Getting charged for premium when I'm already on a family plan

[Candyquiche]

Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possible for a refund? 

[Mario]

Hey @Candyquiche,

Thanks for reaching out about this here in the Community. 

To clarify, if you upgrade to Premium Family (as the manager of the plan) during your Individual Premium trial, your first billing date will be some days earlier to cover the price difference between Individual and Family Premium.

Likewise, if your intention is to upgrade to Premium Family, you can still do it after the end of your trial at no extra cost but considering that your next billing date will be some days earlier to cover the price difference between the two subscriptions. 

If you'd like to proceed with your refund request, feel free to get in touch with our folks in the Support team. You can do this by following the steps here in the section called Write to us. 

Hope you'll find this info useful. Let us know if there's anything else we can help with!