Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Me suscribi a spotify universitario, pero en los datos que pide puse otro correo electronico del que tengo como cuenta en spotify y aun no me llega la confirmacion de la suscripcion, abra algun problema por ese hecho??
Intento cambiar el método de pago utilizando una tarjeta diferente para hacer el cobro de la suscripción, pero no acepta el método de pago (es una tarjeta de crédito con fondos disponibles), asi como intento agregar cuenta PayPal y esta segunda opció...
Thank you to the person who told me that I should change my topic. I didn't scroll down further on the forums, my mistake...!
I have a premium subscription that won't let me log in. I'm in NZ, and no longer in Canada where the account originates. Everything was fine until the other day. Now i keep getting a pop up telling me that if I'm abroad, I have to register at Spotify...
Sou responsável pela assinatura, minha familia é dependente de mim. Do nada o app deles ficou offline, tentamos atualizar com a senha gerada, mas diz que dá incompatibilidade de endereço. No facebook meu endereço está o mesmo deles e a minha conta é ...
Hola, tengo una duda sería, ahora mismo estaba borrando cosas para conseguir algo de espacio y así poder descargar mis playlists favoritas en mi Smartphone, sin embargo cuando llego a las playlist que crea Spotify (las cuales se actualizan con música...
Hello,İ charged for five times but still have a free account. İ dont know how can i get the money for 4 monts and have premium, premium is still not working
For some reason I am part of a family deal, but my access to the premium got deleted but I checked with my brother who is also part of the account and his is fine. I am wondering what could have happened to cause this besides someone getting rid of m...
Hi,I have an issue with my premium account. My debit card has been charged 2 times within a month. Why did this happen? I need to solve it fast as I need the money for sth else. Thanks
HolaEn marzo y abril me cobraron dos veces mi plan premium. Consulte la guía y aparece que puede pasar pero al mes siguiente se descuenta...pero en mi caso me siguen cobrando dos veces con cargo a mi tarjeta.Como puedo frenar estos pagos duplicados?G...
Hi i am Christian and i am from Poland. I have a problem, I wanted to buy a spotify premium with a student discount, but my school was not on the list (I go to high school, not to college), but Spotify took me money from a bank account of zł 9.99. Pl...
Spotify pede para atualizar dados da conta para realizar o pagamento da conta premium familiar mas toda vez que atualizo ocorre um erro.
Hi,I have a issue with my account. 3 months ago I had a premium account but I decicded to leave spotify. Despite this spotify every month take money from my card. I didn't have any other account. How I can risolve this problem?
I need to cancel my spotify subscription in a few hours time but I can't access my account page to cancel it. I've tried clearing cookies and website data and tried accessing it with both safari and google chrome. Please help
Buenas estimados,El dia de hoy me indicaron en la app que debia realizar el pago de mi cuenta de spotify , procedi con el pago sin embargo la cuenta actual tenia plan familiar y cuando me cobraron solo procedio como si fuera cuenta premium normal .Ah...
Boa tarde!Tenho a conta free e quero fazer um Upgrade para a conta de estudante.Preenchi todos os campos da tela de cadastro e depois TODOS os campos dos dados do cartão.Quando apertei em comprar, retornou para a tela dos dados do cartão, sem nenhuma...
Hi, I used to live in the US so I had a US premium account (standard premium). I am now a student in the UK and have switched my account to a UK premium (taking effect next month). But when I try to get the student premium it says its not available. ...
You should check your website. It isn't loading correctly (and hasn't been for a week or more). I have tried on 3 different computers and 3 different web browsers (2 of which had no plugins or extensions to get in the way). I have included the log fr...
Troquei o cartão usado no pagamento do meu plano e no dia 02 de maio de 2017 ás 09:41 foi lançado pelo Spotify no novo cartão a cobrança de R$ 10,00.Qual o motivo da cobrança? Seção de recibos do Spotiy não consta essa cobrança.
Buongiorno, ho effettuato l'accesso con facebook però mettendo premium ho utilizzato una mail differente, è un problema?Perché continuo a non ricevere una mail di conferma del pagamento in nessuna mail.Vi ringrazio in anticipo per l'aiuto.