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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4367 Views
  • 23 replies
  • 2 likes
  • 4367 Views
  • 23 replies
  • 2 likes

Superuser Contribution No fue posible sumarte a este plan familiar

PlanPremiumCountryMexico Device Samsung S7Operating SystemAndroid My Question or Issue Se realizó un cambio de celular en un miembro del plan familiar y ya no quiso activar la cuenta. Lo eliminé del plan y le volví a enviar la invitación y al intenta...

  • Newbie
  • Plan Premium Country Mexico  Device Samsung S7 Operating System Android   My Question or Issue  Se realizó un cambio de celular en un miembro del plan familiar y ya no quiso a...
  • Guido
  • Spotify Legend
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

I think I'm being charged twice.

Ok so, my mother is telling me she's being charged twice a month for spotify and she's saying there is no one else in the family that's using spotify apart from me. Don't know if this is the case but if it is then there's something wrong :). Could so...

  • Newbie
  • Ok so, my mother is telling me she's being charged twice a month for spotify and she's saying there is no one else in the family that's using spotify apart from me. Don't know if this is the case but...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Gift Card Doesn't Work

Hello, I bought a spotify gift card 1 month ago , and it's gonna end 1 week later , I recently bought a giftcard (1 month) and I redeemed it on the spotify website, but the new giftcard doesn't work and I throw it already , It will be good if you can...

  • Newbie
  • Hello, I bought a spotify gift card 1 month ago , and it's gonna end 1 week later , I recently bought a giftcard (1 month) and I redeemed it on the spotify website, but the new giftcar...
  • Billy-J
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Help Getting Student Prices

Today I was attempting to sign up to get the student discount on my spotify acount that I pay the standard rate for monthly. I have 2 accounts, one that is my actual and one that was made many years ago using a more current email, but that account is...

  • Newbie
  •     Today I was attempting to sign up to get the student discount on my spotify acount that I pay the standard rate for monthly. I have 2 accounts, one that is my actual and one that was ...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Offline music lost if cancelling Premium?

I am cancelling my Premium subscription in order to join a Family Plan. Will my downloaded music be lost or will it be there when I join a Family Plan? There will be a gap between when I am cancelling my Premium subscription and when I am joining the...

  • Newbie
  •   I am cancelling my Premium subscription in order to join a Family Plan. Will my downloaded music be lost or will it be there when I join a Family Plan? There will be a gap between when I am c...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Paying by Paypal does not work

It is a kind of user-unfriendly business, this Spotify. Not only am I not able to pay by Paypal (for Premium) since the payment gets in a loop and never finishes, it also took me over 20 minutes to register and find my way to this community. Then pos...

  • Casual Listener
  • It is a kind of user-unfriendly business, this Spotify. Not only am I not able to pay by Paypal (for Premium) since the payment gets in a loop and never finishes, it also took me over 20 minutes to r...
  • Billy-J
  • Spotify Star
  • 805 Views
  • 3 replies
  • 0 likes
  • 805 Views
  • 3 replies
  • 0 likes

Where did my premium go?

PlanPremiumCountry CanadaDeviceNAOperating SystemNA My Question or IssueI'm no longer premium and I have no clue why. What happened? I've logged in and out multiple times. I know I'm in the correct account because I can see previous receipts.

  • Newbie
  • Plan Premium Country  Canada Device NA Operating System NA   My Question or Issue I'm no longer premium and I have no clue why.  What happened?  I've logged in and out m...
  • landonharris88
  • Composer
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Spotify says that I don´t have Premium

PlanPremiumCountry GermanyDeviceSamsung Galaxy A3Operating SystemWindows 10 My Question or IssueI have bought Premium about 3 months ago and now I don´t need it anymore.It is no problem for me to find the side where I can cancel my premium but every ...

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy A3 Operating System Windows 10   My Question or Issue I have bought Premium about 3 months ago and now I don´t need it anymor...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Solved!! Payment failed.

