Why can't I use my Rogers promo? I never had spotify before.

[Nova79]

There is suppose to be 6 months free promo when I signed up with Rogers. How ever when I enter the codes they tell me I already had it and can't use the promo. I have never had spotify before so I am not sure what else to do. I have contacted Rogers 3 times on this and they sent new codes each time. It still gave me the same message every time. They now tell me it's a spotify issues need to contact support. I can't even find how to do that. 

[SergioDavid]

Hey @Nova79, welcome to the Community!

If you want to get the offer through Rogers, you'll need to reach out to them again. We suggest asking to speak with a supervisor so they can help you out.

If you had a trial through Spotify before trying to sign up for this offer with Rogers, you won't be eligible.

Hope that helps clear everything up.

[Nova79]

You are months late getting back to me and you only offer the same info (
that is wrong) that the people before you offered. This truly shows me the
level of incompetence/laziness for the majority of spotify employees. Thank
God months ago I actually got in touch with a representative that took the
time to fully read what I was saying and do her research to actually help
me fix the issue. FOR YOUR RECORDS AND FOR THE LAST TIME THIS HAD NOTHING
AT ALL TO DO WITH ROGERS OR THE CODE THEY GAVE ME.
But I should say thank you at this point because I was actually thinking of
keep the spotify account going after my trial. After receiving this email
you have saved me from making that mistake. Spotify will not get any money
out of me and soon as the trial is done I'll be cancelling. Same with the
other 3 accounts that my family has. So just to be clear due to your
incompetence/laziness spotify has lost at least 4 potential subscribers. I
will also do everything I can to discourage others from ever dealing with
spotify in the future.
Truly disappointed.
Chad

[Nova79]

You are months late getting back to me and you only offer the same info ( that is wrong) that the people before you offered. This truly shows me the level of incompetence/laziness for the majority of spotify employees. Thank God months ago I actually got in touch with a representative that took the time to fully read what I was saying and do her research to actually help me fix the issue. FOR YOUR RECORDS AND FOR THE LAST TIME THIS HAD NOTHING AT ALL TO DO WITH ROGERS OR THE CODE THEY GAVE ME. 

But I should say thank you at this point because I was actually thinking of keep the spotify account going after my trial. After receiving this email you have saved me from making that mistake. Spotify will not get any money out of me and soon  as the trial is done I'll be cancelling. Same with the other 3 accounts that my family has. So just to be clear due to your incompetence/laziness spotify has lost at least 4 potential subscribers. I will also do everything I can to discourage others from ever dealing with spotify in the future.

Truly disappointed.