Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53391 Views
  • 32 replies
  • 3 likes
  • 53391 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6845 Views
  • 23 replies
  • 2 likes
  • 6845 Views
  • 23 replies
  • 2 likes

Payment Issues

On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an email where they tell me they have not received the payment, where is...

  • Newbie
  •    On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an emai...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Payment issues

So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so I'm basically getting charged twice now

  • Casual Listener
  • So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so ...
  • Harneet
  • Music Fan
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! Bought wrong Spotify offer

I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is there any way that I can get the 9 euro difference ba...

  • Newbie
  • I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is th...
  • Harneet
  • Music Fan
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! Aile hesabı hakkında

Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin

  • Newbie
  • Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin 🙂
  • Mantisentil
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Premium não entra

Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium

  • Casual Listener
  •   Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium  
  • Billy-J
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Can't access my premium account on new laptop

PlanFree/PremiumCountry My Question or Issue I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old laptop. I now have a new laptop and I can't get the premium account through our pres...

  • Visitor
  • Plan Free/Premium Country     My Question or Issue  I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old lapto...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Music wont play

My Question or Issue So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when i bought premium i cant undo it so i cant hear the songs that i did the thing with. ...

  • Newbie
  •       My Question or Issue   So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when ...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

whu i need to redownload my songs again after the new subscription

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmellow My Question or Issue why do i need to redownload all of my songs again after the the new subscription? when spotify expires, i immediatly to subscribe again spotify...

  • Casual Listener
  • Plan Premium Country  Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmellow   My Question or Issue  why do i need to redownload all of my songs again after t...
  • Billy-J
  • Spotify Star
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

I was charged 30$ when I’ve been on Student Premium the entire year

I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from PlanStudent /PremiumCountry USADevice(iPhone 8 plus)Operating System(iOs...

  • Newbie
  • I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from   Plan Studen...
  • OneByBoo
  • Roadie
  • 1231 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
    transaction
    unknown
  • 1231 Views
  • 1 replies
  • 0 likes

Not Receiving PS 10% off Promotion

PlanPremiumCountry SingaporeDevicePC & Playstation 4Operating SystemWindows 10 My Question or Issue I've a premium account and have spotify on my PS4 but never received the PSPlus Promotion: https://asia.playstation.com/en-sg/psn/playstation-music/sp...

  • Newbie
  • Plan Premium Country  Singapore Device PC & Playstation 4 Operating System Windows 10   My Question or Issue  I've a premium account and have spotify on my PS4 but never ...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! I am back in pay-per-month - want to pay per year

PlanFree/PremiumCountry SwedenDeviceWindows 10 My Question or Issue What has happened to my agreement to pay per year? I see that it is now per month, from next month.

  • Newbie
  • Plan Free/Premium Country  Sweden Device Windows 10   My Question or Issue  What has happened to my agreement to pay per year? I see that it is now per month, from next month.
  • Billy-J
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Solved!! Pay a premium offer with a foreign country card

Hi,Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available for Spotify. Is there a way for me to pay even if it...

  • Visitor
  • Hi, Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available...
  • Loxer
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble a tarjeta

Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y pulse CONTINUAR. Una vez hice esto quise verificar...

  • Newbie
  • Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y...
  • Guido
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

[South Africa][Premium] Trouble changing payment details

I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information. What should I do? I have already followed the step...

  • Newbie
  • I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information....
  • OneByBoo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Visa Gift card

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime, and I put $20 on the card. I know the card is activated and working, but everytime I ...

  • Newbie
  • Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime,...
  • OneByBoo
  • Roadie
  • 887 Views
  • 1 replies
  • 0 likes
  • Premium
    student premium
    Visa
    VIsa Gift card
  • 887 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perfil Público

ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usuários posso contar 29, mas eis que o perfil público decidiu só most...

  • Casual Listener
  •     ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usu...
  • Katerina
  • Spotify Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution old and new account don’t link

I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old playlists? PlanPremiumCountry UK/Sweden Device(iPhon...

  • Newbie
  • I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old p...
  • Katerina
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

I upgraded to Premium, and now my Favorites are gone.

PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemWindows 10My Question or IssueI upgraded to Premium and now my Favorite songs list is gone. What happened to it? Frustrated that me giving Spotify money results in having to waste time and fix...

  • Newbie
  • Plan Premium Country USA  Device Samsung Note 8 Operating System Windows 10 My Question or Issue I upgraded to Premium and now my Favorite songs list is gone. What happened to it? Frust...
  • WTF_No_Repeat
  • Newbie
  • 668 Views
  • 2 replies
  • 1 likes
  • 668 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problème file d'attente

Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider.Plan PremiumPays france DispositifHuawei Système opérateurAndroid Oreo Ma question ou problème J'ai un abonnement Pr...

  • Newbie
  • Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider. Plan Premium Pays france   Dispositif Huawei&nbsp...
  • Katerina
  • Spotify Legend
  • 1688 Views
  • 1 replies
  • 0 likes
  • 1688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento

País BrasilMinha pergunta ou problemaEstou tentando fazer uma assinatura Premium, porém, na hora de confirmar o pagamento dá erro e aparece a seguinte mensagem: " Falha no pagamento. Tente novamente ou use outra forma de pagamento".Estou tentando faz...

  • Newbie
  •   País  Brasil Minha pergunta ou problema Estou tentando fazer uma assinatura Premium, porém, na hora de confirmar o pagamento dá erro e aparece a seguinte mensagem: " Falha no pagament...
  • Katerina
  • Spotify Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes