Payment Card Expired

[eqq_-j2grptk]

My payment card expired in February and I am on maternity leave so I didn't update my payment details for the time being and stopped using Spotify. However I see that Spotify have been able to continue taking payments from an expired Card? How is that possible? 😕

[SergioDavid]

Hey @eqq_-j2grptk, welcome to the Community!

Payments shouldn't be made if your card is expired. We suggest reaching out to your bank to make sure the card is expired.

If so, and you were still charged, reach out to us on Twitter with your account info so we can get a closer look.

Hope that helps 🙂