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Paid for premium but account doesn't change

Paid for premium but account doesn't change

Hi, I've subscribed to Premium for 3 months on May 18th and I've paid, but now my account suddenly says I am Spotify free. How do I resolve this? 

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1 Reply

Hi @LoesV, welcome to the Spotify Community!

 

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

 

Let us know how it goes and if you have any other questions.

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