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premium customern and cannot login as i am in a foreign country

premium customern and cannot login as i am in a foreign country

I am a premium member and have been out of the USA for more than 2 weeks, when trying to log in it says log in failed and you can only listen to spotify for 2 weeks when in a foreign country.. now what?  I am still paying , cannot log in, opened a new free sign up but that will only take me 30 days without premium service.. how can I log in to my account that I am paying for? 

 

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1 Reply

Hey @Almut, welcome to the Community!

 

If you're Premium, you shouldn't have any country restrictions on your account. You can find more info on this here.

 

If you're still having trouble logging in, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

 

Be sure to let us know how it goes.

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