Can't activate free trial on new account

[Demungos0583]

I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' This is impossible as I just created the account.

[savagesosage8]

i think you just cant use the same credit card twice to prevent people from geting new account and exploiting it. Just found this out becaouse i got the 3 months free on the wrong account. I instantly cancaled it and tryed on my main account and it says I already used the free trail.

[Joan · Accepted solution]

Hi there @Demungos0583,

Thanks for reaching out. What @savagesosage8 said is true. A new account doesn't mean you're eligible for any trial offers. The free trial is only for users who have never used Premium before on any account and under any form, including Family/Duo membership and gift cards. When you make a new account, it's possible you will see adverts for various trial offers you may not be eligible for, as the system can only check your eligibility after you enter your payment method.

By the way @savagesosage8, if you got Premium on the wrong account, you can reach out to our support team to possibly have it transferred. When doing so, make sure to have all your payment info on hand, as those will be necessary for search and verification.

Hope this clears things up.

[piinkbunii]

I am trying to share the 2 month free trail for premium with an account that was just created and has never had premium before and when I try to activate it it says the account already has premium. 

[Shar_95]

Hi, I wonder if I can get the 3 months free plan again as if I buy any subscription from the Spotify app for eg. The Mini Version for a week. As I'm a Spotify Premium user I ran out of the subscription, so I need it again but for longer time and free. I used to get emails from Spotify for 3--6 months of free subscription even after using the OnePlus offer for 6 months and in app Samsung 3 months offer. Could this work if I buy a subscription to get free for 3 months?? 

Thank you,

Shar_95

[Henrii__]

Plan: 3 months free

My Question or Issue

I wanted to buy the 3-month free trial of Spotify Premium, but it showed that I had already taken a trial before. I had never entered any payment method into my Spotify account before, so it seemed strange to me. After looking at the history, it appeared that I had a payment for less than 1 month of Spotify Premium. I don't know if you can help me. I had never purchased Spotify Premium and no one else has my account.

[sujoung]

Plan

Free/Premium

Country

south korea

Device

Samsung Galaxy 24

Operating System

Android

My Question or Issue

Hello,

I applied for a 3-month free premium service trial, but my account was activated with a regular free plan instead of the premium one. Despite this, I was charged the premium subscription fee for the past two months.

When I try to cancel the premium subscription, it only shows that I am on the free plan, so I am unable to cancel it. I also checked my account details on your website, and the payment history is displayed as 0 KRW, even though I was charged.

Could you please check my account and let me know if I can get a refund for the charges?

Thank you.