Paid .99 for 3 months but only got one week.

[MaricellaNemo]

I signed up for the .99 for 3 months, but it stopped in a week and started ads. First one, I tapped on the 'learn more , it went to a still frame Spotify ad, but I could not go any further with it. It was not 'clickable'. Each time it came up, I tried again. No luck. This is very frustrating because I need the ad free for my massage business. Please help.

[Maria_B]

Hey @Tommaso09!

Welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
• If a  log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
• If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.
  

Let us know how it goes.