Problems with the phone app

[Butwhyffs]

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy 10

Operating System

Android

My Question or Issue

For some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen, the music stops playing until I unlock the phone. And when it locks again, the music stops again.

At first, I thought it was a connection problem, but  I checked and the internet connection was fine and this only happens with the phone app.

This is becoming very frustrating, because if I'm listening to music from my phone while doing something, it means I have to stop what I was doing so I can unlock my phone so the music can start playing.

Can you please get this issue resolved.

[Jose_M]

Hello @Butwhyffs!

I'm sorry to hear youre having trouble with this. I'd recommend checking out this guide which includes some useful troubleshooting steps that might help you. 

Keep me posted!