Thanks for reaching out to us, we'll do our best to help you out.
We suggest following this troubleshooting to make sure you don't have multiple Spotify accounts that could've caused this issue. You can log in to your account's page, and head to Subscription to see if it's set up with your card or directly with Rogers.
If your account subscription is set up with your card or another payment method other than Rogers, you'll need to cancel it. Once it's back to Free, you'll need to contact Rogers to get their subscription rolling.
Let us know how it goes.
“Music acts like a magic key, to which the most tightly closed heart opens.” ― Maria Augusta von Trapp