Payment failed - how long can I keep premium?

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Payment failed - how long can I keep premium?

goshulu
Newbie

My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled, of course). For how much longer will I keep my premium? I am going to subscribe again immediately after I get my new card, so I just want to know how long will I be out of premium.

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Re: Payment failed - how long can I keep premium?

Rock Star 21
Rock Star 21

Hey @goshulu, and welcome to the community.

Hope you're doing great! 

 

Great question. When your card isn't working, canceled, or doesn't have enough funds - your Premium subscription doesn't end right away. Spotify will attempt to charge your card for a few times - and then you'll revert to free (you'll get an email when that happens).

 

In your case, if you're getting your card on 05/06, then your Premium subscription will most likely end and revert to free until you get your card and resubscribe.

 

When you get your new card, you can always log in to your account and update your payment details to continue your Premium subscription. 

 

I hope this helps! Let me know if you have any more questions :) 

Billy-JRock Star 21
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