Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 110593 Views
- 71 replies
- 9 likes
- 110593 Views
- 71 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13547 Views
- 27 replies
- 2 likes
- 13547 Views
- 27 replies
- 2 likes
Superuser Contribution Paid premium twice
I just subscribed to Spotify Premium and it paid $10.66 to my bank account twice in the same day, charging me a total of $21.32 for a one month subscription.
- I just subscribed to Spotify Premium and it paid $10.66 to my bank account twice in the same day, charging me a total of $21.32 for a one month subscription.
-
-
- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Superuser Contribution b
I bought premium and when I go into the settings it says premium trial. so I am guessing it worked and I have premium but, once I go to skip a song it says you discovered a premium feature
- I bought premium and when I go into the settings it says premium trial. so I am guessing it worked and I have premium but, once I go to skip a song it says you discovered a premium feature
-
-
- Roadie
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
Subcription
*phone number snipped out for security reasons* that is my number and I am being billed for using Spotify premium however I want to cancel but forgot both the username and password is there a way you guys at Spotify can cancel it for me. I have not u...
- *phone number snipped out for security reasons* that is my number and I am being billed for using Spotify premium however I want to cancel but forgot both the username and password is there a wa...
-
-
- Roadie
- 205 Views
- 3 replies
- 0 likes
- 205 Views
- 3 replies
- 0 likes
Premium Payment Problem
I was trying to update my payment information and I keep getting this message: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."I have tried all my cards ...
- I was trying to update my payment information and I keep getting this message: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again...
-
-
- Roadie
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Hur kommer jag i kontakt med någon som jobbar på företaget?
Uppgraderade till premium för några månader sedan men har fortfarande inte kunnat lyssna offline el utan reklam?? Vad är det jag betalar för och varför ska jag betala när det inte är någon skillnad??
- Uppgraderade till premium för några månader sedan men har fortfarande inte kunnat lyssna offline el utan reklam?? Vad är det jag betalar för och varför ska jag betala när det inte är någon skillnad??
-
-
- Newbie
- 498 Views
- 2 replies
- 2 likes
- 498 Views
- 2 replies
- 2 likes
Public Performance - Business Account required if already licensed?
Can someone help settle a debate for me? Is it a TOS violation to use Spotify Personal for public performance in a venue that already pays for an ASCAP license?I know that Spotfify Business exists, but licensing is included in the cost of the service...
- Can someone help settle a debate for me? Is it a TOS violation to use Spotify Personal for public performance in a venue that already pays for an ASCAP license? I know that Spotfify Busin...
-
- 271 Views
- 0 replies
- 0 likes
- 271 Views
- 0 replies
- 0 likes
Superuser Contribution Spotify familiar premiun
Buenas tardesEn las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**.Deseo incluir a mis hijos y esposa para que puedan escuchar.Mi pregunta es:Cómo se comprueba o qué solicitan para comp...
- Buenas tardes En las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**. Deseo incluir a mis hijos y esposa para que puedan escuchar. ...
-
-
- Roadie
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Free Premium trial not free
Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my bank account the same day! And I made sure that it was...
- Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my ban...
-
- 133 Views
- 0 replies
- 0 likes
- 133 Views
- 0 replies
- 0 likes
Account Changes
Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the past six months. Recently (August 4th 2017) my accoun...
- Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the pa...
-
- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Superuser Contribution Problem with Discount for High School Students
Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny thing is, they took my money from account card and...
- Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny...
-
-
- Roadie
- 115 Views
- 1 replies
- 0 likes
- 115 Views
- 1 replies
- 0 likes
Superuser Contribution Premium won't take my payment
Can't figure out how to look at all my information or re-submit to try to get my payment to go through again
- Can't figure out how to look at all my information or re-submit to try to get my payment to go through again
-
-
- Roadie
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
I'm paying for two premiumaccounts, how do I cancel one of them?!
I'm paying for two premiumaccounts, how do I cancel one of them?! I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment for the other premium thing. But I don't understand where I st...
- I'm paying for two premiumaccounts, how do I cancel one of them?! I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment fo...
-
- 104 Views
- 0 replies
- 0 likes
- 104 Views
- 0 replies
- 0 likes
Superuser Contribution cuenta premium de mi ex!
buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?
- buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?
-
-
- Roadie
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Family plan - just 2 member available
Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to the spotify site and found that there were only two slots avai...
- Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to th...
-
-
- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Is there a spotify discount for CCAF?
Is community college of the airforce an accredited institution?
- Is community college of the airforce an accredited institution?
-
- 340 Views
- 0 replies
- 1 likes
- 340 Views
- 0 replies
- 1 likes
Student Discount without trial
Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to somehow still get the trial? Thanks!
- Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to som...
-
- 153 Views
- 0 replies
- 0 likes
- 153 Views
- 0 replies
- 0 likes
Boleto
Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?
- Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?
-
- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Paid premium BUT not in app
Hey, I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing changed. I loged in and out a few times, checked the payments again and ...
- Hey, I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing change...
-
-
- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Re: Premium Issues
can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at around 8AM a while ago, and till now 9:38PM i havent recieve any ...
- can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at...
-
- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
Premium doesn't work completely
I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help
- I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help
-
-
- Casual Listener
- 222 Views
- 3 replies
- 0 likes
- 222 Views
- 3 replies
- 0 likes