I am being charged on a free account

[Bro_ham10]

Plan

Free

Country

 US

Device

Google

Operating System

Android 

My Question or Issue

 I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 months. Please credit my account $87.89 and prevent any further charges to my account. Thank you & I would appreciate your prompt attention to this situation.

[Bittencourt]

Hi @Bro_ham10, thanks for writing.

I'm sorry about that. Please try following these steps:

• Log in to your account page. 
• Click Subscription in the menu on the left. 

If your subscription status is Free, you may have a second account with Spotify. It's worth checking your email inboxes to see if you have any Spotify emails - that can mean that your extra account is registered with that email. 

If you don't have another email address, note how you log into the Spotify app usually:

• If you use your Facebook details try using the blue "Log in with Facebook button." 
• If you use your Spotify username try entering your username or email address. 

Once you've logged in, try the cancel process again and ensure you reach the final confirmation screen. 

Tip: If you subscribed through any other company than Spotify (for example your mobile or broadband company), you need to contact that company to cancel.

For more info, check out this article.

Regarding the refund, here's the Spotify policy:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

Hope this helps!