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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193018 Views

123 replies

12 likes

  • 193018 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22013 Views

28 replies

4 likes

  • 22013 Views
  • 28 replies
  • 4 likes

Superuser Contribution Can't recover old account

For the longest time I've been not using Facebook to login then one day I accidentally did and it wanted me to sign up for premium again. I did but now I'm paying for Spotify twice every month and can't get into that older account for the life of me.

Newbie

For the longest time I've been not using Facebook to login then one day I accidentally did and it wanted me to sign up for premium again. I did but now I'm paying for Spotify twice every month and ca...

Aimee_T

Roadie

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

My spotify premium is not working

I still don't have unlimited skips and playback options even after subscribing to spotify premium

Newbie

I still don't have unlimited skips and playback options even after subscribing to spotify premium

Nico

Community Legend

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes

Cancel Premium

Today my premium ended and I don't want to pay anymore what I do to cancel?

Newbie

Today my premium ended and I don't want to pay anymore what I do to cancel?

abbysyp

Casual Listener

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

For support

Visitor

Hubo

Community Legend

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

I can't check out my subscription details

Hello, I can't see my subscription details since my account settings for several days due to system maintenance. How can I cancel my premium subscription?? I bought 3-month 0,99€ premium subscription but I don't remember which date I did.

Newbie

Hello,   I can't see my subscription details since my account settings for several days due to system maintenance. How can I cancel my premium subscription?? I bought 3-month 0,99€ premium sub...

user-removed

Not applicable

391 Views

6 replies

0 likes

  • 391 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't buy Spotiy premium

I tried to buy spotify premium with my card... at the first attempt when i click on "get premium" it just kept spinning while loading. at the second attempt its says "Oops, it looks like your card or payment provider is having a bad day. Do not worry...

Newbie

I tried to buy spotify premium with my card... at the first attempt when i click on "get premium" it just kept spinning while loading. at the second attempt its says "Oops, it looks like your card or...

Zere8

Casual Listener

341 Views

4 replies

0 likes

  • 341 Views
  • 4 replies
  • 0 likes

Pembayaran premium

Saya sudah transfer untuk premium tapi kok belum aktif ya di account saya

Newbie

Saya sudah transfer untuk premium tapi kok belum aktif ya di account saya

144 Views

0 replies

0 likes

  • 144 Views
  • 0 replies
  • 0 likes

Charged Twice for 4 Months - 2 Different Bank Accounts

I have been charged twice on two different credit cards for the same account (I checked that I didn't have any other Premium accounts on all email address I have used). I need to be credited for approximately for 4x months. Where can I send documenta...

Newbie

I have been charged twice on two different credit cards for the same account (I checked that I didn't have any other Premium accounts on all email address I have used). I need to be credited for appr...

ErickRGuetta

Community Legend

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

Charged for Free Month

I was charged for my free month. I have already cancelled rebilling for the time being. I love Spotify, but I refuse to continuing using it if this is how you practice your business.

Newbie

I was charged for my free month. I have already cancelled rebilling for the time being. I love Spotify, but I refuse to continuing using it if this is how you practice your business.

ErickRGuetta

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

cancel subscription

i signed up for the .99 cent for three months subscription and i thought it would cancel. it took the money out of my account and i would like a refund and to cancel the subscription

Newbie

i signed up for the .99 cent for three months subscription and i thought it would cancel. it took the money out of my account and i would like a refund and to cancel the subscription

Andrevson

Newbie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Charged and no premium

Hi,I tried to get the student discount but it asked me for supporting documentation I don't have as I'm currently overseas. Because of this, I couldn't complete the purchase but it still charged my card and didn't give me premium. Please refund the a...

Casual Listener

Hi, I tried to get the student discount but it asked me for supporting documentation I don't have as I'm currently overseas. Because of this, I couldn't complete the purchase but it still charged my...

abersee

Casual Listener

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes

Premium features not working

So I had not had premium for maybe close to a month and was able to get it back just today. The payment went through succesfully. Problem is there are certain features I can't use. I can select any song I want and download as well, but if I try to tu...

Newbie

So I had not had premium for maybe close to a month and was able to get it back just today. The payment went through succesfully. Problem is there are certain features I can't use. I can select any s...

Nico

Community Legend

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharging

Hey, so I bought the 0.99 cent spotify premium for 3 months for me and 3 of my friends on June 23rd. Yesterday I got charged 27.96€ for spotify premium, but the 3 months are supposed to end on September 23rd. So why did I get charged earlier than exp...

Newbie

Hey, so I bought the 0.99 cent spotify premium for 3 months for me and 3 of my friends on June 23rd. Yesterday I got charged 27.96€ for spotify premium, but the 3 months are supposed to end on Septem...

Julian

Moderator

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login to Spotify

I can't login because it is saying I was only aloud on for 14 days how to I purchase a subscription

Newbie

I can't login because it is saying I was only aloud on for 14 days how to I purchase a subscription 

Julian

Moderator

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

I have premium for Family but cannot skip songs

Hi guys, i payed for Premium for Family but the message "Want more Skips?" keeps appearing... Can you help me with this? I tried login out and in again after upgrading to premium but nothing happens... Help me please. Kind regards,

Newbie

Hi guys, i payed for Premium for Family but the message "Want more Skips?" keeps appearing... Can you help me with this?   I tried login out and in again after upgrading to premium but nothing...

Nico

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Subscription not working!!!

I put in my credit card info for the free 30 day trial of premium and it refreshed the page after I put the information in so I did it again and my account still says the subscription is free. I already tried turning off the wifi to see if it would w...

Newbie

I put in my credit card info for the free 30 day trial of premium and it refreshed the page after I put the information in so I did it again and my account still says the subscription is free. I alre...

Nico

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemad con Spotify Premium

Hola , pague spotify premium , se descargan las canciones y todo eso , pero cuando intento cambiar de canción o activo el modo aleatorio , me dice que "eh descubierto una función premium" , cuando ya pague y según spotify dice que estoy suscrito a pr...

Newbie

Hola , pague spotify premium , se descargan las canciones y todo eso , pero cuando intento cambiar de canción o activo el modo aleatorio , me dice que "eh descubierto una función premium" , cuando ya...

Julian

Moderator

1277 Views

1 replies

0 likes

  • 1277 Views
  • 1 replies
  • 0 likes

I can't seem to find Spotify Premium $9.99 but only the family plan for $15

Here is the $9.99 so I click itBut then it gives me a link for the familySSubscription down for maintenance

Visitor

Here is the $9.99 so I click it But then it gives me a link for the familyS Subscription down for maintenance

user-removed

Not applicable

698 Views

1 replies

1 likes

  • 698 Views
  • 1 replies
  • 1 likes

Spotify Family Queries

Hi, Me and my family are frequent travellers - thanks to the nature of my job. I have been using a premium account with my candadian account for the last one year. However, my candian banking access isn't available at the moment and i am based in non...

Newbie

Hi,  Me and my family are frequent travellers - thanks to the nature of my job. I have been using a premium account with my candadian account for the last one year. However, my candian banking ...

160 Views

0 replies

0 likes

  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Will my library data lost if my free trial end before i upgrade to premium?

Hi everyoneNow i'm using a free trial on Spotify and i plan to upgrade to premium acc in family pack with mine.But someone in my fam want her acc. on another app expire before pay for Spotify thust my free trial will expire before i upgrade.So i just...

Casual Listener

Hi everyone Now i'm using a free trial on Spotify and i plan to upgrade to premium acc in family pack with mine. But someone in my fam want her acc. on another app expire before pay for Spotif...

Julian

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes