Announcements

Help Wizard

Step 1

NEXT STEP

Payment for Premium Subscription

Payment for Premium Subscription

I have been trying to put my credit card details in to subscribe for premium spotify, however everytime I do, it comes up with an error saying "my card is having a bad day etc.". However I have tried 5 completely different credit cards, and for each it is giving me the exact same response! Help! Thank you

Reply
1 Reply

Hi, @bch!

 

Welcome to the Spotify Community, we're glad to see you're part of the band.


Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support.
 
Don't hesitate to drop us a message if you need us again.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random