My plan changes to due when I try to update payment method

[justynavv]

I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay with individual and I can;t change that.

[Maxim]

Hey there,

Thanks for coming to the Community.

Can you confirm that you're attempting to update your payment method through this page: https://www.spotify.com/account/subscription/update-payment-details/?

I've just tried it myself and it works just fine. 🙂

Let me know.

[justynavv]

Hi Maxim, 

I used this flow and after changing my country to Portugal, I am asked to pay for Duo plan. 

When I click to change the plan, I am redirected to a page which says my plan is the Individual one (but I'm still asked to pay for Duo). I don't need it so I am going in circles trying to change the plan and country but nothing works. 

[Vasil]

Hey @justynavv,

Thanks for the update!

Could you try doing the same via a different device and/or from an incognito browser window?
Let us know how it goes 🙂

[justynavv]

Hey Vasil, the same happens in incognito mode.

[Maxim]

Hey @justynavv ,

Thanks for checking.

In this case, it's best to reach out to Support so that they can take a closer look at it 🙂

https://www.spotify.com/about-us/contact/