Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I and my brothers signed the Family Plan in February, so early in March came the bill and we paid, but started to make a mistake in our accounts, an error that said "we could not confirm that you live in the same address as the owner "and none of us ...
I am with premium membership now and the last charge for my premium membership was 2 days ago, now want to switch over to family plan. If I subcribed a family plan today, then when will I be charged for family plan? and when can I start adding family...
I just renewed my Spotify premium, yet I don't get my full month? Just renewed yesterday(3/31) And my Expiration date is 4/21. Explain/Help?Edit: It says my renew date is 4/21. Does that mean it expires 4/21 or It makes a payment on 4/21?
I put in the expiration month and year correctly but the red bar keeps popping up saying to put in the expiration month over and over when trying to pay for premium
Hey, I was having problems with my automatic payment using iTunes cuz I changed the credit information, but then I updated the information and decided to pay using PayPal, the problem is that now they also charged me the automatic pay on iTunes, what...
Bonjour À la suite d'une offre d'essai de 3 mois à 0,99cts, j'ai envoyé une résiliation d'abonnement dès le 2ème mois, le 27 février. Spotify n'en a pas tenu compte et m'a débité ce mois ci de 9,99 €. Je n'utilise pas assez ce service pour payer cett...
I've bought Premium before when they have the pay $10.99 for three months deal, and it had accepted my credit cards before. But as I've tried to pay now for regular service, it says my credit card is from a none spotify country, even though I've used...
Hi, I attempted to cancel my premium but it renewed the day before i did. I have now joined a family account and have therefore been charged twice for this months subscription. Can you please refund me the charge made on my card.
I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does purchasing spotify premium overseas will enable me to us...
Hello.I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a monthly service free. How to I get my money back for a ser...
Me da error en la fecha de caducidad,pero esta bien y no me deja pagar..repeti la operacion siete veces y sigue igual
estimados, favor ayuda, tengo plan familiar pero hay 2 cuentas que no pueden volver a subcirbirse al plan familiar? que pasa con esto dura mucho o nunca mas podran permanecer a mi plan ?
Lo que os decía,que el mes pasado se me cobró dos veces la suscripción y este mes que en teoría no me lo tendríais que haber cobrado pero no ha sido asi,me gustaría que me solucionarais el tema,muchas gracias
Hi,I am deducted $10 from my acct when I didn't subscribe AT ALL. Pls help me UNSUBSCRIBE AND REIMBURSE MY $10 BACK.Thank you!
Utilicé los 3 meses gratis de Spotify premium y me di de baja casi un mes antes de que finalice el período gratuito.. Me di de baja correctamente porque incluso me llegaron los mail confirmando la baja (adjunto foto de uno de los mails)... Ahora me v...
Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el pago no se procesó es porque Spotify debe autorizar...
My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is still linked to my account on their system. Please ...
Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble.
I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spotify charged me another time on the 27th this month, ...
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