Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 162972 Views
- 109 replies
- 12 likes
- 162972 Views
- 109 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18327 Views
- 27 replies
- 4 likes
- 18327 Views
- 27 replies
- 4 likes
Attivazione errata abbonamento Family
Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare i...
- Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque u...
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- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Spotify Starbucks Premium Membership
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am a ...
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- Casual Listener
- 768 Views
- 2 replies
- 1 likes
- 768 Views
- 2 replies
- 1 likes
Charged twice per month
PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.
- Plan Premium Country Norway Device Huawei p30 My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
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- Community Legend
- 548 Views
- 1 replies
- 0 likes
- 548 Views
- 1 replies
- 0 likes
Gift Card code doesn't work
PlanFree/PremiumCountryMalaysiaDevice(Samsung Galaxy J7 Prime)Operating System(Android) My Question or IssueSince I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I boug...
- Plan Free/Premium Country Malaysia Device (Samsung Galaxy J7 Prime) Operating System (Android) My Question or Issue Since I'm a student with no credit card, my source of Spotify Prem...
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- Spotify Star
- 2528 Views
- 1 replies
- 0 likes
- 2528 Views
- 1 replies
- 0 likes
I was being asked to update payment info for premium sub but spotify automatically charged my acc
PlanIt was premium but now is free.CountryCanadaDeviceiPhone 6S PlusOperating SystemiOS 12.2My Question or IssueI was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying th...
- Plan It was premium but now is free. Country Canada Device iPhone 6S Plus Operating System iOS 12.2 My Question or Issue I was on a premium for students subscription and I was receiving the ...
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- Spotify Star
- 530 Views
- 1 replies
- 0 likes
- 530 Views
- 1 replies
- 0 likes
Google Home Mini redemption promo code australia
I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!
- I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!
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- Newbie
- 2408 Views
- 4 replies
- 0 likes
- 2408 Views
- 4 replies
- 0 likes
Spotify Premium Familia
PlanPremium FamilyCountryBrasilDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueEu e meu filho fazemos parte de um plano Premium Familia assinado pela minha filha, residimos na mesma casa, porém na renovação do plano nossa...
- Plan Premium Family Country Brasil Device Samsung Galaxy S7 Edge Operating System Android Oreo My Question or Issue Eu e meu filho fazemos parte de um plano Premium Familia assi...
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- Spotify Star
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
Trying to switch plan mid cycle
PlanPremium for FamilyCountryUSADevice(Samsung Galaxy 9)Operating System(Android Oreo.) My Question or IssueI've had Premium with Hulu since it was offered. On my last payment I went to switch my credit card info using the mobie app, and It told me t...
- Plan Premium for Family Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo.) My Question or Issue I've had Premium with Hulu since it was offered. ...
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- Casual Listener
- 825 Views
- 2 replies
- 0 likes
- 825 Views
- 2 replies
- 0 likes
Solved!! premium family
I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to premium family?
- I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to...
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- Roadie
- 1576 Views
- 3 replies
- 0 likes
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Premium family
- 1576 Views
- 3 replies
- 0 likes
Spotify app stopped working
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...
- Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted m...
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- Roadie
- 1065 Views
- 1 replies
- 0 likes
- 1065 Views
- 1 replies
- 0 likes
Landscape
Fix landscape view. I'm gonna cancel my subscription.
- Fix landscape view. I'm gonna cancel my subscription.
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- Spotify Star
- 971 Views
- 3 replies
- 1 likes
- 971 Views
- 3 replies
- 1 likes
Superuser Contribution No se puede obtener premium
he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.
- he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.
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- Spotify Legend
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Superuser Contribution Plan familiar
Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en la lista de familiares. He intentado enviar invitaci...
- Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en l...
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- Spotify Legend
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Free account but still being charged for previous premium subscription
My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.
- My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.
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- Community Legend
- 922 Views
- 3 replies
- 0 likes
- 922 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Charged for subscribing to Premium trial
PlanPremium trialCountryMalaysia My Question or IssueI'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days are free and Spotify even sent me a receipt saying that I was charged...
- Plan Premium trial Country Malaysia My Question or Issue I'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days a...
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- Spotify Legend
- 1787 Views
- 6 replies
- 0 likes
- 1787 Views
- 6 replies
- 0 likes
I payed twice in month for premium
PlanFree/PremiumCountryPolandDeviceXiaomi mi a1Operating SystemAndroid 9My Question or IssueI didnt have money on card and i was be on free plan. Then, when money is came, spotify took some automaticly. It was be 8.05 that is almost week ago. Today i...
- Plan Free/Premium Country Poland Device Xiaomi mi a1 Operating System Android 9 My Question or Issue I didnt have money on card and i was be on free plan. Then, when money is came, s...
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- Spotify Star
- 542 Views
- 1 replies
- 0 likes
- 542 Views
- 1 replies
- 0 likes
Superuser Contribution How do we get support response from Spotify?
After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscription, but gives no way for me to get support for a legitima...
- After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscripti...
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- Regular
- 1027 Views
- 5 replies
- 0 likes
- 1027 Views
- 5 replies
- 0 likes
Premium subscription not working
Plan - Premium Country - U.KDevice - Sony Xperia L3 My Question or IssueI just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 sec...
- Plan - Premium Country - U.K Device - Sony Xperia L3 My Question or Issue I just recently changed phones from a Samsung to Sony and after changing my apps over I am having l...
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- Roadie
- 599 Views
- 1 replies
- 0 likes
- 599 Views
- 1 replies
- 0 likes
Hulu Signon
My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...
- My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...
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- Spotify Star
- 796 Views
- 3 replies
- 0 likes
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All PlatformsSubscription
- 796 Views
- 3 replies
- 0 likes
Refund not recieved
Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
- Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
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- Spotify Star
- 414 Views
- 1 replies
- 0 likes
- 414 Views
- 1 replies
- 0 likes