Paid for premium but still have free

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Paid for premium but still have free

Stan55
Newbie

Hello, 

i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and in many times.

thanks for your help

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Plan

Premium

Country

Germany

 

Device

all devices

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

2 Replies

Re: Paid for premium but still have free

OneFrequency
Regular

Hey there,

As far as i dont know when you purchased premium for you account at first can tell you that it sometines cant take a bit of time until you get your premium for your account.
At next if that is'nt the case id reccomend having a look at the this support page:

support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Start by trying out all the steps listed there and if all that does'nt work or you've already treid all of them feel free to come back here and reply to this topic. :)

Re: Paid for premium but still have free

Moderator
Moderator

Hey @Stan55,

 

Just to follow up on what @OneFrequency said, it's possible that this is a result of a known issue which we're currently investigating.

 

Make sure to head over to this thread. We'll make sure to keep you posted and let you know as soon as we have any updates.

 

Thanks!

PeterModerator
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