Planfamily subscribshonCountry BulgariaDeviceIPhone XOperating SystemWindows 10 My Question or Issue Hi, I have an issue regarding the payment method for the family subscribshon. I have been using the family sub. for a few months, up until last month...

  • Casual Listener
  •   Plan family subscribshon Country  Bulgaria Device IPhone X Operating System Windows 10   My Question or Issue  Hi, I have an issue regarding the payment method f...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 6 replies
  • 0 likes
  • 514 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium

My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How can this be rectified?

  • Casual Listener
  • My Question or Issue   Hi,    I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How ...
  • Guido
  • Spotify Legend
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify premium reactivation

I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them? Also, if I decide to reactivate my premium membership in the future, will I find in my account the ...

  • Casual Listener
  • I'm going to cancel my premium subscription. Will the tracks that I downloaded still appear in my account even though I will not be able to play them?  Also, if I decide to reactivate my premiu...
  • Peter
  • Spotify Legend
  • 673 Views
  • 2 replies
  • 0 likes
  • 673 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Subs for Pensioners

Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70.ps ... learn CEROC ... it will keep you fit and active like me.

  • Casual Listener
  • Students get discounts but nothing for Pensioners ... you wouldn't be here if not for us so give me a discount .... Lawrie aged 70. ps  ... learn CEROC ... it will keep you fit and active like ...
  • Peter
  • Spotify Legend
  • 1056 Views
  • 3 replies
  • 1 likes
  • 1056 Views
  • 3 replies
  • 1 likes

Made to change date on gift card

I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now?

  • Casual Listener
  • I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now? 
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanPremiumCountry IsraelDeviceGalaxy J5Operating SystemAndroid Oreo My Question or Issue I want to cancel my premium account but have been unable to. I don't know my username or password and I also tried looking for spotify files on my phone but can...

  • Casual Listener
  • Plan Premium Country  Israel Device Galaxy J5 Operating System Android Oreo   My Question or Issue  I want to cancel my premium account but have been unable to.  I ...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
  • 0 likes

Being charged twice through paypal on different accounts

Hi there,I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify account. All good so far. However, I noticed I have been charged on a...

  • Newbie
  •   Hi there, I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify accoun...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Credicard number change

PlanPremiumCountry BrazilDeviceiPhone XOperating SystemIOS 12.1 My Question or Issue Just changed credicard number and was charged R$10.00 (around US$2.50). Is it right ? why ?

  • Newbie
  •   Plan Premium Country  Brazil Device iPhone X Operating System IOS 12.1   My Question or Issue  Just changed credicard number and was charged R$10.00 (around US$2.50)....
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamenti NON dovuti su account FREE

-Piano gratuito-Nazione Italia -Dispositivo Samsung 7 edge-Sistema operativo Android La mia domanda o problema:Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 account GRATIS.-cirogatto era Premium, ma da Aprile 2018 è stato disdetto e t...

  • Newbie
  • -Piano gratuito -Nazione Italia  -Dispositivo Samsung 7 edge -Sistema operativo Android  La mia domanda o problema: Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 a...
  • Guido
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to family plan - how to

PlanPremium - promotion in Thailand (13THB for the first 3 months)CountryThailandDeviceiPhone SE, Mac book airOperating SystemiOS11.4.1 My Question or IssueHi, I have subscribed to Spotify premium for 3 months. The promo will be done on Sep 29.Howeve...

  • Casual Listener
  •   Plan Premium - promotion in Thailand (13THB for the first 3 months) Country Thailand Device iPhone SE, Mac book air Operating System iOS11.4.1   My Question or Issue Hi, &nbsp...
  • Jose_M
  • Spotify Star
  • 852 Views
  • 3 replies
  • 1 likes
  • 852 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mensagem de erro

Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a emissao do boleto.

  • Newbie
  • Boa tarde,   Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a...
  • Guido
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes