Replaced Credit Card cannot resubscribe to Premium

[bc12vl1-_t0z6]

I recently canceled the credit card associated with my Spotify Premium account and now I'm stuck on a Free account.

Spotify won't let me resubscribe to Premium with a different credit card, when I try I get a 'Payment Method Failed' message.

[Billy-J]

Hey @bc12vl1-_t0z6,

Sorry to hear this. No worries, help’s here 🙂

Could you try subscribing using another browser, and clearing it’s cache, or use incognito mode? 

Please do make sure you have a good internet connection.

Let me know how this goes 😊

[bc12vl1-_t0z6]

it still does not work. I keep getting "payment failed." This has been going on for 2 weeks. please fix! i want spotify premium back!

[Billy-J]

@bc12vl1-_t0z6,

Thanks. Can I get a screenshot of the error message being shown? Please do hide sensitive info when posting to the community.

Also, could you try this using another device? Make sure you're subscribing through here.

Let me know how it goes.

[bc12vl1-_t0z6]

[image: Screen Shot 2018-08-25 at 12.23.35 PM.png]



this is what the problem looks like. please help asap! o and by the way im
from canada. so is there a problem from canada specifically??

[Billy-J]

@bc12vl1-_t0z6, 

Thanks for the reply. 

I didn’t get a screenshot unfortunately. Could you try resending that. At the end of the reply, you should see “Choose Files” button which is where you can upload your screenshot. 

Also, does trying another payment method help? 

Let me know how this goes.

[bc12vl1-_t0z6]

i tried sending you a screenshot of the matter..... please help! i would
like my spotify premium back!