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Problem

I doubled on my card, and my account remains Free. Please solve it.
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Hey @Cristiana2, welcome to the Community!

 

Are you able to see the current status of the payments? If they show as pending/pre-auth, they haven't gone through and the funds should get back to you within a few days.

 

If that's the case, try signing up again here using an incognito window.

 

Let us know if that helps 🙂

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