han borrado los datos de mi tarjeta

Hola, normalmente spotify no me ha dado Ni un problema sin embargo este mes al acceder a la app me aparecía un mensaje en rojo que decia que debía actualizar los dats de mi tarjeta cosa que no hice por que ya había pagado el valor del mes, ahora me h...

  • Newbie
  • Hola, normalmente spotify no me ha dado Ni un problema sin embargo este mes al acceder a la app me aparecía un mensaje en rojo que decia que debía actualizar los dats de mi tarjeta cosa que no hice p...
  • Luke
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Can't buy spotufy premium

I can't buy Spotify premium via mobile. It always says that something has gone wrong and that i should try again omand check my internet connection but it's working just fine

  • Newbie
  • I can't buy Spotify premium via mobile. It always says that something has gone wrong and that i should try again omand check my internet connection but it's working just fine 
  • Luke
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Oops something went wrong, please try again.

I've been trying to fill up the information datas and I end up failing and failing all over again. I'm so tired!!!

  • Newbie
  • I've been trying to fill up the information datas and I end up failing and failing all over again. I'm so tired!!!
  • Luke
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium paused

Why is my premium paused? I was supposed to be charged 29.september but i got a new card so the money didnt go. But i bought a giftcard for a month use of premium and used it on 5th october, but now my spotify premium is paused. What can i do with th...

  • Newbie
  • Why is my premium paused? I was supposed to be charged 29.september but i got a new card so the money didnt go. But i bought a giftcard for a month use of premium and used it on 5th october, but now ...
  • Luke
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se canceló mi cuenta premium y ya se ha realizado el pago

Buen día, el dia 1 del presente mes debia de cobrarse spotify por via de mi tarjeta de débito, el pago no pasó a lo que decidí recurrir a comprar una tarjeta de prepago por 100 pesos mx (lo equivalente a 1 mes de suscripción), el código de la tarjeta...

  • Newbie
  • Buen día, el dia 1 del presente mes debia de cobrarse spotify por via de mi tarjeta de débito, el pago no pasó a lo que decidí recurrir a comprar una tarjeta de prepago por 100 pesos mx (lo equivalen...
  • Luke
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

Wykupilam premium na rok. Otrzymałam potwierdzenie płatności na maila, nawet na stronie Spotify jest potwierdzenie, ale niestety nadal widnieje u mnie subskrypcja FREE... próbowałam już wszystkich „wskazówek” typu wyloguj i zaloguj itp...ktos coś pom...

  • Newbie
  • Wykupilam premium na rok. Otrzymałam potwierdzenie płatności na maila, nawet na stronie Spotify jest potwierdzenie, ale niestety nadal widnieje u mnie subskrypcja FREE... próbowałam już wszystkich „w...
  • Luke
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

i paid for it but still have free account

hey there spotify got my money and didnt made me a premium member can u pls help me because im waiting them for 2 weeks :((

  • Casual Listener
  • hey there spotify got my money and didnt made me a premium member can u pls help me because im waiting them for 2 weeks :((
  • Luke
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Obtive o Spotify Premium durante 12meses e está dando como conta Free

Como pode ver recebi a confirmação do pagamento, mas ainda estou com assinatura Free, queria saber o porquê disso? É normal? Alguém que possa ajudar?

  • Visitor
  • Como pode ver recebi a confirmação do pagamento, mas ainda estou com assinatura Free, queria saber o porquê disso? É normal? Alguém que possa ajudar?   <removed sensitive info>
  • Luke
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

I paid for the year and im still on free

Ayusin niyo yan spotify! Nagbayad ako ng 1 year tapos hindi na ko naka premium. Kakabayad ko lang nung october 11 sa card. Bat ganyan naman!!! I refund niyo pera ko kung hindi ipopost ko to sa social medias. Marami na nagrereklamo about sa ganyan niy...

  • Casual Listener
  • Ayusin niyo yan spotify! Nagbayad ako ng 1 year tapos hindi na ko naka premium. Kakabayad ko lang nung october 11 sa card. Bat ganyan naman!!! I refund niyo pera ko kung hindi ipopost ko to sa social...
  • Luke
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Spotify took my $, then switched me back to Free after 3 days

I upgraded to Premium on Tuesday and got my payment receipt. Today (3 Days later), my account reverted back to Free. I contacted Spotify and tried all the suggested remedies (I even dug out my old Twitter account, since their support responds “faster...

  • Newbie
  • I upgraded to Premium on Tuesday and got my payment receipt. Today (3 Days later), my account reverted back to Free. I contacted Spotify and tried all the suggested remedies (I even dug out my old Tw...
  • Luke
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Check my Account, Please

I paid once for one year. But then again i cannot download any song today I check my account Free.... send help!!!!

  • Newbie
  • I paid once for one year. But then again i cannot download any song today I check my account Free.... send help!!!!   <removed sensitive info>
  • Luke
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Duplicate Payment

Spotify charged my chase card twice for the month. And I have no way to reach out to them

  • Newbie
  • Spotify charged my chase card twice for the month. And I have no way to reach out to them
  • Luke
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

why is Spotify showing subscription free when I have purchased the 12 month premium subscription?

I just purchased the 12 month premium on 10/10/17 and this morning when I logged on to my Spotify it has me on the free subscription. What's going on??

  • Newbie
  • I just purchased the 12 month premium on 10/10/17 and this morning when I logged on to my Spotify it has me on the free subscription. What's going on??
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

4 - Oops something went wrong, please try again.

Please help cant sing up for famaly plan. Tried different emails and browsers.

  • Newbie
  • Please help cant sing up for famaly plan. Tried different emails and browsers.
  • Luke
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

My premium account is not working although it is paid

Hi, My premium subscription worked for one day then it stopped working. In the "Receipt" tab it shows that it was fully paid, and my statement shows that my credit card was charged. However, the subscription page shows that that no active subscriptio...

  • Casual Listener
  • Hi,    My premium subscription worked for one day then it stopped working. In the "Receipt" tab it shows that it was fully paid, and my statement shows that my credit card was charged. Ho...
  • Luke
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Cant upgrade to spotify premium

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

  • Newbie
  • Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.
  • Luke
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

"Oops seems your card or payment provider is having a bad day"

First off please don't tell me that I need to switch internets or computers I've done it like so many times it's not even funny Listen I need music in my life help me please someone tell me why it says "oops seems your card or payment provider is hav...

  • Newbie
  • First off please don't tell me that I need to switch internets or computers I've done it like so many times it's not even funny    Listen I need music in my life help me please someone te...
  • Luke
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Payment failed

Hi! My free 3-month Premium subscription ended last September and I try to continue my monthly Premium subscription by paying for October and paid through loading my sim card with the amount and the transaction went through. However these past few da...

  • Newbie
  • Hi! My free 3-month Premium subscription ended last September and I try to continue my monthly Premium subscription by paying for October and paid through loading my sim card with the amount and the ...
  • Luke
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes