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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5720 Views
  • 23 replies
  • 2 likes
  • 5720 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cancelar conta

NAO CONSIGO CANCELAR A MINHA CONTA POIS NAO APARECE ESSA OPÇÃO !!! SEGUNDO O SITE EU AINDA SOU FREE POREM A COBRANÇA VEM TODO MES NO MEU CARTÃO !

  • Newbie
  • NAO CONSIGO CANCELAR A MINHA CONTA POIS NAO APARECE ESSA OPÇÃO !!! SEGUNDO O SITE EU AINDA SOU FREE POREM A COBRANÇA VEM TODO MES NO MEU CARTÃO ! 
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium isn't working

I payed 0.99 for 3 months of premium recently and it charged my account but my spotify isn't premium. I've tried logging out and back in, I've tried reinstalling and nothings worked. Please help as soon as possible.

  • Newbie
  • I payed 0.99 for 3 months of premium recently and it charged my account but my spotify isn't premium. I've tried logging out and back in, I've tried reinstalling and nothings worked. Please help as s...
  • SergioDavid
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with gift premium

I ve a premium family subscription. I've tried to gift a premium (1 month) to a friend of mine (spotify free account) but the payment failed and an error message appeared "you are premium family...can't change your status...etc...). But I DO NOT WANT...

  • Casual Listener
  • I ve a premium family subscription. I've tried to gift a premium (1 month) to a friend of mine (spotify free account) but the payment failed and an error message appeared "you are premium family...ca...
  • SergioDavid
  • Roadie
  • 931 Views
  • 1 replies
  • 0 likes
  • 931 Views
  • 1 replies
  • 0 likes

Me quitan Spotify premium (plan familiar) por no confirmar el domicilio

Hola, me mandaron un correo pidiendo que verificara mi cuenta, en el cual me pedían SOLAMENTE el código postal. Puse el mismo que el titular de la cuenta y al los días recibo otro correo, en el que me dicen que no han podido verificar la cuenta por l...

  • Newbie
  • Hola, me mandaron un correo pidiendo que verificara mi cuenta, en el cual me pedían SOLAMENTE el código postal. Puse el mismo que el titular de la cuenta y al los días recibo otro correo, en el que m...
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Superuser Contribution I need my account deleted

I accidentally signed up for premium can u please delete my account

  • Newbie
  • I accidentally signed up for premium can u please delete my account 😘
  • SergioDavid
  • Roadie
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Superuser Contribution OVERPAYMENT

Hello, I just made a payment, but paid three times. I ask you to be paid back. Please help me.My Spotify ussername; talhakayaci

  • Newbie
  • Hello, I just made a payment, but paid three times. I ask you to be paid back. Please help me. My Spotify ussername; talhakayaci
  • SergioDavid
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancellation of my subscription

I need to cancel my subscription with Spotify today_july 1st, 2017. How do I do that?

  • Newbie
  • I need to cancel my subscription with Spotify today_july 1st, 2017. How do I do that?
  • SergioDavid
  • Roadie
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Superuser Contribution I WANT MY MONEY BACK!

3 months now you've taken Premium, yet your guys at live chat cannot find an account in my name that is Premium, and they tell me that they cannot do anything about it because they cannot trace payments from mobiles. If that is the case why bother gi...

  • Newbie
  • 3 months now you've taken Premium, yet your guys at live chat cannot find an account in my name that is Premium, and they tell me that they cannot do anything about it because they cannot trace payme...
  • SergioDavid
  • Roadie
  • 816 Views
  • 1 replies
  • 0 likes
  • 816 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying monthly membership, but to what account?

Hi I have 2 spotify accounts, and my wife has 1. One of them should be 'premium' because I pay the membership every month. I upgraded this last year, but forgot what account I upgraded. But when I check now, all three of them are still listed as 'fre...

  • Newbie
  • Hi   I have 2 spotify accounts, and my wife has 1. One of them should be 'premium' because I pay the membership every month. I upgraded this last year, but forgot what account I upgraded....
  • SergioDavid
  • Roadie
  • 923 Views
  • 1 replies
  • 0 likes
  • 923 Views
  • 1 replies
  • 0 likes

Superuser Contribution Made payment on wrong account

I paid the promotion price (99cents for 3 months) and now I should have premium, but now I realized that I accidentally made a new account because of the "log in through facebook" option. Is there anything I can do?

  • Newbie
  • I paid the promotion price (99cents for 3 months) and now I should have premium, but now I realized that I accidentally made a new account because of the "log in through facebook" option. Is there an...
  • SergioDavid
  • Roadie
  • 962 Views
  • 1 replies
  • 0 likes
  • 962 Views
  • 1 replies
  • 0 likes

Solved!! Subscription question

Hi, I have taken 3 months for 0.99 offer but after checking my credit card I have seen that I was charged $9.99 both in June and July. Can you please help me with this?

  • Casual Listener
  • Hi,   I have taken 3 months for 0.99 offer but after checking my credit card I  have seen that I was charged $9.99 both in June and July. Can you please help me with this? 
  • lafo
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant play music offline

As far as I know I am part of Premium for Family plan. Can't play the songs I downloaded especially when I go offline.

  • Newbie
  • As far as I know I am part of Premium for Family plan. Can't play the songs I downloaded especially when I go offline.
  • SergioDavid
  • Roadie
  • 911 Views
  • 1 replies
  • 0 likes
  • 911 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium but account doesn't change

Hi, I've subscribed to Premium for 3 months on May 18th and I've paid, but now my account suddenly says I am Spotify free. How do I resolve this?

  • Newbie
  • Hi, I've subscribed to Premium for 3 months on May 18th and I've paid, but now my account suddenly says I am Spotify free. How do I resolve this? 
  • SergioDavid
  • Roadie
  • 926 Views
  • 1 replies
  • 0 likes
  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount for Post Graduates

HI I have just started a 3 year MSc at Keele University, Staffordshire, UK. I have NUS extra so tried to get the discount. I am currently on family premium. I was told I was not eligible but to try Unidays. I have done this and it is still saying I'm...

  • Newbie
  • HI   I have just started a 3 year MSc at Keele University, Staffordshire, UK.  I have NUS extra so tried to get the discount.  I am currently on family premium.  I was told I wa...
  • SergioDavid
  • Roadie
  • 942 Views
  • 1 replies
  • 0 likes
  • 942 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Support

i created spotify premium i paid 129 premium in 3days my account is back to free i need help support .this issue is happening to every one.we need feedback.thanks

  • Newbie
  • i created spotify premium i paid 129 premium in 3days my account is back to free i need help support . this issue is happening to every one. we need feedback. thanks
  • SergioDavid
  • Roadie
  • 1011 Views
  • 1 replies
  • 0 likes
  • 1011 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharging / talking to spotify

I am being charged for two premium accounts - one student and one regular, but I have checked all possible emails and I only have one account. Why is this happening? Can I cancel the regular one? Is there any chance for refund? As how the **bleep** d...

  • Newbie
  • I am being charged for two premium accounts - one student and one regular, but I have checked all possible emails and I only have one account. Why is this happening? Can I cancel the regular one? Is ...
  • SergioDavid
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution My friend has sent up a spotify account with my bank card,

My friend has sent up a spotify account with my bank card, and then lost her phone. She has no way of canceling the account now please help!!!!

  • Newbie
  • My friend has sent up a spotify account with my bank card, and then lost her phone. She has no way of canceling the account now please help!!!!
  • SergioDavid
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes