Need to change credit card for recurring payment

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Need to change credit card for recurring payment

Newbie

Please help me find where to edit credit card info for recurring payment

10 Replies
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Re: Need to change credit card for recurring payment

Rock Star 24
Rock Star 24

Hey @Connorandkelsey,

 

You can update your payment method by doing the following: 

  1. Log in to your account page
  2. Select Subscription in the menu on the left. 
  3. Under Payment details, click UPDATE.
  4. Choose your payment method at the top and fill in the details. 
  5. Click CHANGE PAYMENT DETAILS to confirm.

All done! Your changes will take effect on your next payment. 🙂

MaximRock Star 24
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Re: Need to change credit card for recurring payment

user-removed
Not applicable

I am having the same issue, except whenever I click the "update" button, it doesn't appear to do anything except refresh the page. I want to change my credit card and yet can't.

 

I have tried both Firefox and Chrome with ad blockers off.

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Re: Need to change credit card for recurring payment

Newbie

I'm having the same issue.  When I click update, page just refreshes.  Cannot change card.

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Re: Need to change credit card for recurring payment

Newbie

Same problem, I hit update...and nothing happens ;(

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Re: Need to change credit card for recurring payment

Newbie

I too am having the same problem. When I follow the steps to update my credit card information by clicking Update, the page just refreshes.  This makes it impossible to update the information. : (

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Re: Need to change credit card for recurring payment

Newbie

I have the same problem 

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Re: Need to change credit card for recurring payment

Newbie

Same problem here. I had to cancel my subscription then click the re-create subscription button. This set the subscription up again with the same card. After doing this then click update worked

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Re: Need to change credit card for recurring payment

Newbie

I've had the same problem. Clicking 'Update' just refreshes the page. I've tried different browsers and incognito mode.

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Re: Need to change credit card for recurring payment

Newbie

Also experiencing the same problem, nothing happens when clicking on update. Will the bug be fixed or do I need to re-create account as suggested above?

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