Premium not available even if paid

[Pete877]

I paid premium on 11th october and it was available. Dince today, only spotify free is available. The transaction however was successful and my credit card shows the transaction.

What is the problem?

[Robert_W]

hey @Pete877,

Welcome to the forums!

It sound's as though you may have two account's one free and the other premium. Can you take a look at the following:

The first one is your subscription page, and I'm interested to know what it says about your subscription (Free or Premium): https://www.spotify.com/account/subscription/

The other link to check is your receipts panel. here: https://www.spotify.com/account/subscription/receipt/

Can you check the above and get back to me? 

Also, here is a helpful link with regards to Premium subscriptions:

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Thanks.

[JalalMidani]

Hi, 

I am having the exact same problem. In my receipts page it shows that it was fully paid, and my credit card was charged according to my statement. However, my premium subscription is also not working.

[Robert_W]

Hey @JalalMidani,

Welcome to the forums!

Sorry to hear about your issues. can you let me know if you have had a read of this link that I previously posted:

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Thanks.

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[JalalMidani]

Hi, 

Yes I did and the article did not help at all. 

Thanks, 

[olgaeron]

I have the same problem!!! I paid on october 11 and it was available, premium. Since october 13 until now my spotify is free. I paid for 1 year.

[Robert_W]

Hey @JalalMidani,

Thanks for getting back to me 🙂

I have notified Spotify Staff about your particular issue, and they have suggested that you get in touch with them via one of the ways below in order for them to take a closer look at your account, to check you payments and in case you get any error messages while trying to process the payment on your account:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[user-removed]

Hi! I´ve had the exact problems, but with my family subscription. Can you help me as well? 

[qad283]

Ive paid my anual fee but i still camt use my account
id:qad283

[Pete877]

I twittered with spotifycare and they confirmed there was a problem with the subscription.

I should get a refund soon....

[Robert_W · Accepted solution]

Hi @Pete877!

So glad to hear you got it resolved, and thanks for getting back to me 🙂

If you need help with anything else let me know.

Thanks.